# data[].attributes.body
With a help of the smart pre-trained customer service chatbot - you can create your own bot integrating the social media platforms such as messenger, WhatsApp, and many more.

# data[].attributes.attachment_link.readable_text
In a simple it can be defined as a chatbot builder is a tool for creating chatbot or we can say it is a platform where we can build our chatbot with an ease. That main feature of builder platform is that it allows the company person to build of make changes to its bot without any coding procedure, thus makes it available for the people in the organization. With a help of the smart pre-trained customer service chatbot - you can create your own bot integrating the social media platforms such as messenger, WhatsApp, and many more.

The main aim of chatbot platform is to help the businesses to automate communication processes with the customers and for internal use as well according to pre-determined scenarios. Even it helps your businesses send an update, news, customer support and reminder to your customers out and they can make processing order.
Why it is Important?
Let's suppose that you own a watch company, and you have different stores in the many big cities of your state where you sell all the products in social. You may have noticed that all the customers have a lot of questions with them and they as often such as "how can I make an order?" "Can you show me more designs?", etc. then at the end you should have and idea why not to create a chatbot for your watch company to get that all questions covered with and ease?

A chatbot is a bot designed with Watson assistance, Natural language processing and many more which automatically guides your business customers towards your products and their purchase process, while on the other side if a person does all those tasks will get responsible for customer support failure while dealing with more critical issues as a time.
Chatbot are quite advanced, and it has many more advantages with it so let's see basic few of them while thinking about customer support:

1. Available-24/7: - Customer stay busy with their schedule in a daytime and they get time for recreation and purchase process after 6'o clock in evening at that time the support team may leave from you help desk but chatbot remains there for communication and customer support round-the-clock basis.

2. Instant Responsive: - At a time the chatbot is design to handle thousands of customer queries instantly as well as simultaneously and it even improves the average response time taken for the customers.

3. Consistency customer answer: - the chatbot can help the businesses to keep up in huge level of consistency in answer while with this feature on the other side improves the customer experience with the brand.

4. Personalization with customers: - The chatbot can create an easy touch of personalization with the customers by engaging them one-on-one conversations, by making a personal and natural tone like human with interactive communication.

5. Multi Language Learner: - The Chabot can be designed for the sales purpose as well to answer all the queries from different states or countries in different languages and it will expand the reach of business to new markets or territories.

6. Work without human support: - The bots are designed to do work lonely such as customers can order or book their product and even, they can do the online payment process without any human help desk support.

# data[].attributes.attachment_link.title
Take Your Business Cycle To Advance Level By Just Adding Pre-trained Chatbot

# data[].attributes.attachment_link.description
In a simple it can be defined as a chatbot builder is a tool for creating chatbot or we can say it is a platform where we can build our chatbot with an ease.

# data[].attributes.body
The question may arise in your mind how to choose the top leading ai chatbot for our business or which one should I choose to integrate with our workflow?

# data[].attributes.attachment_link.readable_text
In a scripted language the chatbot can be simply defined as a software which allows anyone from outside or inside the company can craft automated chat with the workflow system of the company and on the other hand it has the Artificial intelligence system which helps to interpret the message or voice message of the customer and replies to them as with the perfect and satisfactory answer. The chatbot builder can be defined as a platform which helps to build chatbot without any coding process for the website, application, or any other source. It carries AI functionality with it which helps you to integrate the chatbot with your existing workflow with ease.

The question may arise in your mind how to choose the top leading for our business or which one should I choose to integrate with our workflow?

The chatbot platform is a virtual environment which carries tools and support system which is used to develop and deploy the chatbots for a business, association, company, or an organization in large scale which is present on the web based. There are huge numbers of companies those who are using this platform or there are many more who are supposed to have it.

In this scenario there are huge number of software offer which provides the possibilities to enjoy a chatbot but with a huge price and difficulties.

While Streebo software solutions have been well known for its over the seas. It has created a quick guide that will help you to choose the best for your companies.

The chatbots are available everywhere these days. It may have chances that you have been encountered with them on websites, blogs, applications, many messaging platforms of the companies. Companies are eagerly implementing this platform to their workflow system because it reduces the workload over their employee and even reduces the manpower it means reduces the cost of the business.

# data[].attributes.attachment_link.title
Choose the Best Chatbot to Level-up Your Business Process

# data[].attributes.attachment_link.description
In a scripted language the chatbot can be simply defined as a software which allows anyone from outside or inside the company can craft automated chat with the workflow system of the company and on the other hand it has the Artificial intelligence system which helps to interpret the message or voice...

# data[].attributes.body
Bot Store also has ready to deploy chatbot for retail which help to just into the message box or notification, and remind customers about the collected points and links to redeem those points.

# data[].attributes.body
Bot Store also has ready to deploy chatbot for retail which can help in order tracking which is one of the most used application.

# data[].attributes.attachment_link.readable_text
Chatbots can easily carry out day to day task and that to at very low-cost comparative to human employees. Nowadays chatbots are advanced enough to almost depict a human like conversation. The end user will feel that there is a live agent responding to his/her chats from the company. Chatbots are getting increasingly influential with time, and they have been deployed by various companies in various sectors including retail. Generally, customers of retail industry are much more comfortable to interact with chatbot rather than other vertical/strict sectors like hospitality and tourism. This is also due to growing e-commerce platforms; customers are now much more comfortable interacting online. As most of the industry leaders believe that chatbots are much cheaper to implement as customer service agents rather than humans.

These chatbots are always connected with the most up to the date database of the company and that being the reason many time sales associates during their interaction with customers can take help of chatbots to check on inventory look-up, up-sell suggestions, best deals, past orders etc. Chatbots also help to take regular feedback immediately after package/product is booked or arrived at designation

Thus, chatbots are going to be the next important thing in retails industry. Especially omni-channel chatbots which can work on messaging platforms, social media platforms, web and mobile apps in the same manner are going to face a huge demand. Streebo an IBM partner company has developed a technology called Bot-Builder. The major advantage of this is that is based on plug and play architecture which enables client to use NLP (Natural Language Processing) Engine of their choice. Also, this technology is capable of building omni-channel solutions. So single chatbot can be deployed on various platforms. Streebo also has ready to deploy Bot Store with chatbots for various industries. Bot Store also has ready to deploy which can help in order tracking which is one of the most used application. In the previous days customer had to call the customer service to inquire about the status of their package or consignment but nowadays with advanced chatbots deployed on retail platforms customers can easily track their consignment at just one click. Also, there are ways through which chatbots can be developed with speech to text and vice-versa functionality.

Nowadays the use of omni-channel chatbots have increased a lot as they are built once and can be deployed on various platforms like messaging apps, social media apps, web, and mobile apps. Once this omni-channels chatbots are installed you can implement upselling to fullest and can push your offers and loyalty programs directly to the inbox or notification panel of our customer. Another lucrative revenue importance of chatbot could be as a strategy for cart recovery. There are many times several items abandoned in cart, chatbots can send a notification to the customer regarding status of the cart and further steps. Cart recovery through chatbot is important strategy because the retailer does not need to run a remarketing strategy to convert the customers, and thus saving a lot of money on marketing.

