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Apart from having advantages out there, there are also drawbacks using cyber language for teenagers.

Based on research i have done, i found out that

Reference:
Daneshdoust, B. & Keshmiri M.A., (2012). The advantages and disadvantages of Internet-based language learning in Iran. Retrieved from

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As there the advantages, there must be must the disadvantages, right ? Can, you share with my the disadvantages ?

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yes, besides all the advantages that teenagers get from learning cyber language, they cannot learn the beautiful of literature of our own language. They cannot learn the exact way to express what they wanted to deliver using full sentences and may results to many wrong words usage in one sentence. Therefore, the teenagers whose mostly student would have the difficulties in academic performances such as writing. The excessive usage of cyber language can make a person to forget the full sentences as they using the words daily. They might feel weird in writing in full sentence as they usually use short form and abbreviation. Therefore, I can say that the teenagers are missing the beauty of language in real life.

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More on the drawbacks of cyber language which one if them is the informal ways of communication. This can be seen betweentweena a student and a teacher or lecturer when they're communicating through internet medium. For sure, they'll be using internet language. This creates informalities and might lead to misunderstanding if there's misuse in the usage of cyber language. We cannot control other people's feelings and different people have different understanding. Therefore I think, face to face communication is preferable when you want to communicate formally.

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In my opinion,cyber language has several advantages ,it promotes cohesion within a community; that is true. Language is an integral part of culture, and slang helps identify those who are native to that particular culture. Oftentimes, when you here people use slang effortlessly, you identify with them, given that both you of probably had a similar upbringing and experience of culture. From then on, you feel a greater sense of kinship with that person and that you can relate better to them, regardless of whether in reality you can or not.

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cyber language let people from various part of the world to become connected. As for example, the usage of slang make people interested to ones culture and wanted to know people more. Teenagers can vary their friendships not only from it's own country but also outside of the country to widen their cycle of friends. cyber language let the teenager to acknowledge the different culture that people have and indirectly adding their knowledge about others and cultures.

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okay so lets move on to advantages of cyber language

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I want to add another advantages of cyber language.  Stimulating interests of learners in language learning: Interest is very important to learners, without interest nothing can be achieved. In the traditional way of learning, the biggest problem is that how to arouse learners’ interest. But the Internet-based language learning can help learners to display their individuality fully. By using cyber language it will make more fun in communicating among the teenagers. (Daneshdoust & Keshmiri, 2012)

References;
Daneshdoust, B. & Keshmiri M.A., (2012). The advantages and disadvantages of Internet-based language learning in Iran. Retrieved from https://ac.els-cdn.com/S1877042811030424/1-s2.0-S1877042811030424-main.pdf?_tid=deae0304-01f4-440c-86ec-6dac801dda94&acdnat=1534303920_456f84f7dd9235c96fcab96930907d17

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Another advantage is that, cyber language transfers nuanced messages in highly compressed form. Yes... and no. How nuanced and/or compact a message is has nothing to do with slang per se. Rather, that is an innate characteristic of intercommunal communication. People within the same community, sharing common backgrounds, activities, events, etc tend to develop the same associated nuances with commonly used words and phrases; and they also tend to compress the language for the most common experiences.(Haaeim, 2016)

I'm sure all of use already experience it ourselves. For example when we are communicating with our friends or even family through electronic devices, we kinda use some slang that is very well known among us because it's just naturally like that, as we share the same background and everyone is aware of the meaning of the cyber language we are using.

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Cyber language from my understanding is a slang that were used by the teenagers as a short form such as LOL as in lots of laugh. this cyber language is widely used by the teenagers as it always consume a little amount of time to deliver some messages, the teenagers also used the language as a trend as everyone been making new short form in their messages.

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As in Chinese term, cyber language has built manyI vivid and interesting new words,which include words coined by netizens, and words that are expansion, change or transformation from Chinese inherent words,just like "putting new wine into old bottles".In the cyber context,meanings of Chinese inherent words have developed multivariate types,such as derivative types,non derivation types,and divergent types,resulting in a corresponding change in the category of synonyms and antonyms. In addition,the flexible use of cyber language has an impact on the color meaning of Chinese inherent words.

Reference:
1. Yinwei. Z. 2014. Retrieved from, http://en.cnki.com.cn/Article_en/CJFDTOTAL-YYYY201404017.htm

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Yess

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Okay so everyone is here! so lets start with our discussion shall we? Can someone explain to me what actually is cyber language ?

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In my opinion, cyber language is refers to various kinds of slang used by different people on the Internet. It is difficult to provide a standardized definition of Internet slang due to the constant changes made to its nature. An example of Internet slang is "OTW" meaning "On The Way". New dialects of slang used nowadays in order to get along with the trend words and also more easier way to communicate. Some people only use for fun. Many people use this cyber language not only on the Internet but also face-to-face.

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Hello everybody

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we just have few people here where everyone?

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Oooooooooooooooooo

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Advantages and drawbacks

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Helloooooooooooooooo

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Okay our title of discussion today is cyber language advantages and drawback for teenagers

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Ahh... Nice topic 👌

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Hello everyone! yes we are gonna have another discussion today

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What is it again? Anyone? 🤔👉👈

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Guess we are going to have a discussion on a another topic today!

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Hi everyone, welcome back!

