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language barrier (from different country and ascents)

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Language Barrier
Athlete has no time to come for training due to school

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Get co-worker and parent to translate
Give advice to swim at home in their free time instead

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Incompetent coach because he cannot speak the same language or understand accent.

Want to earn more money

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The best strategy is to talk to them to understand his concerns. Interfering noise caused by assumptions and negative mindsets can often be removed when the athlete have the right understanding.

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The only strategy is to talk to them to open their mind and give them assurance. If they need to be assured of the skill, demonstrate to them. People love assurance. Just talk to them to give them a peace of mind.

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Stakeholders and instructors' objective and interest are different most of the them. They only listen selectively. The best is to put everything in writing. Instructor should put their benefits first but not to compromise the coach ethics.

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There is no strategy if the stakeholders only choose what they want to listen. Like I said just now, put everything in writing. Let them take their own sweet time to read. Perhaps, can try some win win strategy.

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Noisy background sounds, athletic protesting at the side, parent's commitment of the sport.

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Speak to parents in the office, ask the athletic to wait outside.

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Time commitments, busy scheduling, parents lack of interest in the sport.

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Expectation of the child by their parents.

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Show the specific skills video analysis to the parents, and point out the areas needed to improve in order to proceed to the next skill. Also to assure the parent the child is improving well.

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The parents compare their child's skill progress to other children and thinks that the child should not be lagging behind.

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Share with the parents the importance of the set of prerequisite skills needed to pass so the child does not struggle when it comes to the higher level skills.

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Lack of time commitment when it comes to training demands

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Be considerate, listen to the parent's concern. Then seek their understanding and agreement for increasing training session to prepare for the upcoming competition. Share the passion the child has for the sports. This gets the parents to put themselves in the shoe of the athlete and understand what the child wants.

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Choice of words used by the coach may cause misinterpretations by the parents.

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The coach will need to ask the parents if they have understood what he has said, and what they interpreted from it.

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Stakeholders may not be paying full attention, or may have already have a certain view on the topic.

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Remove stakeholders from distractions. Ensure that both coach and stakeholders are on the same page before commencing

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Mismatch in expectations between coach and parents

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Open communication face to face

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Depends on medium of message transmission, e.g. text messages are unable to convey the tone and exact expectations of the coach

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Parents set their expectation higher then what the athlete can perform at his/her current fitness level might be an barrier too.

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Inappropriate means on communication.

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Briefing. Voice call.

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Unclear message structure.

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Minimise lingo.

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When the parent is in training and watching the child very fervently, Choice of words from coach.

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Ensure that the parent does not interfere in their children's training sessions, coaches to simplify words for the athlete based on their age.

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Athlete might not be paying full attention, information given was too advanced.

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Ensure that athlete is giving full attention, Coach to use check act and reinforce.

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When jargons and shortform of technical terms used commonly by coaches are not broken down into layman terms.

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Not all coaches are natural when it comes to communicating with individuals outside of the usual training grounds, it is important to provide support, in some cases to the extent of having SOPs set up for communications, so coaches have a standardised language/ method and protocol to utilise when speaking to third parties.

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When stakeholders do not ask questions even when met with poor communications and misunderstandings.

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Maximise face-to-face opportunities between stakeholders and coaches. The conventional form of communication is still the best in terms of exchanging emotional messages that are. Often crucial in understanding messages.

Technologically enabled forms. Of communication can often leave both parties with missing/ incomplete information. Studios and academies to encourage open Communications from the beginning.

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Everyone's interpretation and expectations are different. Words passed across thru messages do not carry the right "tone" to the message.

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Have on and off meetings to update all parties on progression. Having mutual respect is important.

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Instruction must be clear and simple to digest

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Have a listening heart. Be willing to corporate

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When there is a breakdown in the communication, like language. Or terminology used are not broken down into simpler terms.

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Will be good to get someone from the team to help translate. Coach will need to plan before using simpler terms to allow easy understanding.

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Lack of clarification or understanding

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Taking time to reiterate what was said, allow some time for FAQs. Patience Is A Virtue

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When there is a difference in expectations between the coach and the stakeholders, that will affect the communication process. This is normally compounded by a lack of clarity in the message sent.

