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Emotional intelligence is a vital characteristic to implement as part of daily nursing care, especially in leadership. The nurse manager who portrays emotional intelligence is one who is able to identify, process, and manage emotions in order to cope with demands and to be more effective both in the workplace and personally. In the demanding healthcare environment, the emotional competence of the nurse managers and leaders may potentially determine the wellbeing of the nursing team as a whole and the patients under their care.

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The Power of Emotional Intelligence | Travis Bradberry | TEDxUCIrvine

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Abraham, J. (2017). Emotional Intelligence: The Context for Successful Nursing Leadership: A Literature Review. Nursing & Care Open Access Journal,2(6), 161-164. doi:10.15406/ncoaj.2017.02.00054

Carragher, J., & Gormley, K. (2016). Leadership and emotional intelligence in nursing and midwifery education and practice: A discussion paper. Journal of Advanced Nursing,73(1), 85-96. doi:10.1111/jan.13141

Helaly, S. H., El-Atroush, H. G., Abol-Enein, H., & El-Sayed, N. M. (2013). Emotional Intelligence and its Relation to Nursing Performance among Nurses at Mansoura University Hospital and Urology and Nephrology Center. Medical Journal of Cairo University,8(1), 689-697. Retrieved July 15, 2018, from http://medicaljournalofcairouniversity.net/Home/images/pdf/2013/September/57.pdf

Phillips, J., & Harris, J. (2017). Emotional intelligence in nurse management and nurse job satisfaction and retention. JBI Database of Systematic Reviews and Implementation Reports,15(11), 2651-2658. doi:doi:10.11124/jbisrir-2016-003300

Spano-Szekely, L., Griffin, M. T., Clavelle, J., & Fitzpatrick, J. J. (2016). Emotional Intelligence and Transformational Leadership in Nurse Managers. JONA: The Journal of Nursing Administration,46(2), 101-108. doi:10.1097/nna.0000000000000303

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Navy SEAL Motivational Speaker Brent Gleeson on Leadership and Emotional Intelligence

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Though the clinical responsibilities of nursing leadership are vital, emotional intelligence is a characteristic that is proven to be a determining factor in retention, job satisfaction, patient satisfaction, quality of care, and overall performance of the nursing team. Nursing staff may require more emotional intelligence when working on units where the nurse experiences more face-to-face interaction with the patients. Nursing leadership should show a proficiency in emotional intelligence and recruiters should look for this characteristic when interviewing potential managers. Nursing curriculum should include emotional intelligence, and organizations should adjust to meet the need to foster this characteristic in current and potential leaders.

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Nurses with higher EI are more likely to make better decisions.

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Emotional Intelligence and Transformational Leadership in Nurse Managers