# data[].attributes.body
Nowadays, many people have different opinions about working life. Some people think it is better to stay in one job for a long time, while others prefer changing jobs often. In my opinion, I agree that working at one job for a long time is better than changing jobs frequently, because it helps people gain experience and have a more stable life.

Firstly, working at one job for a long time helps people build strong skills and experience. When a person stays in the same job, they can understand their work better and know how to deal with problems more easily. After many years, they become more confident and do their job faster and more effectively. This also helps them get promotion in the future. For example, an employee who works in the same company for many years may start as a normal worker, but later become a team leader or manager. On the other hand, people who change jobs too often may not learn deeply, because they always need time to adapt to new work and new environment.

Secondly, staying in one job brings stability to a person’s life. Having a long-term job usually means a stable income, which helps people feel more secure. With a stable salary, people can plan their life better, such as saving money, helping their family, or buying a house in the future. In addition, working in one place for a long time helps people build good relationships with colleagues. This makes the working environment more comfortable and less stressful. For instance, an employee who knows their coworkers well will feel more relaxed at work than someone who is always starting in a new company.

In conclusion, I believe that working at one job for a long time is better than changing jobs frequently. It helps people improve their skills, gain experience, and live a more stable life. Although changing jobs can bring new chances, staying in one job is often a safer and better choice for many people.

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In today’s job market, many people wonder whether it is better to stay in one job for a long time or to change jobs frequently. In my opinion, working in the same job for a long period of time is better than changing jobs too often, although both choices have their own advantages.

First of all, staying in the same job for a long time helps workers gain more experience and develop strong professional skills. When people work in the same position or company for many years, they have more chances to understand their work better, improve their abilities, and handle difficult tasks with confidence. In addition, long-term employees are often trusted with more important responsibilities, which helps them build a solid professional reputation.

Secondly, job stability brings financial and emotional security. Changing jobs frequently can be stressful because workers may face periods of unemployment or uncertainty. On the other hand, a stable job provides a steady income, long-term benefits, and a sense of belonging. This stability allows people to plan their lives better, such as buying a house, supporting a family, or investing in their future. Moreover, working in one place for a long time helps employees build strong relationships with colleagues, creating a supportive and comfortable working environment.

Another reason why I agree with staying in one job for a long time is that it offers better opportunities for promotion and long-term benefits. Employees who remain with a company for many years are more likely to be promoted because they understand the organization well and have proven their abilities. In addition, long-term workers often receive better benefits such as higher salaries, bonuses, and health insurance. These advantages encourage employees to stay committed and develop their careers within one company.

In summary, I agree that staying in one job for a long time is better than changing jobs frequently. First, it helps workers gain more experience and develop professional skills. Second, a stable job provides financial security and reduces stress. Finally, long-term employees have better chances for promotion and receive more benefits, which support their long-term career development.

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Nowadays, many people think that working at one job for a long time is better than to change jobs frequently. Working at one job for a long time could gain you some advantages, like having more opportunity for promotion, or people will see you as a reliable and loyal person. But from my opinion, I don't agree with this opinion, because I prefer to change the working environment frequently.

Changing the working environment frequently could help you to gain more skills like adaptable and flexible. In this era, no company can guarantee that they will keep you in their company for a long time. Sooner or later, the lay-off could happen. That is why adaptability and flexibility are very important skills. For example, a friend of my is laid off by his company, and because he used to work in one place for a long time, he found it very difficult to adapt to his new workplace.

Changing jobs frequently could help you gain more opportunities to learn new things and meet new people. If you just worked in one place for a long time, you wouldn't have many opportunities to learn something new because, most of the time, you will do the same thing day by day, it could bring you boredom. Changing your job and your working environment could help you learn more about another company's culture, policies or working process, and if you could have a different position from your old job, you definitely would learn new skills. And if you change jobs more often, you have more opportunities to meet with a lot of people and expand your circle of relationships. For example, my friend used to change jobs frequently, he had a chance to gain more skills and now he is capable of doing many things.

In conclusion, I don't support the idea of working at one job for a long time, because I prefer to change the working environment frequently to have more opportunities to gain more skills, learn new things and meet more people.

