# data[].attributes.body
it needs to be clear if you're chatting with a bot. but also the provision of some 'menu' or options when dealing with service bots so you know what you can ask for and what simply is your own ideas and wont get you any happiness when trying to ask or type such things. I played with Eliza etc etc many many years ago on and somethings can be quite 'real' but othertimes you can immediately tell you are dealing with a bot - just go right brained or bring something up that you mentioned in passing a few minutes ago etc

# data[].attributes.body
I engaged with my insurer recently.  I am from an English-speaking non-American country and it was clear from the (to our ear) longer, flatter, vowels that the voice was a composite from a Californian speaker.  However, accenting aside, it was quite clear that no effort had been made to localise the bot.  Several of the commonplace terms were distinctly 'off' to a user from my part of the world - for example, sidewalk/footpath, rotary/roundabout, trunk/boot.  The bot also queried my pronunciation several times (I'm generally regarded as a fairly clear speaker) and in so many ways felt highly 'robotic'.  A human speaker on hearing my use of terms would have adapted to follow suit.  We see this with our telco call centres who have mostly been pushed to Manila; Filipinos are often American-trained English speakers, but they very quickly localise once you engage with them.
The principal issue for me here is quality in dialogue; when dealing with a person we can often explore solutions more effectively than a bot.  Humans can and do make mistakes, and just as often own them.  A bot always has a limited range of response and any empathy is completely faked.  In fact, I'd rather empathy wasn't built into a bot's responses.  I'm forced to be talking to a non-sentient 'can' that hasn't the ability to grasp how I'm feeling - I'll take the genuine article, or you can just make it sound like a robot and we'll just get the core issues done and dusted.  I find bots an insult.

# data[].attributes.body
and even more easy to find out they are chatbots, and not humans. Which might be also the case why many people don`t like using them, although i like to use these kinds of things for online services, for example. For simple tasks, they are good.

# data[].attributes.body
1. https://www.elbot.com/
Very silly and somewhat random.
2. Cleverbot.com
"See how I feel even though I'm stone cold in your eyes" Um...
3. Eviebot.com
"Hello Evie"
"Hi, Cleverbot" also speaks via audio but sounds like a badly assembled mishmash of vowels and consonants.
4. https://landbot.io/blog/chatbot-website-examples/
"A great bot must have a purpose"
a) https://voltagead.com/ - this has a set of pre-programmed responses; but personally did not enhance my experience; I could just have got stuck in to browsing.
b) https://www.buddynutrition.com/
"Will be back later today" -- so, fail.
c) https://www.homegenius.net/
I like this one! Direct and to the point. Seems well designed.

A chatbot may save time if well-designed, and may support people who prefer that kind of interaction.

However, even if 'more human' they need to fulfil a clear purpose, otherwise they are just noise. I do not see that they add any value currently.

# data[].attributes.body
Right now chat-bots are a must for any online service for any industry. Of course high tech companies have made a great effor to emulate human voice and some times you can't see the difference between humans and some advanced chat bots. But once you know it is a chatbot automatically you stop to think in a person on the other side.

# data[].attributes.body
Most chat bots I have interacted with seem to be too premeditative. A small twist to your question and it returns similar results over and over again.

# data[].attributes.headline
Customer Support Chat  bot- Over Expectation.

# data[].attributes.subject
Customer Support Chat  bot- Over Expectation.

# data[].attributes.body
I have engaged with many chat bots in many sectors, especially those designated for customer or client support.

I tend to observe a similar problem across all of these technologies which link to an inability to deal with complex queries issues. They focus on the basic stuff alone. Once the conversation reaches the point of requiring some level of human-level cognition or application of intuitions, the bot do quite awfully. In the best case you get directed to a human support and in the worst-case chat terminations that can increase frustrations for the lack of a capable help to your problems.

I think it is hardly feasible to get chats bots to talk like humans. I think the problem may be linked to what I consider over-expectations by human. If we understand the limitations of chat bots -  what they can and cannot do, then it becomes easier to manage expectations of satisfying customer queries in the same way human support will do.

# data[].attributes.body
While Evie can often surprisingly seem to understand my messages and follow some logic, she regularly provides odd, non-sensical responses that show she is not human. Evie could be more human to serve a more utilitarian function. From what I saw she seemed more a novelty.

# data[].attributes.attachment_link.readable_text
Please enable Javascript and cookies for Evie to work properly.

may not be suitable for children - must be agreed by parent or guardian

it learns and imitates, is social content and aims to pass the Turing Test

can seem rude or inappropriate - talk with caution and at your own risk

software pretends to be human - don't give personal info even if it 'asks'

the bot does not understand you, and cannot mean anything it 'says'

if not sure, don't stay understood and agreed

it does not understand - you do - see what you agreed again

© Existor Ltd 2007-2016

Evie is a learning AI. The things she says were learned from a human being at some point in the last 10 years. The information is stored in a database which Evie looks through every time she needs to say something. Evie figures out what to say using proprietary software created by Rollo Carpenter and Existor.

