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Find out the power of smiling! Let's boost our first step towards service excellence by smiling more:)

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What is the difference between Service and Service Excellence?

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What is the difference between Service and Service Excellence?

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1. Let's recap from the previous 2 sessions on 'No Wrong Door' Policy and Practicing Empathy. What would make Service different from Excellent Service? You may relate to your personal experience.
2. To constantly seek excellence at work, the ability to give/receive positive and constructive feedback would be important. Let's look at 6 case studies together.

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Giving Positive and Constructive Feedback

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Look at the Past and be thankful of the Present. With Love we Bless!

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Look at the Past and be thankful of the Present. With Love we Bless!

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1. Choose a picture in your smartphone.
2. Share with us why did you choose this picture.
3. By looking at the picture (which is the past), what would you like to be thankful for in the present?
4. End your sharing by completing the statement: "With Love, I would like to bless/hope..."

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From Circuit Breaker to Changed Behaviour_we need each other!

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From Circuit Breaker to Changed Behaviour_we need each other!

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We need each other to be there when we need time to learn new things and more space to think and how to manage our work differently in the new normalcy. What is one thing that is new/changed in your life/workplace due to the new nolmacy?

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How to build Meaningful Friendship at work?

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How to build Meaningful Friendship at work?

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What can each of us do to build meaningful friendship at work?

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Focus on the good things, however small...

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Focus on the good things, however small...

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7 Practical Tips to Achieve a Positive Mindset

1. Start the day with a positive affirmation. ...

2. Focus on the good things, however small. ...

3. Find humor in bad situations. ...

4. Turn failures into lessons. ...

5. Transform negative self-talk into positive self-talk. ...

6. Focus on the present. ...

7. Find positive friends, mentors and co-workers.

Jun 28, 2019

7 Practical Tips to Achieve a Positive Mindset | SUCCESSwww.success.com › 7-practical-tips-to-achieve-a-positive-..

Share with us 1 thing you intend to do for yourself and someone special today:)

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MOE Service Excellence Award (MSEA) 2020

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MOE Service Excellence Award (MSEA) 2020

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You may visit the website: http://intranet.moe.gov.sg/csb/qualityservice/Pages/MSEA.aspx
Submit your application by 11 May 2020 to SSD. You deserve it!

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Please watch this video 'No Wrong Door Policy' in OPAL2.0. You may log in using your mobile device or desktop or simple click on this link: https://tinyurl.com/y9p9lxvu
and open  with MP4 platform . (Click picture for a clear view.)

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70:20:10 Model of Learning and Development.

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70:20:10 Model of Learning and Development.

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MOE encourages School Administration Team to adopt the above model to explore a spectrum of learning opportunities:
a. 70 - Experience (Assignments) – on the job learning/ exposure;

b. 20 - Others (Relationships) – mentoring/ learning networks;

c. 10 - Courses & Programmes – structured/ formal learning & development opportunities.
You may click on the picture below to have a clearer view.

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Look out for the positive things around us.

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Look out for the positive things around us.

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What is soooo good about our mornings????

There are many ups and downs in our lives, but if we look deeper, we can always find good things that happened around us. Share with your colleagues one thing that brightened your morning today! You can add your sharing in the comment box below.

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Personal Reflection: What do you think is your percentage of learning and development in each area?