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🤓 Helloo

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let's

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We had a very great discussion! Good job everyone 😁

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Yes muslimah! That's the sum up from our discussion these 2 days

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WAAAAAAAAAAAAAAAAAH

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Let me conclude our discussion regarding our topic which is IOT. The first one we already talked about the meaning and the type of IOT services and application available. We also discuss about how IOT enhance customer experience. And today we discuss about the advantages and disadvantages of IOT services together with how to overcome and improve customer experiences when using IOT services.

I would like to share one quote with you guys about IOT services.

“We speak of ‘software eating the world,’ ‘the Internet of Things,’ and we massify ‘data’ by declaring it ‘Big.’ But these concepts remain for the most part abstract. It’s hard for many of us to grasp the impact of digital technology on the ‘real world’ of things like rocks, homes, cars, and trees. We lack a metaphor that hits home.” – John Battelle

I think we have discuss enough about this topic. I hope everbody get new knowledge and learn a lot of things regarding IOT services.

REFERENCES LIST:

1)1) Chriss Woodford ( March 13, 2018) : Smart Homes and the Internet of Things
https://www.explainthatstuff.com

2)1) Bhaskara Reddy Sannapureddy ( February 25, 2015) : Pros & Cons of Internet of Things (IOT)
htttps://www.linkedin.com

3)  Tactical Network Solutions : TOP 10 quotes about the internet of things
https://www.cybrary.it

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wow interesting quote muslimah! i get a lot knowledge from what you guys share with me 👍🏻

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alhamdulillah. Nice conclusion mus, thank you 👍🏻

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I have some new additional info here before we end this discussion

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IoT - Internet of Things Benefits & Risks

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Cybersecurity is also a risk we are already familiar with and one that is likely to be exacerbated by IoT. Since any node on a network is a potential point of entry for a hacker, overall network security will become an even bigger issue than it is today.

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I think we really discussed a lot of things regarding this topic! I've gained a lot of new informations, thanks to you guys 😆

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Ohhhh nicee 😁 thankyou for the information Muslimah. Yes I agree with Hanie. Waiting in a queue for a long time is really tiring. I personally think that it is such a brilliant step for Disney to apply the MagicBand in order to improve the customers' experience. That will surely help them to gain information to take appropriate actions regarding the matter!

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everyone should be brilliant right now!

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let me talk about the last way to improve  customer experiences which is

Form an orderly queue

Many customer have experienced the frustration and boredom that comes with a long wait, from queuing at the till at the supermarket, to joining a line at the airport check in, to sitting at home for a delivery.While crowds of people can be a sign of success, a poor waiting experience is one of the most complained about aspects of interacting with a brand.
there’s only a certain amount of time someone will wait before they give up and go elsewhere or make the decision to never put themselves through that experience again.

There is one quote from Henry Samuel said that "we need to get smarter about hardware and software innovation in order to get the most value from the emerging Internet of Things"

Rossi (2017), said that one example of a company doing this well is Disney, whose MagicBand, worn on the wrists of visitors to the Magic Kingdom, features a long-range radio which can be picked up by the company’s ‘queue management’ task force. The team can then work out where customers are, what they are trying to do or see and how long they have been waiting for. Such insights allow the team to take appropriate action, all using readily-available and easy to obtain data.

IoT can help other companies resolve this issue by helping to monitor and predict their own in-store wait times, keeping customers informed of what to expect, suggesting a quieter time, or providing a distraction, such as a game or survey to complete while waiting.  Amusement parks have perfected this art with the ‘pre-show experience’ when customers are facing lengthy queues. Perception of wait time is greatly reduced when people are kept occupied.

REFERENCE LIST:

1) Ben Rossi (26 july, 2017) : How to improve customer experience with the internet of things
https://www.information-age.com

2) Tactical Network Solutions : TOP 10 quotes about the internet of things
https://www.cybrary.it

3) Devcon (4 May, 2016) : Overcoming the Challenges of Building IOT applications
htttps://www2.renesas.eu

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Agree with your point Muslimah. It's legit. As you can see what she said and mentioned "many customer have experienced the frustation and boredom that comes with a long wait" in doing their businesses including shopping or paying bills etc. Therefore, by forming an orderly queue would less burden the customers and at the same time provide satisfaction to them.

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WOw another great information

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That's a new! Yes.
As customer, an update from time to time is very crucial. This is because, they need to gain trust from the tech they are relying on. Just like what Ainul mentioned in her statement there, "customer would not warry about the services provided by iot and will begin to trust and use iot for next time".

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But then again, I'm quite curious about how will ioT improves customers experience? Do any of you guys have any idea?

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More regarding the matter of how to overcome the challenges in using IoT is to have the authority to control  the usage of the technology.

This should be controlled and observed since from the level of primary. It is afraid that the of the kids are early exposed to the usage of IoT. The authority such as the school teachers if it's at school, or the government should be able to strict the rules in order to control the misuses of IoT.

"Parents and students should be aware that devices owned or configured by the school are subject to acceptable use policies even while the student is using them from home and may contain software that restricts  or monitors how the machine is used" (Gallagher, 2017).

