# data[].attributes.body
Very little response, services overwhelmed

# data[].attributes.body
Video calls for HTC clients from client and advisors' home

# data[].attributes.body
Video call as a channel is being offered to HTC clients

# data[].attributes.body
Janet doing presentation to food bank volunteers

# data[].attributes.headline
4. less travelling around the country; some technology issues in remote locations

# data[].attributes.subject
4. less travelling around the country; some technology issues in remote locations

# data[].attributes.body
4. more investment for LCAs in tech
4. newer BPLs still want to meet LCA contacts face to face - if possible

# data[].attributes.body
Loaded with more work from other projects

# data[].attributes.body
Working from home means we lack human contact.

# data[].attributes.body
* Either:
a. Consolidation when IT equipment
b. Reduced to Emails, much more difficult to contact.
* Lack of a human contact.

# data[].attributes.body
Monthly meetings with stakeholders to update on UC

# data[].attributes.body
Longer for the research projects - really exasperating. Going through the motions. Feels like cramming data together. Quality over quantity perhaps? So much more out of them if you could spend longer on them. Ideally not less than 6 months.
- written into grants about working with BPLs?
- small offices don't have the time to be involved in research. How do we change that?
- more time to get each of the offices involved (building relationships, "time to bring people with us")
- time to pilot parts of our research

# data[].attributes.body
Stakeholder engagement in certain areas - LCAs aren't always keen on engagement with specific stakeholders

# data[].attributes.body
Actually lost some contacts during Lockdown, telephone numbers changes. Totally reliant on DWP otherwise (at least for a large region). It has been helpful to provide a direct phone number for JobCentres. No urgency for LCA contact. Less involvement in projects as the LCAs are fighting fires. Exchanged emergency phone numbers, which helped LCAs and JobCentres stay in touch - should this be revised?

# data[].attributes.body
LCAs don't want us to be part of their stakeholder engagement. Lockdown and corona has only made that more the case - stakeholder conversations become emails and so if you're not on those emails, you can't get involved.

# data[].attributes.body
DWP engage with partnership managers not necessarily BPLs

# data[].attributes.headline
4. working remotely - new BPL has only met line manager once

# data[].attributes.subject
4. working remotely - new BPL has only met line manager once

# data[].attributes.body
4. research projects - high expectation of availability to do work, always at your desk etc.
4. challenges of home working with family at home
4. loss of presence in outreach locations during pandemic - some LCAs now using video tech

# data[].attributes.body
* Stakeholder integration has meant a less intimate relationship and so Case Studies have suffered.

# data[].attributes.body
* Editing tableau data and draw it out for trends.
* Meant getting involved with more local research teams.

# data[].attributes.body
A lot depends on who's managing the relationship with the DWP at a senior level

# data[].attributes.body
* Understood what the need was in the local community.

# data[].attributes.body
* Working more closely with local research so they can improve funding.

# data[].attributes.body
DWP have asked for concerns to be raised through the senior partnerships manager.

# data[].attributes.body
Some LCAs are protective of their stakeholder relationships.

# data[].attributes.body
Being out of the office and meeting up with colleagues, not visiting LCAs

# data[].attributes.body
* Dedicated newsletter and newsfeed.

# data[].attributes.body
First couple of months of lockdown, before the research project, wasn't clear what we should be doing.

# data[].attributes.body
* Much stronger relationships across the district.

# data[].attributes.body
LCAs have found it easier not to engage with us. We can't just drop in and they can ignore our emails.

# data[].attributes.body
* Home LCA understands role better and have improved support.

# data[].attributes.body
Not being able to see how advisers are doing their work, trying to understand it from a distance has been challenging.

# data[].attributes.body
It feels like a jigsaw when you start - it's not clear how everything fits together without seeing things in person. Can't even put a face to a name.

# data[].attributes.body
* Managed to get hold of an LCA that pre-lockdown had been incommunicado.

# data[].attributes.body
- struggled to meet targets (specifically for F2F targets) in Lockdown and the pandemic
- physical space in JobCentres after recruitment of Job Coaches lacking, and priority given to DWP
-

# data[].attributes.body
* Tightening up the definition of the BPL role.

# data[].attributes.body
* Be good to have consistency across
* Be able to be a bit more sure of ourselves as BPLs when dealing with LCAs both home and in district.
*

# data[].attributes.headline
2. Building relationships/meeting in person

# data[].attributes.subject
2. Building relationships/meeting in person

# data[].attributes.body
Particularly for new starters, it's difficult to build relationships. There should be more regular meet-ups. National don't have to attend, could be something we organise.

Important to meet up in person to discuss issues.

Introductory video chats with new starters has worked well.

# data[].attributes.body
* Integrating Universal Support/Help to Claim with Local and National Services.

# data[].attributes.body
Some of the job doesn't feel relevant now, post covid. Needs clarity. Outside of research, what are we supposed to be doing if stakeholder engagement isn't working?

# data[].attributes.headline
1. Looking forward to the Challenges of the Future

# data[].attributes.subject
1. Looking forward to the Challenges of the Future