# data[].attributes.body
Put "Darwin Rocks" onto her laptop
14/06/2018 - installed onto her computer via systemadmin, will need to make shortcut for her to access it. Have checked - she is made privileged user on her laptop but does not have enough administrative rights to install under her own account?
20/06/2018 - have install it onto my laptop and we are swapping laptops until I can get the time to put the shortcut for her.

# data[].attributes.body
Do we need more Lexia accounts?

# data[].attributes.body
Get quote for ordering more robust headphones for Lexia

# data[].attributes.body
Can't download anything onto his drive; says errors for downloading Twinkl PPts.
20/06/2018 - Update: He has deleted many things and now it gives error: Failed - Disk Full
20/06/2018 - I have reset his profile, performed a health check.  He has since been able to download files and open them.

# data[].attributes.headline
Ktichen printer - Install driver for cake printer - Printer installed wirelessly.Fix nickis onenote - Call raised with microsoft  Allan	Make spicworks user	Created cloud helpdesk, added Allan as an administratorPLT emails	See if they work now!	Emailed Pylon after credentials apparently should all work :)JMachlinska	Just notified me that her Lenovo laptop does not have SIMs installed. It also switched itself off and hasn't been able to turn back on.	Battery ok, sims fixedLisa	No sims login	fixed

# data[].attributes.subject
Ktichen printer - Install driver for cake printer - Printer installed wirelessly.Fix nickis onenote - Call raised with microsoft  Allan	Make spicworks user	Created cloud helpdesk, added Allan as an administratorPLT emails	See if they work now!	Emailed Pylon after credentials apparently should all work :)JMachlinska	Just notified me that her Lenovo laptop does not have SIMs installed. It also switched itself off and hasn't been able to turn back on.	Battery ok, sims fixedLisa	No sims login	fixed

# data[].attributes.body
SafetyNet login requires resetting.

# data[].attributes.body
Newly rebuilt laptop needs SIMs.
Needs syncing for at home use.
Needs a new Dell charger (Ordered & Received).

# data[].attributes.body
Just notified me that her Lenovo laptop does not have SIMs installed. It also switched itself off and hasn't been able to turn back on.

# data[].attributes.body
OneNote - wants it running for various people: Nicky, Karen, Keith
11/06/2018 - Solved by MattPayne

# data[].attributes.body
Kitchen has got a new edible paper printer, needs setting up. I logged in as systemadmin but it won't allow me. I set the kitchen laptop to have dmiller as privileged user, but it won't let me either.
11/06/2018 - Printer installed wirelessly by MattPayne

# data[].attributes.body
Says IPad is low on storage.

21/05/2018 - She has deleted some photos, but I emptied her deleted folder. I tested it and it was able to take photos without 'low storage' error message. She will continue to try it and let me know if there are any other issues.

# data[].attributes.body
Photocopier won't print double-sided reports properly from the document feeder when sent from MSWord

# data[].attributes.body
Matt came in 10/05/2018 to rebuild laptop, but another error has been created - See photo.

21/05/2018 - Matt was in and has rebuilt it.
22/05/2018 - I have set it as personal computer, making SEdwards a privileged user.

# data[].attributes.body
New Printer in NH's office has been allocated an IP address.  Matt, can you check whether this has clashed with any of the other ones already assigned?
10.37.242.31
Hardware Address 8038969507D6

# data[].attributes.body
New cable + extension in NH's new office.

# data[].attributes.body
Cable extension in JW's office.

# data[].attributes.body
Check login because she cannot access any programmes when she uses DMaclean's PC in the pastoral room.

# data[].attributes.body
Desktop PC - SIM.net button cannot locate SIMS SQL database - requires me to locate the 'connect.ini' file from a selected location.
11/06/2018 - Error fixed by MattPayne

# data[].attributes.body
Cannot connect to WiFi in her room (1RB)
03/05/2018 - Someone had turned the power off to the POE.

