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Product information are clear and easy to understand

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Websites that are easy to navigate around

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Look for websites with HTTPS for safe and secured shopping experience

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Zero control about when the package is being delivered

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Too many steps, from selecting to buying

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Not clear if the website is safe. No secured connections (SSL/HTTPS)

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Registration and payment process too complex

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Trying to figure out if the website is secured before trying to make an online payment

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When you saved your credit card information on an online shopping website and realising that your information may have leaked from a recent cyber attack

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When using phone to shop online, some website does not support the view so the font and words are all out of place

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Price inconsistency between products bought at the store and buying it online

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The customer service is hard to contact if there are problems with your product

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When trying to look up for information on a product, the company did not offer detailed product information that address the shopper’s questions

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The complexity of the site may cause customer to look elsewhere for similar products

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After spending hours shopping online and realising that a glitch has erased your cart

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Some websites are scams. Sometimes looks too good to be true

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The order never arrive on the on time as stated on their website

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The item you received is not the item listed as purchased