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Have a meeting with my boss at USIM,Nilai.

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Make an itinerary and quotation for third year students from USIM,Nilai. Their vacation are at Istanbul. The duration of vacation are 6 days and 5 nights.

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Make an itinerary for those people who goes on vacation at Bali. The vacation are for two people who are choose honeymoon package in our travel agency.

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I make a filing for those people who goes on vacation at Bandung Indonesia. They are the students from UITM.

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Today, I learnt about how to make a quotation. Quotation was make after customer make a request.

I make one quotation for Ms. Kasturi who need a honeymoon package. Below I will attached the quotation that I make.

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I come to office as usual. I did my daily routine in the office which is open the locked door from outside and open the office before my boss and madam come.

In the noon, Madam Azah asked me to accompanying her to the Seremban Prima which is one of the mall in the Seremban. We go together with Madam Azah's car then back to the office at 2 p.m..

In the evening, I helped Madam Azah prepared the things for the trip to Bandung-Tanah Malaya which is the ribbon to tie on the bag of every visitor and helped her to print all the boarding pass. On that day, I have learnt that is very important to check our passport expiry date. If not we could not go to travel. That's all. Thank you.

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Today, I make a honeymoon package at Langkawi Island for 4 Days and 3 Night. Although I never arrive there but by doing this package I gained a lot of knowledge about Langkawi and feel like want to go there like have a vacation with my family or soon with my husband and kids.

What have I learnt while prepared the package :
1) I need to survey the flight price.
2) Survey the rental car price.
3) The accommodation there such as hotel, food and what the newlywed seek for like candle light dinner of course.
4) Itinerary for 4 days and 3 night in Langkawi.
5) Budget for the vacation.

Here I will attached the package that I have made. Tomorrow, Madam and Sir will evaluate.

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Today, I learned about how to make a presentation in front of eldest people that will go to the trip at Bandung-Tanah Malaya, Indonesia on 1 September - 4 September 2019. Their flight will be start at 6:30 a.m. so I will brief them on 3 or 4 a.m. follow the condition at the KLIA 2. Madam Azah and Sir Fikri teach me that don't be too boring in front people during the presentation because the people that I will approach is veteran people so if I approach them with the boring way, it will be nothing. They will lost their attention because followed the fact, people only can focus on the first 5 minutes then if we not approach in a good way, trust me they will not pay an attention to us.

That's all I learn today. Thank You.

P/s : I will show the pamphlet that I make and it was edited by Madam Azah and Sir Fikri.

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I gained a lot of knowledge in the first time I'm here. Sir Fikri and Madam Azah, this husband and wife treat me very well. They teach me how to deal with customer when customer come.

They also tell me, if the office telephone is ringing, don't forget to smile first and answer it calmly. Let's continue. After the customer come, we need to greet them and smile. Invite them to sits first and ask them what that we can help. Maybe they will proceed to the package that they want or maybe they don't know to where they want to go and ask us for the suggestion. So, here we will play our roles.

Next, after they tell us what package that they want, we need to write all about the details such as their rough budget, they want ground or full-board package, special request and so on. The most important things when deals with Indian and Chinese customers, we need to ask whether they want beef-free or pork-free.

After done with all details, we need to customize it followed by customer request to make a quotation and ask them whether they agree or not. If they agree with the quotation, and they will proceed to pay us the deposit and here we start doing a filing. In the file include the name list, itinerary,payment prove and passport copy.

I also make a pamphlet to Bandung - Tanah Malaya, Indonesia. In the pamphlet, Madam Azah, my supervisor ask me to followed the format given. Its include the itinerary and the things needed for the traveling.

For day one, my boss, Sir Fikri giving me a trust to hold the office's keys and I am responsible to lock all the doors and open it from 9:00 a.m. to 6 p.m..

That's all for day one. Thank You. I hope I will learn more and more for the next day until my last day here.

Bye :)

P/s : Photo below with my boss's daughter, Miss Hana Marissa (The little boss) and the temporary staff card that they give to me to wear it during my intern time.

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Nothing much I do on my first day. There was an ice-breaking session between me and both of my boss, Madam Azah and Sir Fikri. They ask me a lot about myself and my experience of the working in travel agency environment on my past SIEP.