References
1. Gallagher, K., (2017), Parents guide to educational technology, Retrieved from https://www.connectsafely.org/edtech/
2. Lacks, M., (2016), How to secure future of IoT, Retrieved from https://securingtomorrow.mcafee.com/mcafee-labs/how-to-secure-the-future-of-the-internet-of-things/
3. Salat, M., (2017), The dark side of IoT, Retrieved from https://www.google.com/amp/s/blog.avast.com/the-dark-side-of-iot-devices%3fhs_amp=true

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What a good info 😘

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The improvement for customer experience with the Internet of Things is listen to the voice of the customer. Rayome (2018) stated that Monitor and improve experiences with company offerings. Customers increasingly expect that their IoT devices will connect with pertinent locations and customer support, the report noted. As example, give them an offer or interesting package services to them. Secondly, Rossi (2017) stated that bypassing the consumer by asking their unbiased opinion, logical step, and gives customer experiences deeper context. As conclusion, by combining IoT data can build more insighful understanding of their customers' perceptions, expectations and need to optimise the customer experience. Thirdly, Personalised & relevant interactions. The internet of things enables brands to play a much more important role in consumer’s lives – facilitating and enhancing everyday experiences. For example, big brands provides real value for each services.

That's all i can think about.

References
1. Rayome, A. D., (2018). 4 ways IoT can improve the customer experience. Retrieved from https://www.techrepublic.com/article/4-ways-iot-can-improve-the-customer-experience/

2. Rossi, B., (2017). How to improve customer experience with the internet of things. Retrieved from https://www.information-age.com/improve-customer-experience-internet-things-123467559/

3. Gilliland, N., (2018). How the internet of things can improve customer experience. Retrieved from https://www.econsultancy.com/blog/69988-how-the-internet-of-things-can-improve-customer-experience

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Like i've mentioned earlier, the safety and privacy matters eventually give disadvantages towards ioT services that are offered nowadays. Hence, in order to overcomes this problem, it is important to manage the security risks.

Beecher (2018) mentioned, "By using the right approach this risk can be managed. Half of the respondents in the research said that proven security with multi-layer protection and continuous monitoring is crucial for any IoT solution".

As hackers and irresponsible people out there easily trying to get the access to the customers' private account and causes damages, double protection security should be implemented, as well as frequent monitoring from the involved authority.

If you guys need further explanation, try to read more about it on these websites through these links:

References

1. Beecher, P., (2018). Three IoT implementation challenges and how to overcome them. Retrieved from https://www.itproportal.com/features/three-iot-implementation-challenges-and-how-to-overcome-them/

2. Patterson, S. M., (2017). How to improve IoT security. Retrieved from https://www.networkworld.com/article/3217664/internet-of-things/how-to-improve-iot-security.html

3. Barnett, R., (2018). The challenges you face with IoT and how to overcome them. Retrieved from https://www.raritan.com/blog/detail/the-challenges-you-face-with-iot-and-how-do-to-overcome-them

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APJ Quick Look: IoT Security and Risk Management

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How can we overcome the IOT ? According to (Augmate, 2018 ). Augmate’s mission is to be the world’s premier IoT solution provider for device management including and integrating data exchange, usage, analysis, decision making, artificial intelligence, management, human advancement and future uses. All while providing the ultimate in security and speed to accessibility. To learn more about our IoT solution,you can click this link
https://www.augmate.io/iot-implementation-challenges-and-how-to-overcome-them/#

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I know

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okay that was a great information regarding how to overcome IOT, hanie! 👏🏻

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okay now lets move on the next one which is regarding how to overcome the challenges of Iot. did anyone know how?

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I also want add some information regarding how iot improve customer experience by making sure that all data and updates were informed to the customer. By making the updates, customer would not warry about the services provided by iot and will begin to trust and use iot for next time. This is because by sending regular status updates to customers’ smart devices, this company reduced these queries by a significant 80%.

According to Ben (2017), the iot provided a vital bridge for the disconnect between a customer’s anticipated experience and those a business can actually deliver on.

Finding and preventing these experience gaps before they turn into complaints and abandoned transactions is a key area where iot can create a step-change for CX strategies.

Check this link below 👇🏻👇🏻

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The internet of things has a big role to play in customer experience by improving communication, reducing wait times and gaining greater insights

From paying for our daily commute with a flick of the wrist, ordering groceries via voice commands or remotely turning on the central heating, the internet of things is successfully transforming, modernising and improving everyday life.

It is already present in our homes, offices, possessions and, increasingly, on our high streets. For consumers, connected devices make ordinary actions 'smarter', and for marketers they could prove invaluable in delivering a superior customer experience (CX).

Future IoT-enabled devices have the potential to allow marketers to uncover limitless, innovative ways to understand and influence customer activity, behaviour, and buying trends.

Here's how brands can harness the reach and popularity of the IoT to ensure customers are engaged, loyal and a source of repeat business, whether that's through innovative delivery options to improving the queueing experience.

>See also: 6 critical questions to consider for your IoT CX strategy

Keep the customer updated

Waiting in for a package is a common and frustrating issue. A major online fashion retailer recently revealed that almost half of inbound customer questions concerned locating their delivery. By sending regular status updates to customers' smart devices, this company reduced these queries by a significant 80%.

While delivery times remained the same, customers' 'wait time' expectations vastly improved. Fewer inbound questions also meant more time could be spent resolving other complaints, improving service standards across the board.

In this instance, the IoT provided a vital bridge for the disconnect between a customer's anticipated experience and those that a business can actually deliver on. Finding and preventing these experience gaps before they turn into complaints and abandoned transactions is a key area where IoT can create a step-change for CX strategies.