# data[].attributes.attachment_link.title
How Chatbot will transform the Retail Industry - Global Gathering

# data[].attributes.attachment_link.description
Chatbots can easily carry out day to day task and that to at very low-cost comparative to human employees. Nowadays chatbots are advanced enough to almost depict a human like conversation. The end user will feel that there is a live agent responding to his/her chats from the company.

# data[].attributes.body
AI-based chatbots use conversational AI to understand along with conversing with you

# data[].attributes.attachment_link.title
Difference between Chatbot and Conversational AI | mohanthakar036

# data[].attributes.attachment_link.description
Chatbot is a software program present on an app or a software to communicate with the users on behalf of a human representative. They analyze the input received from the user and give the best possible solution via text or a voice.

# data[].attributes.body
Twilio is an American CPaaS (cloud communications platform as service) platform which can save a lot of time, when it comes to WhatsApp chatbot development. Many companies now instead of waiting for the approval and wasting time, start to build their WhatsApp chatbot on Twilio. There is an old saying which perfectly matches this situation, A Stich in time saves Time.

# data[].attributes.attachment_link.readable_text
WhatsApp Chatbot with Twilio:

In this article we are going to go through details of why Twilio is the leading platform and you as a business owner may consider developing chatbot for the same. We will also go through how you can build WhatsApp chatbot with Twilio in brief.

Twilio is an American CPaaS (cloud communications platform as service) platform which can save a lot of time, when it comes to . Many companies now instead of waiting for the approval and wasting time, start to build their WhatsApp chatbot on Twilio. There is an old saying which perfectly matches this situation, A Stich in time saves Time.

It is necessary to have a knowledge of coding, generally people hire Chatbot developers for building WhatsApp chatbots. Another option could be to contact the companies who have strong BOT builder technology like streebo. Streebo Bot builder technology is a drag and drop tooling and can reduce the development time by approximately 50%, which would eventually also result in decrease in development costs.

Signing Up with Twilio-

Signing Up on Twilio is completely free, and you need not use credit card for signing up. This being the reason, why many chatbot developers have started considering Twilio now. Below given are the steps to Sign up with Twilio-

Project Name:

You can name the project once Phone number is verified by WhatsApp.

Setting up the WhatsApp Sandbox will be the final Step.

It is then allowed to choose any number and then implement sandbox instructions on the page. Also, it is now possible to build new useful tools by trying to send notifications to the same amount or Sandbox.

Limitations of Twilio Sandbox:

As the above-mentioned steps provide insight that building a chatbot is a difficult task and can take much more time than required if not handled by professionals. At Streebo not only highly experienced professionals handle your project but they have their own drag and drop tooling which simply speeds up the task by 50%, and eventually development cost is also decreased. Also, their BOT builder technology is based on plug-n-play architecture, which means companies can use any NLP engine according to their choice and can also modify the look and feel of the bot according to their preference.

# data[].attributes.attachment_link.title
How to create WhatsApp Chatbot on Twilio?

# data[].attributes.attachment_link.description
WhatsApp Chatbot with Twilio: In this article we are going to go through details of why Twilio is the leading platform and you as a business owner may consider developing chatbot for the same. We will also go through how you can build WhatsApp chatbot with Twilio in brief.

# data[].attributes.headline
Chatbot integration with Microsoft teams

# data[].attributes.subject
Chatbot integration with Microsoft teams

# data[].attributes.body
One of the biggest advantages of Microsoft teams over its competitors is deep integration with Office 365.

# data[].attributes.attachment_link.readable_text
Microsoft Teams - The most convenient platform for intranet communications in businesses.

One of the biggest advantages of Microsoft teams over its competitors is deep integration with Office 365. It can natively interact with Word, PowerPoint and other tools of Microsoft Office 365. Google, Cisco and Facebook all launched business communication tools during the pandemic, but Microsoft teams saw a huge uptick in users compared to competitors. One data shows that Microsoft has added 95 million users in 2020. It was one of the fastest growing apps of the pandemic. As of now more than 500,000 organizations use Microsoft Teams as their default messaging platform. With such a drastic platform having so many users it is required to automate the processes on it. Chatbot integration with Microsoft teams can increase the speed and efficiency of business communications.

Cards you may also be interested in

# data[].attributes.attachment_link.title
Launch a productivity focused Microsoft Teams chatbot for a Transformational business journey

# data[].attributes.attachment_link.description
Microsoft Teams - The most convenient platform for intranet communications in businesses. One of the biggest advantages of Microsoft teams over its competitors is deep integration with Office 365. It can natively interact with Word, PowerPoint and other tools of Microsoft Office 365. Google, Cisco a...

# data[].attributes.body
whatsapp chatbot not only provides utmost convenience to customers but also is the best platform for enterprises to connect to their customers and increase brand loyalty and audience retention.

# data[].attributes.body
Streebo is the leading chatbot development company and its services start from as low as $50 per month. It is chatbot builder tool is developed in such a way that any non-IT team or individual can create and deploy a chatbot without depending on IT team.

# data[].attributes.attachment_link.description
Chatbots solve a very important problem for businesses which is to mimic human interaction to increase sales and conversions on Web and Mobile applications.

# data[].attributes.headline
Build the most intuitive chatbot through your chatbot builder

# data[].attributes.subject
Build the most intuitive chatbot through your chatbot builder

# data[].attributes.body
So what skills are required to build a chatbot. First, you need to pick chatbot builder which helps you to easily build and launch the bot on your website or in the application.

# data[].attributes.attachment_link.readable_text
Chatbots are software that performs automated tasks with Artificial intelligence allowing them to be more flexible and machine learning predetermining each step in the conversation. The most important thing for chatbot developers is that the graphical user interface they are providing. It must be interactive. Let us give one example of an earning chatbot hotel, which is a telegram chatbot which helping booking hotel rooms, it asks you to paste your hotel link from booking.com and keep checking the hotel's price for you and will let you when it is down. Now, let us check the chat bar market. According to Gartner chatbots, global demand is going to be worth 868 million by 2023 chatbots are increasingly becoming common as the best form of online communication between brands and consumers.

According to Gartner 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020 up from less than 2% in 2017. They also report increased customer satisfaction and the 33% saving device engagement in 2017.

So what skills are required to build a chatbot. First, you need to pick chatbot builder which helps you to easily build and launch the bot on your website or in the application. The second thing you need to know about how to processes words, sentences. And for this, you need to know about natural language processing. And the last thing you need to have held on is machine learning, you can learn all these skills separately or follow some course where all these topics are part of only one course and my focus would be on these courses only. Now, let us check a few courses to build a chatbot. The first course is from IBM and is available on Coursera. This course will help you build chatbots using IBM Watson through drag and drop options.

# data[].attributes.attachment_link.title
Build the most intuitive chatbot through your chatbot builder

# data[].attributes.attachment_link.description
Chatbots are software that performs automated tasks with Artificial intelligence allowing them to be more flexible and machine learning predetermining each step in the conversation. The most important thing for chatbot developers is that the graphical user interface they are providing. It must be interactive.

