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Danish Kumar A/ L Munasamy| H18A0093| Internship Video Presentation| Sri Marong Tours& Travels

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-Checked in work at 9a.m
-Answer the call from the customer .
-Update the latest information to save in the file.
-submit my evaluation form to my manager and had chop and signed.
-Thank you Sri Marong Travels & Tours

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-Checked in work at 9a.m
-Updating company documents is no longer needed and keep company information up-to-date

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-Checked in work at 9a.m
- Then update the latest information on corporate social media such as website, Facebook and Instagram

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-Checked in work at 9a.m
-Answering phone calls from customers.
-Correcting package itinerary

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-Checked in work at 9 a.m
-Updating all available information on the board.
-Next make quotation air travel warrant for Kuala Lumpur - Kota Kinabalu.
-Then, send an email to request a contract rate for the Kuching package.
-Answering phone calls from customers.

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-Checked in work at 9a.m
-checked all the emails received
-answer phone calls from customers

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-Checked in work at 9a.m
-make quotation of air travel warrant to Bentong- Kuala Lumpur- Langkawi - Bentong.
-Then send an email to request the contract rate

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-Checked in work at 9a.m
-Answer the phone call from the customer.
-Next make a correction flight details for government air travel warrant

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-Checked in work at 9a.m
-answer phone calls from customers

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-Checked in work at 9 a.m
-Learn how to treat customers that come to the office because of government air travel warrants.

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-Checked in work at 9a.m
-Separate e-ticket planes according to government and infant and save in the file.

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-Checked in work 9a.m
-Separate e-ticket planes according to government and infant and save in the file.
-Then write a letter to the IATA and make quotation of government air travel warrant

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-Checked in work at 9a.m
-Answering a phone call from customer.
-Next, make quotation of government air travel warrants from Pahang State Education Department.

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-Checked in work at 9a.m
-Separate e-ticket planes by government and infant and save the e-ticket  in the file.
-Then answer the phone call from the customer.

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-Checked in work at 9a.m
-Make a quotation Air Asia government air travel warrants

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-Checked in work at 9a.m
-Retrieve airplane tickets on the travel port to give  to the customer.
-Then make a 3 posters for travel packages to Australia. Then pick up the phone call from the customer.
-Then update the latest document information to be save in  the file and update the latest information for to Pekan and Sungai Lembing travel packages.

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-Checked in work at 9a.m
-checked email received
-Pick up phone calls from the customer

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-checked in work at 9a.m
-Pick up phone calls from the customer
-learn more about Air Asia website

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-checked in work at 9a.m
-Make 2 quotation of government air travel warrants  from Kuantan-Kuala Lumpur-Kuching (return) and Kuantan-Kuala Lumpur (return).
-Then correct the quotation travel package that given to the customer Pulau Perhentian because there is an error at the quottation.

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-checked in work at 9a.m
-Send an email to the customer for request a name list ofcustomer to Pulau Perhentian. -Then take an approved government air travel warrant at Bentong General Hospital.
- Then send a new quotation travel package to Pulau Perhentian to the customer.

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-Checked in work at 9a.m
-Pick up a phone call from the customer. Then send an email for the information that the customer needs.
-Then corrects the new quotation air travel warrant  because there is a price change in the system.

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-checked in work 9a.m
-Pick up the calls from customers and make a quotation of government air travel warrant from Kuantan-Kuala Lumpur .

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-Checked in work at 9a.m
-Sending email request to get Tioman Island contract rate.
-Then pick up phonethe call from customer.

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-checked in work at 9a.m
-Make  quotation of travel package for Pulau Besar Johor. Then, contact the resort at Pulau Besar Johor to get the more information about the packages offered .

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-Checked in work at 9a.m
-Send a full payment receipt to the resort by using email. Then make a quotation of government air travel warrant.
-Then contact the resort about the company has paid a full payment for the package offered by the resort.
-learn how to retrieve booking for flight ticket to the Travel port system to give to the customer.

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-Checked in work at 9.am
-take the government air travel warrants that have been approved from government finance department of Pahang State Education Department and Kuantan General Hospital.
-Then make quotation of government air travel warrant

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-Checked in work at 9a.m
-Practice how to book a flight ticket using the Galileo system.
- Then learn how to issue a new government warrant ticket and make 2 quotations of travel packages to Bangkok and Bangkok-Hua Hin.