Listen to the voice of the customer

Before big data, many businesses had a Voice of the Customer (VoC) programme to understand customers' opinions of their brand. However, asking a consumer directly will only reveal a limited amount of information. Insights will be primarily based on emotions, rather than tangible facts, and this makes it difficult to tie survey results back to operational data such as order value or return rates.

Bypassing the consumer by asking their unbiased, connected devices is the next logical step, enabling brands to uncover new information that gives customer experiences deeper context. It's not just about understanding what a customer does (store visits, buying behaviours etc.) but bringing together multiple data points to understand why they do it.

Unlike surveys, the IoT can bring rich, contextual data using everything from mobile phone sensors, to ink levels in the office printer. In turn, this can drive better analytics and identify more effective touchpoints in the customer journey. By combining such IoT data with traditional surveys and VoC responses, brands can build a far more insightful understanding of their customers' perceptions, expectations and needs to optimise the customer experience.

Form an orderly queue

We've all experienced the frustration and boredom that comes with a long wait, from queuing at the till at the supermarket, to joining a line at the airport check in, to sitting at home for a delivery.

While crowds of people can be a sign of success, a poor waiting experience is one of the most complained about aspects of interacting with a brand. There's only a certain amount of time someone will wait before they give up and go elsewhere or make the decision to never put themselves through that experience again.

One example of a company doing this well is Disney, whose MagicBand, worn on the wrists of visitors to the Magic Kingdom, features a long-range radio which can be picked up by the company's 'queue management' task force. The team can then work out where customers are, what they are trying to do or see and how long they have been waiting for. Such insights allow the team to take appropriate action, all using readily-available and easy to obtain data.

IoT can help other companies resolve this issue by helping to monitor and predict their own in-store wait times, keeping customers informed of what to expect, suggesting a quieter time, or providing a distraction, such as a game or survey to complete while waiting. Amusement parks have perfected this art with the 'pre-show experience' when customers are facing lengthy queues. Perception of wait time is greatly reduced when people are kept occupied.

>See also: How the Internet of Things will transform customer interaction

Think wearables for contextual information

In recent years, wearable technology has seen a significant rise in popularity and adoption throughout the consumer marketplace. But this technology can be used for far more than just tracking your daily steps.

Many hotels use a wristband system to give all-inclusive visitors quick and easy access to specific perks. Transforming these into wearable, IoT-enabled gadgets could offer much more than the ability to identify a hotel guest. By using the device's contextual information, staff could interact with customers in a much more meaningful way.

Whether it's proactively suggesting excursions (as they know they've already travelled 'off resort' recently), pre-empting dining room queues or presenting offers that relate to a guest's personal preferences, this human-related data can deliver valuable insights into customer behaviour to better predict what they will do next and what they will best react and respond to.

The rich, contextual data provided by the IoT when combined with traditional experience feedback has the potential to allow brands to understand and interact with consumers in a whole new way, to uncover a greater number of - and more effective - touchpoints in the customer journey.
Sourced from Leonie Brown, customer experience strategist, Qualtrics

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How to improve customer experience with the internet of things - Information Age

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From paying for our daily commute with a flick of the wrist, ordering groceries via voice commands or remotely turning on the central heating, the internet of things is successfully transforming, modernising and improving everyday life. It is already present in our homes, offices, possessions and, increasingly, on our high streets.

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Yess

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Omg

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Aha good question Mus😊

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If see.
Well, apart from that, there is also another disadvantage of IoT that I learned based on my readings.

It's about: Dependability

Although we are living in the modern world with the advanced form of technologies, we need to be aware that nothing is perfect/flawless.
It does make our lives easier and better because with technology, we will put on less effort in going through our daily basis.

However, depending too much on technology is not really a good thing.
We may not notice it, but we are witnessing a major shift in technology and its implementation in everyday lives. There is no doubt that technology is dominating our lifestyle, reflecting a human’s dependability on technology. In case of a bug in the system, there are high chances of every related device getting corrupted. (Alkemi, 2018)

That's how it influenced our daily basis in a negative way.

References
1. Alkemi, R., (2018), Advantages and Disadvantages of IoT, pros-cons-of-internet-of-things from
https://www.redalkemi.com/blog/post/pros-cons-of-internet-of-things
2. Jones, P., (2016), Advantages and Disadvantages of IoT platform, Retrieved from https://medium.com/@patjonez01/advantages-and-disadvantages-of-iot-platform-eb9c309a14b0
3.Sannapureddy , B. R., (2015), Pros and Cons of IoT, Retrieved from https://www.linkedin.com/pulse/pros-cons-internet-things-iot-bhaskara-reddy-sannapureddy

More in the link down below 👇🏾

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Advantages and Disadvantages of Internet of Things! - RedAlkemi

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In today's technology-driven world, the significance of IoT is huge! However, there are some limitations of IoT and also some advantages. Know them here - RedAlkemi

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Woah, there are even have the disadvantages on the technology! The pros and the cons of Iot. Interesting fact and sources.

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Yeah that's true

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Really?😱 i though iot gives us more disadvantages. That means, we should think the pro and cons about iot.. hmm interesting

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True that, IoT services also have its own disadvantage. For example, in term of Safety.

Saxena (2016) had stated, "there is a chance that the software can be hacked and your personal information misused. The possibilities are endless. Your prescription being changed or your account details being hacked could put you at risk. Hence, all the safety risks become the consumer’s responsibility."

IoT service may give harms to the customers in term of their privacy. Since today, the world is full of modern technology and wide knowledge, there is a high possibility that their privacy can be intervined by the hackers with bad intentions.