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Some people believe that working at one job for a long time is better than changing jobs frequently. I disagree with this view because, in today’s highly competitive labour market, strategic job changes often provide greater opportunities for professional growth and long-term career development.

One major advantage of changing jobs is the opportunity to gain diverse professional experience. Working in different environments exposes individuals to various management styles, challenges, and expectations. For example, a person who moves from a small company to a large corporation can develop both flexibility and specialised professional expertise. This variety of experience helps employees develop a more flexible and competitive skill set, which enhances their long-term employability.

Additionally, job changes allow individuals to gain a clearer understanding of their strengths and career goals. Especially in the early stages of a career, people often need practical experience to identify roles that suit them best. Changing jobs helps employees find positions that align with their abilities and personal values. If employees stayed in unsuitable positions for too long, they would risk losing motivation, job satisfaction, and opportunities for advancement.

Moreover, frequent job changes can also demonstrate adaptability and ambition. Employers in many industries value candidates who can quickly adjust to new environments and responsibilities. Such adaptability has become an essential quality in a rapidly evolving and competitive labour market.

In summary, remaining in one job is not always the best option. If people were willing to change jobs strategically, they would gain more experience and improve their long-term career prospects. Therefore, changing jobs frequently can be more beneficial than staying in one position for an extended period.

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10)

According to the schedule, there are 2 concerts at the festival. The first concert is by Clinton Youth Band, which will take place at 1:00 P.M on the Main stage. The second concert is by Vista City Orchestra and it will begin at 4:00 P.M on the Waterfront stage

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9)

No. Registration is required, and it must be completed by June 15

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8)

There are 2 different ticket prices. One is for adult at $15, and the other for children aged 12 and under at $8.

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Check lại ngữ pháp (câu phải có S V )

First, at 1pm, there will be a concert by...

Second, a concert by .... will be held at .... in....

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It costs 8 dollars for children 12 and under.

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10) Certainly! There are 2 musical performances scheduled for the day.

The first one takes place at 1:00 p.m, featuring the Clinton Youth Band on the Main Stage.

Later in the afternoon, at 4:00 p.m, you can enjoy a performance by the Vista City Orchestra, which will be held at the Waterfront Stage.

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9) Actually, I’m afraid that’s not possible. According to the schedule, registration is strictly required, and you must sign up by June 15th to join the contest.

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8) Well, the admission fee is 15 dollars for adults. If you are bringing children aged 12 and under, the ticket price is 8 dollars each.

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We all work or will work in our jobs with many different kinds of people. In my opinion, a good co-worker should be cooperative, responsible, and respectful because these qualities help create a positive and productive working environment.

First of all, a spirit of cooperation is one of the most important characteristics of a co-worker. A cooperative person will be willing to help others and work as part of a team. In the workplace, teamwork is essential because many tasks can’t be completed alone. For example, when a colleague is struggling with a heavy workload, a cooperative colleague will offer help or share ideas to solve the problem. As a result, work can be completed more quickly and efficiently and relationships between workers become stronger.

Secondly, responsibility is another key quality of a good co-worker. Responsible people complete their tasks on time and take their duties seriously. This is important because one person’s delay can affect the whole team. For instance, if a responsible employee finishes their part of a project before the deadline, other team members can continue their work without interruption. Responsibility helps build trust and makes the workplace more organized.

Finally, respect plays a vital role in working well with others. A respectful co-worker listens to different opinions and treats everyone politely. Even when conflicts happen, respect helps people communicate calmly and find solutions. For example, respecting others’ ideas during meetings can lead to better decisions and a more comfortable working atmosphere.

In conclusion, cooperation, responsibility and respect are essential characteristics of a good co-worker. These qualities not only improve work efficiency but also create a positive and supportive workplace.

ok

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We all work or will work in our jobs with many different kinds of people. Having good co-workers is very important because we spend a lot of time working together every day. In my opinion, the most important characteristics of a co-worker are good communication skills and a strong sense of responsibility.

First, good communication is an essential characteristic of a co-worker. A person who communicates well can share ideas clearly, listen to others, and avoid misunderstandings. This helps the team work more smoothly and efficiently. For example, when I worked on a group project at school, one of my teammates always explained his ideas clearly and listened to everyone’s opinions. Because of this, our group could discuss problems easily and make decisions faster. In contrast, poor communication can lead to confusion, mistakes, and conflicts at work.