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Know the stakeholders' expectations and pet peeves. Find out the common grounds, i.e. the common expectations between the coach and the stakeholders. Tailor your message to address the common expectations bearing in mind the stakeholders' pet peeves. Arrange for a meeting with the stakeholders to convey your message. During the meeting, adopt active listening technique and be clear in your message and strive for a win-win outcome.

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When there is a difference in expectations between the coach and the stakeholders, that will affect the communication process. The recipients would normally come with some assumptions and if there is a "confirmation bias" approach that would further hinder the communication process.

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Be objective and be mindful of the "confirmation bias" tendency when decoding the message received. Seek clarifications and if message is communicated via email, there is a propensity of misinterpreting the sender's message if it is not crafted clearly. As such, good to request for a face to face meeting, and if time does not permit, speak to the coach over the phone to clarify some of your doubts from the email. Bear in mind there is a symbiotic relationship between the stakeholders and the coach and vice versa. How effective is the desired outcome for the athletes is dependent on the positive relationship that is built up.

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Expectations mismatch, different cultural understanding between parents of trainee and coach, language barriers

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Coach to establish and align expectations on his philosophy with trainee's stakeholder. Communicate frequently. Address all uncertainties and keep channels of communication open.

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Negative coaching methods are formulated in the mind of stakeholders as a result of the communication barriers. Loss of reputation as a result. Techniques and coaching methods can be question by stakeholders. Stakeholders "locked" mindset.

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Coach to be frank and open from the start. Assume a listening ear at all times. Coach to do their preparation when meeting/reviewing trainee's milestone with stakeholders.

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When interpretation of understanding on the message received is different. Different culture , level of language and words used can also come in the way.

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To explain and address any problems and also make sure communication is clear so that all parties are on the same page.

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Problems arise when goals are different and perspectives vary and when coaches or instructors have their own interest.

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To have open communication and make sure everything received is clear. To give simple, clear examples to deliver the right message across.

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Communication barrier includes cultural understanding, language used, contextual differences, emotions, and many more.

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Establish common ground for understanding, use mutual language where both communicator and listener, provide reassurances.

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Differences in priority and expectations. Prior understanding of a specific context.

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Try and understand the perspective of the communicator. Practise empathetic listening and listen with an open mind.

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Communication barriers caused when expectations mismatch stakeholders understanding and agreement. Effective communication will take place when the encoding of information takes into account the decoding process by the receiver.

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Share program planning and communicate objective to stakeholders, provide information and achievable goal to stakeholders where coaches and stakeholders can agreed upon.

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Stakeholders may have different expectations with instructors on the training process ad coaching method.

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Draw out a training plan on paper for discussion so that both parties can agreed upon.

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Keep parents updated with the activities and plans. This allows the parent to be kept in the loop of what are the upcoming plans and how far their kids have improved.

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False expectations being set by parents/stakeholders. When the coaches fail to explain their expectations to the parents.

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Stakeholders might object against the comments from the coaches, as they probably might want to hear what they wish to hear. This is due to the expectations the stakeholders have set from the start.

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The coaches can always have meetings with the stakeholders to always review what the goals are.

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information being to technical that the parents may not understand

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Use less technical terms so that the parents would understand

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Stakeholders may have different plans in mind, that is not in line with what the coach is doing

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Have the planning session together with the stakeholders

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Communication barriers caused when coaches send messages to parents may happen, for example the parents’ being unaware of the technical elements for a sport such as rock climbing may demand why their child is doing “Such a dangerous activity”

Whilst the coach being loose with his choice of vocabulary, mixing up the concepts of Risk and Severity for  the risk management framework, as well as missing out on mentioning the measures in place to address and mitigate risk. Causes concern for the parents. This is due to the coach’s inability to use the right choice of words to assure the parents, inability to communicate information accurately and missing out entirely on key information.

The result is that the parents’ are no more assured of their child’s safety than before asking for the coach’s assurance for safety regulations for the sport.