Quite dangerous isn't it? 😥

References:

1. Saxena, P., (2016). The advantages and disadvantages of internet of things. Retrieved from https://e27.co/advantages-disadvantages-internet-things-20160615/

2. Sannapureddy, B. R., (2015). Pros and cons of internet of things (IoT). Retrieved from https://www.linkedin.com/pulse/pros-cons-internet-things-iot-bhaskara-reddy-sannapureddy

3. Jones, P., (2016). Advantages and disadvantages of iot platform. Retrieved from https://medium.com/@patjonez01/advantages-and-disadvantages-of-iot-platform-eb9c309a14b0

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wowwow that was a great information regardingthe disadvantages of iot wow

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When there are advantages there must be the disadvantages .In my opinion,the disadvantages of IOT there are multiple vendor devices involved in the IoT network and it requires interoperability tests to be conducted before launching the IoT system for use.When this happen it will incur costs on the IoT device manufacturers and network service providers (Arricent, 2012).

Furthermore,It will take some time for IoT system to become completely stable as there are new and upcoming standards being integrated in the IoT system.✌

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good evening! okay lets have a discussion . i am going to talk first about the advantages of Iot which is money.

The biggest advantage of IoT is saving money. If the price of the tagging and monitoring equipment is less than the amount of money saved, then the Internet of Things will be very widely adopted. IoT fundamentally proves to be very helpful to people in their daily routines by making the appliances communicate to each other in an effective manner thereby saving and conserving energy and cost. Allowing the data to be communicated and shared between devices and then translating it into our required way, it makes our systems efficient. As said by Maxwell that "a budget is telling where to go instead of wondering where it went"

Bhaskara (2015), said that automatic of daily tasks leads to better monitoring of devices

The IoT allows you to automate and control the tasks that are done on a daily basis, avoiding human intervention. Machine-to-machine communication helps to maintain transparency in the processes. It also leads to uniformity in the tasks. It can also maintain the quality of service. We can also take necessary action in case of emergencies.

REFERENCE LIST

1) Bhaskara Reddy Sannapureddy ( February 25, 2015) : Pros & Cons of Internet of Things (IOT)
htttps://www.linkedin.com

2) John C. Maxwell (2016), : Saving Money Sayings and Quotes
https://www.wiseoldsayings.com

3) Prateek Saxena (15 June, 2016) : The advantages and disadvantages of Internet of Things (IOT)
https://www.e27.com

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Wow! That's a whole new information for me. So iot services can save money! I get it now why a lot of people said that IoT services is actually very good. It can help people in many ways :) Great, Mus! Thankyou for the new information 😄

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Anyone with any idea of the advantages of IoT?

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Suree let's do that

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yes, i know two advantages of iot that everyone should know which are in term of time and monitoring. Knowing that the exact quantities of supplies or the air quality in your home, can further provide more information that could not have previously been collected easily, said Reddy (2015). While iot can save a lot of our time in our daily life.

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Let's discuss about advantages and disadvantages of IoT

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Back in this forum again

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Hello everyone

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Good evening! 🐣

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Good evening

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Hai hanie, lets continue our last discussion shall we? Are everyone here already hehehe

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Hye everyone.

May I add another advantages into the points. Another advantages of IoT is make the better quality of your life. Sannapureddy (2015) stated that all the application of Internet of Things makes your life even better ✨ On what terms of betterment? First in terms of it makes you feel comfort, more convenience and better management 👌🏻 So, it can improve the quality of your life. Secondly, it can save customers' money. The financial aspect is the best advantage. This technology could replace humans who are in charge of monitoring and maintaining supplies. Thirdly, cost-effective. Communication between electronic devices is made easier because of IoT. Transferring data packets over a connected network save time and money. The same data that would take a long time to transfer can now be done much faster, thanks to IoT. (Alkemi, 2018)

Do you guys agree with the advantages above? Have someone else want to add is pleasure

References
1. Sannapureddy, B, R. (2015).  Pros & Cons of Internet Of Things (IOT). Retrieved from https://www.linkedin.com/pulse/pros-cons-internet-things-iot-bhaskara-reddy-sannapureddy

2. Saxena, P. (2016). The advantages and disadvantages of Internet Of Things. Retrieved from https://e27.co/advantages-disadvantages-internet-things-20160615/

3. Alkemi, R. (2018). Pros & Cons of Internet of Things. Retrieved from https://www.redalkemi.com/blog/post/pros-cons-of-internet-of-things

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Thank you everyone and have a nice day 🌸

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Let's grab some breakfast! 😋😋😋

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Had fun discovering new things today!

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Thanks everyone!

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Agree with Ainul!

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agree with that, thankyou everyone!

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Sure Ainul! I also have some things to take care of. See you guys tomorrow!  👌😊

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Wow so much information for today😆 finally i make a productive day. Thank you you guys for taking your time for our discussion today. Let’s continue tomorrow 🤗

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oh thankyou ainul for add the information about the smart city. and plus hanie that was an interesting video. now i know that basically IoT is very interesting things.

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You guys can also check this link out!
They are a lot more information on how IoT changes the way to improve customers's experience. Hope this can help you guys more 👐

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Put yourself in your client's shoes. Is making a customer service request too onerous a task? Do you dread having to answer seemingly endless questions confirming identity, location, and eligibility? As customer experience becomes ever more important, so too does the need to simplify how customers connect with vendor support and to decrease average vendor response times. But, providers must deal with the escalating costs to improve service efficiency with faster response times usually associated with additional people resources.

