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Hungry Jack is an Australian owened restaurant with franchises in major population centres all over Australia.
It offers a variety of affordable meals like flame grilled Aussie beef, 100% Chicken Breast, a range of fresh choices, a variety of whoppers, vegan and coffee.

H.J also has an app that has made ordering simpler and also gives customers a chance to win offers.

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In 1971, Jack Cowin, who is the biggest shareholer founded Hungry Jacks in Innaloo, Perth.
H.J. is 45 years old in Australia with over 420 restaurants and more than 19,000 employees serving 1.7M customers in each major centre within the country.
H.J has been making fresh burgers for customers since its inception constantly improving and having a variety through custom made orders just the way they like it.

During its inception, H.J was originally meant to be called Burger King but there was already a restaurant in Adelaide with the same name. Cowin prevailled after much legal wrangling and chose to maintain the name Hungry Jack as an Australian brand.

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Hungry Jack's Franchisees, Head Office staff, Managers and Crew are committed in raising funds for supporting critically ill children and their families bringing joy, strength and hope. Partnering with Make-A-Wish, they have been able to boost their ability to face the challenges brought by their conditions revitalising their sense of purpose (MAKE-A-WISH, 2020).
Wish families see genuine improvement in their youngster's enthusiastic and physical well-being. As one mum said, “It was the turning point during his treatment. Suddenly he had something to look forward to.”

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Hungry Jack's Proudly Supports Make-A-Wish Australia

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• listen
• show empathy
• Use low tone
• Assume all your customers are watching
• Know when to give in
• Never get angry or upset
• Dont take it personally
• Remember you are interracting with a human

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H.J. gives its employees an opportunity to give back through various means, flexible working environment as well as rewarding them withstaff perks such as food discounts, service recognition and access to employee assistance.
An online platform is provided on the Hungry Jacks website where job vacancies are posted and job seeker can apply directly.
It offers development opportunities such as free traineeships, professional development where they provide recognized training certificates and qualifications. It also offers scholarships for the part-time and full-time employees.

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• Safety and Training
• Attracting and retaining employees
• Keeping employees productive, satisfied and motivated
• Administering and evaluating
• providing strategies for linking all HR activities

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Discrimination and lack of adequate training when dealing with a customer.

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We've made unicorns fly, sent kids to the moon and, together with our #WishForce, we're on a mission to grant a wish for every eligible child.

Wishes have a remarkable, uplifting and positive impact that extends far beyond the wish itself.

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Make-A-Wish Australia | Creating Life-Changing Wishes

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Make-A-Wish is a kid's charity that grants life-changing wishes for sick kids. Support the only Australian children's charity focused exclusively on wishes. Donate to charity.

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Burger King Manager Defends Staff From Customers’ Racist Comments | NowThis. (2019). Retrieved 12 September 2019, from https://www.youtube.com/watch?v=Cr_-xnWnEbk
Claims, I. (2020). 'A whopper of a rip off' - Hungry Jack's slammed for internships. Retrieved 11 April 2020, from https://wagetheft.net.au/a-whopper-of-a-rip-off-hungry-jacks-slammed-for-internships/
Hungryjacks.com.au. 2020. MAKE-A-WISH. [online] Available at: <https://www.hungryjacks.com.au/community/make-a-wish> [Accessed 7 April 2020].Title

Hayes, D. (2008). Human Resources Management in the Hospitality Industry. (1st ed.).

Jaaskelainen, L. (n.d.). Topic: Burger King. Retrieved from https://www.statista.com/topics/1460/burger-king/
Nankervis, A., Baird, M., Coffey, J. & Shield, J. 2017, Human Resource Management - Strategy & Practice, 8th edn, Cengage Learning Australia, VIC

Nicoll, A. (2019). Burger King Issues Apology After Massive World Cup Promotional Fail. Retrieved 12 September 2019, from https://www.thestreet.com/investing/stocks/burger-king-issues-apology-14629690

10 Ways to Handle Difficult Customers. (2019). Retrieved 12 September 2019, from https://www.foxbusiness.com/features/10-ways-to-handle-difficult-customers