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Tutorial 5 - Interaction Design Principles

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Tutorial 5 - Interaction Design Principles

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App: DBS PayLah
Rating: 3.5
User comment:

“If try to switch windows to check other party’s number, the NEXT button stays grey. I have a DBS account, SMS verification was done, and I could see my list of accounts in the drop-down box at Step 3. But I am stuck at step 4, with the NEXT button remaining grey, after I have filled all fields. I made sure to have numerals and letters in the password, but there is no effect.”
Principle infringed: Feedback

App: DBS PayLah
Rating: 3.5
User Comment:

“Paylah stops everytime I try to make payment after the new update (with the new interface). (This was 2 weeks ago. Happens once every now and then) Now on 12/11, paylah says “service is unavailable” when I scan QR code. I can’t even report this problem within the app and have to resort to submitting a review on Google Play”

Principle Infringed: Consistency

App: Comic Book Price Guide
Rating: 3.0
User Comment:

Terms and conditions seems to be in Latin? Of the first titles I searched, half were not in the database. The weren’t Marvel or DC books, but if the app doesn’t have price listings for what I collect it isn’t worth much to me.

Principle Infringed: Perceivability

App: Chinese Language
Rating: 3.4
User Comment:

“It opens my language setting and only gives me the option provided instead of being able to add languages. I want my phone to be in French this was utterly unhelpful”
Principle Infringed: Predictability

App: PocketHub for GitHub
Rating: 3.4
User Comment:

“Doesn’t recognise Android Chrome Browser 59.0.3071.123 keeps saying I need Chrome or Firefox browser. Couldn’t get past login. Screenshots look good though. Will wait a while and re-install.
Principle Infringed: Learnability

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Identify one app that you use getting information/updating information online that you would not be able to perform on a website.
Grab. With the Grab App, I am able to flag for a ride regardless of where I am, for reasonable prices. These features are not available on Grab's website @https://www.grab.com/sg/

From this app, list the category, features, what functions do you use and why, what you like about it as compared to other competitors.
The grab app is extremely direct, with the landing screen after logging in the screen to book for rides. It is also extremely easy to understand with location prompters such as auto filling your current location and having a "Where are you going" fill. Navigation on the app is clear cut as

One feature that the app has are pop-up offers, for users who are looking for rides, having a cheaper alternative on the stop is satisfying.

Functions that I use in the Grab app are GrabPay (1), GrabRewards(2), Schedules(3) and Notifications(4).
(1) allows me to put my credit card information so that paying would be just as simple as a tap. It makes it more convenient for me to take rides. (2) is a grab loyalty program that allows me to make use of my rides to get exclusive discounts. (3) lets me schedule my rides and makes sure I don't miss my rides. (4) alerts me when there is a promotion or ride arrival.

When compared to it's competitor app, Uber, their landing screen is similar, prompting us to book for rides. However, there is not as much incentives such as discount pop-ups, and a loyalty programme, but instead is replaced with a refer a friends feature to secure free rides. In my opinion, the Grab app is more user friendly and it appeals to me as a user.

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Tutorial 1, Activity 1- What is Interaction Design

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Tutorial 1, Activity 1- What is Interaction Design

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Interaction Design is a complex and wide ranging field that covers nearly all aspects of human cognition, emotion, and behavior.

According to the Interaction Design Association, interaction design, often abbreviated as IxD, defines the structure and behavior of interactive systems.

The difference is more than just drawing the interface, and showing how to gather and display information. It's about designing for the entire interconnected system: the device, the interface, the context, the environment, and the people.

Information architecture (IA) is the structural design of shared information environments; the art and science of organizing and labelling websites, intranets, online communities and software to support usability and findability; and an emerging community of practice focused on bringing principles of design and architecture to the digital landscape.

Product Design is essentially the efficient and effective generation and development of ideas through a process that leads to new products.

Visual design is the use of imagery, color, shapes, typography, and form to enhance usability and improve the user experience.

The difference is more than just drawing the interface, and showing how to gather and display information. It's about designing for the entire interconnected system: the device, the interface, the context, the environment, and the people.

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Tutorial 1, Activity 2 - IDP Design Process

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Tutorial 1, Activity 2 - IDP Design Process

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Interaction Design has various design process and methods. Different teams, agencies, companies use their own processes or methods to accomplish their design goals. Some common processes are:
- Traditional Waterfall
- Agile
- Hybrid

There are a few processes that all interaction designers share:
- Definition
- Research
- Ideation
- Design
- Prototyping
- Observation
- Iteration

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Tutorial 1, Activity 3 - DISC Personality

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Tutorial 1, Activity 3 - DISC Personality

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Tutorial 1,Activity 4 - Disruptive Economy

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Tutorial 1,Activity 4 - Disruptive Economy

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An increased access to information has changed consumer expectations.

E.g An analogy of a car dealer providing consumers information regarding the car to convince them to purchase the car. Fast forward to now, we can look at the car information ourselves and determine our own purchasing power.

Consumers now have to be fulfilled instead of being empowered to expect. Making orders on demand. (Information  Highway vs My Way Highway)

E.g Customized Goods, Faster Production Lines for consumers

This makes up an economy that is constantly on-demand.

Industry - Retail
The uprising of information has made retailing more streamlined. Consumers now expect information on retail products online to be accurate to that of information in the physical stores itself. Retail product delivery has to be fast and efficient