# data[].attributes.body
Service status: 30 days offline

Keeping you up-to-date with any technical issues with your Discovery Education Espresso service is very important to us. Please be advised that our records indicate that your service has stopped updating.

To resolve this issue, please contact our dedicated school support team.

Please note that having access to the service does not guarantee that you have the latest up-to-date content. This can be verified by looking at the 'Last updated' and the 'Next Update' dates which can be found at the bottom of the service home page.
| Contact school support |
|  | or call us on 020 7870 4500, quoting 12078.
8.30 am to 5.30 pm, Monday to Friday

# data[].attributes.body
SEdwards has been given a Lenovo laptop (to complete her reports). However, it is not built for CC4.  It needs to be reconfigured to access network and SIMs.

# data[].attributes.body
Get two spare HP charger cables.

# data[].attributes.body
Laptop rebuild error - See attached photo.

# data[].attributes.headline
I have redeployed SIMS Spring 2018 so can you get people with non-functioning SIMS to turn their machines on to receive the update

# data[].attributes.subject
I have redeployed SIMS Spring 2018 so can you get people with non-functioning SIMS to turn their machines on to receive the update

# data[].attributes.body
23/04/2018

# data[].attributes.headline
Allan, is it possible to get a couple of spare power adapters for the HP Laptops - the ones in the cupboard that need looking require power and i dont really want to raid the trolleys.

# data[].attributes.subject
Allan, is it possible to get a couple of spare power adapters for the HP Laptops - the ones in the cupboard that need looking require power and i dont really want to raid the trolleys.

# data[].attributes.body
23/04/2018

Thanks
Matt

# data[].attributes.headline
MTilbury - Stevie SIMS access - the admin PC's are not part of the RM Management and as such, users will not get icons or permissions. I have created a new user for Stevie to use on Marias computer - schesney.

# data[].attributes.subject
MTilbury - Stevie SIMS access - the admin PC's are not part of the RM Management and as such, users will not get icons or permissions. I have created a new user for Stevie to use on Marias computer - schesney.

# data[].attributes.body
23/04/2018

# data[].attributes.body
SChesney can switch user on the welfare computer, but she does not have access to SIMs.  She needs access for GDPR purposes as well.

We also need to set this PC up so anyone can have access to SIMs.

UPDATE - 23/04/2018
Has her username / login been issued to her?

25/04/2018 - Yes, MTilbury has it and will give it to SChesney.

# data[].attributes.body
Decimo won't upload PicCollage photos to the Cloud.
19/04/2018 - None of the device settings are appearing.  Doesn't have function to scan with QR code. Cannot access WiFi settings to change Proxy (Does it need proxy settings update?).

Provided her with alternative spare so she can continue using PicCollage.

26/04/2018 - SS says the decimo wasn't charge - need to investigate if it is the induction fault, her unit at fault; and whether she will need a charging cable.
I managed to boot it up with power cable - it was out of charge.  Perhaps the induction charger casing has fault - swap it with another?

Looks like the induction cover on the unit isn't sending any charge. She now has a USB micro for charging it.

# data[].attributes.body
SafetyNet unfiltering doesn't work, or login doesn't exist?
19/04/2018 - LAN Settings needed ticking.

# data[].attributes.body
Rename printers to appropriate names.
1. Technicians Room (Upstairs Photocopier)
2. Staff Room
3. Pastoral Room
4. Headteacher's Room (??)

# data[].attributes.body
Order more Kingston secure memory sticks.
Delivered. Shared to Pastoral Team and the spares will be stored in ICT Store room.

# data[].attributes.body
Jan's Laptop now needs repairing - build error.
23/04/2018 - Matt Payne rebuilt it, but does not connect to the Internet.

1/05/2018 - Looks like Matt has resolved this as she is now using it to write her reports.

