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Excellent e-portfolio. Thank you for your hard work. You have included all the required activities and the content of each activity is very good. I wish you a good internship

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Behavior and Communication: Reaching Out to Career Services (Screenshot)

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Behavior and Communication: Reaching Out to Career Services (Screenshot)

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Behavior and Communication: What Defines Luxury Today?

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Behavior and Communication: What Defines Luxury Today?

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Luxury today is different to luxury 10 years ago. Not only in the physical and tangible aspect where a luxurious hotel nowadays will most likely be equipped with numerous technological gadgets as well as new methods that alter the way normal standards were back then, such standards including the simple check-in or cleaning of a room. Luxury hotels are rated luxurious due to their many amenities, but nowadays luxury is defined not only by its amenities but by its capability to suffice several people with their service. A luxury hotel nowadays, and with the constant travel seen presently, is one that is capable of communicating with a variety of different people of different backgrounds and is still able to provide the same welcome to all guests. By having such a skillset in a luxury hotel, guests of all backgrounds are able to experience (apart from the tangible options) the intangible experience offered by the service provided, and this luxurious standard leads to be uniform for all consumers of the service. This communication is not only internal but it is one that is seen worldwide with the online presence of these luxury hotels, reaching an international audience.

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Hospitality Knowledge: My Biggest Takeaway

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Hospitality Knowledge: My Biggest Takeaway

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What type of hotel would you like to work for?

I would like to work for a hotel that takes its Corporate Social Responsibility into account and aims to improve its impacts on its external environment rather than just on its own. It is the type of hotel that truly works for the benefit of others rather than just for themselves that I feel I would like to work for the most.

What is the most important part of any hotel brand?

The most important aspect of any hotel brand relates to the way they conduct business. A hotel's responsibility towards its employees and towards its stakeholders is what most reflects the standard of the hotel and what makes such actions so significant.

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Effective Internship Search Strategies / Career Planning Process: Job Hunting Pyramid

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Effective Internship Search Strategies / Career Planning Process: Job Hunting Pyramid

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Behavior and Communication: Self-Reflection for the Questions at the end of the Presentation

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Behavior and Communication: Self-Reflection for the Questions at the end of the Presentation

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Can you think of a time when you have made a rapid (non-clinical) judgement about someone that you later found to be incorrect?

I made the mistake of believing that an athletic friend of mine, who was tall and good at tennis, would have been great at basketball. He joined basketball tryouts and this initial judgement quickly turned to being very incorrect. Later on, and after everyone was done pushing him to  play basketball, he went back to playing tennis.

Can you think of a time when you have made a rapid (non-clinical) judgement about someone that you later found to be correct?

I once judged a friend of mine, who is the type to love being on his own, for the sole reason that although he didn't seem to smart, he is one of the hardest working people I know and I had a feeling he was going to achieve something great. As of now he studies in Stanford and I sense that I will be correct in my judgement.

Think about how you came  to that conclusion and how your actions impacted the other person

These are typical sterotypes, more the first scenario than the second. We tend to, as a community, come to make witty judgements without really knowing the other person for who they are. Such stereotypes are offensive and lead the person to believing that this is who they are and what they are supposed to be.

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Motivation Techniques: Hospitality Motivation Tools (COPY OF FORUM SUBMISSION) 

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Motivation Techniques: Hospitality Motivation Tools (COPY OF FORUM SUBMISSION) 

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It is extremely important, especially in the hospitality employment journey, that some motivation is provided in the extensive work hours that the employees go through. A great motivator, as seen by personal experience is the recognition given to employees with every good review they get. At the Armani every week the different departments analyze where they are striving and where they aren't and it is in this moment that, with  customer reviews, individuals get a sense of self achievement and this motivates other to do better in order to be recognized, with potential space for a promotion or bonus in some cases.

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Advanced Interview Skills: Mock Interview

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Advanced Interview Skills: Mock Interview

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Motivation Techniques:What motivates you personally? (COPY OF FORUM SUBMISSION)

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Motivation Techniques:What motivates you personally? (COPY OF FORUM SUBMISSION)

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I believe that what motivates me the most is being granted the opportunity to grow and be happy while doing so. I believe that my motivation comes from the idea that there is always space for improvement and that is what makes me want to grow. Finding excitement and positive feelings in this growth is also a key personal motivator and this is what makes me carefully analyze the opportunities mentioned.

