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☺ Spanish Calls - press more - press conference - dial 877 # - introduce self and give all numbers as listed on spanish instructions - then press conference again

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☺ POI - if address is changed DELETE POI do NOT edit

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☺ OOC rides - NO subscriptions besides people that are grandfathered in

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☺ prepaid request – anyone can prepay now! – in subject line email to Melissa put "prepay" - letters go out 3rd week of the month
☺ with complaints of discrimination - send to earl and jim, cc deb and wayne
☺ with complaints of property damage - send to earl and tom, cc deb and wayne

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☺ if someone is riding the Rover to pickup lost and found or to register - put in pickup note for driver to call dispatch upon arrival @ house

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☺ when drs are running behind - modify current order to a will call

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☺ registrations - mailing address if it's a PO box needs to go in client details as the address - in the POI put the physical home address

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☺  walking distance  ☺
☺ MATP 1/4 mile  -  PWD 3/4mile
☺ SEPTA ADA don't pay attention to it unless they are PWD - then it is Gen Pub NO MATTER WHAT - SEPTA # 215-580-7145

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☺ sr ctr group run slips only for 10:30am and 2pm
☺ to/from coatesville/west chester to phoenixville 9-3 fill out group run form

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☺ nursing homes can now be subscriptions
☺ ask if they are visiting a relative - if not it is rec/bus
not before 10:30am

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☺ NO school subscriptions - earliest drop off is 10:30am

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☺ ODP funding - NOT allowed orders in self service portal
☺ ODP and Handicrafters - if changing address, reserving new ride, or adding days to existing sub - transfer to Melissa - if she is out send to Debbie or Jim
☺ unclick allowed in self service portal for fundings like ODP, Keystone, Cerebral Palsy

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☺ ADC - any morning request put down and say we are putting the request in and get phone # and we will call back to let them know the times we are able to give them
☺ return is ALWAYS 4pm

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☺ uncheck IVR from OOC rides
☺ OOC rides - can no longer let a spouse ride under rec/business

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☺ we CAN register people over the phone now - only people who are struggling a lot - do not say we are registering them over the phone - ask information and have them send POA to newriders@krapfbus.com

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☺if someone calls to cancel and bus has already arrived - cancel at door then send i-m to dispatch

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☺ surrey - no accessible bus and unclick IVR
☺ email to Marquesha, Martyn and Randy

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☺ stepping stones, cornerstone, fellowship, human services from 9-3 - check in approved clubhouses

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☺ 1011 w baltimore pike west grove for dialysis - take phone # and subscription tell them to call back for their times

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☺ registrations - click administration - profile status click all - client name put last name - change status to enabled

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☺ cancels - 2 hours or less = late notice
☺ up to 8am = limited notice
☺ over 2 hours = early notice

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☺ voting - 10:30-1:30 for rides
☺ CAN'T deny rides - any red rides they call the day before after 3pm for times

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☺ seniors with WHEELCHAIRS only can have PCA ok - all others can have temp PCA ok for 30 days and send them PCA app

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☺ medical MJ rides - NO MATP - PWD is ok

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☺ closed days: medical/pharmacy appointments ONLY
☺ grocery trips are ok for closed days if the WHOLE week is closed and they have no other grocery trips scheduled
☺ subscription requests to start on closed dates: check with linda l/ruth to see if there is a run - if not, start it on the next open day

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☺ all medical rides can have will calls if a pickup is scheduled - no later than 4pm
☺ when scheduling will call always pick 120

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☺ when the schools in the area are on a 2 hour delay or closed for inclement weather, all the sr ctr rides are cancelled for the day

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☺ medical MJ rides - NO MATP - PWD is ok - lottery ok - IN COUNTY ONLY

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☺ we can send out PWD app ourselves

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☺ send surrey email after rides are entered