Second, responsibility is another important quality of a good co-worker. A responsible person completes tasks on time and does not leave work for others. This builds trust within the team and helps everyone feel less stressed. For instance, my friend works in an office where one colleague always finishes his tasks before the deadline. Because of this, the whole team can plan their work better.

In conclusion, although many characteristics can make a good co-worker, I believe that good communication skills and responsibility are the most important. Based on my own experience and the experiences of people around me, these qualities help teams work effectively, reduce conflicts, and achieve better results at work.

ok

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There will be two Sales reports => There Sales report has 2 parts.

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Managing a team can be very demanding work. Becoming a leader could gain you something, but on the other hand, it could have some disadvantages.

The first advantage of becoming a leader is that you can decide anything within the group you lead. (kết nối luôn cụm sau, không cần đặt dấu chấm ở đây) From the deadline to the content of the project, and (bắt đầu câu mới ở đây) because you are a leader, you don't have to obey anyone in your group, you are the one who is in charge change. And the second advantage, (không cần dấu phẩy) is that you can learn many things when you are a leader. You will be the one who understand the project most, and you will be the one who will maintain the connection between your team members. You will learn the ability to communicate, multitask and research.

But becoming a leader could bring some misfortune for you. The first disadvantage of becoming a leader is that you are the one who holds the biggest responsibility. Because you decide almost everything within your group, if something happens, it will be your fault. The second disadvantage and also the biggest one is that you will be the one who maintains the connection between your team members, so you will have to communicate a lot. Communicating and maintaining a relationship between people is quite a difficult task because each individual has a different way of thinking, so it demands you to find a proper way to connect your team members. Weighting such a big responsibility and having to communicate so often could make you exhausted.

In conclusion, becoming a leader could gain you many benefits, but it also makes you exhausted. You can consider this bad side and good side before deciding to become a leader.

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Ex1/131

These days , many people who think that having confident colleagues are good. Other people argue that it is better to have a co-worker with humor personalities. In my opinion, i totally belive that both characteristics are important for co-workers.

First of all, a confident worker brings many advantages. This is because , in any situations , even though it might be hard, a worker can still handle it in easily way.

For example, i had a co worker in my company and she sat next to me . So that (so : vid thế; so that : để mà) i had many change to cooperate with her in many project. After watching the way she works, i am very impressed by her confidence energy. She can easily connect and talk to customers or other colleagues smoothly , without fear and i realy really want to learn this from her.

Secondly, not only confidence bring many advantages but a humorous colleague can also do it too. This is because a funny coworker helps reduce stress and makes the office a happier place for everyone. For instance, like i said before , i had a coworker and i meet met her in my first day worked in company . After some conversations with her , we feel like we very click and have a lot common. Since then we become closer. I alway always feel comfortable and happy when i stay with her . The way she talks and thinks is her thinking are every humorous and silly but it always makes me laugh. Thanks to her , my workdays have become less stressful (become + adj) reduce stress and i look forward to seeing her every day just to have a chat.

All things considered, i would definitely think that being having confident (be + adj _ confident) and having a sense of humor are important characteristics of a co-worker because of the benefits it they has brought

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Exercise 1

In today’s workplace, employees often work closely with colleagues who have different personalities, backgrounds, and working styles. (viết liền, ko tách đoạn)

As a result, the characteristics of a co-worker play an important role in determining both individual performance and team effectiveness. In my opinion, the most important characteristics of a good co-worker are effective communication, responsibility, and cooperation.

To begin with, effective communication is essential for successful collaboration. (không xuống dòng)

A co-worker who can clearly express ideas, listen actively, and share information in a timely manner helps reduce misunderstandings and unnecessary mistakes.

For instance, during a group project, clear instructions and regular updates allow all team members to understand their responsibilities and coordinate their efforts efficiently. Without effective communication, even skilled employees may struggle to work together productively.

Equally important is responsibility. (không xuống dòng)

A responsible co-worker completes assigned tasks on time and takes ownership of their work, even when problems arise. This quality creates trust and reliability within a team.

For example, when a colleague admits mistakes and works to correct them rather than blaming others, the entire team can focus on solutions instead of conflicts. Consequently, work progress becomes smoother and less stressful.