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Conflict Management: Steps to defusing work place conflict (Screenshot)

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Conflict Management: Steps to defusing work place conflict (Screenshot)

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Conflict Management: The Causes of Conflict (COPY OF FORUM SUBMISSION)

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Conflict Management: The Causes of Conflict (COPY OF FORUM SUBMISSION)

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During my BBA2 internship, there was an incident of conflict in-between two of my fellow colleagues. This conflict sparked after a customer complaint was sent to the Front Office Manager regarding a miscommunication that occurred in-between the bellboy (which in the Armani is located on the bottom floor) and a front desk agent that worked with me. The bellboy, who contacts the front desk with a radio, told the front desk to send the luggage to their room when instead it was sent to storage where the guest had to check in before receiving their luggage. This miscommunication was the main cause of conflict and it leads to these two colleges blaming each other for an unnecessary mistake.

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Management and Leadership Styles: Situational Leadership Activity (Screenshot)

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Management and Leadership Styles: Situational Leadership Activity (Screenshot)

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Management and Leadership Styles: Positives and Negatives of Management Styles (COPY OF FORUM SUBMISSION)

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Management and Leadership Styles: Positives and Negatives of Management Styles (COPY OF FORUM SUBMISSION)

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At my last internship, held in the Armani Hotel Milan, I was presented with a Democratic Management Style and thus was expected to input ideas but holistically follow the rules set for me as an intern. In regards to my responsibilities as Front Desk Agent in my Guest Relations internship, I was expected to use the skills learned in BBA1 and I was able to use these skills freely while of course following the tasks that were set to be that of which I had to complete at the time requested. One of the positive points of this management style was that during meetings I was able to fully participate in inputting my point of view, even though most of my ideas wouldn't necessarily be considered due to management style. Another positive point is the idea that I could to an extent work in my own environment with the liberty of using my full skillset, although from this comes a negative point were at the very beginning, and regardless of the fact that I was quite independent and got the hang of my position relatively fast, I had little to no guidance and in some cases, this type of leadership might affect the way the employee begins to work.

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Understand my personal leadership style:

Democratic Leadership Style

Identify my personal values and culture

Personal Growth

Achievement

Sociability

Health

Risk-taking

Learn about my personality and soft skills

(Please see my soft skills evaluation on the Self Reflection Part 1A submission on this padlet)

Understand how my emotional intelligence may affect my working environment

Emotional Intelligence  (EI) can affect the working environment both positively and negatively.

Positively: you can empathize to your employees needs and truly be a leader that understands the human needs that must be provided to your staff.

Negatively: being too empathic may interfere in decision making and the overall operations of your business.

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https://www.linkedin.com/in/adriano-d-alterio-048092194/

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i. A mentor is anyone who posseses more knowledge than I do and that I can learn or get any form of personal growth benefit from.

ii. Learn from a person that knows more than I do. Take advantage of a person's experience and mistakes and learn from others life decisions before making my own.

iii. I would like to find a stable profession to which I am geniunly interested in. I will learn from my mentors (parents, teachers, and even peers) to make sure that I make the right decisions throughout my career, this including everything from my studies to the internships I decide to take before I properly launch my career.

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Top Companies and Quick Notes from the interviews I had the opportunity to have that day.

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Here is a Cover Letter that I wrote for IWC Schaffhausen when I applied for an internship there.

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IKIGAI

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https://www.hosco.com/en/member/adriano-d-alterio

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Goals:
Long term goal: Be happy with my career choices.

Short term goal 1: Look into how I can achieve this happiness by understanding myself and my passions.

Short term goal 2: Lean and understand what my mentors (who have achieved such happiness) have done to do so.

Short term goal 3: Invest in personal growth by attending to classes and internships specific to what my ideal "happy" career choices are.

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(INTERNSHIP COURSE) Work Values Exercise

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Soft Skills:

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(INTERNSHIP COURSE) Skills Audit Exercise 