# data[].attributes.body
Laptop 13 does not have a full set of programmes - does it need re-building?

# data[].attributes.body
Easter Concert Songs on CD

# data[].attributes.body
Projector won't connect, can't project.
23/03/2018 - fixed power source

# data[].attributes.body
Notified me that the time it takes to process the printing from her room, to the time it prints out of the printer, has been extremely long.  Can the speed be increased? Is there something wrong or slow with the network?

# data[].attributes.body
SIMs incompatible database on her laptop.

# data[].attributes.body
See email sent to 'helpdesk' re: Sharp printers losing connection to server (.NET possibly requiring update?).
Sharp can no longer monitor our printer cartridge levels and automatically order supplies, until this issue is rectified.

Update: 04/04/2018
OneStop business cannot run due to Microsoft .NET Framework out of date.  Needs to update to 4.5.2 (website is now to version 4.7.1) in order for it to work automatically.  For now, we will need to order it manually.  See telephone number on front of machine.

Update: 26/04/2018
.NET Framework has been updated to 4.7.1.
NHarrison says she will phone them to check that OneStop is now connecting.

# data[].attributes.body
Digital Camera
19/03/2018 - AGFA 10MP digital camera (pink) supplied, with 4x AA batteries, battery charger, data lead.

# data[].attributes.body
Projector and screen fault
15/03/2018 - fixed power connection.

# data[].attributes.body
Email has been compromised.

Get passwords reset.

# data[].attributes.body
SIMs incompatible database - needs to be updated.
03/05/2018 - I have manually set Solus agent to update both 'Client' and 'Workstation', but it still gives 'SIMS Connection failed for Login, reason: 0'

# data[].attributes.body
Word doesn't open documents properly.
08/03/2018 - will try resetting user profile to see if that resolves issue.
08/03/2018 - She says it's still not working so It'll require a MSWord repair.
03/05/2018 - I have just signed onto the computer as me, and I have been able to use MSWord okay. She is not here today so I will check in when she is here.

# data[].attributes.body
Networking issues whilst moving upstairs.

# data[].attributes.body
Can't connect to the Internet.

12/03/2018 - Manually connected him to network. Recommendation to shutdown computer more regularly to allow it opportunities to install and update.

# data[].attributes.body
Projector won't turn on
09/03/2018 - Filter needed cleaning and projector resetting.

# data[].attributes.body
Projector won't turn on
09/03/2018 - Filter needed cleaning and projector resetting.

# data[].attributes.body
Email padlet to SS.
08/03/2018 emailed.

# data[].attributes.body
More laptops not working:
6B3 - fixed
6B10 - fixed
6B13 - fixed
6B11 - fixed
6B12 - fixed

# data[].attributes.body
SafetyNet disabled for certain times?

Sorry, this service has been disabled for your establishment.

Please note that this service is automatically disabled at a date set by your network administrator.

RM automatically gets disabled on a timed session.  It was set to 1/03/2018.
I have now extended it to 31/08/2019

# data[].attributes.body
New Printer needs setting up in Pastoral Room

# data[].attributes.body
My IPAD has SIMS which includes the lunch register option.

Other people's don't for some reason. Does it need a SIMS update?

# data[].attributes.body
Projector won't turn on
05/03/2018 - Filter needed cleaning and projector resetting.

# data[].attributes.body
Projector won't turn on
05/03/2018 - Filter needed cleaning and projector resetting.

# data[].attributes.body
https://ttrockstars.com/login

Put as easy access link on school laptops.

Put icon on LearnPads - Done

Test website on LearnPds

# data[].attributes.body
https://www.prodigygame.com/Play/

Put as easy access link on school laptops.

Put icon on LearnPads. - Done

Test website on LearnPads.

# data[].attributes.body
Install Teach Monster this week because it is free.
27/02/2018 - Put an icon on LearnPads, but have not tried it yet.

02/03/2018 - Due to consecutive snow days, could not install it free onto the teacher's Ipads.