Finally, cooperation is a key factor in building a positive and supportive working environment. A cooperative co-worker is willing to assist others, share knowledge, and prioritize team goals over personal interests. (không xuống dòng)

Especially during busy periods, such behavior can improve team morale and strengthen professional relationships, leading to higher overall performance.

In conclusion, effective communication, responsibility, and cooperation are fundamental characteristics of a good co-worker. These qualities not only enhance productivity but also contribute significantly to a healthy and enjoyable workplace.

ok

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After lunch, there will be a planning discussion with everybody from 1:00 to 3:00. Then, a video titled “The Creation of a Company” will be shown from 3:00 to 3:30, followed by coffee and snacks in the board room from 3:30 to 4:00.

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The sales report is given by Martha Warren from 9:45 to 10:30, and Robert Jones from 10:30 to 11:00.

# data[].attributes.body
Martin Brown wil speak first, and he will speak for 30 minutes, from 9:15 to 9:45.

# data[].attributes.body
I'll give you a detail information: there is a workahop workshop on using movie stars in advertising from 9:15 to 10:00 AM, and a video session about successfull successful commercials with movie stars from 1:00 to 2:00 PM

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Of course you can, there is a break from 10:00 to 10:15 AM, which is enough time to make a short phone call.

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The closing speech is from 2:00 to 3:00 PM, and it will be given by Kevin Smith, the conference director.

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10. Certainly. We have three main activities scheduled after the lunch break:

First, there is a two-hour Planning Discussion involving everyone from 1:00 to 3:00.

Following that, at 3:00, we will watch a video titled 'The Creation of a Company'.

Finally, the meeting will conclude with coffee and snacks in the Board Room from 3:30 to 4:00.

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9. Actually, there are 2 peoples giving the 'Sale Report'. Martha Warren will present Part 1 at 9:45. Then, Robert Jones will present Part 2 starting at 10:30.

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8. Well, let me check the schedule for you. According to the schedule, Martin Brown will give the first presentation about 'Marketing Strategies' for 30 minutes, from 9:15 to 9:45.

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10. Certainly. There are two sessions featuring movie stars on the schedule.

First, from 9:15 to 10:00 A.M., we have a workshop about using movie stars in advertising.

Second, in the afternoon, there is a video presentation called 'Successful commercials with movie stars'. This will begin at 1:00 P.M. and last for exactly one hour.

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9. Yes, absolutely. You can definitely make your call during the break time from 10:00 A.M. to 10:15 A.M. This fifteen-minute gap in the morning schedule is perfect for your personal business.

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8. According to the schedule, the closing speech will take place from 2:00 P.M. to 3:00 P.M. It is going to be delivered by Kevin Smith, our conference director.

# data[].attributes.body
Martha Warren will give the first part, and Robert Jones will give the second part.

# data[].attributes.body
check lại phát âm : strategies

grammar : it took => it takes 30 minutes

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These days , many people who think that chossing choosing a high salary  job is good . However, other people agrue argue that it is better to choose a job has a lot of vacation leave. In my opinion , i prefer to choose a job with high salary . This is because we can pay for anything we want and support your family financially

First of all, nowday nowadays , money is indispensable in life , it determines what your life will be like. This is because you can pay for anything you need, such as gas, rent … Furthermore , if you have a lot of money you can also buy your own a house and it is also my dream in my future. For instance, i am working for AB company , which is known as the highest-revenue company in my city.  The  heavy workload and high-pressure environment eniviroment, but the high salary makes up for it and has helped me stay here for a long time. And thanks to that salary , I have been able to become financially independent and buy my own house.  Now, I don't need to think about getting married.

Secondly, if you have job with high salary , you will need to face a lot of pressure that comes with it. But after that, you will receive rewards that are well worth the effort you put in. And thank to that , you can also support your family financially . This is because , for all the effort you’ve put in, your main purpose for earning money is just to provide financial support for your family. For example , my sister and I me and my sister are having our own work . Even though, my sister has to take care her family but we very love our mom and we don’t want her work so hard at her ago anymore. So every month , we alway always pay for all of her living expenses and give her extra money to spend on whatever she wants. And this thing makes us feel proud of ourself ourselves.