# data[].attributes.body
By using Microsoft teams bot development can be bringing into the process through adding the Chatbot Solutions to the Microsoft Teams applications powered by Microsoft. This chatbots are designed as little minions which helps to work efficiently, stay connected, collaborate with ease, and stays always on the top of your tasks.

# data[].attributes.attachment_link.readable_text
In this ERA of technology have you ever thought that you could quickly ask any question and in a second you get an answer? Is there any king of technology which can perform this functionality which performs these scheduled tasks regularly behind the scenes and saves your time? Well according to us you are not alone.

Now a days the present world is running through the stiff competition, and it has become mandatory for all the businesses to maximize their available resources for the people in organization and customers as well. This is a simple task but has been made simpler with evolving technology rapidly. Before this gone were those days when a person is required personally to deploy and handle work . The Artificial Intelligence (AI) is the ever-evolving technology which makes all this possible to manage multiple business operations single handedly with comfort.

The demand of Chatbot Builder has increased gradually along with raising popularity of Artificial Intelligence because the bot is based on this technology. To meet the specific requirement of every business the Chatbots are Artificial Intelligence based programs. The Chatbot itself signifies as bot which interacts and chats with all the users at a time as per their parameters. They simply perform their functionality by engaging customers for theirs queries resolving and giving them the perfect troubleshooting directions without involving any human intervention. For making this possible there is a most popular platform which is highly efficient for this bot development is call Microsoft Teams.

Chatbot is the most popular feature and functionality for now in Microsoft Teams which allows to you and your business to interact with the customers and colleagues to obtain information in various manner such as text, conversational, and search. For a human being performing a repeated task would time consuming task for all so for that this Artificial Intelligence platform along with Microsoft Teams is an automated application who can perform simple and repetitive tasks for thousands of times. By using can be bringing into the process through adding the Chatbot Solutions to the Microsoft Teams applications powered by Microsoft. This chatbots are designed as little minions which helps to work efficiently, stay connected, collaborate with ease, and stays always on the top of your tasks.
What are the advantages of using Microsoft Teams Bot Development?

When any of organization or company deploy Microsoft Teams Bot to their system, they get various advantages which they can enjoy with ease. For that some significant benefits that every firm enjoys are as below:

After the deployment it can even support round the clock.

It can easily integrate with multiple platforms at a time.

It helps to increase customers interactions to foster the brand loyalty.

It contains superior cognitive features which helps you to take customer experience to next level.

For the complex customers queries it has high accuracy rate while replying to them.

It is available 24x 7 365days, with no Leaves, no holidays, No Downtimes.

It is just one time coat which means reduction in recurring cost.

Make your-self free for the rest of important works.

It requires just few days or weeks to deploy with your Microsoft Teams.

# data[].attributes.attachment_link.title
Free up yourself for Essential Task by Adding Microsoft Teams Bot Development

# data[].attributes.attachment_link.description
Is there any king of technology which can perform this functionality which performs these scheduled tasks regularly behind the scenes and saves your time?Now a days the present world is running through the stiff competition, and it has become mandatory for all the businesses to maximize their available resources for

# data[].attributes.body
Streebo Chatbot builder is the best consulting ServiceNow chatbot integration which caters to various departments such as Admin, HR, CEO’s office, IT, all business units, which assist all of them for providing the quality customer support, provides all real-time information as on demand and automates business activities.

# data[].attributes.attachment_link.readable_text
Science and Technology

Now a day the chatbot are deployed across the company website, messaging channels such as Facebook WhatsApp Twitter and Applications.

The chatbot can be defined as AI based computer program which simulates all human conversations. Even they can be defined as digital assistants that plays and understand the human capabilities. It provides the satisfactory and relevant answer for the request by interpreting and processing. Now a day the chatbot are deployed across the company website, messaging channels such as Facebook WhatsApp Twitter and Applications.

In this ERA the chatbots for the business are transforming how work gets done. This platform exists for company websites, social media, and even business to business conversations. However, for the internal use there is surprising lack of bots used for the communication process. There is where Streebo comes in.

Streebo Chatbot builder is the best consulting which caters to various departments such as Admin, HR, CEO's office, IT, all business units, which assist all of them for providing the quality customer support, provides all real-time information as on demand and automates business activities.

Suppose when it comes for the company people to make requests inside the organization for any of new equipment or if an employee wants to learn about the company policies and HR policies. It becomes a frustrating experience for both p eople of the equation. Here in this situation the person of Admin and HR probably got tired of answering the same questions. Even the employees get tired of call for the help desk to them for the routine inquiries and waiting for answers. ServiceNow Chatbot Integration is designed to alleviate that problem easily by providing a way to create an automated chatbot drive process for organization/company routine requests.

It would be great opportunity for the companies to build this chatbot to provide end to end services to their employee as well as to their customers. If an employee from your company wants a new laptop for the work will tell to ServiceNow Chatbot, then automatically it will pull all your records and understand what you currently have with you and what have you order a new one all in the same interaction. This all takes place under a simple and common messaging interface such as Microsoft teams.

On the other hand, it also works for the customer service transactions also where it processes the routine customer inquiries without having to route them to CSR to answer individually to their typical questions.

In all company/organization the creation of workflow takes places according to which the company runs this process can be connected to the Chatbot platform seamlessly which can give you the perfect and desired output for the tasks that you want. Streebo Chatbot Builder makes it easier by enabling the deployment of ServiceNow Chabot with Microsoft Teams, So the employees can communicate about their issues and even can place a request.

It is easy to build Artificial Intelligence Chatbot, it means presenting you with a highly intuitive platform, You, will get self-guided for creating workflow in the process, and even the chatbot can be build and deployed in a short time of the span.

# data[].attributes.attachment_link.title
Integrate ServiceNow Chatbot to Internal Workflow to make it more Flexible

# data[].attributes.attachment_link.description
Science and Technology Now a day the chatbot are deployed across the company website, messaging channels such as Facebook WhatsApp Twitter and Applications. The chatbot can be defined as AI based computer program which simulates all human conversations. Even they can be defined as digital assistants that plays and understand the human capabilities.

# data[].attributes.body
The WhatsApp company now offers the best platform for the business module to help all the businesses to remain engaged with all their customers from anywhere across the world whether it is small or big. Streebo WhatsApp chatbot integration for the business means that businesses of every size and cost can now make use of Chatbot Builder as virtual assistants to remain connected with their customers through the most famous and world largest messaging platform.

# data[].attributes.attachment_link.readable_text
As we know that WhatsApp is the most popular messaging app now a days, it has been used by billions of people on daily bas i s more than enough times to stay connected with their acquaintances, friends and loved ones. It is the trending app with fast, secured and highly intuitive to install for use. No other app compare to WhatsApp is available to compete with because it has created niche market for itself. It is designed with excellent sensibilities, many interfaces, and even end to end encryption as focus areas which makes this app the most popular messaging app.

The WhatsApp company now offers the best platform for the business module to help all the businesses to remain engaged with all their customers from anywhere across the world w h ether it is small or big . Streebo WhatsApp chatbot integration for the business means that businesses of every size and cost can now make use of Chatbot Builder as virtual assistants to remain connected with their customers through the most famous and world largest messaging platform.

