# data[].attributes.body
I went to inspect one of my units I realised they were in total disarray due to a lack of leadership from the head of establishment.  The team was working on computer systems without completing the mandatory courses and had little training.  Consequently, this led to a number of breaches to policies and health a safety regulation.

After several discussion with the line manager I realised that the individual did not take much notice in his role and was actually looking for an alternative job.  Therefore, I had to put recommendations in place to have the team trained to the correct standard.

# data[].attributes.headline
Diversity and Leadership in a Multicultural Organisation

# data[].attributes.subject
Diversity and Leadership in a Multicultural Organisation

# data[].attributes.body
Working in a multicultural Organisation comes with its own pros and cons that are as a result of the multiple cultures and diverse individuals at all levels. such an environment needs a deliberate diversity and inclusion policy and great leadership.
i will be writing on:
Theme 1
Management of Diversity
1. Cultural Diversity
2. Values, attitudes and personality traits
3. Promoting diversity and inclusion.

Theme 2
Leadership
1. Types of Leadership
2. Leadership Skills
3. Developing Leadership

# data[].attributes.headline
Management of Conflict With my Line Manager

# data[].attributes.subject
Management of Conflict With my Line Manager

# data[].attributes.body
It was six months down the line after I joined my new mission for 2 years and I had to pick up bits and pieces of my role which had a gap for approx. 3 months. This was not easy as my department was on the spotlight for poor performance and the team was completely ruined and demotivated for the past period since my predecessor started sinking into personal conflict with his line manager (then my line manager).

My main task was to uplift the team motivation which was contrary to the expectation of my line manager who was not satisfied by my approach as he was looking for a complete overhaul of the department. This was the beginning of a bitter working relationship between my line manager and me but also with huge effect on my team whom I supported with a passion while ignoring any previous advice and expectations from my line manager.

I will reflect on how I could have managed the issue while involving my line manager and other departments’ heads in finding a better way to solve the department perceived problems while managing conflict between my line manager and myself.

# data[].attributes.headline
Management of conflict and communication 

# data[].attributes.subject
Management of conflict and communication 

# data[].attributes.body
The organisation went through a extensive change management with key acquisitions and new senior management being appointed. I became part of the new senior management team and had to start working with new people and personalities on the team. This has not been an easy journey as we are all strong personalities and communication is a challenge. Certain individuals tend to take feedback as criticism and act out.  This has created conflict and effected the team morale and caused a divide.

Sub themes: Conflict management

* Causes of conflict
* Managing conflict within teams
* Conflict transformation

Sub Themes: Communication management

* Communication theory and processes
* Communication management in teams
* Communication transformation : how to improve team communication

# data[].attributes.headline
Conflict Management between personnel that felt they should have been promoted.

# data[].attributes.subject
Conflict Management between personnel that felt they should have been promoted.

# data[].attributes.body
in this instance promotion is to be subjective and a year long process of continual improvement. Some feel that they should be promoted ahead of others and when this doesn't happen it causes resentment and frustration between personnel.

# data[].attributes.headline
Poor Project Handover creating customer led conflict

# data[].attributes.subject
Poor Project Handover creating customer led conflict

# data[].attributes.body
The business went through a period of rationalisation & I transfered in to the Project Management department from Design. I took over a toxic project from an exiting Project Manager where there appeared to be a communication break down from both parties resulting in a hostile & unconstructive situation.

The situation was compounded by the perception I was taking the exiting PM's role- a personably likeable person within the team with professional issues

# data[].attributes.body
I was informed of an issue of morale between my team, initiated by contract changes and competitive personalities. I wanted it to stop quickly so jumped in - I said the wrong thing and was faced with a confrontational reaction from one of my staff.

I hadn't managed my approach or choice of words. I didn't give the matter much consideration before stepping in to try to resolve it.

I put it down to my lack of experience but will focus on improving my communication skills (and encouraging the team to communicate better with me) and managing conflict as the aggression I received surprised me, catching me 'off guard'.

For the conflict aspects, I will consider:

·       Causes of conflict

·       Impact of conflict on productivity

·       Conflict resolution and management

For the management of communication, I will consider:

·       Causes of poor communication

·       The impact of poor communication on staff and morale

- How to improve communication at work

# data[].attributes.headline
Conflicting instructions from a more senior member of the company, resulting in a scrapped component.

# data[].attributes.subject
Conflicting instructions from a more senior member of the company, resulting in a scrapped component.

# data[].attributes.body
My reflection focuses on a recent event in which I gave clear instructions for work to be carried out on a component, while waiting for clarification from engineering department on the greater scope of work which was to be carried out afterwards. Somewhere along the line, the job has been intercepted by a divisional head who has given instruction without my knowledge for the machinists to start on the major scope of work. Once the engineering data was received, it turned out that the machining carried out under this instruction was incorrect and resulted in the component being scrapped - a costly error in terms of money, time, and potentially our reputation.

The main theme here I think is quality management, since the instructions given contravened the quality control process which are company wide and which I am trying to introduce to this particular facility. Another theme is communication, since there was not a clear line of communication which led to the machinists receiving mixed instructions from myself and from my superior. There may also be an element of conflict management / resolution, due to the consequences of this error.