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-Checked in work at 9a.m
-Take the government air travel warrants that have been approved from government finance department of Pahang State.
-Then make quotation of government air travel warrant

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-Checked in work at 9a.m
-Learn to use Galileo system and send email to ask for Perhentian Island's contra rate.

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-Checked in work at 9a.m
-Separate the e-ticket according the government and infant categories to be save in the file.
-Learn the basics of ticketing such as the codes used by airlines.
- Learn to make a tour package of Perhentian island for 40 pax.

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-Checked in work at 9 a.m
-Make a draft for a tour package to Sungai Lembing.
-Learn how to calculate the costing for package.
-Then search for an email from the government department to send an advertisement.

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-Checked in work at 9a.m
-Preparing the itinerary for  Perhentian Island.
- Then set up a tour package to Sungai Lembing and contact the resort on Perhentian Island regarding the price of each activity which is not included in the package.

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-Checked in work at 9a.m
-checked all the emails
-Answer the phone call from the customer. Next make a correction flight details for government air travel warrant .
-Next make the itinerary for the contest winner to the Perhentian Island and collect information to make a tour package to the Sungai Lembing.

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-checked in work at 9a.m
-Editing closing video promotion for Maldives and Bali.
- Then call the resort on Perhentian Islnd about the activities that can be made on the small Perhentian Island and find emails from local and private universities to send advertisements.

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-Checked in work 9a.m
-Make a quotation for travel packages to Singapore. Then send a travel package quotatation to oversea by email and call the takaful to find out the process for travel insurance.

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-Checked in work at 9a.m
-Learn how to upload government air travel warrants at the Government Travel System. Learn how to calculate the costing for the Jakarta travel package and make a quotation air travel warrant from JPNP.

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-Checked in work at 9a.m
-Updating company documents is no longer needed and keep company information up-to-date.

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-Checked in work at 9a.m
-Sending an e-mail request to request the Island Rate contract.
-Then send an email request to find the availability room at the date that choosen by the customer.

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-Checked in work at 9 a.m
-I continued yesterday's task
-Kelantan have few of ecotourism place such as Stong Mountain, Min House Camp and Kuala Koh National Park.
- I also contact the person in  charge to know their product and price.
-But, still have no feedback from them. I only get respond from the tour guide for Stong Mountain.

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-Checked in work at 9a.m
-Today, I got new task from my manager.I need to create the tourism package about eco-tourism & heritage in Kelantan.

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-Checked in work at 9 a.m
-Checked all the emails
-Today, I only do the office task.
-I also helped my manager to do his job.

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-Checked in work at 9 a.m
-checked all the emails received
-I also wait for further instructions and assignments from him for me to do.
-Helped my manager to call some clients for the travels

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RAYA HOLIDAY ( 1 MAY 2022 UNTIL 8 MAY 2022)

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RAYA HOLIDAY ( 1 MAY 2022 UNTIL 8 MAY 2022)

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Checked in work at 9 a.m
-checked all the emails
-Helped my manager for key in data into the Microsoft excel
-printed that document and pass to manager

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-Checked in email at 9a.m
-Today, I just wait for feedback email from personal  in charge. -Nothing much today besides waiting for emails

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-Checked in work at 9 a.m
- Nothing much work that I do for today because my manager was busy and did not come to the office today.
-he asked me to take half day work because he will not be around .

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-Checked in work at 9 a.m
-I made few calls to person in charge of the place of ecotourism in Pahang.
- Made call to management of Pahang National park

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-Checked in work at 9.am
-checked all the emails
-Today, i just helped my manager to key in data into the Microsoft excel and print that document.

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-CHECKED IN WORK AT 9 A.M
- I made few calls to the company in Malaysia to offer a package of advertising in Digital LED Screen at Kelantan. -There are three packages offered.
-The station of Digital LED Screen is at Kota Bharu, Ketereh and Tanah Merah.
-In addition, the package provided a promotional price to any company that interested with the offer.
- Among them, there is a company interested in the packages offered and there is a feeling that the package is not suitable for their business.
-For the company is interested, they ask for me to send a price quotation by email.