The Evie chatbot has had a huge impact on social media over the last few years. She is probably the most popular artificial personality on YouTube. She has appeared in several videos by PewdiePie, the most subscribed YouTuber in the world. This includes a flirting video with over 12 million views! Evie has been filmed speaking many different languages. She chats with Squeezie in French, El Rubius and El Rincón De Giorgio in Spanish, GermanLetsPlay and ConCrafter in German, NDNG - Enes Batur in Turkish, Stuu Games in Polish and jacksepticeye, ComedyShortsGamer and KSIOlajidebtHD in English. And that is a very small selection. Evie shares her database with Cleverbot, which is an internet star in its own right. Cleverbot conversations have long been shared on Twitter, Facebook, websites, forums and bulletin boards. We are currently working to give Evie some more artificial companions, such as the male avatar Boibot.

Evie's capacities go beyond mere verbal or textual interactions; the AI utilised in Evie also extends to controlling the timing and degree of facial expressions and movement. Her visually displayed reactions and emotions blend and vary in surprisingly complex ways, and a range of voices are delivered to your browser, along with lip synching information, to bring the avatar to life! Evie uses Flash if your browser supports it, but still works even without, thanks to our own Existor Avatar Player technology, allowing you to enjoy her to the full on iOS and Android.

Along with the continued development of our avatars, we are also investigating machine learning and deep learning techniques, and working on the creation of a short term memory for our bots. This will allow humans interacting with our AI to develop genuine human-like relationships with their bot; any personal information that is exchanged will be remembered by the bot and recalled in the correct context at the appropriate time. The bots will get to know their human companion, and utilise this knowledge to form warmer and more personal interactions.

# data[].attributes.attachment_link.description
Eviebot at Eviebot.com, an Artificially Intelligent companion, and advanced, emotional chatbot avatar. For communication, customer service, games, robots and more. Speaks several languages and learns from people.

# data[].attributes.body
I remember the backlash that Google experimented a while back when, in a broadcasted demo, they got their AI Assistant to call a hairdresser and make an appointment. It was absolutely incredible on a NLP level yet people reacted very badly to it because they felt the hairdresser got "fooled". If I salute the tech performance and agree that as a user I prefer a good human-like voice, I must agree with the mass: I'd want to know when am talking to a machine or a human being...
https://www.youtube.com/watch?v=D5VN56jQMWM

# data[].attributes.body
Bots can be useful at answering simple questions.. but often complex issues are not yet answerable by bots. That is fine now as we can be put through to a human. But what happens when we dont know if the bot is human.. do we mistake algorithms for lack of empathy? Do we believe there is no appeal? Do we feel that we are the issue not the 'human' we are 'chatting' to? The result is less

# data[].attributes.body
I have engaged with many bots in many sectors; bank apps, travel assistants, healthcare, customer services, HR and many more.

They all suffer from the same problem - not being able to deal with anything beyond very basic and targeted language. As soon as the conversation needs to be more detailed or more nuanced, there is a problem, which either (in good scenarios) ends up with the service falling back on giving you a human to interact with, or in pure frustration and anger as the limited (or just poorly designed) bot isn’t capable of helping you.

I think the question of how human a chatbot should be is contextual - there are some cases where a chatbot that is too human could cause issues, such as in healthcare apps, and others, where it doesn’t really matter as long as it is sophisticated enough to actually help you.

The more human they are, the clearer it needs to be that it is a CHATBOT and not an actual person you are chatting with; some services still fail to make that obvious at times.

# data[].attributes.body
Yesterday I engaged with mobly (furniture store) chatbot. It did not have the ability to understand complex sentences and soon enough I was connected with a human.

# data[].attributes.body
Did not have the courage to engage with a chat box after experiencing voice activated bots..
here is a sample for the lighter moments but conveys vital learning
https://youtu.be/sAz_UvnUeuU

# data[].attributes.body
I've engaged with various customer service bots from various firms and they all suffer from the same problem - the inability to answer complex questions so as in the insurance example when you move away from standard questions to something more nuanced.  Basically they can answer something that may be covered in an FAQ but diverge from that and they struggle.

So you go round and round in circles of where's my parcel, it's been delivered, no it hasn't, have I answered your question, No, how can I help?  While not a life or death situation it is incredibly frustrating for the end user , potentially means you want to do less business with that company and makes you question the value and efficacy of chat bots overall.

# data[].attributes.body
I have recently engaged with an insurance company chatbot and all looked "human" until my query moved away from a standard question or one, presumeably that it had ever encountered before. A human would have had no problem identifying the nature of my question, even though I may have had the specific terminology wrong but the bot struggled. A training and glossary question perhaps. The danger is I could have ended up with insurance cover which did not in fact cover what I wanted. So the Pareto principle applies. For many cases a bot is just fine: efficient, effective, economic. Token human attributes are a marketing matter - doesn't bother me either way but some may have a strong preference for the uman approach. But as I have indicated before, it is the management of exceptions which matters.

# data[].attributes.body
1. Double click anywhere on the board to add a new note

2. Add your name and comment

3. Add any relevant links, images or attachments

4. Spend time reviewing your peers' posts and comment on and 'like' your favourites