All things considered, i would definetily definitely choose a job with high salary because of the benefits it had brought.

Phần Body 2 nên đặt câu luận điểm ở đầu đoạn (support family..) sau đó hãy giải thích cụ thể ra để bài đọc dễ hiểu và rõ ràng hơn e nhé

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When choosing a job, many people wonder whether a high salary or a lot of vacation leave is more important. In my opinion, I prefer a job with a high salary because it helps people feel secure, support their family, and build a better future.

First, a high salary helps us manage daily life more easily. Living costs such as rent, food, transportation, and medical care are becoming more expensive. When I was a student, I saw my parents work working very hard to cover all family expenses. Because their income was stable, they could pay for my education and medical bills without borrowing money. This made our family feel more secure and less stressed. From this experience, I believe that a good salary is very important in real life.

Second, a high salary allows people to improve themselves. With more money, workers can take extra courses or learn new skills. One of my close friends has a well-paid job, and she uses part of her salary to attend English classes and professional training. These skills help her work better and give her more chances to get promoted. If she had a low salary, it would be difficult for her to invest in her future.

Finally, a high salary helps people plan long-term goals. For example, my older cousin chose a job with fewer vacation days but higher pay. After several years, he was able to save money to buy a house and support his family. Even though he does not travel often, he feels satisfied because his job gives him stability and confidence.

In conclusion, although having a lot of vacation leave can help people relax, I believe a high salary is more important. Based on my own experience and the people around me, a well-paid job provides security, growth, and a better quality of life.

ok

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Dear Ms. Swan,

Thank you for contacting Victoria Hotel, and we sincerely apologize for not answering your phone call earlier.

As a suggestion, you may book your room by replying directly to this email so that we can assist you more quickly and accurately. This method also helps us ensure that all your booking details are clearly recorded. We offer comfortable and well-equipped business rooms, which are suitable for guests attending international conferences.

Could you please let us know your exact dates of stay in December so that we can check availability and provide you with detailed information?

We look forward to your reply and hope to welcome you to our hotel soon.

Sincerely,
Receptionist
Victoria Hotel

ok

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Dear Ms. Johnson,

Thank you for contacting Grand View Hotel, and please accept our sincere apologies for the inconvenience you experienced during your visit.

First, there was an internal reservation system error that caused your confirmed booking not to be properly allocated, resulting in no available room upon your arrival. Second, our airport shuttle service was temporarily unavailable due to unexpected vehicle maintenance, and unfortunately this information was not communicated to you in advance.

To compensate for these issues, we would like to offer you a full refund for your reservation along with a 30% discount on your next stay at Grand View Hotel. We hope this solution will be acceptable to you.

Thank you for bringing this matter to our attention. We truly hope to have the opportunity to serve you better in the future.

Sincerely,
Customer Service Representative
Grand View Hotel

ok

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Having a job is very important; it not only provides a wage for your basic needs but also provides welfare, insurance, and satisfaction in life. When choosing a job, people have to consider many things based on their needs, like salary, welfare, health care, vacation leave,... For me, when choosing a job, I always prefer a job with a lot of vacation leave because I believe that a job with suitable working hours and a lot of vacation leave => sufficient time off will increase life satisfaction and work performance.

A job with a lot of vacation leave means you have more leisure time for your family, friends, and hobbies, so you can recharge your energy after work. If you spend most of your time on your work and you don't have time to rest, you will become burnt out easily, and your performance in work will decline. After many days or hours of working, people really need to rest and spend their time on hobbies and family; it will increase their satisfaction in life and work performance. In my experience, I used to work a job that didn't allow me to have a vacation leave, even for one day. I didn't have time for my hobbies and my family. Because I didn't spend my time with my family, I became more and more isolated; the feeling of loneliness piled up time after time, and I didn't spend my time on my hobbies either, so I felt that I had lost my old self. My satisfaction in life at that time declined a lot. And because I didn't have time to rest, I became burnt out, so my work performance declined too. But after changing to a job that has a lot of vacation leave, I had more time to spend with my family and hobbies. If I am worn out after my work, I can easily pick up a rest day to recharge my energy. My work performance increased after having a proper rest, and spending enough time with my family and friends erased my loneliness, so my satisfaction in life increased.