To minimize live support costs, support forums and knowledge management systems are used as call avoidance measures so that customers can solve issues without logging incidents. However, these systems fail to address complex issues and hardly foster improved customer experience (CX). Recent technological advances are shifting the focus from preventative maintenance to predictive maintenance models that use IoT sensors to flag impending equipment malfunctions.

Surveys show that CSAT ratings are a function of customer support. Imagine if customers could pre-empt vendors' IVR systems, call centers, support forums and other systems and incidents could be logged seamlessly based on sensor reporting? Or, will IoT add another layer of technology that has to be tested and mapped to processes and business rules before it pre-empts other systems? IoT would also add a layer of opportunity to improve service metrics-from response time and the all-important first-time repair rate to improved CSAT.

What if your device could use IoT to self-report a defect or advise customer support of an impending problem? Traditionally, that's what preventative maintenance visits were for. However, if a live sensor in an HVAC system could notify the service provider that a compressor was losing power, the costs of a predictive repair would be far lower than a down system repair, monetarily and from a CSAT perspective. This is what we can now do for many consumer and industrial devices where IoT sensors are integrated with case management systems. In addition to reporting the incident, they can log a case, indicate any parts needed, and identify a technician who can fix the problem before the customer ever knows anything is wrong.

Capgemini demonstrated this capability in the Campground at Dreamforce '17. It featured a model train embedded with sensors on train car doors that triggered a service call if the door was ajar or malfunctioning while in service which could be catastrophic if shifting cargo went overboard during transit. While hypothetical, this demonstrates how simple, yet high risk situations can be avoided with IoT integration with case management tools. The demo goes on to locate the nearest qualified field engineer and identifies any parts needed to remedy the malfunction. Think of the lifesaving possibilities if medical devices like MRI and EKG systems could proactively report service issues before they were discovered mid-procedure? The same can be said for transportation systems, utilities, or any large, mission-critical system that is heavily relied upon by a business or the public.

Of course, none of this can be implemented seamlessly and without testing. But, is it any worse than existing manual case management or self-service processes? I have pointed but a few use cases for IoT integration for customer service. What cases and applications did I joggle in your mind? If this has intrigued you, stay tuned for my next blog on how Artificial Intelligence can save cycles for both end users and customer support organizations.

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IoT is Changing the Way We Improve Customer Experience

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Put yourself in your client's shoes. Is making a customer service request too onerous a task? Do you dread having to answer seemingly endless questions confirming identity, location, and eligibility? As customer experience becomes ever more important, so too does the need to simplify how customers connect with vendor support and to decrease average vendor response times.

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IoT really makes life easier!

Even in the storage and processing of data can be done on the edge of the network itself or in a remote server. If any preprocessing of data is possible, then it is typically done at either the sensor or some other proximate device. The processed data is then typically sent to a remote server. The storage and processing capabilities of an IoT object are also restricted by the resources available, which are often very constrained due to limitations of size, energy, power, and computational capability. As a result the main research challenge is to ensure that we get the right kind of data at the desired level of accuracy. The communication between IoT devices is mainly wireless because they are generally installed at geographically dispersed locations.

Now, after processing the received data, some action needs to be taken on the basis of the derived inferences. The nature of actions can be diverse. We can directly modify the physical world through actuators. Or we may do something virtually. For example, we can send some information to other smart things.

References
1. Kirk, B., (2014), 14 benefits and forces that are driving IoT, Retrieved from https://mapr.com/blog/14-benefits-and-forces-are-driving-internet-things/
2. Singh, H., (2018), The internet of things: IoT solutions and its benefits, Retrieved from http://customerthink.com/the-internet-of-things-iot-solutions-and-its-benefits/
3. Solanki, V., (2015), What are the benefits of IoT, Retrieved from https://www.quora.com/What-are-the-benefits-of-IoT

More benefits of IoT 👇🏾

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The Internet of Things (IoT) will be huge in several ways. The forces that are driving it and the benefits that are motivating it are increasingly numerous, as more and more organizations, industries, and technologists catch the IoT bug.

The number of connected devices on the IoT network will be huge. One estimate says that the number will be nearly 40 billion, which is approximately 30 devices for each and every active social network user in the world. That is actually a conservative estimate. Another analyst predicts that "trillions of sensors" will comprise the IoT.

The quantity of data being collected and analyzed in and through the IoT will be huge. No one can predict this "ginormous data" volume reliably, but we frequently see articles that mention zettabytes, yottabytes, brontobytes, and even as high as . For example: it is already true that sensors on a single Boeing aircraft jet engine can generate 20 terabytes of data per hour; the future astronomy optical telescope LSST (Large Synoptic Survey Telescope) will produce about 200 petabytes of data in its survey lifetime; and the future astronomy radio telescope ensemble SKA (Square Kilometer Array) will alone produce several exabytes per day as it senses the changes and behaviors of objects in the Universe. The Universe! - so, maybe we really are building the Internet of Everything after all. Each of these examples corresponds to one single node out of the billions (or trillions) that will be collecting and delivering data through the IoT. Those are huge "devices", whereas most devices on the IoT will be small (e.g., your home thermostat, your , your toaster oven, and everything else).