Now a days the bots are implemented for many businesses with WhatsApp business platforms. Huge numbers more than millions of users are there now taking their business process to the next level. This way of business application offers convenience of online business on WhatsApp to the organizations by allowing them to connect with their customers through the most widely used messaging platform.
What Exactly is WhatsApp Chatbot Integration or WhatsApp Business Chatbot?
It is simple process of implementing chatbot on WhatsApp software with a program to run through the WhatsApp platform and it is powered by with a defined rule or set of rules, artificial intelligence. On the other side it can become essentially a software which is designed to have a conversation with humans over the chat.

On behalf of your business this chatbot are designed and configured to answers all the questions raised by the customers. The simple advantage of this Chatbot Integration is the ease it offers in terms of interacting all the business customers and even managing their problems and issues in real-time.

By using this service of Chatbot integration with the widely used messaging platform can get you to provide customers with much - needed support on the platform which they use most often . This platform not just help you to remain better engaged with your customers all the time it also enhances your customer experience which helps every business to retain their customers for the long run.
What is the main benefit of Integrating Chatbot with WhatsApp?
In this ERA of 21 st century we are living in a time where you can find the chatbot everywhere such as apps, on website, even on Facebook messaging platforms. So, do we have another option? Then why do we need yet another option for the channel WhatsApp is the best platform to start with.

According to the recent scenario WhatsApp tops in the list when the advertisers and marketers comes to chase the customers through various platforms. Chatbot is the only platform which translates perfectly to enabling businesses of various sizes for getting maximum output of his hugely popular communication platform through the help of deploying virtual agents.

# data[].attributes.attachment_link.title
Integrate Chatbot to WhatsApp platform for Getting Better Customer Experience

# data[].attributes.attachment_link.description
The WhatsApp company now offers the best platform for the business module to help all the businesses to remain engaged with all their customers from anywhere across the world whether it is small or big. Streebo WhatsApp chatbot integration for the business means that businesses of every si

# data[].attributes.body
Deploying chatbot for your company is not the only thing maintaining the quality of your chatbot via Ai chatbot testing is the most important thing. This will give your company a major advantage as a marketer over competitors.

# data[].attributes.attachment_link.provider_name
Free Classified Advertisement Website India Worldwide

# data[].attributes.attachment_link.readable_text
Since the inception of the chatbot, messaging applications have exploded in the market and brought a new way for business to communicate. Live chat and chatbots are the most preferred communication channel among e-commerce shoppers. According to a survey, 43.18% of US online shoppers prefer to communicate with a chatbot or live chat when buying online. Deploying chatbot for your company is not the only thing maintaining the quality of your chatbot via Ai chatbot testing is the most important thing. This will give your company a major advantage as a marketer over competitors.

To maintain the quality of your chatbot following are the prominent features to be tested:

Conversational flow

Conversational flow depicts the personality of your chatbot. It defines the one on one flow of the conversation with the users. For instance, you are chatting with a bot, and you've booked your appointment for a dental check-up when you are halfway through, you want to change the appointment timings. When you go back and request the chatbot to change the time but the chatbot is unable to process that kind of request, the conversational flow does not make any sense. Therefore, testing of the conversational flow is the most critical factor.

NLP

NLP defines the interaction between human and a computer while providing support, enhance customer experiences and analyze feedback. Through NLP, chatbots should understand words which are irrelevant to its functionality. A few functions which NLP engine covers viz. spell check, auto complete, voice text messaging, spam filters, and keyword search engines. Testing should not be limited to text but also executed on buttons, cards, forms, and carousels as the NLP outperforms human in the amount of data it is able to process.

Bot Speed & accuracy

The major concern about the bot is how accurate and quick they can reply to the user. While developing the bot, maintaining high speed and accuracy would lead to great user experience. If the chatbot takes too much time to revert, then the user is not likely to use it.

# data[].attributes.attachment_link.title
Why Testing is Important for Your Bot? - Free Classified Advertisement Website India Worldwide

# data[].attributes.attachment_link.description
Since the inception of the chatbot, messaging applications have exploded in the market and brought a new way for business to communicate. Live chat and chatbots are the most preferred communication channel among e-commerce shoppers. According to a survey, 43.18% of US online shoppers prefer to communicate with a chatbot or live chat when buying online.

# data[].attributes.body
No doubt it works totally according to its name Conversational AI because it is totally designed with the voice assistant, which communicates with the customers and engage human like dialogue, even though capturing the context, and data.

# data[].attributes.attachment_link.readable_text
What is conversational AI?
First of all, it needs to be cleared that what is this conversational AI? It refers to be used as a messaging app, vocal or speech-based assistants on the other side can be defined as simply a chatbot to automate the communication between the industry with its customers which used to create the personalized experience of the customers at the scale. This chatbot has it's on-page at the webpage of any website so the customer could find the deeper information and the explanation as well regarding their query with the additional links of various resources available to the company website.

This is designed by the artificial intelligence and declared as the intelligent software among all which is specially designed to understand the needs and wants and providing them the superior customer services through this way it can also amplify your digital [product or the digital brand on social media, to various mobile devices and the websites.

No doubt it works totally according to its name Conversational AI because it is totally designed with the voice assistant, which communicates with the customers and engage human like dialogue, even though capturing the context, and data. It can provide the intelligent response. Such a great application is designed using the AI model with highly complex and massive form.
Does its delay's responding?
No doubt there may be a huge traffic at a time to the website in a moment of time the human personality would not be able to handle the whole traffic at the same moment on the same side if we focus on the feature this based apps it sounds unnatural once if this AI app takes just a two-tenth of a second to respond the surfer.

To bring a break even to this problem this feature is drastically designed with the Natural Language Processing (NLP) and Artificial Intelligence (AI) through this the model can be trained rapidly in various languages and could be optimized to run an inference within just a couple of milliseconds. So now it must be cleared in the mind that it is designed to form of breakthrough which helps the developer to build and deploy the featured and most advanced neural connections and makes closer to the goal of achieving the it truly.
Features to Engage Customers with AI

24/7 Availability: - The first and foremost benefit of every business is that it will remain live 24/7 in the service of the customers and would not get tired of its work and on the other hand another big benefit is that It will respond quite faster and simpler way to the customer compared to a human being at a time when he or she creates any question.

Preference for Messaging Platform: - Every customer now a days are fond of online marketing and they select the easiest option to stay in one place to order all the things at a time from one place without grooming into the market in search. As per that it makes clear that every customer expects you and your company to have a direct way to interact and this makes a sense to have a touchpoint on messenger bot with AI.

# data[].attributes.attachment_link.title
Easy way to get in touch with your customer 24/7 through Conversational AI

# data[].attributes.attachment_link.description
What is conversational AI? First of all, it needs to be cleared that what is this conversational AI? It refers to be used as a messaging app, vocal or speech-based assistants on the other side can be defined as simply a chatbot to automate the communication between the industry with its customers which used to create the personalized experience of the customers at the scale.

# data[].attributes.body
SOFTWARE
A Comprehensive Field Sales Automation Solution 
 mohanthakar002, 2 days ago  3 min read  23
On-field sales agents are not just for only dealing with the follow-up leads. They need to plan for everything from planning the routes to follow-ups and analyzing the qualified leads. Manually planning, collecting documents and working out their follow-up leads would be a tedious task for them. 