# data[].attributes.headline
Management of communication with potential sub themes

# data[].attributes.subject
Management of communication with potential sub themes

# data[].attributes.body
My experience explores the failing of communication between two parties working in collaboration which led to a process failure. By accepting assets on face value and on the trust of the supplier (their word) I accepted freight without fully checking the state of equipment and whether it was dangerous goods or not. This in turn resulted in an asset being impounded of an aircraft and the aircraft being delayed. This was a failing on my part I feel this could have been managed more effectively. However it is interesting to know that my trust was in suppliers that I knew very well and that they assured me the assets were checked and packed appropriately. I think this experience has great potential for themes and sub themes. Collaboration, communication, poor communication, poor control, communication theory, processes.

# data[].attributes.body
In short, I will be looking at my reaction to a situation where my shift handover direction was ignored which led to a significant delay in vital corrective maintenance.
I want to examine my conduct, both how it was perceived and what I thought I was achieving and then the themes of conflict resolution and emotional intelligence.
The incident was possibly caused by the way in which I carried out the handover to the other shift. The further themes for examination then are communication and leadership styles.

# data[].attributes.body
I was facing a major inspection of all my departments by an external authority and my reputation was on the line. I took my eye off the strongest department in order that I could prepare and concentrate on the weakest departments and other areas. As the inspection came closer, I noticed that there was a significant drop in the standards and quality of the strongest department due to conflict amongst personnel therefore, I immediately replaced the sub-dept manager without any prior warning. Although this led to a successful inspection, I felt that I had reacted too severely and my management of this situation and communication skills could have been better.

# data[].attributes.body
I experienced an expensive stock out within the department I managed.
This was due to my team members not carrying out day to day transactions as per procedures in placed and myself not controlling these transactions effectively.
This led to a serious conflict between the team and I. It took the intervention of my hierarchy for this conflict to come to an end. In hindsight, I should have controlled the transactions done by my team as well as tell them what was expected of them more effectively. I think my poor communication and lack of control are the main causes of this incident. I will be examining the themes of communication, conflict management and control.

# data[].attributes.body
I had a section manager that was an unusual individual that had gained very little respect from his peers and subordinates but whom I vouched for due to his qualifications, training and expected level of experience.

He then dropped the ball in a very public manner in a critical situation and then a theme came to light. I had to deal with that, the HR issues, the personal issues and the customer expectations whilst dealing with superiors that wanted blood. My reputation was on the line as I had defended him publicly when the first rumours hit us - well, you should always give your guys (and gals) the initial benefit of the doubt...the situation just continued to develop and get worse.

# data[].attributes.headline
•	Communication Communicating effectively	Communication modes	Communication ethics•	Appraisals of management and leadership	Styles of Leadership and management	Use of leadership, management styles to achieve objectives	Relationship between personality and effective leadership

# data[].attributes.subject
•	Communication Communicating effectively	Communication modes	Communication ethics•	Appraisals of management and leadership	Styles of Leadership and management	Use of leadership, management styles to achieve objectives	Relationship between personality and effective leadership

# data[].attributes.body
I had to deal with my line manager and section head hating each other. The constant sniping, picking and outright unprofessional hatred. There was the added problem of anyone above my section head not being interested in resolving the issue. I chose to do some "upwards management" and try to mediate. I will be writing about this as it did not go well. I rushed the to get the meeting together, didn't particularly plan what I wanted to say and certainly didn't consider the meeting environment or other peoples feelings. This I did out of pure frustration of the working environment my section was forced to be in. After a few minutes of the meeting and the two individuals shouting at each other I intervened with some fairly hefty and unprofessional language, comments and actions. On the plus side I did get my feelings and points of view out in the open. Not my greatest performance.

# data[].attributes.headline
I recently led a project to change the examination process from written exams to ones conducted in electronic format. The project did not go well....I will be reflecting and writing on management of change and as I had to deal with many agencies management of communications. There will be three sub themes to each of these topics

# data[].attributes.subject
I recently led a project to change the examination process from written exams to ones conducted in electronic format. The project did not go well....I will be reflecting and writing on management of change and as I had to deal with many agencies management of communications. There will be three sub themes to each of these topics

# data[].attributes.headline
To fulfil the learning outcomes of the ILME  learners must have themes where they clearly show the themes being managed or led: Management of Communication, Management of Conflict, Managing Non-verbal Communications, Managing Motivation, Managing Motivation Digitally, Management of Digital Communications, Managing Technology and so on. 

# data[].attributes.subject
To fulfil the learning outcomes of the ILME  learners must have themes where they clearly show the themes being managed or led: Management of Communication, Management of Conflict, Managing Non-verbal Communications, Managing Motivation, Managing Motivation Digitally, Management of Digital Communications, Managing Technology and so on. 

# data[].attributes.body
Theme 1:
Management of Communication

Sub Themes:
1- Communication theory and processes.
2 - Communication conduits and their suitability.
3 - How to improve and manage workplace communication.

Theme 2:

Conflict management

Sub Themes:
1 - Causes of conflict.
2 - Team conflict and the impact on productivity.
3 - Conflict resolution.