The economic impact and benefits of the IoT will be huge. Gartner predicts that the aggregated value and economic benefit of the IoT will exceed $1.9 trillion in the year 2020 alone. The analysts at McKinsey & Company (who predicted for us in 2012 the current, and worsening, shortage of data scientists to manage and work with big data) have looked at the IoT also and have identified 6 major benefits (at least) that the IoT will bring:

Tracking behavior for real-time marketing;

Enhanced situational awareness;

Sensor-driven decision analytics;

Process optimization;

Optimized resource consumption; and

Instantaneous control and response in complex autonomous systems.

Associated with these benefits (and others) are the major driving forces that are pushing us at an increasing pace toward full IoT development and deployment. These forces include (at least) the following 8 motivating factors:

1. Ubiquitous networks - personal wi-fi on your mobile phone and on every other device. Everyone (and everything) wants and needs to be connected.

2. Connected computing - we want all of our devices, phones, televisions, music players, vehicles, etc. to keep track of what we are doing, viewing, reading, and listening to as we move through our day, from place to place - the handoffs from device to device are already happening.

3. Ubiquitous sensors - on everything. It is already here - the Internet of Everything and the wearables revolution.

4. Intelligence at the periphery of the network - , the visionary database guru from Microsoft, envisioned smart sensors acting as a mini-database with embedded machine learning algorithms. Here is how he said it (10 years ago): "Intelligence is moving to the periphery of the network. Each disk and each sensor will be a competent database machine."

5. Analytics-as-a-Service - the API and App economies are already vast and growing - this enables any "thing" to "do something interesting" as long as it can connect to an API or invoke an App that performs a network-based service. The "thing" is a data generator and/or collector that also learns from, makes predictions, and maybe even takes data-driven actions in response to the data that are collected (through the versatility and convenience of an App or API call).

6. Marketing automation - mobile customer engagement, geolocation, Apple's iBeacon, etc. are all creating a network of knowledge about customers' locations, intentions, preferences, and buying patterns. Of course, this degree of location-based knowledge needs to strike the right balance between user privacy and the timely delivery of useful products and services to that user.

7. Supply Chain Analytics - delivering just-in-time products at the point of need (including the use of RFID-based tracking). Essentially, everything is a customer (including machines, automobiles, manufacturing plants, ATM machines, etc.), and the IoT is monitoring, watching, and waiting for a product need to arise.

8. Aging workforce! Really? - Yes! There is a huge hiring gap in manufacturing, which is pushing toward more automation, robotics, M2M (Machine-to-Machine), machine log mining, 3-D printing, predictive and prescriptive analytics in the machines that are doing that work for us. As the classic rock song "" predicted would happen in the year 5555: "some machine is doing that for you."

One of the major developers of IoT in the industrial environment is GE - check out the excellent recent article on "GE's Vision for the Industrial Internet of Things".

Several big data platforms are beginning to investigate the data challenges, communication standards, analytics requirements, and technology responses that the Internet of Things will bring to operational analytics and supply chain environments, but very few are architected to handle IoT. The data challenges include: high input rate, streaming (time-series) data, many small files, and the need for fast micro-adjustments in the operational environment. The biggest technology challenge will be the integration of everything: big data, cloud, billions of devices (IoT and M2M), and the network fabric.

All aspects of the IoT are likely to be huge, if not ginormous! As Bruce Modell (storage solution architect for CDW) has said: "Move over big data, here come ginormous data!" To learn more about the Internet of things, go here.

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14 Benefits and Forces That Are Driving The Internet of Things

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The Internet of Things (IoT) will be huge in several ways. The forces that are driving it and the benefits that are motivating it are increasingly numerous, as more and more organizations, industries, and technologists catch the IoT bug. The number of connected devices on the IoT network will be huge.

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Thank you guys ✌😘

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You guys don’t forget to check this video below to know more about smart city. I think by watching video can make us understand more about smart city. So i hope this can help 🙈🙈🙈🙈

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Wah! Now I know what does Internet of Things (IoT) stands for! And what it is all about yeay!

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Thankyou for the video Hanie and the new information Emylia!💃

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Oh yes muslimah, i also wanted add about smart home which is we also have smart city, for you guys information, smart city spans a wide variety of use cases, from traffic management to water distribution to waste management, urban security and environmental monitoring. Its popularity is fueled by the fact that many smart city solutions promise to alleviate real pains of people living in cities these days. Knud (2015) said that iot solutions in the area of smart city solve traffic congestion problems, reduce noise and pollution and help make cities safer.

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Yes, i am understand. Thank you Hanie and Muslimah.

I also have read an article from Kirspel (2016) stated that the automation of some customer service concerns. One of the benefits of the IoT is automation. By this system are develop, it can monitor and managed them. This can save your and customer time. So, from saving time, there are others benefits and services that includes in Internet of Things. So do you all agree when i say IoT really makes our life easier and many benefits to us. Besides that, Borne (2014) stated that marketing automation makes mobile customer engagement, geolocation, Apple’s iBeacon, etc. are all creating a network of knowledge about customers’ locations, intentions, preferences, and buying patterns. Next is Interactive engagement. Effective data analytics enables you to interact in real time with your customers by tracking location, timing and searching inputs. Dynamic interactions can be created and displayed in different screen sizes.

