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This approach to time management is effective, but imperfect. It may minimize false alarms and save time wasted on things that never pan out."The 'connected world' vision is no longer a buzzword — it's already happening," said Waqas Makhdum, vice president of marketing at cloud mobile app development platform Kii. "Over the next few years, we see it becoming an integral part of our lives, whether it is through smart homes, smart cars or smart health care. It's clear that the IoT will disrupt most industries." As the Harvard Business Review puts it, “Just imagine the number of phone calls, chat sessions, text messages and self-help searches that will be necessary to reconcile consumers’ configuration, activation, integration, backup, and security needs across this diverse network of devices by 2020.”

Reference
https://www.softwareadvice.com/resources/iot-customer-service/
https://relate.zendesk.com/articles/iot-customer-service/
https://www.isasensing.com/2017/02/24/iot-competitive-advantage/

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How the IoT Is  Improving Competitive Advantage

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How the IoT Is  Improving Competitive Advantage

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The Internet of Things is arming businesses with the tools to improve the speed and quality of the customer experience, while optimizing the effectiveness of field services. It has proved invaluable for analyzing internal operations, product management and customer-service options. The true value comes from providing services connected through existing and emerging digital technologies all along the service supply chain. Companies have to follow the market trends to survive in a competitive market, and ISA – Intelligent Sensing Anywhere is a robust company with 26 years that always looking for new market opportunities to satisfy its customers

Reference
https://www.isasensing.com/2017/02/24/iot-competitive-advantage/
https://www.rfidjournal.com/articles/view?16790/2

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Consumers are drawn toward all kinds of IoT innovations because connected devices serve to personalize the experience for each and every individual. Take Samsung’s connected fridge, for example. The fridge is accessible via smartphone, so people can see what’s inside their fridge from anywhere through a WiFi enabled camera. It can also help save and manage shopping lists items and favorite recipes.
This also provides added convenience for consumers. Tasks can be easily completed with a smartphone in combination with a connected IoT device. A connected air conditioner, for instance, can be adjusted by someone from their office to cool their home so when they return it’s at a specified temperature. This saves the inconvenience of coming home to an uncomfortable household, adjusting the temperature, and waiting for their living space to cool down.

Go check out the YouTube video below for a better enlightenment of what is Samsung Smart Fridge :)

References
http://www.skulocal.com/insights/why-consumers-love-the-internet-of-things-and-retailers-do-too/

https://internetofthingsagenda.techtarget.com/definition/Internet-of-Things-IoT

https://www.cnet.com/news/heres-whats-next-for-samsung-family-hub-smart-fridge-ces-2018/

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IoT has a big role to play in customer experience by enhancing communication anreducing wait times 

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IoT has a big role to play in customer experience by enhancing communication anreducing wait times 

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Put yourself in your client’s shoes. Is making a customer service request too onerous a task? Do you dread having to answer seemingly endless questions confirming identity, location, and eligibility? As customer experience becomes ever more important, so too does the need to simplify how customers connect with vendor support and to decrease average vendor response times. But, providers must deal with the escalating costs to improve service efficiency with faster response times usually associated with additional people resources.

References:
https://www.capgemini.com/2018/02/iot-is-changing-the-way-we-improve-customer-experience/

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Understanding the impact of IoT on customer service

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Understanding the impact of IoT on customer service

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Today’s consumer is intelligent and will shop where he can get the best service, the best product, probably at the best quality, the best customer experience.
In today’s digital world, achieving customer loyalty is difficult, but not impossible. Because customers have so much information at their fingertip for example in Google. they also can compare you to your competitors in seconds. Offering an outstanding customer experience can differentiate you from your competition even more than a lower price point.

References
https://www.mitel.com/blog/understanding-the-impact-of-iot-on-customer-experience

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How IoT retails improve the customer experience?

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How IoT retails improve the customer experience?

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IoT in retail has created new ways to shop, including smart fitting rooms and virtual reality-enabled customer experiences. But consumers haven’t fully embraced connected technologies yet. As consumers grow more discriminating, retailers have turned to technology to create more personalized, in-the-moment service.Increasingly, consumers have higher expectations for their shopping experience. They want more efficient service, higher-quality products, bigger discounts—and they want retailers to meet their needs in the moment.Using technology to create more tailored service can yield ROI. According to DigitasLBi’s Connected Commerce survey, 62% of consumers purchase more items more often when they receive personalized service. three of the big brands that use IoT are Amazon, Apple and Google.