# data[].attributes.body
On-field sales agents are not just for only dealing with the follow-up leads. They need to plan for everything from planning the routes to follow-ups and analyzing the qualified leads.

# data[].attributes.attachment_link.readable_text
On-field sales agents are not just for only dealing with the follow-up leads. They need to plan for everything from planning the routes to follow-ups and analyzing the qualified leads. Manually planning, collecting documents and working out their follow-up leads would be a tedious task for them. It would also become tedious for the manager to govern the sales rep as per the priority of the company. Most of the time field sales agent tend to miss a lot of meeting while doing the tasks manually.

An application for field sales agents is the vaccine for all. The shift of technology and people communicating more through their mobile devices has given the sales representatives an upper hand become efficient and produce error-free tasks. The fields sales applications will make a bigger impact on the customers as they will offer better tools to the reps to pitch the product and eventually boost the sales.

Take a step forward to developing your app while transforming across the industries.

Pharmamanufacturing & distribution

Enhance medical representative's productivity

Assign and track daily targets

Boost sales across retail touchpoints

A perfect companion for your mobile workforce

Manage and assign your subordinates having specific task name and track their status from a single dashboard.

Enables user to do more using the mobile apps.

Based on the GPS technology the software verifies your location and matches your position where you are assigned and approves the attendance.

Can document the whole report of place, order or any event through your phone

Engage your customers just the way they like them and process the payments on the go.

Suitable for all business sizes customizable and user-friendly

Manage all your leave on the go with just a single click.

A comprehensive range of product listing.

Deliver a personalized actionable content for yourself.

Summarize the meetings and follow-ups to increase the conversation rate.

Streamline expenses by getting them approved and record them from anywhere and for anything.

Get complete control over field sales activities

Organize the present information in a way no one can do. Streamline your information and govern your subordinates.

Get inculcated with constant information and see the trends as they develop.

Keep your subordinates as well as your company on track and always connected.

Track sales orders, inventory, people and processes on the go.

Depict a positive working attitude and build a good relationship with the client for the ongoing business.

Don't wait for the cheques to get cleared, get it done online and in no time.

Supervise your assets and stock items and ensure the company gets what is needed.

# data[].attributes.attachment_link.title
A Comprehensive Field Sales Automation Solution - AtoAllinks

# data[].attributes.attachment_link.description
On-field sales agents are not just for only dealing with the follow-up leads. They need to plan for everything from planning the routes to follow-ups and analyzing the qualified leads. Manually planning, collecting documents and working out their follow-up leads would be a tedious task for them.

# data[].attributes.body
Simply we can classify that a chatbot builder is a simple tool for creating the chatbots. This builder helps to create the chatbot faster and easier way; but the most important and beneficial to the creator is that this builder platform creates the bot without any coding and makes it available to everyone. A simple chatbot can be created easily in a short time by using chatbot builder in a quick way.

# data[].attributes.attachment_link.readable_text
Simply we can classify that a chatbot builder is a simple tool for creating the chatbots. This builder helps to create the chatbot faster and easier way; but the most important and beneficial to the creator is that this builder platform creates the bot without any coding and makes it available to everyone. A simple chatbot can be created easily in a short time by using chatbot builder in a quick way. Now a days this is getting more beneficial to all the businesses which help them to automate their business communication process with the customers according to the pre-determined scenarios. It is used to reduce the burden from the employee to interact with the customers and much more work's because it performs many more activities like sending news, updates, offers and reminders too, even the processing of order with immediate customer support.

Why it is getting important?

(Let's take an example to make it more crystal clear)

Suppose you have started a new hotel and opened more branches in few other places (quite interesting to assume anything) and you've decided to sell your product on social. After that, you will notice that the customers will frequently ask you the same questions, like "How can I make my order" "Do you have any vegan food item to buy" and much more common question by the different customers. The person setting to solve those customer queries will get tired to answer the same question to all and may it happen that tone of replay may change. So, this may cause and loss to your business.

Here is your solution

"There is bot builder to create a chatbot to overcome this problem. Why not a chatbot to get it covered?"

This makes an automatic bot which stays 24/7 in customer services and never gets tired of the same question and all and automatically guides your customers towards your offers and purchase. Through chatbot, even employee productivity can be increased by giving height to the routine service desk interactions. On the other hand, it reduces the cost of customer service and improves the customer satisfaction level and loyalty.

Pros of Chatbot Builder

A chatbot is a conversational AI which can be classified as the virtual assistants which remain present to engage customers 24/7 through that it improves the customer experience. This is the actual path where the chatbot can easily manage the customer's requests properly with instant response and this all activities which fulfil customers need makes them satisfied.

24/7 availability: - Is there any human personality of any business or industry remains 24/7; we are pretty sure there is no. But there is a chatbot which remains available and cannot rely on support. They stay until and unless they get removed from the system and bots even response after the business hours when there is not availability of the team in the organization. Chatbots are designed to manage the queries with the automated response.

Instant response: - Not a single human personality, likes to wait for the response no matters they are busy, or they are free at that moment, but they require an instant reply to their question. A chatbot is designed to a smarter way to ensure that customers receive within a second response for which they have demanded.

Bookings and all orders: - people are getting quite busier to their work they don't have even time to make a booking and order by visiting the point of availability they prefer it all on the finger touch at one point. Through chatbot now people are feeling relaxed because they have got all things on their fingertips.

# data[].attributes.attachment_link.keywords[]
dailygram is the no. 1 online business network. share files

# data[].attributes.attachment_link.keywords[]
and videos. connect with those who are important for your business.

# data[].attributes.attachment_link.title
Build a Bot to Boost your Business Process to the Next Level

# data[].attributes.attachment_link.description
Simply we can classify that a chatbot builder is a simple tool for creating the chatbots. This builder helps to create the chatbot faster and easier way; but the most important and beneficial to the creator is that this builder platform creates the bot without any coding and makes it available to everyone.

# data[].attributes.headline
How to Increase your Customer Outreach with Streebo Chatbots powered by HCL Products?

# data[].attributes.subject
How to Increase your Customer Outreach with Streebo Chatbots powered by HCL Products?

# data[].attributes.body
We have discussed how Chatbots by Streebo that are powered by HCL Products can help you to reduce your Operational Costs, increase your Customer Outreach, boost your Employee Productivity, and Increase your Revenue.

# data[].attributes.attachment_link.title
How to Increase your Customer Outreach with Streebo Chatbots powered by HCL Products?

# data[].attributes.headline
Take your Business Process to the next level by adding Chatbot Builder

# data[].attributes.subject
Take your Business Process to the next level by adding Chatbot Builder

# data[].attributes.body
In this era of technology, artificial technology-based bots are created for the businesses to work in a different and simple way. As the days pass the bots are getting the need of time, bots are easy to get installed into the system of the business process

# data[].attributes.attachment_link.readable_text
In this era of technology, artificial technology-based bots are created for the businesses to work in a different and simple way. As the days pas the bots are getting the need of time, bots are easy to get installed into the system of the business process and even can perform a simple task number of times the same responsive way. the Chatbot technology with the application, the chatbots are far better in the performance.