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-Checked in work at 9 a.m
- I continue work on tourism packages in Kelantan.
-There are various packages that provided by a tourism places in Kelantan
-The price for each package offered is very appropriate.
- I also gather all activities that could attract tourists to go to those places.
- I also provide an itinerary to go that places.

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-checked in work at 9 a.m
-Today I continue the assignment of tourist attractions in Kelantan.
- I get the packages for hotel and theme park has to offer.
-I also get the information on the exciting activities that offer in each place.
-After lunch,I make a report for the feedback from the company that has responded.
-This is related to the LED advertising

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-checked in work at 9 a.m
-Today I continue the assignment of tourist attractions in Kelantan.
- I get the packages for hotel and theme park has to offer.
-I also get the information on the exciting activities that offer in each place.
-After lunch,I make a report for the feedback from the company that has responded.
-This is related to the LED advertising

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-checked in work at 9 a.m
-checked all the email received
-my manager asked me to key in data in excel form
-printed the document and pass it over my manager

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-Checked in work at 9 a.m
- I continue yesterday's  work.
- I continue to find tourists places at Pahang.
- I also get a package provided by tourist spots.
- Besides, I also get a variety of information on the Tourism Kelantan website about tourism destination at Kelantan.
- Next,I prepared a report.
-I've got a new tasks that is needs to get information about corporate companies that are controlled by indigenous and government.

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-The first day at new place to report for duty and introduce myself to Co Staff and drivers.
-Had a general overview briefing about the company and safety briefing.
-Get to know about the rules and regulation in the office and work from home.
-Had an overall observation about my work and meet new people in the office.
- Then the manager showed me the organisation chart of the Sri Marong travels.
- He also explains the vision, mission and procedures of the company.
- Then he shared the problems that company currently facing.
- Then he explained about my allowances.

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-Today is my second day at Sri Marong Sdn Bhd.
-For today, I came to the office as usual at 9am.
-I start work at the office with a work based on the instructions that were given yesterday.
-First, I need to get a contract rate of islands in Terengganu. -For starters, I find all the information about the islands that are in Terengganu.
-I also identified a number of accommodation and packages offered in each island in Terengganu.
-The collected information is the telephone number and the attractions of the place and the package.
-Next, I received a contract rate of Mutiara Hotel from Bentong
-Then, I  print the detail attached into a file.
- I also make feedback to the company to say that I have received the contract rate.
-I make feedback by sending faxes and making calls.
-Second day was full of learning

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-I checked in to work at 9 am .
-I start check the emails
-This is to see if any hotel or resort which marks give feedback on contract rate that has been requested
-Next, my manager ask me to make a call to the hotel and resort islands in Terengganu.
-Who responded to our call, they have asked us to send email to them before they give them a contract rate.
-After that, I also call on houseboat company at Kenyir Lake.  -Next, I was told send an email to the hotel and resort that was my last contact to apply for a contract rate of 2022.
-This email is included with the KPL and LN license.
- After lunch, I started searching for places that can be visited in Terengganu.
-First, I find the main tourist attractions in and outside Terengganu.
-After that, I list these places and after that selecting and sort list the places.-
Besides, that also have feedback email from the resort in Redang island for the contract rate.
- I attach in file of Terengganu contract rate

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- I checked in to the work at 9 a.m
- I start the day by continue a task that was given to me.
- I continue finding good places  in Terengganu.
- I already have sort listed the sights and attractions in Terengganu. Therefore for today, to make a little research about the places that have been sorted.
- I find the advantages, activity, landmark, amenities and more.
- The aim is to explain in the report any tourist spots in Terengganu.
.-For a charge to get in, I try to get the latest prices, so if you want to create a package, it will be easier.
- In addition, the selected areas is also a place of choice by domestic and international tourists.

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- I checked in to the work at 9 a.m
-As usual  I checked the email to make sure any mail related to the contract rate.
-However, no further emails I receive from hotels and resorts.
- Next, I continue my work about interesting places in Terengganu.
-I start to make a report on it
-I also make sure that all the requirements of my manager in the report must be available.
-After lunch, I find another hotel in Bentong because the previous hotel we contact had not give any feedback to the company.

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-I checked in to work at 9 a.m

-Today, I just helping  my manager to key in data into the Microsoft excel and print document.

