# data[].attributes.body
The need to monitor, measure results

# data[].attributes.body
The need to redefine the term "customer"
The absolute necessity for teamwork

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Good telephone skills
Effective "face-to-face" interactions with customer
The art of listening to customers
Learning to smooth a customer’s "ruffled feathers"

# data[].attributes.headline
Elements of good customer service common among businesses, industries

# data[].attributes.subject
Elements of good customer service common among businesses, industries