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I was born and raised in New Jersey and then moved to Puerto Rico at the age of 13. I went to High School in Isabela, PR. I then moved to NC in 1990 and now live in Denver, Co. I speak fluent Spanish.

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I have my A.A.S. from a community college in NC. I will graduate from University College in May 2022 with a BA in Information Technology.

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Visiting my parents and family in NC after COVID vaccinations were distributed.  

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Visiting my parents and family in NC after COVID vaccinations were distributed.  

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LinkedIn Profile and Professional History

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LinkedIn Profile and Professional History

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Established Bi-Lingual Software Support Business Professional with 12+ years of experience in the IT domain with an emphasis on Systems Support and Quality Control. Seeking opportunities within technology to contribute core transferable skills to develop and capitalize on new and existing products to drive business results. Strong technical knowledge and enjoy working directly with clients to troubleshoot both software and hardware systems to follow projects through to completion. Excellent ability to conceptualize projects, communicate effectively, and inspire others to exceed expectations through demonstration in the workplace.

Specialties: Technical Support and Customer Support. Database system support, SalesForce, Citrix, Visual Basic, Windows Environments, UNIX, MS SQL, JAVA and HTML.
Fluent in Spanish, written and verbally.

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Arlene Nieves Lightfoot - Software Support Engineer - Digital Globe | LinkedIn

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Established Bi-Lingual Software Support Business Professional with 12+ years of experience in the IT domain with an emphasis on Systems Support and Quality Control. Seeking opportunities within technology to contribute core transferable skills to develop and capitalize on new and existing products to drive business results.

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I love sewing projects
I am currently a member of a women's bible study group
I enjoy aerobics with techno music

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DevOps Support/Scrum Master
May 2018 - Present
• Manage code reviews to ensure STIG compliance for  deployments to secure environments.
• Deployment support creating build releases and preparing code to be deployed.
• Support of factory maintenance activities to ensure availability and stability of environments.
• Coordination between teams to align configurations and updates.
• Test and troubleshoot software issues and create defects for development teams.
• Continually update processes for technical teams to manage health checks and troubleshoot any unexpected outages