-My manager also asked me to deposit cheque in the bank for when going back to home after work

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-I checked in to work at 9 a.m
- I  check email if any hotel or resort that sends their contract rate to our company.
-My manager asked me to create tour packages
- After complete sort listing interesting places in Terengganu the second step is I need to find accommodation and list the package in every place along with the price.
- Next, I have listed the price of transportation for each company. Itinerary also need be provide for each package.
-lastly I contact with Buyong Houseboat at the Kenyir lake to get all the information and packages they are provide.
- My manager also join me and guide me through out the process

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-CHECKED IN WORK AT 9.AM
-I start work today with find the tourist spots in kelantan
- I list the places in Pahang that be a preferred tourist destination.
-The description of a place are based on the benefits and uniqueness, activities and facilities are available.
-I also made few numbers of call to each destination for easy to get information.

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- Checked in work at 9
-I compile all of the contact number and the information I get that related with tourist attractions places in Terengganu. -After lunch, had a small briefing section with my manager.
- He go through all my report and he gave some comments for improvements
- He also give advice and guidance from his past tour experience

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-Checked in work at 9.am
-I continued the tasks that given yesterday.
-My manager and I start to draf the Terengganu travel package for three days and two nights.
-We are planning a variety of suitable activities and interesting place to visit.
- we were also concerned about accommondation, food and transportation in the package.
-Next, I received an email from a hotel in Bentong on the contract rate.
-I informed about the emails to my manager

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-I checked in to work at 9A.M
- First, i search and get the contact number for the visited places in the package.
-I got contacts of Islamic Civilisation Park, Terengganu museum, hotels and Kenyir houseboat .
-I made few calls to the person in charge there  to find out the prices and packages they offer.
-I also asked them if there are have discounts for travel agency.
-In addition, for houseboat, I get information on prices for three days two nights and two days one night, the available activities , minimum and maximum stay in the houseboat and the services that provided.
-Next, I prepared a draft of travel package  for three days and two nights at Terengganu.
-On travel package , I enter the place to be visited, shopping places, accommodation, food and transport provided.

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-Checked in work at 9 a.m
-had a new task which is create a tour package for kelantan state
- I need to find the places of tourist sites and tourist attractions in Kelantan.
- required to get all the information and packages that provided at the tourist spots in Kelantan. I

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-Checked in work at 9 a.m
-checked all the emails received
-submited report to my manager
- Manager gave some  comments for the report
-I also wait for further instructions and assignments from him for me to do.
-Helped my manager to call some clients for the travels

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-Checked in work 9 a.m
-I just print the report about attraction places and package in Terengganu.
- This report include the information transportation, accommodation, person in charge, package, price and description about the places.
- Helped my manager to check in data in excel form

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-Checked in work at 9a.m
- I key in data in the excel form and print the document.
- I need to search for the private company to ask them whether that have interested or not to create an advertising with our company.
-The advertising will be aired on the LED screen.
- I gathered around 20 potential private company to create ads with our company.

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-Checked in work at 9 a.m
-checked all the emails
-Helped my manager for key in data into the Microsoft excel
-printed that document and pass to manager

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-Checked in work 9 a.m
-Today I find the information about corporations that are controlled by indigenous and government.
-Among the information obtained is the address, contact number, fax number and email.
-The information obtained only to focus on the headquarters of the company.
-Today, I have obtained the information about few companies

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-Checked in work at 9 a.m
- I continue yesterday's  work.
- I continue to find tourists places at Pahang.
- I also get a package provided by tourist spots.
- Besides, I also get a variety of information on the Tourism Kelantan website about tourism destination at Kelantan.
- Next,I prepared a report.
-I've got a new tasks that is needs to get information about corporate companies that are controlled by indigenous and government.

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-checked in work at 9.am
-I checked received email
-I continue the yesterday task.
-I need to find a company that wants to advertise our product.
- I to type all of the information about the advertising company in Microsoft Word.
- I copied the documents required by the my manager about hotel.

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-I checked work at 9. am
-For today i get a new task from our supervisor.
- I needs to search the famous private company's  in Kelantan and Malaysia.
-The aim is to find out whether they want to colaberate with the our company  to promote our packages
- My manager asked me to double check the company profile because it might be fake or scam.