In conclusion, people have their priority when choosing a job based on their experience and needs; it could be salary, welfare, health care, vacation leave, etc., but because of my experience, I always prefer a job with a lot of vacation leave because I believe that a job with suitable working hours and a lot of vacation leave will increase life satisfaction and work performance.

Nên tách ra 2 body

Body 1 : life satisfaction

Body 2 : Work performance

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Exercise 1.

When choosing a job, many people must decide whether a high salary or generous vacation leave is more important. Although having plenty of time off can be appealing, I strongly prefer a job that offers a high salary. In my opinion, financial stability, career advancement, and long-term security make a high income more valuable than additional vacation days.

First of all, a high salary provides financial stability, which is a fundamental need for most employees. With a higher income, individuals can comfortably cover essential expenses such as housing, healthcare, and education without constant financial stress.

For example, employees who earn a competitive salary are better able to support their families, save for emergencies and invest in their future. As a result, they can concentrate more effectively on their work instead of being distracted by financial concerns.

Furthermore, well-paid jobs often offer greater opportunities for career growth. High-paying positions usually require advanced skills and responsibility, which allow employees to gain valuable professional experience. By accepting a job with a high salary, individuals can expand their professional networks, enhance their expertise and increase their future earning potential.

For instance, working in a demanding out well-paid role can help employees develop specialized skills that lead to promotions or better positions in the long term. In contrast, a job that offers generous vacation leave but a limited income may slow down both career advancement and financial growth.

In conclusion, while vacation time is important for maintaining

work-life balance, I believe that a high salary is ultimately more beneficial. Financial security and career advancement provide

long-term advantages that additional vacation days can not fully replace.

ok

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Exercise 1.

Qustion 5:

I follow a fairly regular routine when it comes to watching television. On weekdays, I usually watch TV in the evening after finishing my work or studies, typically between 8 and 9p.m. This period allows me to unwind and mentally recharge after a demanding day.

Question 6:

My preferred genre of television programs is comedy. I am particularly drawn to this genre because it provides effective stress relief and helps me maintain a positive mindset. Comedy shows are generally light-hearted, engaging, and easy to follow, which makes them ideal for relaxation.

Question 7:

Well, I think each form of media has its advantages and disadvantages. Television often has scheduled programs, which can help in organizing daily routines and managing time effectively. Moreover, watching TV together can be a social activity, providing an opportunity for shared experiences and family bonding.

However, compared to online streaming services and social media, TV lacks interactivity, as viewers cannot actively engage with the content.

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Nên tách ra từng phần :

Advantages ...

Disadvantages.....

Việc lặp lại câu hỏi để làm câu trả lời trong trường hợp này là không phù hợp.

Luyện tập để phát âm rõ hơn và nói trôi chảy hơn e nhé

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Câu 5

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My personality I think each form of media has its advantages and disadvantages. TV offers scheduled programs which helps people manage their time more effectively. Furthermore, watching TV during meals can also connect family members and creates share time. However, TV follows fixed schedules, which limits flexibility, and waste a lot of time

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My favorite genre of TV programs is cartoons .this is because it helps me relaxed and enjoyed my time . I usually watch cartoons while eating

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5

Yes, I have a specific. routine of watching cartoons on TV while eating because it helps me stay focused and relaxed after my hard day.

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Hi Dan,

I hope you are doing well. I am writing this email regarding how to get to my house from the highway. First, you start from Route 1 North, then take the exit for Maple Avenue and turn left at the end of the street. Second, you follow Maple Avenue for about four miles until you reach the third traffic light, where you will take a left onto Oak Lane. Third, my house is the third one on the right side with the blue door and a beautiful garden, so just pull right into the driveway and I’ll be there to see you.

If you have any questions, please let me know.

Thank you.

Cherry.

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Dear Ms. Swan,

Thank you for contacting Victoria Hotel regarding your upcoming business trip to Chicago. We apologize for the inconvenience caused when you were unable to reach us by phone. I suggest considering our Executive Room, which is well suited for business travelers attending conferences. Could you please let us know your exact check-in and check-out dates so we can confirm availability and provide a quotation?

We look forward to assisting you.