References:

https://www.cisco.com/c/en/us/solutions/internet-of-things/iot-retail.html

http://www.onalytica.com/blog/posts/iot-2017-top-100-influencers-brands-and-publications/

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How IoT retails improve the customer experience?

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How IoT retails improve the customer experience?

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5 exciting ways IoT will change the customer experience

1. More Personalized Service

2. Streamlined Customer Interaction
3. More Relevant Marketing Incentives
4. Real-Time Responses To Customer Needs
5. Faster R&D Turnaround

References
https://www.mitel.com/en-gb/blog/5-exciting-ways-iot-will-change-the-customer-experience

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10 Innovative IoT Companies and Products

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10 Innovative IoT Companies and Products

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The internet of things has an huge future but don't underestimate how much it is changing the world right now.

1. SkyBell
2. Deako
3. June
4. Particle
5. MyMDBand
6. Roost
7. Jasper
8. Samsara
9. Hologram
10. Awair

References:
https://www.entrepreneur.com/article/298943

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Potential of IoT in customers' community

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Potential of IoT in customers' community

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In my opinion, I strongly believe that the Internet of Things (IoT) holds huge potential for society, especially when it comes to customer experience.The fact that the IoT can help businesses gain so much information about their customers is incredibly exciting but how they begin to use that information to transform the customer journey is where the real power of the IoT lies.

The IoT is the strongest tool we have to use in order to enhance our customer experiences because,
1. It has the power to show us what customers really want, when, and how they want it and,
2. It holds tremendous potential for engaging customers 24/7—where they work, live, eat, and move

References
https://www.voxprogroup.com/customer-experience/how-to-strengthen-your-customer-relationships-with-iot/

https://internetofthingsagenda.techtarget.com/definition/Internet-of-Things-IoT

https://www.forbes.com/sites/danielnewman/2017/06/20/improving-the-customer-journey-with-iot/#7554315e4e9a

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How IoT retails improve the customer experience? 

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How IoT retails improve the customer experience? 

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As we all know, the Internet of Things (IoT) is a network of connected physical objects surrounded with sensors. IoT let these devices to communicate, study and share data about the physical world around us through networks.

In retailing, the “things” can include RFID inventory tracking chips, traditional in-store infrared foot-traffic counters, cellular and Wi-Fi tracking systems, digital signage, a kiosk, or even a customer’s mobile device.
So, how can we actually say that iot retails enhance customer experience?

References:
https://www.shuup.com/shopping/retail-iot-solutions-improve-customer-experience/
https://internetofthingsagenda.techtarget.com/definition/Internet-of-Things-IoT
https://erply.com/what-is-retail/

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The impact of the Internet of Things on customer service

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The impact of the Internet of Things on customer service

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1.Predictive customer service

Manufacturers and service organizations can remotely monitor operations and service levels effectively by-passing the need for consumers to request repairs. All these requests and demands are automatically ‘call in’ to report it.

2.Data to drive personalization and improvement

Utilities can analyze energy usage and provide real-time tips on how to save money, while insurers can calculate the accident risk of individual car owners by monitoring their behavior behind the wheel, and rewarding good drivers

3.Making the experience easy

Help organizations deliver a seamless, joined up experience. Whether it is monitoring exercise through wearable sensors connected to mobile phones or being able to automatically switch on air conditioning when a commuter is five minutes from home, all of this makes consumers lives easier and therefore boosts loyalty.

4.Overcoming the security challenges

Connected toys and sensors have already been hijacked by hackers, while after an argument with a customer, one smart garage door company removed his control over the product.

references:

https://www.eptica.com/blog/impact-internet-things-customer-service

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4 IoT Applications Retailers are Using Today 

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4 IoT Applications Retailers are Using Today 

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1) Predictive equipment maintenance

2) Moving merchandise more efficiently

3) Demand-aware warehouse fulfillment

4) Use video or Wi-Fi foot-traffic monitoring to see if customers dwell over a product area

References:
https://www.sas.com/en_th/insights/articles/big-data/five-iot-applications-retailers-are-using-today.html