References
1. Kirspel, D. (2016). The Impact of the Internet of Things on Customer Service. Retrieved from  http://tcfcr.com/the-impact-of-the-internet-of-things-on-customer-service/

2. Borne, K. (2014). 14 Benefits and Forces That Are Driving The Internet of Things. Retrieved from https://mapr.com/blog/14-benefits-and-forces-are-driving-internet-things/

3. Singh, H. (2018). The Internet of Things: IoT Solutions and its Benefits. Retrieved from http://customerthink.com/the-internet-of-things-iot-solutions-and-its-benefits/

By the way, for more information, you can read here:-

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I want to add something regarding Hanie's point regarding IOT can create more opportunities.
Automatically we also can improve and learn over time via updates to products and services when there are opportunities.

Businesses are gathering IoT data from their products to analyze customer experiences and learn to improve, the report said. "Companies like Tesla are also delivering entirely new features, such as Tesla Autopilot, to existing products by adding software that uses IoT sensors and control in new ways," (Rayome, 2018)

I hope u guys understand 😘
Click this link for more details https://www.google.com/amp/s/www.techrepublic.com/google-amp/article/4-ways-iot-can-improve-the-customer-experience/

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Great! Didn't know ioT have these kind of services😍

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Anyway, I would like to add on that!

Ashton (n.d.) stated, the internet of things has the potential to change the world, just as the internet did. Maybe even more so. IoT can help in strategizing marketing efforts. This is because the company which uses the connected devices have the opportunity to get a whole 360 degree view of the preferences of the customers.

Rather than only focusing on a one-size fits all marketing scheme, marketers and advertisers can offer more to their customers, which will definitely improve the customers experience and satisfaction.

References

1. Howard, P., (2013). The internet of things. Retrieved from https://www.bloorresearch.com/2013/05/the-internet-of-things/

2. Rayome, A. D., (2018). 4 ways IoT can improve the customer experience. Retrieved from https://www.techrepublic.com/article/4-ways-iot-can-improve-the-customer-experience/

3. Gilliland, N., (2018). How the internet of things can improve customer experience. Retrieved from https://www.econsultancy.com/blog/69988-how-the-internet-of-things-can-improve-customer-experience

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When it comes to the Internet of Things (IoT) and customer experience - anything goes. It's the "wild west" all over again, where businesses in every industry are forging new frontiers with an endless array of connected services to meet and exceed customer expectations.

Understandably, as customer experiences evolve, so do customers and their demands. That's where IoT automation and real-time intelligence and control really pay off. Whether your customers are major manufacturers or consumers, IoT provides the ease and scalability required to meet needs faster and more cost-effectively.
IoT connectivity transforms the business model
For industrial manufacturing, robots are mission-critical to operational success. As a leading supplier of robotic machinery, ABB manages over 250,000 robots worldwide for their customers in a broad range of industries.

Previously, ABB was reactive, waiting for customers to tell them when a robot went down. By embedding robots with connectivity using IoT, ABB gained real-time visibility into every device, enabling them to proactively identify and fix potential problems, helping their customers reduce costly production losses.
Shorten response times with real-time insight
With precise and reliable information about what's going on with a robot, ABB's customers benefit from less downtime and higher productivity.

The company relies on the real-time device data and remote diagnostics of Cisco Jasper's IoT service platform to ensure the highest service reliability. "With Jasper automation, we have real-time monitoring data across our remote devices and can automate responses before incidents occur," said Jean- Christophe Alt, Project Manager at ABB Robotics Division in France.

To learn more about how ABB is using IoT to optimize customer experience, read their success story or view the video.
Increasing customer satisfaction
IoT has also revolutionized the supply chain and logistics industry, enabling companies such as Sendum Wireless Corporation, a world leader in package tracking technology, to offer their customers reliable, real-time data to track the location of goods, shipping conditions, and arrival time. After all, lost or damaged goods means lost revenue and unhappy customers.

Sendum started off as a hardware manufacturer, but as IoT technology evolves, the company has transformed into a services company, offering a complete end-to-end solution to their customers. "The Internet of Things is what has enabled Sendum to have a business," says Wayne Chester, President of Sendum Wireless.

Their connected services deliver real-time intelligence and insights on cargo in transit, such as GPS location, temperature and humidity, and shock, vibration and orientation of the goods. With automated triggers and real-time alerts to rogue conditions, customers can immediately take corrective actions to save the cargo from damage or destruction.

To learn more about how Sendum is using IoT to optimize the customer experience, read their success story or view the 2-minute video.
Are you ready to capitalize on IoT success?
It's easy to get started - simply request a no-obligation trial by signing up with one of Cisco Jasper's mobile network operators.

Cisco Jasper partners with 25+ mobile operator groups, representing more than 100 mobile operator networks worldwide. Mobile network operators offer Control Center and their communication services as a single integrated solution. Get started today!

Looking for more insight on how IoT accelerates profitable business outcomes? Be sure to check out part 1 and part 2 in our three-part blog series on real-world IoT success.

Be sure to catch all the latest insights: subscribe to the Cisco Jasper blog (top right of the page).

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IoT for business growth: How innovative companies use IoT to improve customer experiences | Cisco Jasper blog

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When it comes to the Internet of Things (IoT) and customer experience - anything goes. It's the "wild west" all over again, where businesses in every industry are forging new frontiers with an endless array of connected services to meet and exceed customer expectations. Understandably, as customer experiences evolve, so do customers and their demands.

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Oh i see, it is a new information for me 😱

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I also wonder, what kind of services IoT offer. Please share with us 😊