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This is the Departmental Operating Procedure for Guests Ready Cards at Woburn Holiday Village. This is the document that the Head of Department from Housekeeping brought to me and asked for Elveden Village to adopt this DOP.

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Evidence C- Guest Ready Checks DOP Woburn

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I used this model because it would show the HK HOD how I came to the decision I was making not to follow the Woburn. It is a usual tool to have, but would probably work better in a bigger project with more options available.

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This is the report the HK HOD's pull off the HAMS system to show how many Lodges have been checked in each Zone. They can also break it down in to each Team leader.

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Evidence showing how the amount of Lodges check rose after the Project due to time saved on the GRC procedure.
50% and under = Red mark for the zone

51% - 74% = Amber for the zone

75% - 100% = Green for the zone

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Evidence F - GRC audit after trial begins

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I had to devise a new design for the Guest Ready Cards as there needed to be a distinct difference from the Salto cards that can open Lodge doors so that there was no confusion. The issue came up early during the planning period during a meeting with HK HOD.

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This was the system that was being used at the time the project was given to me. The housekeepers had to input all checks on to a PDA using the internet.

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The housekeeping HOD's aims and objectives of this project were to change the current GRC procedures to a time saving new procedure which would see a rise in DES scores for the unit. My aims and objectives were to help devise a new system, but with the Security of the Village in mind.

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The HOD's in Housekeeping count from Plan On the amount of Lodges that have had a GRC and input that number on to the spreadsheet.
50% and under = Red mark for the zone

51% - 74% = Amber for the zone

75% - 100% = Green for the zone

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Evidence B - Guest ready checks percentage per team

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Evidence of buying the Salto Cards for my Guest Ready Check Project

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On small projects like this one I can determine the risk levels and the impact they may have. This is from a company template that has hints and tips to aid filling in the document. Large projects are managed by the Village's two project managers and as HOD of Security I may be asked to run part of the project i.e. in a recent car park refurbishment I was tasked with the marshaling, signage and diversion map to aid the project.

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Background knowledge to help understand the information in my reports and evidence.

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Glossary of Center Parcs Terms and Lingo

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The five Village Annual Security Audit finished on the 6th December and the outcome of this project will be briefed to the Company Directors.

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Another issue that I came across that I was not expecting was that I was under the impression through my knowledge of Salto that I could make the cards and when they were used on the doors the system would read an invalid card. When tested this did not happen so I had to ask the external contractor if there was a way to overcome this and make my ideas feasible. He sent me the attached email, which did not work as the change needed to happen on the main server at Head Office. This was completed and the contractor told me the idea could now be adopted by the other Villages and he thought it was a good idea. This was via phone calls.

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This was a training manual that I devised to help the HK HOD's after I had completed completed face to face training with a majority of them.

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HAMS TRAINING MANUAL FOR CONDUCTING AUDIT TRAILS

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Witness Testimony from Housekeeping Deputy Line Manger

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Witness Testimony from Housekeeping Deputy Line Manger

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Rachel Murdy Witness testimony  on Project

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Resources and Costs

60 x Salto cards required at 83p each equating to £49.80p.

Printer ink roll at £28.99p.

1 x Security Officers time to make the 60 cards for one hour equates to £9.94p.

1 x Security Managers time to train the eight HK HODS for one hour equates to £15.76p.

Overall estimated cost total = £104.49 for all zones to be up and running.

Cost of a PDA per year = £105 for one zone so eight zones equals £840 per year.
All of these costs are paid out of the Security Operational Budget as all Salto equipment/training etc. (barring Salto Lodge locks which sits on the Technical Service Operational Budget) sit with Security. Head Office though Finance dictate what sits with what department, as Head of Department I would not require any authorisation from a third party.

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DES Scores since new Guest Ready Check system in place

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Testimony from HK HOD to bought the project to me

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Testimony from HK HOD to bought the project to me