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One of the way that information systems can be used to improve quality is the ability to share information quickly and readily. For example, when a person send his or her work to another person, that particular person can straight away done the task by copy and paste which provide by the information systems. 2nd way the information systems can be used to improve the quality is it can augmenting a human performing an activity. For instance, make a schedule an appointment, so doctor can easily check who have appointment today by just clicking a button instead of check it one by one.

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IT systems can be used to improve process quality through:

·Performing an activity: can perform the entirety of a process activity

·Augments Activity Performer: that information system augments the appointment creation activity

·Process flow control: Can be used to automate structured processes

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Reducing number of steps, reduce human error, reducing time taken, providing analysis tools.

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Information Systems improve business quality significantly, here are some ways they do it. If you study the origin of Information systems, it was from operations research and mostly as a result of II world war and originated in the US, that is why this expertise was built in the US first and then spread to the rest of the world,  imagine processing payroll for 10,000 people without a Payroll system, you cannot do it by hand or by paper or even by a small computer, you need that mainframe or a midrange computer that processes all the data that is input and spits out printed checks and pay slips.

i.        Help handle high volume of everything right from finances to inventory to transactions - basically scaling

ii.        Historical Data - Historical data is easily preserved and archived

iii.        It is much easier to do the quarter end, year-end accounting processes

iv.        Much easier to not only maintain system of records, but also share with other organizations that require, for example an ERP that has so many business aspects to it, it is much easier to get tax documents out of it, or produce financial  based on the inventory position

v.        Multinational companies cannot even survive because imagine reconciling the numbers or quarterly number of companies in different countries and publishing one corporate statement globally

vi.        If the Information systems are not perfectly maintained especially for public companies, they could get huge fines because of non-compliance with Sarbanes Oxley and other legal requirements

vii.        Many things won't work perfectly in our world, for example if you thought there is that favorite shirt that is available at the store and go to that store to buy one, you might be disappointed to find out that the inventory count was wrong and that shirt is not available there any more, similarly there may be surprises in the ATM, imagine what a pandemonium it could be if the inventory count at the grocery store was wrong, when people showed up there is not enough food to sell and all the shelves were empty

viii.        There are plenty of research works that go on with these information systems as well, where such complicated research will not be possible without the ability to crush massive amount of data

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The ways information systems can be used to improve process quality is through the performing an activity. By that you can perform entirety of a process activity.
Other than that, it also can be improved through augments activity performer by using the information system augments to make that appointment creation activity. For example, to schedule an appointment, patients call the doctors' office and talk with a receptionist who uses an appointment information system.
Next, it can be improved through process flow control. It can be used to automate structures process. For example,  if an information system us controlling the order approval process. Then it can ensure that steps are performed in accordance with an

established schedule.

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-Performing an activity: Ex: Check credit activity could be entirely automated
-Augmenting a Human Performing an Activity Ex: Reservation system that all employees use
-Controlling Process Flow: If controlled manually, orders can get lost. If by system, ensures that it is by accordance

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·         Tracking changes through data collection is essential to know whether a change is an improvement.

·         Go beyond information collected for clinical records and use other information systems to track quality improvement

·         Paper medical records provide a starting point for finding patients to include in interventions and for periodically tallying specific changes.

·         Changing the information on existing forms to include new questions

·         Reducing number of steps to manufacture the product-fewer steps will reduce human error

·         Performing an activity: can perform the entirety of a process activity

·         Augments Activity Performer: that information system augments the appointment creation activity

·         Process flow control: Can be used to automate structured processes

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Nurul Ammelia Binti Mustpha Kamal 1121116210

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Nurul Ammelia Binti Mustpha Kamal 1121116210

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Reduce the cycle time, improve the design quality using (CAD) and control the process flow.

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-easily to record customer data
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Historical data is easily preserved and archived.