# data[].attributes.body
It would be great if Admin provided the staff with the reassurance that they would be there to support us and that we do NOT deserve abusive type behaviour from parents

# data[].attributes.body
Know when to stop a conversation and feel comfortable asking for assistance in dealing with difficult parents.

# data[].attributes.body
We need to know that we have admin support so that we can then stop an confrontation with "This conversation is no longer productive and it is best that we speak at a different time". Then speak to admin and tell them that you need their support.

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be prepared to hang up/walk away when your standards of respect have been broken.

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be prepared to hang up/walk away when your standards of respect have been broken.

# data[].attributes.headline
I think email is better than phone in some cases, particularly with aggressive parents....it is a written document

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I think email is better than phone in some cases, particularly with aggressive parents....it is a written document

# data[].attributes.headline
Letters home to families describing how abuse impacts the school and how there are appropriate ways of complaining about issues.

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Letters home to families describing how abuse impacts the school and how there are appropriate ways of complaining about issues.

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Parents should receive information about the number of abuse complaints during the year. Not specifics, just data. This has been shown to decrease this abuse.

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Parents should receive information about the number of abuse complaints during the year. Not specifics, just data. This has been shown to decrease this abuse.

# data[].attributes.headline
The idea that teachers come up with strategies to mitigate aggressive parents implies that it is the TEACHERS FAULT. this is the wrong message an organization like YRDSB wants to inculcate in their employees.

# data[].attributes.subject
The idea that teachers come up with strategies to mitigate aggressive parents implies that it is the TEACHERS FAULT. this is the wrong message an organization like YRDSB wants to inculcate in their employees.

# data[].attributes.body
Start up email and/or signage from admin stating that this is a professional work place for the teachers and admin supports their staff and will not tolerate harassment so the message out there and expectations of behaviour are clear.

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If parents have complained multiple times against different teachers then admin should intervene with a follow up stating how teachers are to be talked to in a constructive manner and any abusive language is not to be tolerated. 

# data[].attributes.subject
If parents have complained multiple times against different teachers then admin should intervene with a follow up stating how teachers are to be talked to in a constructive manner and any abusive language is not to be tolerated. 

# data[].attributes.headline
During meetings with admin/parents and teachers - admin should outline RIGHT AWAY the norms of the meeting.  Make sure these norms are adhered to.

# data[].attributes.subject
During meetings with admin/parents and teachers - admin should outline RIGHT AWAY the norms of the meeting.  Make sure these norms are adhered to.

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Newsletter home to parents to outline appropriate conduct and communication with teachers.

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Newsletter home to parents to outline appropriate conduct and communication with teachers.

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There needs to be a teacher's bill of rights to prevent against verbal abuse...

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There needs to be a teacher's bill of rights to prevent against verbal abuse...

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Make notes during a phone conversation, keep track of dates and times

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Make notes during a phone conversation, keep track of dates and times

# data[].attributes.body
Don't check or respond to parent emails during the evening.

# data[].attributes.body
to let the parent/guardian know that it is not acceptable to speak to you that way and to let them know that you will speak with them at a later date and hang up the phone.

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Never hesitate to involve the admin in any discussion where you feel may become abusive (past experience or on advice from other teachers)

# data[].attributes.headline
If possible and appropriate, get the student involved, or get the student's perspective, because often what the parent is presenting is not the truth or a version of the truth  

# data[].attributes.subject
If possible and appropriate, get the student involved, or get the student's perspective, because often what the parent is presenting is not the truth or a version of the truth  

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Educate  the parents about the appropriate behaviour and learn what is acceptable.  Can this be discussed at parent/school council meeting?

# data[].attributes.subject
Educate  the parents about the appropriate behaviour and learn what is acceptable.  Can this be discussed at parent/school council meeting?

# data[].attributes.body
Make sure that you have something positive to say about the student - although difficult, be empathetic

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educate parents about expectations and typical student behaviour

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educate parents about expectations and typical student behaviour

# data[].attributes.body
Recognize that you don't need to "fix" the situation in the moment. It is reasonable to delay or postpone the conversation.
It's ok not to take the phone conversation or to cut it off early so that you don't get caught off guard.

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Invite parent/guardian to an in-person meeting with Dept Head or Administrator (make sure to bring Dept Head/Admin up to speed first)

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Invite parent/guardian to an in-person meeting with Dept Head or Administrator (make sure to bring Dept Head/Admin up to speed first)

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Talk with admin or department head before the conversation.

# data[].attributes.subject
Talk with admin or department head before the conversation.

# data[].attributes.body
Find positive talking points about the student

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Take a moment (or day) to sit back and reflect so that you can come back to the situation with a clear mind. 

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Take a moment (or day) to sit back and reflect so that you can come back to the situation with a clear mind. 

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Ask a colleague to read over your comments to ensure it is only based on facts

# data[].attributes.body
Talk to someone.  Share the offending email with your department head and get him/her to help you craft a response.
Ask for admin support if you don't feel safe.

# data[].attributes.body
Articulate that parents are not to come into the classroom...there are no re-do assignments...parents and/or student cannot negotiate marks or ask for marks to be bumped...the time for mark adjustments are during the four months of the course...and it is the student's responsibility to monitor that. Parents need to be reminded that conversations need to be respectful and courteous to maintain a safe and respectful workplace. Maybe these ideas around a safe and respectful community could be sent as part of a school newsletter. Maybe add some of these ideas to the "Parent Responsibilities" section of the school start-up package...perhaps bring these ideas up at a Parent Council meeting

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ask the parent to clarify or repeat if they are getting abusive or refer to the administration.  End an abusive call.

# data[].attributes.subject
ask the parent to clarify or repeat if they are getting abusive or refer to the administration.  End an abusive call.

# data[].attributes.body
Don't make assumptions - have someone help you take different perspectives

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Have a conversation with them as opposed to an email

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Maintain healthy boundaries with parents just as you do with students during communication and meetings.

# data[].attributes.body
A "line" or key phrase that you can use to exit the situation (phone or email) and refer the situation to another person who can support you.
e.g: "I feel like this conversation is moving away from the constructive conversation I would like to see... please contact..."

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get another teacher to edit reply or feedback before sending.

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get another teacher to edit reply or feedback before sending.

# data[].attributes.body
Keep meticulous records regarding students so that you have something to show (with dates) -- go in with data to show pattern

# data[].attributes.body
Allow time before responding.

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Communicate from the beginning. Introduction email.  Inform parents of missed or late assignments asap.

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Wait 24 hours before responding

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Listen to the parent and seek to understand the child's needs

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Listen to the parent and seek to understand the child's needs

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Paraphrase
Let them vent

First instinct for email is to defend ourselves and respond - better to wait.

Call when you receive an email rather than respond via email

Use positive language
Jot down points before the conversation takes place

Making parents aware of their role.

Use language that doesn't put a parent on the defensive reaction.

Setting limits.

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Stop email and call instead if you see it escalating

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Better preparation workshops for new teachers

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Better preparation workshops for new teachers

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New teachers may not know when to escalate the situation to admin

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During a phone call, you may say, "this is not progressing productively. I will arrange a conversation with the principal."