AI feature in chatbot so it can be classified as the interactive software so it can simulate the human conversation. Many more things chatbot can offer to the customer like e-commerce guidance, product guidance, content, and interactive experiences so this way it allows your small to large businesses to deliver the automated customer support and process takes place under the messaging platform of

If the traffic on your website is more and they are getting increase d day by day than its better to leverage that. As can and will offer a great way of engaging with the users and there will be a huge number of presences on this platform which can be handled at a time to all. Being the best and leading chatbot development company in Texas , we o ffer you the best and simple platform s where you can get the complete customized chatbot solution on various messaging platform s like Facebook, WhatsApp and many more.

Here is Streebo Chatbot Builder you can get a full cycle of services and resources to develop a chatbot for your business to transform your business digitally and through that, you can interact with the customers easily and the Streebo chatbot Builder is designed to get fit in any domain platform like e-commerce, any entertainment, customer support.

Why the bots are getting necessary nowadays for the business.

every business owner wants to establish their business on a broad platform the get known by all the people and they think of getting huge traffic too for the business. But it will get tough to handle all the traffic at a time so for that businesses get a chatbot to their website of any messaging platform which they use.

hatbot can be the one and only one medium between your Brand and Customer.

Chatbot helps through the live chat and voice message as well.

It reduces the waiting time for customer and this elimination of time increases traffic.

No doubt if it increases the traffic on the other side it reduces the cost of customer care.

Streebo Chatbot builder is designed with natural language processing (NLP) and with the artificial intelligence feature (AI) which has the power of machine learning technologies. it can answer the common question or queries of the customer and even can promote the specific product of the industry with specific instant quotes, chatbot can do the survey of the customers to collect the customer s feedback and data as well.

# data[].attributes.attachment_link.title
Take your Business Process to the next level by adding Chatbot Builder

# data[].attributes.attachment_link.description
In this era of technology, artificial technology-based bots are created for the businesses to work in a different and simple way. As the days pas the bots are getting the need of time, bots are easy to get installed into the system of the business process and even can perform a simple task number of times the same responsive way.

# data[].attributes.body
Optimize your business page: Tons of people are presumably already sending messages to your page, they’re getting there organically, and you want to build a list based on these visitors. Right now, without a bot connected to your page, you don’t have any way to reach out to these people in mass in any meaningful way.

# data[].attributes.attachment_link.readable_text
Optimize your business page: Tons of people are presumably already sending messages to your page, they're getting there organically, and you want to build a list based on these visitors. Right now, without a bot connected to your page, you don't have any way to reach out to these people in mass in any meaningful way. Instead, you must start threads one by one, and it's inconvenient.

Provide Instant Responses: You'll be capturing this subscriber data, anybody who messages your page will become a subscriber. And you can reach out to them in the future when you're launching a product where you need to reach them in mass. Essentially, here, you can turn your inbox into an automated sales funnel, which is important because chances are, you're getting tons of messages per day. And a lot of people are probably asking the same questions repeatedly. In other words, you don't need lots of human customer support staff to respond to these people.

Bots can be defined as the computerized program and contains the AI processor in it to mimic the conversation with the customers for what they are designed for, no how the messenger bot which is drastically different and mainly designed by the different firms for their customers to solve their day to day quires clearly. The messenger bot can understand the human language properly because it is designed by the NLP processing (Natural Language Processing).

Instead, you can have the bot, at least act as that first line of defense to answer any questions, which will not only help the customer and be a win for them, but it will also help you eventually turn those people into sales. For example, if you have an impulse buyer who's messaging your page at an odd hour of the night, when your customer support team is offline, you can have the bot provides that instantaneous response so that instead of losing that sale, potentially and having that impulse buyer go to a competitor, you can close the deal right then in there No need for a human support agent. Plus, a benefit of automating these frequently asked questions is that you'll get the very responsive green badge on your page, prompting more people to message you in the future.

Improve your Ad Spend: You'll be able to improve your return on ad spend and cost per click or cost per acquisition by running messenger ads. There are a core component of your messenger and chatbot strategy. They are amazing because instead of running traditional newsfeed ads to people on Facebook, you can direct them to it instead of just a traditional landing page. And because you're keeping these users within the Facebook ecosystem, instead of sending them to an external website, Facebook is going to appreciate this. Capture Leads in One Click: Seamless lead capture. Like I mentioned earlier, traditional websites are lacking in many ways. And one of those keyways is data. The beauty with bots is that you have all this data from the users' Facebook profile. And although they still need to consent before you can access that data, it's great because, for example, you can use chatbot messenger as the one-click email plugin and the user phone plugin.

And These allow you to populate the user's email address or phone number in the form of a button so that instead of the user having to manually type out both of those, or maybe even typed them twice, like on a website form to confirm that they're actually the phone number and email They can just be one click tap that button and it will automatically provide you with their contact details. So, it's super frictionless and a great way to increase your lead generation efforts. Achieve Higher Click through rates: Higher open and click-through rates in terms of engagement.

So just like an email campaign, you can use chatbot messenger to send mass broadcasts or segmented broadcasts to users and in it since it's an intimate space, people talking with their family and friends, There's no chalk folder, and on top of that, people are just more likely to respond. messages are short and sweet so it's fun and engaging to interact on messenger. For example, email open rates, as you probably know are around 20% with messenger those open rates around 80%.

# data[].attributes.attachment_link.description
Optimize your business page: Tons of people are presumably already sending messages to your page, they're getting there organically, and you want to build a list based on these visitors. Right now, without a bot connected to your page, you don't have any way to reach out to these people in mass in any meaningful way.

# data[].attributes.body
Deploying chatbot for your company is not the only thing maintaining the quality of your chatbot via Ai chatbot testing is the most important thing. This will give your company a major advantage as a marketer over competitors.

# data[].attributes.attachment_link.readable_text
Since the inception of the chatbot, messaging applications have exploded in the market and brought a new way for business to communicate. Live chat and chatbots are the most preferred communication channel among e-commerce shoppers. According to a survey, 43.18% of US online shoppers prefer to communicate with a chatbot or live chat when buying online. Deploying chatbot for your company is not the only thing maintaining the quality of your chatbot via Ai chatbot testing is the most important thing. This will give your company a major advantage as a marketer over competitors.

To maintain the quality of your chatbot following are the prominent features to be tested:

Conversational flow depicts the personality of your chatbot. It defines the one on one flow of the conversation with the users. For instance, you are chatting with a bot, and you've booked your appointment for a dental check-up when you are halfway through, you want to change the appointment timings. When you go back and request the chatbot to change the time but the chatbot is unable to process that kind of request, the conversational flow does not make any sense. Therefore, testing of the conversational flow is the most critical factor.

NLP defines the interaction between human and a computer while providing support, enhance customer experiences and analyze feedback. Through NLP, chatbots should understand words which are irrelevant to its functionality. A few functions which NLP engine covers viz. spell check, auto complete, voice text messaging, spam filters, and keyword search engines. Testing should not be limited to text but also executed on buttons, cards, forms, and carousels as the NLP outperforms human in the amount of data it is able to process.

