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Touch Base improvements

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NMSC residential event

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National Marine Science Center Engagement

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National Marine Science Center Engagement

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Increasing the presence of student support services at the NMSC and engaging with first year students on site, face to face.

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I feel that branching out to assist more faculties created a more fairly distributed workload. It also made jumping in to assist other fya’s students more approachable.

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Spending time chatting with students about their wellbeing, learning how to improve our supports and reminding students that they have people they can turn to for help.

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The way the university handled the storm in T1 --by giving students extensions and financial support-was a real win.

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Enabling us to capture this cohort

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The failed grades intervention has also improved;( flexibility) I like the added flexibility we now have in sending texts and organising appointments for students who want to engage, instead of calling each one individually and risking negative interactions when informing them they failed.

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Students seemed more familiar and receptive to the program 

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Students seemed more familiar and receptive to the program 

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This year it felt like more students had heard of us and were therefore more open to receiving our assistance

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Kate, Jodie, and (Tony) have been great additions to our team definitely another win.

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planning and having great discussions about how we support student's wellbeing. Getting input from students about how to tailor our support services.

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With an all-team/central approach this has been better

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Student was referred from UA & wanted to "throw in the towel" in regards to both study & career goals due to personal challenges. After receiving support the student went on to achieve a Credit & Distinction that term.

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Seems p cool that we've had lots more UARs this year, shows that there's people out there taking us and our roles seriously

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I believe our FYA program has gained greater acceptance within UA, and other departments now recognise that we are competent and capable of doing great for the students.

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On the SCU radar and in continuing development

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I feel the team rose to the occasion when some fyas needed time off, students were looked after in a responsive and fair way

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Being able to hold more events and come together like we did today is also a win.

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UA's encouraging students to reach out to our service for support. Working together to improve outcomes for students.

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Improved engagement rates compared to 2025!

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Improved engagement rates compared to 2025!

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Reflecting the great work happening across the boards with events/ proactive outreach and improved processes/ reporting

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As a team, becoming more competent and skilled at providing a quality student support services and working collaboratively with other teams. Hopefully this will lead to updated service agreements and a broader scope of service for the FYA in 2026

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Learning how to do the job better each day. Building confidence in the academic advice department

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'Your Online Study Goals' email in T3 => 58% open rate, 5.5% CTR. The email aimed to be:

1. Targeted

2. Relatable

3. Value-adding

4. Time-relevant

5. Creating a sense of urgency/action

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Increasing the quality and integrity of data collected by the FYA program and subsequent analysis of data to provide meaningful and useful insights for the program moving forward

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I had many student wins and positive interactions, building trust and strong relationships with a few students.

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Jodie and Kate have been a fantastic addition to the team bringing a positive energy and attitude. also..........Tony, Tony, Tony.

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Freedom to use our individual skillsets 

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Freedom to use our individual skillsets 

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The freedom for each of us to use our specific skills to benefit the program in lots of different ways makes coming to work really enjoyable

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CS appreciate the work the FYA Team do, and grateful that their Team can now just deal with CS matters. Great feedback for the FYA Team 🏆

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Engagement on SMS interventions. Especially targeted intervention.

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FYA Team more visionary forward planning.

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Cookies, chocolate & a card for colleagues who were going through a challenging time. It felt good to extend kindness & support to a team that we've had some issues with but we ideally need to work closely with. The feedback received showed our connection & reputation / positive association was strengthened.