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What needs to happen before and during the project to make it successful? 

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What needs to happen before and during the project to make it successful? 

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What is already happening in the business relating to this priority?

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What is already happening in the business relating to this priority?

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Who is going to take accountability of what?

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Who is going to take accountability of what?

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Which of satisfaction, responsiveness, and advocacy do we expect this to impact? In what way?

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Which of satisfaction, responsiveness, and advocacy do we expect this to impact? In what way?

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Upskill staff in capability (experimentation) and culture. 

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Upskill staff in capability (experimentation) and culture. 

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Have weekly discussions (tell), not dialogue yet.
Get champions involved (skin in game)
Staff involved from the beginning. (PL and Staff)

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telling the other staff how we do things, what we do, helping with celebrations

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All staff meeting, F/N updates from ED
Customer charter training, some skills already in place, need to broaden.

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Good comms
PACE objectives

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between team communication

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Access Champions, when can we start?
3-6 months

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All, specific roles, nominated staff?

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Select right people
Select to reduce silos, get motivated staff
Work with the selected staff to upskill