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We should begin every new interaction with a customer by asking big open ended questions. This will help us discover more about the customers needs. Read through my posts to learn more before posting your examples.

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Examples of TED Questions are:

"Tell me what you love about this product?"

"Explain what style you are looking for?"

"Describe your families interests to me, what do they love most?"

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Watch this video to learn more about Open and Closed questions.

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The "Statement, Questioning Technique" is a questioning technique used to narrow down the information that a customer gives you. It can be used to check and see if you are on the right track before you pitch a sale.

Example #1: "You said you liked listening to country music, do you know we have a 2 for 1 sale on Garth Brooks?"

Example #2: "That's my favourite perfume too! Have you seen our fantastic gift sets for Christmas?"

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The more effective questions that are asked will help you get to the core of the customers reasons for coming into your store.