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Personalisation means recognising people as individuals who have strengths and preferences and putting them at the centre of their own care and support.

The traditional service-led approach has often meant that people have not been able to shape the kind of support they need, or received the right help.

Personalised approaches like self-directed support and personal budgets involve enabling people to identify their own needs and make choices about how and when they are supported to live their lives. People need access to information, advocacy and advice so they can make informed decisions.

Personalisation is also about making sure there is an integrated, community-based approach for everyone. This involves building community capacity and local strategic commissioning so that people have a good choice of support, including that provided by user-led organisations. It means ensuring people can access universal services such as transport, leisure, education, housing, health and employment opportunities. All systems, processes, staff and services need to put people at the centre.

Personalisation: Main issues

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Skip to content Personalisation means recognising people as individuals who have strengths and preferences and putting them at the centre of their own care and support. The traditional service-led approach has often meant that people have not been able to shape the kind of support they need, or received the right help.

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It is not always what you say it is the way that you say it!

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It is not always what you say it is the way that you say it!

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Check out this Presentation designed by Vannessa Rolinson.

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Task 2b

Analyse the expectation of health professionals in regard to patient centred care.

Advisory word count 150

Deadline to be uploaded to Canvas: 23rd October 2025

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Learning from serious case reviews - Steven Hoskins

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Learning from serious case reviews - Steven Hoskins

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This video gives an overview of the serious case review following the murder of Steven Hoskins and the lessons learnt from this appalling case.

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Webinar: Have we learned the lessons from Steven Hoskin’s murder? - SCIE

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Values, behaviours, skills, qualities and characteristics needed to work in Health and Social CARE

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Week 1 - Introduction to professional issues by Vannessa Rolinson

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Week 1 - Introduction to professional issues

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Check out this Presentation designed by Vannessa Rolinson.

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Check out this Presentation designed by Vannessa Rolinson.

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Check out this Presentation designed by Vannessa Rolinson.

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Understanding accountability & regulation of healthcare roles

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Understanding accountability & regulation of healthcare roles

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Check out this Presentation designed by Vannessa Rolinson.

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Check out this Presentation designed by Vannessa Rolinson.

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Check out this Presentation designed by Vannessa Rolinson.

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Check out this Presentation designed by Vannessa Rolinson.

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Video: Liberty Protection Safeguards - Looking forwards - for social care - SCIE

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/ Video: Liberty Protection Safeguards – Looking forwards – for social care

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Check out this Presentation designed by Vannessa Rolinson.

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Check out this Presentation designed by joanne watterson.

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Kolb's reflective model  -template to use

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Kolb's reflective model  -template to use

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Gibb's reflective model - template to use

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Gibb's reflective model - template to use

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Task 1a

Consider the health professional role you have chosen to pursue, select four characteristics from the list below and explain why they are required, referring to professional values, behaviours, accountability and patient centred care within your response.

•        Ability to multitask

•        Confidentiality

•        Continuous education/training

•        Public trust,

•        Patient centred care and NHS values

Empathy and compassion

•        Strong problem-solving skills

•        Good teamworking skills

•        Positivity

•        Flexibility

Advisory word count 400

Deadline to be uploaded to Canvas: 9th October 2025

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Portfolio Section 2

Task 2a

Refer to the organisation responsible for the regulation of your chosen profession e.g. NMC, HCPC, GMC. Each regulatory body has a code/standard, which states the expected conduct, performance and ethics of professionals on its’ register.  Select two responsibilities and discuss how they relate to professionalism, conduct, performance and ethics.

Advisory word count 250

Task 2c

Read the following scenario regarding a workplace situation.

Background:

Sarah is a registered nurse working in a busy hospital medical ward. She is known for her strong clinical skills, but she has recently been under significant personal stress due to issues at home. Over the past few months, her colleagues have noticed that she has become increasingly impatient and short-tempered with both patients and staff.

Incident:

One afternoon, Sarah was assigned to care for Mr Tomasz Jankowski, a 75-year-old patient, with dementia who had been admitted for a severe urinary tract infection. Mr. Jankowski was confused, agitated, and resistant to treatment. He repeatedly refused to take his medication and became verbally aggressive when Sarah tried to assist him. After several unsuccessful attempts to administer his medication, Sarah lost her temper and, in a moment of frustration, slapped Mr. Jankowski on the cheek, telling him to "stop being difficult."

The incident was witnessed by a healthcare assistant who immediately reported it to the nurse in charge. Mr. Jankowski was visibly shaken but uninjured. The nurse in charge immediately removed Sarah from patient care duties and reported the incident.

Investigation:

A formal investigation was initiated, and Sarah admitted to slapping the patient but explained that she had been under extreme stress and had lost control in the moment. She expressed deep remorse for her actions and stated that it was entirely out of character.

The investigation revealed that there had been no previous complaints against Sarah, but it also highlighted that she had not sought any support or counselling despite her known personal issues. The hospital's policy on dealing with aggressive patients was reviewed, and it was found that Sarah had not followed the appropriate de-escalation procedures that were in place.

