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Yes He did!
He give the clear specifications of the Store roles and regulations and understandings towards the Job role of each staff member, by asking the Staff Member about what they Likes and Dislikes as well .

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Question2. No. Simon's 'pep talk' was not reflected in his subsequent dealings with employees. He was all talk, he began with asking about how is the store's running and meeting with employees and asking them to approach him when needed and ended up eventually not acting upon his words.

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Question1. Yes he did. The questions that he asked showed his clear understanding to the job's role mission statement in regard to teamwork and customer service; by asking the staff about what they liked and dislikes as well as their point of view of the work environment.

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Simons PEP TALK did not reflect when dealing the staff member. He only good from the beginning but showing of lack of commitment, lack of coordination and poor communication as well

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Simon problem in communication with his staff member is poor. Instead of telephoning, or visiting them again, he choose to send memos to the staff member, thats why all the staff turning his back and he is the topic of the group, his PEP TALK didnt work for them.

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Question2. No. Simon's 'pep talk' was not reflected in his subsequent dealings with employees. He was all talk, he began with asking about how is the store's running and meeting with employees and asking them to approach him when needed and ended up eventually not acting upon his words.

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Q3. Simon's communication with the staff is showing that  He is not being a productive manager. He lacks in communication, by not being a face manager he seems to be hiding behind the office walls and not dealing with the situation face to face with staff. This shows he is not taking responsibility for or standing up for his mission statement he delivered in the beginning.

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Q3. Simon's communication with the staff is showing that  He is not being a productive manager. He lacks in communication, by not being a face manager he seems to be hiding behind the office walls and not dealing with the situation face to face with staff. This shows he is not taking responsibility for or standing up for his mission statement he delivered in the beginning.

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Question1. Yes he did. The questions that he asked showed his clear understanding to the job's role mission statement in regard to teamwork and customer service; by asking the staff about what they liked and dislikes as well as their point of view of the work environment.

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Question 3 : Simon didnt follow his instructions to the team after giving orientation during the general assembly, instead he disappear and not showing himself to the staff but keep sending Memo's and instructions to the staff member to make sure the collections will be continue...it appears that he is only after with the money and sales, but  the quality of the services and the management wont change.

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Question 3 : Simon didnt follow his instructions to the team after giving orientation during the general assembly, instead he disappear and not showing himself to the staff but keep sending Memo's and instructions to the staff member to make sure the collections will be continue...it appears that he is only after with the money and sales, but  the quality of the services and the management wont change.

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Question3. First of all Simon is not attending the stores anymore and not showing responsibility of being a manager.Also he not aware of the needs of the staff and what issues they might be facing. His lack of communication of not visiting the stores and sending heaps of memos to the staff is not an advantage to show his understanding to the job's mission statement that he's been giving at the beginning.

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Question 1. Yes he d

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Q2. no Simon's pep talk was not reflected when dealing with employees. He was all talk in the beginning and did not act upon his words. was not practical when it came to dealing with employees in the 'real life work place'.

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Q2. no Simon's pep talk was not reflected when dealing with employees. He was all talk in the beginning and did not act upon his words. was not practical when it came to dealing with employees in the 'real life work place'.

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The questions that Simon asked in his interviews did reflect his original stated commitments to teamwork and customer service.

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Q2. No it appears that it was all a show.

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Q2. No it appears that it was all a show.

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The problems that I see with Simons communication  with the store employees are, that he is sending memo after memos to the stores telling staff, that they need to limit the fax machine, chase money that is still out standing, while he does not understand what is happing at a store level.

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q1. yes he did. He stated his clear intention of what his mission statement was in relation to teamwork and customer service and what he expected of the staff.

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q1. yes he did. He stated his clear intention of what his mission statement was in relation to teamwork and customer service and what he expected of the staff.

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Q.1-No he didn't. It reflect when he told the staff how to dealing with customer service. Because when he took on the role he was told his primary goal concentrating on customer service .

Q.2- Simon's 'peep talk' was not reflect in his subsequent dealing with employees. Because after interviews and completing the store visits, he based himself. That means he says one thing and means another.

Q.3-His problems are he talks big but mean something other. He only showing off with staff. It shows his personality .

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Q3. Simon is not being present within any of the stores, instead he is sending memos and telephoning. He appears to be "All talk" "money hungry

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Q3. Simon is not being present within any of the stores, instead he is sending memos and telephoning. He appears to be "All talk" "money hungry

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Lets use this PADLET to express your ideas on this case study. It will be a fun and a collaborative way of learning..!! After all we are talking about COLLABORATION...!!!
Will really appreciate your active participation on this..!!

Shweta M

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Simons 'pep talk' did not reflect his subsequent dealings with employees.

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Q1. Yes. it did reflect the commitment by asking what they liked and disliked about their jobs, re assured them that if they had anything to ask about the way the store is running they could always approach him. The objective was discussed initially.
Q2. No. His pep talk was mentioning a list of goals as a team to be achieved how ever as time progressed he failed to participate and follow thru with the objectives. For example: Concerted campaign to reduce costs, sending memos, INSTRUCTING staff rather than working as a TEAM.
Q3. It was always a one sided discussion, pressing on issues rather than discussing, reduced in store visits to address individual stores, limiting the use of office supply. Hence the 'he's all TALK'.