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You ONLY need to finish the following reading materials BEFORE the Session 1
1. Common challenges
2. Tools
3. Communication & Coordination

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Quiz 1: Common challenge
Quiz 2: Tool overview
Quiz 3: Communication

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Topic: ROT: Session 1
Time: TBD

Join Zoom Meeting
https://zoom.us/j/12345678?pwd=Xxxxxyyyyy000

Meeting ID: 012 3456 7890
Passcode: 1Xxxxx

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Pre-reading material summary

Routific tutorial walkthrough

Service engineer availability

Service type & information

Route planning

Work distribution

Review & assessment

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Revision

Scheduled planning & On-demand planning

Service type catalog

Communication with service engineer.

Practical on-job scenario trial.

Gather information from service engineer & call center staff

Route planning optimization with routific

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Topic: ROT: Final Assessment
Time: TBD

Join Zoom Meeting
https://zoom.us/j/12345678?pwd=Xxxxxyyyyy000

Meeting ID: 012 3456 7890
Passcode: 1Xxxxx

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Written Evaluation

Written Evaluation (Solution)

Hands-on Evaluation

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Topic: ROT: Follow-up
Time: TBD

Join Zoom Meeting
https://zoom.us/j/12345678?pwd=Xxxxxyyyyy000

Meeting ID: 012 3456 7890
Passcode: 1Xxxxx