The major concern about the bot is how accurate and quick they can reply to the user. While developing the bot, maintaining high speed and accuracy would lead to great user experience. If the chatbot takes too much time to revert, then the user is not likely to use it.

# data[].attributes.attachment_link.description
Since the inception of the chatbot, messaging applications have exploded in the market and brought a new way for business to communicate. Live chat and chatbots are the most preferred communication channel among e-commerce shoppers. According to a survey, 43.18% of US online shoppers prefer to communicate with a chatbot or live chat when buying online.

# data[].attributes.body
Chatbot Builder powered by IBM Technology is a no-code low code tool that lets organizations build secure and scalable Chatbots without writing a line of code. Its drag and drop interface lets you embed a Chatbot on various platforms like Facebook, WhatsApp, existing web and mobile apps letting the users conduct all kinds of functions and operations quickly.

# data[].attributes.attachment_link.readable_text
With chatbot builder, there is no need of asking IT person to constantly be the part of the chatbot building process. This can be done without learning multiple programming languages. In the absence of a system like a bot builder, a lot of money, time and effort is required. Sometimes, even after spending a big amount and a lot of time, the bot does not work as per the specifications. But the same is not the case with it. There are simple steps to be followed that include no coding at all. With a time-saving and productive system like this, all the business startups can build strategic chatbots for their systems in less time.
Allows Adding Personalization as Much as Possible!
Today's online users love personalization. All the conversational messages that are created for the users should be created keeping in mind how creative, interactive and eye-catching they are. These allow the companies to build conversational responses of the chatbot. Everything can be modified in the best way possible whenever and wherever a need arises.
Humans Can Take Over the Conversation Whenever They Need
Chatbots also works like a machine. So, it is bound to fail at times. Sometimes, it may not respond properly. But that does not mean that companies should stop using a chatbot for their marketing purposes. One of the best things is that it makes it possible and easy for the employees of the companies to respond to the users even when there exists a technical problem. Here you can take conversations of the customers, and responds to them according to the requirements. This feature will help you during any technical issue which are you facing during your development cycle.
Reduces Company's Time & Efforts
When customers have any query, they expect instant replies. They do not like wasting a whole day to get the response. For handling such customers, a company needs a strong communication and support team that is available 24/7 for their customer. The same flow of communication cannot be expected from a manual system where one person is talking to the customer. When a chatbot is in the scenario, it becomes quite feasible for the company to stay active for the users and give a solution then and there. Chatbots built using builder can understand the queries, solve all the problems, predict the issues and reduces the burden on the team members to provide support and assistance. With automated builder, live chatbot support is possible and that solves all the queries in less time.
Generate More Leads
The live chat feature enables the support team to save all the personal details of the users during the conversation. This works as a fuss-free system of communication and an amazing chance to provide great customer experience for all the users.Therefore, all the benefits that are not available in the case of the manual system of support are included by the companies to use the bot.

To generate more goal oriented leads for your company, and for taking a position in today's competitive world; you need a chatbot that gives a quick reply with perfect match answers.
Build Your Own Strategic & Smart Chatbot For Your Business That Can Help You Progress Like Never Before
In market, there are some top leading Chatbot companies who provide a best customer experience to their customers.It also provides total 24*7 customer support to make and keep your customer more active. As per the recent study, which you can not imagine that a top notch chatbot development company can help you with this and you can build your bot with no or low time without much need of coding as like sporadically design for Line of business.

Chatbot Builder powered by IBM Technology is a no-code low code tool that lets organizations build secure and scalable Chatbots without writing a line of code. Its drag and drop interface lets you embed a Chatbot on various platforms like Facebook, WhatsApp, existing web and mobile apps letting the users conduct all kinds of functions and operations quickly. It can be deployed on-premise or on-cloud and can be integrated with any backend with just a point and click.

# data[].attributes.attachment_link.title
Benefits of Chatbot Builder That Every Business Can Enjoy

# data[].attributes.attachment_link.description
With chatbot builder, there is no need of asking IT person to constantly be the part of the chatbot building process. This can be done without learning multiple programming languages. In the absence of a system like a bot builder, a lot of money, time and effort is required.

# data[].attributes.headline
Where and How Can Chatbot Development Help Businesses Today

# data[].attributes.subject
Where and How Can Chatbot Development Help Businesses Today

# data[].attributes.body
Chatbots are the most trending thing today. Chatbots react to each and every task and make sure that every user experiences a completely perfect interaction using an intuitive interface. The interaction could be related to anything- like about any latest update or getting to know about any important information or status about an activity.

# data[].attributes.attachment_link.title
Where and How Can Chatbot Development Help Businesses Today

# data[].attributes.attachment_link.description
Where can companies implement chatbot? Chatbots are the most trending thing today. Chatbots react to each and every task and make sure that every user experiences a completely perfect interaction using an intuitive interface. The interaction could be related to anything- like about any latest update or getting to know about any important information or status about an activity.

# data[].attributes.body
Companies who are over-burdened with tasks can simply introduce voice-enabled chatbots for conducting activities faster. The solution is clear and clever both with a faster system.

# data[].attributes.attachment_link.readable_text
Things are changing nowadays at a faster speed. All thanks to technology! The modern technology is taking a new shape that enables a smoother system for everyone who is a part of the process. One such great invention is a chatbot. It has changed people's lifestyle, method of business, various approaches and other interactions at a business and general level. What has made the journey of chatbots even greater is the voice-enabled bots that have activated an easier path for everything that you can imagine? These bots are a replacement to long typing messaging system that not only enhances the quality of communication but also improves the overall productivity.

Here is a list curated for you to understand as to why every company needs to implement:

Provide Faster Responses:
As a part of the communication system of any company help in providing effective and speedy replies to employees. It makes the talking process simple and easy. There are instant replies that are welcomed by everyone as they are super satisfying for anyone who gets the messages. It solves the problem quickly. As the delivery of the information takes faster, the tasks are always on track and that increases the possibility of task completion early than expected. Companies who are over-burdened with tasks can simply introduce voice-enabled chatbots for conducting activities faster. The solution is clear and clever both with a faster system.

Higher Level of Satisfaction
Working with it means to ditch the traditional method of working and instead implementing a better and faster system for the company. Today, people complete most of their work online. With such a transformation, it is quite advantageous for the companies to be present where everyone already are-ONLINE! Therefore, conversational AI confirms a higher level of satisfaction.

Gives Personalized Experience:
When text-chatting takes place, a limit is attached to it. But the same is not found in case of it. The potential of a chatbot is much higher than imagined. It is adopted by today's most successful apps like Skype, WhatsApp also. People are encouraged to communicate more with voice communications. Real-time voices help in making communication more personal and meaningful. This leads to better customer and employee engagement.

Experience Touch-less Conversation:
This chatbot lay down an intelligent system of communication that decreases the physical means of communication and removes many interaction barriers. Along with better communication and a greater level of customer satisfaction, the presence of bots can create hassle-free communication that is not just easy but also touch-free. It makes two-way communication easy and obstacle-free. Therefore, they are the answers to every challenge that business communication will ever face.

How does it affect overall productivity?

Removes the need to constantly type messages to send or receive responses.