Fitness to Practice Referral:

As a result of the investigation, the hospital referred Sarah to the Nursing and Midwifery Council for a fitness to practice hearing.

i.  Explain what is meant by the term accountability in this scenario.

ii.  What concerns may have been raised regarding Sarah’s behaviour and professionalism? Make links to The Code (NMC, 2018)

Advisory word count  - 250 words

Deadline to be uploaded to Canvas: 6th November 2025

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Portfolio Section 3

Task 3a

Read the following scenario regarding a healthcare situation:

Setting: A multidisciplinary team in a medical hospital ward, including a healthcare assistant (HCA), staff nurse, occupational therapist, junior doctor and social worker.

Patient: Mr Anglesey, 72 years, admitted for a urinary tract infection (UTI). He has moderate dementia and is temporarily more confused due to the infection and hospital environment. HCA Bradford approached Staff Nurse Zier expressing their concern:

“Hi Staff Nurse Zier, I am worried about Mr Anglesey, he is very agitated and keeps trying to leave the ward, saying he needs to go home to feed his cat”

Staff Nurse Zier agrees this needs escalation and contacts Dr Okoye, the junior Dr on duty.

“Hi Dr Okoye, I would like to discuss Mr Anglesey, he has become increasingly distressed and is attempting to leave the ward. He is 72 years old, admitted two days ago with a UTI. He has a diagnosis of moderate dementia and lives alone. His daughter mentioned he is very attached to his routine and his cat.

He is disorientated, anxious, and not responding well to verbal reassurance. He has tried to leave the ward twice in the last hour. I think the unfamiliar environment is contributing to his confusion.

Could you please review him to rule out any worsening delirium or infection? I would also like to involve the occupational therapist to assess his environment and the social worker to discuss home support.”

3ai. Refer to the scenario and explain how effective communication and teamwork were achieved in this situation. Within your response refer to the use of the SBAR communication model and how this was applied to achieve effective communication.

3aii. There have been many high-profile cases in the media where poor communication and lack of teamwork have led to serious consequences. Research a recent example, briefly describe what happened and explain the consequences and impact when communication and teamwork were ineffective.

Advisory word count 300

Task 3b

Using the communication and team work self-assessment questionnaires, evaluate the effectiveness of your verbal and non-verbal communication and team working skills.

Reflect on an experience using Gibbs' or Kolb’s Reflective Cycle, where you have worked in a team. Evaluate your team working skills and identify your personal development based on your evaluation. Include development objectives as part of your overall personal and professional development plan.

Advisory word count 200

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Check out this Presentation designed by Vannessa Rolinson.

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Complete the SWOT analysis and ensure the development plan you have produced reflects weaknesses identified.

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Reflective table - Personal and professional practice skills

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Portfolio Section 4

Choose one of the problems listed below.

Produce a formal report regarding the problem chosen. Your report should begin with an introduction and a section to summarise the principles of managing risks and problem solving in a healthcare setting. Your report should be sectioned into the following headings:

·       Introduction

·       Principles of managing risks and problem solving. Choose one risk management model and one problem solving approach to  discuss.

·       Hypothetical problem

·       Explanation of how the problem was solved

·       How risk/problem can be mitigated (include your risk assessment)

·       Conclusion

·       References

Advisory word count 500

Scenario one

You are a first-year student physiotherapist, along with your mentor, you are carrying out home visits as part of your community placement.

Patient 1: Mr Tom Harris

Age: 65

Condition: Mr Harris suffered a mild stroke six months ago, which left him with a hemiparesis on his left side. He lives alone in a two-story house. Since his stroke, Mr Harris has been experiencing difficulty with mobility, especially climbing stairs, and has had a few near falls. He has a history of hypertension and type 2 diabetes. His mobility has declined further due to a lack of regular exercise and reluctance to use his walking aid.

Initial Observations:

Mr Harris is struggling to walk steadily and refuses to use his prescribed walking stick, stating that it makes him feel "old and weak."

His home has narrow stairs with no handrails, and he frequently needs to go upstairs to access his bedroom and bathroom.

The living room is cluttered, with potential trip hazards such as loose rugs and electrical cords.

Mr Harris admits to feeling anxious about falling and has limited his movements, leading to further muscle weakness and reduced confidence in his abilities. This has left Mr Harris feeling lonely, as he has avoided his usual social activities with his friends.

Mr Harris also reports that he has been skipping meals and medication due to difficulty preparing food and managing his diabetes alone.

Scenario two: Mr Samoi Qai

Age: 75

Mr Samoi, whose first language sis not English has been prescribed two different drugs. They have been told verbally to take one of the drugs on a daily basis and the other is to be taken once a week. Mr Samoi has visual problems and struggles to read the instructions on the labels and takes both drugs every day. The result is that the patient is rushed to the emergency department suffering a severe reaction.

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Understanding the Swiss cheese model and it aplication to patient safety