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Today is my first day as a trainer employee at flora place hotel. I was a bit nervous since this is my first time working at the hotel. I arrived at the hotel at 7.50 a.m as a precaution to make sure i arrived on time and not late on my first day. I have to work from 8.00 a.m until 5.00 p.m. The Human Resource (HR) department bring me for a short tour around the hotel and meet the hotel's employee before assigning me to the department.

I was assigned at the cafe that located at the 5th floor of the hotel. There are two employee at the cafe. They naturally briefing to me about the job description as a waiters, kitchen helpers and stewards. My job is to clear plates after the guest finished with their breakfast. Other than that my job description is to washing dishes, add food and drinks as well as sweeping and mopping the floor.

My experience on the first day was a bit fun and i learned a lot even this is my first day. I know how to manage the cafe and the employee at the hotel are very helpful. I hope i can learn more on my second day. Thank you.
Below is the picture of me on my first day at hotel's cafe.

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It is my second day here at Flora Place Hotel. The job description was same as yesterday at the cafe. I am responsible to wash the dishes and clear the plates at the kitchen.

As the kitchen helpers it is my responsibility to help the chef do the mise en place for breakfast. The menu that usually been prepared by the chef is different everyday. For instance, fried noodle, fried rice, sausage, corn soup, porridge, salad and fruit. As for the drinks, we provided coffee and tea. As for today, we served porridge, fried rice, corn soup and sausage as well as the salad and fruit.

After we finished preparing the breakfast,  i was assigned to clean the kitchen and the dining room.
Below is my picture on my second day at the kitchen.

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On my third day at this hotel, i was assigned by the Human Resource manager to help organize all the file from the previous year. The filing process take a lot of time because there was a lot of file which involve all the organization that have linked with this hotel. For instance, travel agencies, MAHA, CITY LINK, and  a lot more organization that have linked with the hotel.

The first thing that i need to do was to find the file and match them together according to their organization. After that, i tied all the file that has been organized using rope and placed it to the rack. Today i learned how to do the filing process and it is important for every organization to allocate their file properly. This task will make them easier when they want to find the previous file in the future.

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For my fourth day as a practical student at this hotel, i was assigned to help Human Resource manager at her office. I have to update the annual leaves staff for each staff at this hotel including the manager itself, receptionist, housekeeper, driver, clerk, and maintenance staff.

Furthermore, i need to calculate the amount of wages that need to be cut per month based on their late attendance. All the data need to be update in the computer. I used the microsoft exel to record all the data for each month. Every staff in this hotel have their own file that keep all of the data record including their attendance, application for leaves and their personal information.
After all the data has been update in the computer, i divide all the form according to the staff name and keep it on their own file and place them at the rack.

P/S: here is the picture of me using my manager computer :)
#umkstudent #siep3 #floraplacehotel

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Assalamualaikum madam harnidah :)
How are you today? i'm still doing fine at this hotel. This is my second day at housekeeping department. As usual, i need to do a routine job as a housekeeper. First, i have to check the checklist as well as the check in and out of rooms.

After that, I was assigned to record total number of towel, pillows covers, sheets and handkerchief. All this item will be collected after the guest check out from the room. This item will directly be send to the laundry. Before the items send to the laundry, i need to count the total item that need to be wash and record it. The amount should be equal after it washed. This will be recorded on the checklist book. This hotel does not provide laundry, so all the items will be send to another laundry.

P/S: here is the picture of the items that ready to be sent.

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Assalamualaikum madam :)
Today i was assigned to do the bedding in each different rooms such as the deluxe double, family deluxe, standard double and standard twin room. This hotel provided variety types of room for their guest.

My supervisors bring me to each of the rooms and explain briefly on how to do the bedding on each of the bed in all of five different rooms. The size of the bed in each room are different in size, in that case the standard procedure to do the bedding of each room are also different.
Today, i learned on how to do bedding the right and proper way in order to satisfy the guest need and want.

P/S: here is the picture of me doing the bedding in one of the deluxe double rooms.

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Assalamualaikum madam :)
It is my eight day here at Flora Place Hotel. I'm still at housekeeping department. Today, i was teach on how to rearrange the items on the desk and in the tray in every each of the room as the arrangement for each room are different.

On every table must be provided with the facial tissue, mineral water and it must contain a coffee making set such as sachet of tea, nescafe, coffee mate and sugar. The tray also provided with glass, cup, plate and spoon. Every room has a different arrangement and quantity of items to be places as it depends on the room types.

I also been in charge to vacuum the room and mopping the floor for every check out's room.
P/S:  below is the picture of me mopping the floor :) thank you.

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Assalamualaikum madam :)

Today is my second last day at Flora Place Hotel. I was teaches on how to tidy up each bathroom after been occupied.

The process of tidying up bathroom start with by making sure that there are enough toiletries provided such as shower cap, shampoo, soap, sanitary bag as well as toilet tissue. The shower area need to be clean and dry up, same goes to the sink area and toilet. It is important to make sure the toilet is clean for guest to use.

Today I learned on how to tidy up every bathroom by the following procedure of the hotel.

P/S: here is the picture of me in the process of tidying up the bathroom of one of the deluxe double room.

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Assalamualaikum madam :)

Today is my last day here at this hotel. I was assigned to prepare the meeting room and conference room as it will be used by guest who booked the meeting room for their purposes.

My supervisors briefing for a little bit on how to rearrange the venue. The first thing I need to vacuum the entire room and followed with mopping the floor since it’s been a while the room been used by the guest. Then, I need to place items on the table for each seat such as mineral water, some candy, pens and notes pad. White board with various type of makers, projectors slide are also provided in the meeting room and conference room. Learning is quite fun and exciting because i learned a lot of new things and it was my first experience.

Below is the picture of me on my last day of SIEP :)

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Housekeeping is my third department as a practical student at this hotel. Since this is my first day at the housekeeping department, a short morning briefing been given my my supervisor about the routine work as a housekeeper at this hotel.

I was given a list of work to carry up at this department. i learned how to take all the check's out and in room using the walkie talkie. The receptionist will directly inform the housekeeping department when the room is ready to be clean up. This action will save a lot of time and easier for the housekeeper to do their job. Furthermore,  i need to make sure that there are enough towel, bed sheet, blanket and pillow as well as the coffee and minerals water are provided and changed if needed.

P/S: below is my picture checking the checklist with walkie talkie :)
#umkstudent #siep3 #floraplacehotel

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Flora Place Hotel's conference room

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With the Housekeeping supervisor.