# data[].attributes.body
Reset password for unfiletering - MMoseley's one.
26/02/2018 - Completed.

# data[].attributes.body
Log on to Staff Proxy for her to view a demo.
26/02/2018 - Completed.

# data[].attributes.body
Not charging again. Tested the sockets and they are working.  But the circuit board is not turning on.
1. Test the charger on another plug.
2. Contact company and request replacement circuit board.

03/07/2018
Spoke to Suzanne from LapCabby - they are sending out two more of those circuit boards today (4th one in case the other one goes too).

# data[].attributes.body
Using unfiltering; and resetting password

# data[].attributes.body
Her computer 'Family Room': SIMS - Incompatible Database.
23/02/2018 - Tried to update but wouldn't let me, due to some DNS error.

# data[].attributes.body
Sound outputs on laptop, but would not output to amp speakers.

21/02/2018 - updated the sound driver to see if that will resolve it.  Awaiting confirmation from MHunt after laptop restarts.
05/02/2018 - confirmed sound works now.

# data[].attributes.body
Ethernet plug stuck.
20/02/2018 - resolved.

# data[].attributes.body
Smart board doesn't seem to respond to laptops - is it a connection issue?
22/02/2018 - New USB2 lead given and has worked. It is a bit short, but they will rearrange tables to accommodate.

# data[].attributes.body
Create a new account for her as a 'workaround' to her logging on issues.
19/02/2018 - Created sasfriske and details passed. She will give this a try.
19/02/2018 - MPayne has advised setting up an additional wifi point nearer the class and hopefully will resolve this issue.
20/02/2018 - Spoke to SFriske - her connection has improved vastly since new installation.

# data[].attributes.body
Issues logging onto Twinkl - 'core' and not 'planit'??
19/02/2018 - suggested emailing techs from Alton Park as they were responsible for setting up Twinkl accounts.
21/02/2018 - Twinkl accounts have expired and has now been renewed.

# data[].attributes.body
Smart board not connecting
19/02/2018 - connected up and all working

# data[].attributes.body
if there is a dead spot, then we will need to look at a new wireless point to fill that in.

Pastoral care room - setup 2 PC's - there isnt the infrastructure currently to use any more, (one network socket and not enought power) I have borrowed a small switch from the cupboard to allow those PC's to work, a new switch needs to be bought and cables stretched along to the other desk to allow for printers, PC's and phones
Ive passed on details to Nicki for a switch and printer.

# data[].attributes.body
New PCs have been set up in the shed out by the reception area.
1. Set up PC stations for pastoral team to use.
2. Set up any sort of printers, etc.
3. Any freed up Dell laptops to be set up for redistribution (Sarah Stephens will need one).

# data[].attributes.body
MS Word to install on her laptop (Or is it her new desktop PC???)

# data[].attributes.body
Child used a computer logged in by adult; games website accessed; inappropriate content seen (video of person in hoodie, blacked out face, video clicked and 'indecent images of children' message flashed up.
08/02/2018 - Websites blocked.
08/02/2018 - Also, https://run2online/ - blocked.

# data[].attributes.body
Get her onto ClassConnect.  Check if all of her LearnPads are online.  2 are missing from room and we want to know if it's on school property.
8/02/2018 - Invite sent.
Missing ones are 6S1 and 6S8.  Check to see if they have been sent off for repair, and/or to be reassembled for class.

# data[].attributes.body
Can't get video to play because of Adobe issues on Chrome - showed her how to use IE instead.

# data[].attributes.body
Laptop's not linking to networks again?
02/02/2018 - Looks like proximity to Wifi error, as she was able to access when in my room.

# data[].attributes.body
New charger for Dell Latitude 3440 as he has lost his one on the train last week.
22/02/2018 - Purchased and replaced.

# data[].attributes.body
Is the reception wifi down?
Both reception teacher's wifi seems to have dropped out and couldn't connect today.  Check to see if it has been disconnected.
7/02/2018 - Checked and the lights are still on. Next test: Take my laptop to reception area and try to log on to isolate problem.
08/02/2018 - My laptop has no issues logging on down there. Next test: log in to her laptop as me and see if I can connect.
08/02/2018 - Logged in as me and I can get online. Looks like it might be her login profile that's causing a fault?? Next test: reset her login and see if that helps.  Could also recreate a new login as work-around to this issue.