Kind regards,
Victoria Hotel
Reception Desk

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Dear Ms. Johnson,

I am writing in response to your email about the room booking issue. I would like to apologize for the inconvenience caused to you.

Let me explain what happened. Regarding the confirmation, we replaced our system shortly before the day you made the reservation. There might have been a mistake in our process. In addition, our hotel is currently in the peak season, so courtesy transportation may be late or unavailable in some cases. To compensate for the inconvenience, we will offer you a 40% discount on your next booking. If you have already made a payment, we will issue a refund.

Again, we would like to give you our sincere apology. We ensure you that this problem will not happen again in the future.

Grand View Hotel Customer Service

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Ex1

Dear Ms.Swan,

Thank you for contacting Victoria Hotel regarding your business trip in December. We apologize for not answering your phone call earlier.

We are pleased to inform you that rooms are available in December and we suggest that you book your room as soon as possible so that we can prepare your room in advance to ensure you have the best experience at our hotel during your business trip.

Could you please confirm your exact check-in and check-out dates so that we can proceed with the reservation?

We look forward to assisting you.

Best regards,

Victoria Hotel

ok

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Ex2

Dear Ms.Johnson,

Thank you for contacting us and sharing your experience.

We sincerely apologize to you for the problems you have encountered while experiencing our hotel services.

First, the problem occurred because some guests extended their stay and our staff did not notify you in advance. As a result, there are no rooms available when you arrive even though you have received a confirmation email.

Second, we regret that the courtesy airport shuttle was unavailable because the driver was unexpectedly absent, and no replacement could be arranged at that time.

We understand how frustrating these issues must have been. To compensate for the inconvenience, we would like to offer you a full refund for your reservation along with a complimentary one-night stay on your next visit to Grand View Hotel.

Sincerely,

Grand View Hotel Customer Service.

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Dear Emily Johnson,

I'm writing in response to your email regarding your problems and I want to apologize for your inconvenience that you have experinenced experienced in our hotel.

About your first problem, I asked the receptionist who made reservation for you. She mistook that the room she booked for you was available, but in fact, the room has been booked by another guest. As the result, when you arrived to our hotel, there were no vacant rooms.

Regarding your second problem, I believe that our Hotel has changed the policy about courtesy transportation. The numble number of shuttles were limited, so our Hotel can only make 2-3 courtesy transportations per day. I am very sorry that our website didn't mention this.

We understand that our mistakes made you have an inconvenient experience, so we suggest that if you booked rooms in our hotel next time, you will received 30% discount. All you need to do is call us before you book your rooms.

Best regards,

Grand View Hotel Customer Service.

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Dear Rosa Swan,

I am writing in response to your email regarding your Hotel reservation.

First of all, I sincerely apologize for your inconvenience that you have experienced in our customer services. But you called our hotel at 12pm, at that time, all hotel staff would take a break and go out for the lunch. So I suggest that next time, you should call our Hotel from 6am-11:30am and 13:30pm-17:00pm.

Secondly, regarding your hotel reservation. Because you don't know the specific days for your trip, we can't check room availability in our hotel for you. You should wait until you fully update all your schedules.=> Would it be possible for you to update your detailed schedule? After that, you can call our hotel again for hotel reservation. Thank you for choosing our service.

Best regards,

Victoria Hotel.

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Dear Ms. Swan,

Thank you for your email regarding your upcoming business trip to Chicago.

We sincerely apologize for the delay in our response to your phone call. Due to an unusually high volume of calls this week, our front desk was temporarily unable to respond promptly. We are taking steps to ensure this does not happen again.

We would be pleased to accommodate you during your conference. To assist us in accurately checking availability, could you kindly provide your intended check-in and check-out dates in December?

In addition, as you will be traveling for business purposes, we would recommend reserving one of our Executive Rooms, which feature a quiet workspace and high-speed internet to better support your professional needs.

We look forward to hearing from you soon.

Best regards,

Reception Team

Victoria Hotel

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Dear Ms. Johnson,

Thank you for your email. We regret that your stay at the Grand View Hotel on March 15 did not meet your expectations and sincerely apologize for the inconvenience caused.

Regarding the issues you mentioned, we would like to explain what happened.