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Message delivery to the parents/other stakeholders should be:

1) Confidence in the Coach.
- The coach must in-still the Stakeholders with confidence by having the right qualifications, certifications and stay relevant to his or her craft via regular revision and practice of the craft.
- Coach is able to justify what he does for trainings professionally and  to dress and conduct lessons in an appropriate manner.
- Be available and contactable by the relevant stakeholders should the need arise.

2) Suitability of the athletes.
- The athletes who make up the team must be willing and able to take on the responsibilities and the demands of the sport.
- Athletes with medical conditions are advised to sit out or to not participate in the CCA entirely for safety.
- Athletes who undertake the task of joining the competitive team must take ownership of their own performance and to achieve goals for the team together with the team.
- There is no chance given for injury to occur and the well-being of the students is well-managed.

3) Stakeholders Receive Clear, Relevant and Timely information to their enquiries.
- Clear: avoiding the use of jargon and technical information should be followed up with a relatable analogy where necessary.
- Never lie, cover up information or withhold material information to brush over inconvenient truths so that there is a clear establishment of trust.
- Being misleading about material facts is detrimental to the confidence stakeholders have in coaches.
- Actions undertaken by the coach is within rational context and able to have its be means be justified.

- Relevant: the answer provided must be directly relevant to the stakeholders’ concerns in the matters and address their concerns in a reasonable manner, or be directed to the right outlet to fulfil their demands.

- Timely: be reasonably contactable via official channels and other accepted means of communication for enquiry, and to resolve stakeholders‘ concerns in a reasonable timeframe to satisfy their concerns.

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Stakeholders’ may not understand or is not in a conducive environment to receive coaches’ messages.

i.e. coach is talking to the parents whilst trying to organise training out in an open field with a high athlete to coach ratio. Also the distracted coach gives vague answers to the parents who are bothered by the hot environment and they in turn are not able to grasp the essence behind the messages.

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Stakeholders must accept that the coach requires time to get back to their concerns and enquiries.

The coach should be consistent in his treatment of stakeholders and be able to answer professionally, in a conducive environment where all interested parties in the communication is able to give their fullest attention to the topic at hand.

Stakeholders can be informed about the decisions of the coach for regular activities through official letters from the coach or school, ahead of time to keep them informed about happennings.

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when an idea is conveyed and understood by the learner but gets distorted along the way, forgetting to relay immediately and/or adding in own personal idea instead of direct translation

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coach may convey message directly to various parties to ensure all are on the same page

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understanding of the sport between 'layman' and coach may be interpreted differently. there may also be the issue where the stakeholders want to achieve a certain goal but it may not be the best from the coach point of view.

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discussion together with the various stakeholders and voicing out the concerns and ideas to align the Goal

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Coaches do not understand the expectations or commitments of the parents

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Share program plans, communicate and review goals

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Stakeholders may not have the same view as the coach

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Communicate and plan the goals together with the stakeholders

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Language and vocabulary barrier cause instructions to not be passed on accurately

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Allow two way communication, allow athletes to ask questions of instructions are not clear

Get parents to know what you are doing right from the start

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Coach may have used words that he thought is normal as he used it on a daily basis but parents or new comers to the sport might not understand and interpret it differently

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Write it down and pass it to them, give the training plan right from the start,

If athletes are young, involve the parents in discussion as much as possible

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Different assumptions in the communication and lack of having common ground/expectations.

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Share goals and find common ground. Take student's priorities into account, such as exams etc.

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Coaches in communicating might not have taken into consideration other stakeholders' goals and ideas.

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Engage with stakeholders first and find out their own objectives and goals.

Practice active listening so that when message from coach is sent, coach may reduce the interfering noise.

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Differing expectations

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Conscious effort during every communication to ensure effective communications by employing active listening and prioritizing athletes' well being.

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Misunderstanding and misinterpretation due to choice of words.

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Communicate intentions clearly

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- Mismatch of expectations
- Too much interferences in communication process
- Conflict arises due to differences in focus

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Active listening e.g express empathy in showing care and respect to what they have to say with verbal and non-verbal cues.