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https://youtu.be/u9v6edBnp8I

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First day working for SIEP in Lake Chini Resort.  I working as a reception and i learn how to talk with customers and learn more knowledge about the resort. I also learn to handle for every room booking and also explain about the resort activities to the customers. En Fikri, head of restaurant and reception units guide me on what to do in my first day. He teach me the important information that i should know as a receptionist such as the the availability of room, the price of room and the activity that provided in this resort.

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I start working at 7 a.m. I make a preparation to wait for the customers to check out and also be ready to meet the new customers. Before i start my work in the counter i need to make sure the surrounding clean. I sweeping and mopping around the reception area. When the tourist come i need to welcome them and give them brochure and explain further information about the resort accommodation and activities. I need to make sure that the customers well inform about the resort activities so they can do it. If they want to eat something i will recomment them to eat at the restaurant with the resort special menu.

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I start working at 1pm until 10 a.m. Every morning i will follow up with the room booking and also inform the housekeeping to make sure the the room clean. I also need to know if the room has been clean or not, or need to be repair because i can not give the room that lack of facilities or dirty to the new customer. I need to make sure all the customer can use all the facilities in the room such as aircond and televisyen.

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I start working at 7 a.m, i open the counter and make sure the counter is clean.  i check for the room booking for today and make sure their room already clean. I need to stay in the counter before the customer come to check in. some of the customer will book first their room and some will walk in and direct make purchase for room. When the customer call and want to booking for the room and the activities i need to take their details information to

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I work at 1 p.m until 10 p.m. at the reception and also doing work at restaurant when there are no customers to purhase for room and ask for activities. I help by take an onder and to make drinks for the customers at the restaurant. Then after the customers pay and left the restaurant i will pick up the dishes and clean the table. I will mostly work in the restaurant when there are many customers want to drinks and eat.

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Day 4 i start working in reception early in the morning. I pick up the call for the customer that booking through the phone call. I inform the customer about the room that available in the resort and also the activity that they can do there. After the customer make confirmation to book the room i need to take their details such as name, identity card number and also number phone. This customers detail is important to the company because if anything undesirable happen the resort will know the person details.

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I start working at 7 a.m in the reception and wait for the  yesterday's customers to check out. I start to clean up infront of the reception and watering the flowers around the customer's waiting place. Then, i will help to do house keeping with the other workers. I learn from them how to clean the room and how to tidy up the bed. After cleaning the room i will continued may responsible in a reception.

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Day 9, i start working in the reception and restaurant.After finish update all the room booking and inform the house keeping the rooms that should be clean, then i work at restaurant. I help the worker at the restaurant to prepare a lots of foods that had been told by the manager. The manager want the food to be send at his place. So i help the worker in the restaurant to cut the vegetables,onion,garlic and also make syrup water for drinks.

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I start working in the morning until evening because i have to replace the En Fitri work because he going to seminar for 3 days. I have to handle the reception on my own and if any problem occur i need directly call him or ask infomation from other worker. I have receive call from customers to ask detail about the customers. So, i explain about the room rate and also activities that available in the resort.

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I start working in the morning and receive a a couple foreigner customers to handle. They come from Francis and they wants to know details about direction from Chini Lake Resort to Kuantan. So i give them a map and explain the way to Kuantan based on the map and also promoted another best place to visit in Pahang. I also need to prepare to answer the call from the customers. I need to prepare every clear information to the customers.