Firstly, a sudden technical failure in our central reservation system resulted in some online confirmations not being properly reflected in our front desk, leading to an accidental overbooking.

Secondly, our courtesy shuttle was unexpectedly out of service that morning due to urgent mechanical maintenance, and we failed to update the website in time.

We understand that this situation significant disrupted your trip.

To compensate for the inconvenience, we would like to offer you a voucher for a complimentary two-night stay in our Deluxe Suite, valid for one year from the date of issue.

We truly hope you will give us another opportunity to provide you with the level of service you deserve.

Sincerely,

Customer Service Team

Grand View Hotel

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The picture was taken in a room where a woman and her children are located.

When I look at the picture, they are wearing informal clothes.

On the right side of the picture, the little boy is pointing at the book while the mother and his sister are smiling.

In the background, a big window behind them.

I think they are really enjoying this moment.

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The picture was taken in a restaurant kitchen. When I look at this picture, I can see a woman and a man. They look like they really enjoy their job. In the middle of the picture, the woman wearing an apron is holding a tray full of donuts. Next to her, the man wearing formal clothes is walking in. In the background, there are items and pieces of electrical equipment

equipment => uncountable Noun

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Dear Jonathan,

Thank you for contacting me. I'm writing this email to give you some information about the summer internship program. Please keep this in mind.

Firstly, the internship will start on June 5th and end on July 7th. However, you can leave early if you have participated in the internship for more than 20 days, you just need to give us a reasonable explanation.

Lastly, I'm sorry to say that the internship can't pay you (the internship is unpaid), but we can assist you with some stipend to help with your transportation or your rent. If you are happy with our offer, what is your ID number? We need your information to fill out some internship support forms.

Let me know if there is anything else I can assist you with.

Best Regards,
Elizabeth Jeffery

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This picture was taken in the bakery. There are 2 people in the picture. In the middle of the picture, there is a woman with a big smile on her face, she looks like a baker. She is holding a tray with many a lot of breads on it. On the left side of the picture, there is a man talking to the woman. In the background, I can see there are many pieces of apparatus. I love this picture because I love breads.

(bread ; apparatus => uncountable Noun)

This picture was taken in the room. There are 3 people in the picture. In the middle of the picture, I can see a woman holding a boy on her lap, she is teaching them something. On the right side of the picture, the boy is sitting on the woman's lap.(Bị lặp lại câu trước) On the left side of the picture, the girl is listening carefully to the woman. In the background, I can see a rectangle window. I love this picture because the children in this picture seems so lovely.

"seem" chia theo chủ ngữ số nhiều "children"

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1. Setting: at home

2. Main character: a mother and two children

3. Activities: they sit around the table/look at a book; the mother point at the book/help her children read; the boy read carefully/focus on; the girl listen attentively/watch the book

4. Background Foreground: the book place on the table

5. Think: the scene looks calm and well organized/show a positive family moment

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1. Setting: in a bakery

2. Main character: a woman wear a white shirt and an apron; part of a man

3. Activities: the woman hold a baking tray filled with around pastries; the man seems to be listening or talking to the woman

4. Background: kitchen counters, baking equipments,...

5. Think: have just finished baking a fresh batch of goods, and the woman looks very proud of her work

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Dear Dan,

Thank you for contacting me. I'm writing this email to help you reach my place. Please follow the directions below.

Firstly, you go straight to the roundabout. You will see a traffic light, go past it.

Secondly, you turn the first left and go three blocks.

Lastly, you will see my house next to the movie theater. You can call my phone number so I can pick you up when you get there.

Let me know if there is anything else I can assist you with.

Best regards,

Matthew Koster

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This picture was taken in the room

When I look at the picture there are three people and they look like a family

In the center, a woman in a blue long-sleeved shirts pointing at the book is teaching her children

On both sides of picture her kids are looking and listening carefully

In the background, there is a big rectangular window

I very love this picture because it reminds me of my family

# data[].attributes.body
This picture was taken in a bakery

When I look at the picture, there are two people and they look like a co-workers

In the center I can see a woman in a gray apron smiling is and carrying a baking tray

On the left, a man in a blue long-sleeved shirts is standing and I just can see his back

In the backgroung background, there is a bread basket, placed on the table

I think they are talking about their new cake