Matt Payne - Can you check the system to see if any WiFi senders are down?

19/02/2018 - Senders are all working, but the area she is using is blocked off by a lot of walls and connection is limited. New WiFi hotspot to be set up to resolve this issue.

# data[].attributes.body
Couldn't access YouTube.
01/02/2018 - Showed how to unfilter.

# data[].attributes.body
Couldn't access Internet, or documents
01/02/2018 - Restarted and profile reset.

# data[].attributes.body
Laptop - Internet issues.
01/02/2018 - Tried restarting with profile reset.

# data[].attributes.body
Photocopiers and scanners need to be redirected to STAFF folder.
Completed and tested 04/04/2018
*must use Chrome to access web interface for Sharp machine IP addresses*

# data[].attributes.body
Flash required installation on laptop for use of Lexia
01/02/2018 - Completed
(Why is this coming up now?)

# data[].attributes.body
White list Geography sites for research and upload links onto LearnPads

01/02/2018
Completed.

# data[].attributes.body
17 repaired LearnPads returned and require assembling and redistribute.

# data[].attributes.body
Busy Things isn't working for Year1
30/01/2018 Investigated - we only renewed it for EYFS and not for KS1.

# data[].attributes.body
Accessing filtered websites 30/01/2018 - showed her during lunch time.

# data[].attributes.body
Using Espresso
30/01/2018 - showed her during lunch time.

# data[].attributes.body
SIMs & Dojo onto IPAD
30/01/2018 Installed

SIMs needs authentication code - 30/01/2018 Authenticated.

# data[].attributes.body
More Kingston Secure Memory Sticks
22/02/2018 Bought new ones and distributed.

# data[].attributes.body
Computer build error upon startup: Build process aborting due to the following error: File exception failed to find C:\ProgramFiles(x86)\RM\Connect\Build\BuildClient\Data\BuildConstants.xml

# data[].attributes.body
Some laptops need SIMs updated as staff cannot use them to do register.

Completed #s: 32,

# data[].attributes.body
25/01/2018 Word file won't download or open.
25/01/2018 Downloaded, converted and resent back.

# data[].attributes.body
25/01/2018
Needs ICT login.
25/01/2018 Created: jmeaney

# data[].attributes.headline
CE - SS not able to show a video from Literacy Shed 23/01/2018

# data[].attributes.subject
CE - SS not able to show a video from Literacy Shed 23/01/2018

# data[].attributes.body
Found video on YouTube as workaround to issue.

# data[].attributes.body
Literacy Shed videos are not playing, despite being white-listed on SafetyNet.

# data[].attributes.body
Primary Maths Fractions - "Group Policy Error".
25/01/2018 - account looks normal; tried resetting and health check. Notified SS,

# data[].attributes.body
Laptop volume is not outputting properly - may need drivers update?

# data[].attributes.body
Y6 Laptops - which ones are malfunctioning? and can you please add some detail as to what isnt working? not charging? not allowing anyone to log on? missing shortcuts or programs? etc...
[Speak to Yr6 Staff as they haven't clarified to me either. Just told me in passing]

JMills - jmills-pc needs adding to SOLUS - jmills and laptop not onsite

3EM - IWB - USB Cable damaged - need new 3m USB AtoB
[We have some in ICT Store room, bottom right shelf, Labelled "USB Leads"]

NLake - Percy parker install had failed, I have reassigned the package to install.

Flash is being phased out in chrome - new HTML5 version of Scratch will be available mid 2018. If chrome fails to play flash titles then try internet explorer.

Installed and deployed Flash 28 to all workstations

# data[].attributes.body
Google Chrome will soon block flash completely!

# data[].attributes.body
Can't find IPad charger - Found and replaced for her.