Brings quick, effective, time-saving conversations into the picture.

Allows conversing with a hassle-free method of communication. I.e. via voice
Easy internal collaboration with the team.

Rapid data report viewing is possible.

Schedule and manage client meetings

Book appointments using reminders.

Relaxed system of writing and sending emails.

Streebo Chatbot Builder powered by IBM Technology is a no-code low code tool that lets organizations build secure and scalable chatbots without writing a line of code. It's drag and drop interface lets you embed a chatbot on various platforms like Facebook, WhatsApp, existing web and mobile apps letting the users conduct all kinds of functions and operations quickly. It can be deployed on-premise or on-cloud and can be integrated with any backend with just a point and click.

# data[].attributes.attachment_link.title
Why Implement Voice-Enabled Chatbots To Your System Today

# data[].attributes.attachment_link.description
One such great invention is a chatbot.What has made the journey of chatbots even greater is the voice-enabled bots that have activated an easier path for everything that you can imagine?Here is a list curated for you to understand as to why every company needs to implement: Provide Faster Responses:As

# data[].attributes.body
If someone provides correct authentication information for the person, they want to steal the identity from, in that case, the user will stumble for some basic questions and banking chatbot will be able to detect that someone is trying to impersonate another user.

# data[].attributes.attachment_link.readable_text
In today's age, speed, efficiency and security are the prime concerns of almost all banking customers. AI Bots can assist the financial sector with wealth management, data security, and fraud detection.
Data Security
Many people would question the integrity of chatbot's data security but if it is built and used correctly it can provide better privacy and protection of user's information.

Most customer support requests in banking are in balance, banking information or other private details. As these details are delicate information so it is crucial to keep it secure from any outside hacks. It makes sense to give this responsibility to trustworthy AI-based chatbots.

The chatbot can take over all this exchange of PII (Personally Identifiable Information) and remove human interaction at all and increase the overall security. The chatbot will follow all the data privacy and protection policies it has been trained for and how it is instructed to access data required for any conversation.

Considering most human operators won't have any malicious intents to steal the PII, but there can be still instances of negligence. Humans can never be reliable for such crucial information and in many cases, it will prove to be the weakest link.
Fraud Detection
Fraudulent activity is one of the biggest issues faced in the finance sector. Chatbots are better at detecting such activities than humans.

Chatbots can detect the location and verify with previous locations of a user to verify if any user is trying to impersonate someone else. If someone provides correct authentication information for the person, they want to steal the identity from, in that case, the user will stumble for some basic questions and banking chatbot will be able to detect that someone is trying to impersonate another user.

Sometimes if a user is based out of a country and chatbot detects the IP address of another country than it might ask for some additional authentication. So, when data flows between user, chatbot and backend system, it is guaranteed to be more secure as there is less human intervention.

# data[].attributes.attachment_link.title
Integrity of Chatbot's Data Security in Banking

# data[].attributes.attachment_link.description
In today's age, speed, efficiency and security are the prime concerns of almost all banking customers. AI Bots can assist the financial sector with wealth management, data security, and fraud detection. Data Security Many people would question the integrity of chatbot's data security but if it is built and used correctly it can provide better privacy and protection of user's information.

# data[].attributes.headline
What is Chatbot and How Do Conversational Chatbots Helps Hotels to Increase Hotel-bookings

# data[].attributes.subject
What is Chatbot and How Do Conversational Chatbots Helps Hotels to Increase Hotel-bookings

# data[].attributes.body
The Chatbot can be defined as the Artificial Intelligence (AI) software which simulates all the conversations with a customer or the users in its natural language through the platform of messaging applications, on website, through the mobile apps or it can also interact through the telephone.

# data[].attributes.attachment_link.title
What is Chatbot and How Do Conversational Chatbots Helps Hotels to Increase Hotel-bookings

# data[].attributes.attachment_link.description
The Chatbot can be defined as the Artificial Intelligence (AI) software which simulates all the conversations with a customer or the users in its natural language through the platform of messaging applications, on website, through the mobile apps or it can also interact through the telephone.

# data[].attributes.body
Streebo, a top notch Chatbot development company build AI bots powered by IBM Technology is a no-code low code tool that lets organizations build secure and scalable chatbots without writing a line of code. It’s drag and drop interface lets you embed a chatbot on various platforms like Facebook, WhatsApp, existing web and mobile apps letting the users conduct all kinds of functions and operations quickly.

# data[].attributes.body
In this ERA of technology, the chatbot is now changing the world through its drastic technology. Huge traffic of industries is integrating this AI technology to their website to increase the traffic and improve the customer’s experience.

# data[].attributes.attachment_link.readable_text
In this ERA of technology, the chatbot is now changing the world through its drastic technology. Huge traffic of industries is integrating this AI technology to their website to increase the traffic and improve the customer's experience. Still the industries which haven't integrated this technology to their business process are suffering froma huge number of problems and they are in stuck in such a big dilemma that either to go with chatbot technology or with the same as they are right now. for reaching to the right point of solution those industries need to get clear from the question's mentioned below.

First thing what is a chatbot? Why it is declared as the big opportunity for business? What is the flow of work? How it will meet the customer needs and fulfill it?

The chatbot can be defined as artificial intelligence (AI) software and this bot can simulate conversation, or it can chat through the different messaging platforms, from the website and many more mobile applications to the user in its natural language. The chatbot is declared as the most advanced and promising platform for the interaction between the humans and business machines for enhancing the customer's experience. Through the technological point of view, the chatbot only represents the natural evaluation of the question and answer system with its natural language processing system (NLP). On the other hand, it offers an opportunity for the companies to improve their customer engagement process at the same time it reduces the typical cost of customer services.

"Hope so above paragraph has made it clear that what exactly it is"

Top 10 Chatbot Development Companies

HubSpot : - Is in the first position on the website for offering the chatbot to the businesses and they believe that all three things marketing, services and the sales help the business to grow with their software and says this is good for the business and for the customers as well.

Kore.Ai : - offers the only enterprise grade and end to end conversational bot platform for various functions like creating, training, testing, designing and more they offer the bot for use in popular business communication channels.

Streebo Chatbot Builder : - It is easy for the IT and the Line of business-peoples even they can assemble, intuitive and click the chatbot interface with Streebo DXA. By using chatbot builder tool it helps to design the structured two-way communication. Even can easily integrate the bot any backend of your choice.

SnatchBot : - Helps to their customers to eliminate the complexity and also helps them to build the best platform of messaging experience for the customers. Even gives them a robust administrative feature to their customer to encourage the traffic.

Engati : - Without any kind of coding and programming the engati provides a platform which helps to build a chatbot and this bot is available in different platforms such as WhatsApp, Messenger, Kik and other it offers features like Voice, Contextual, training and more.

BotCore : - Can be defined as an accelerator which enables the different organization to train, build and launch the customized form of the conversational bots and which is as same powered by the Artificial intelligence another addition in the feature is the cognitive abstraction which leverages the AI services today and tomorrow.

Motion.AI : - It says that the future of marketing is based on the messaging and the are even more excited to create the visual chatbot by using the platform of HubSpot to their site and it believes that by the acquisition of the HubSpot with the Motion.AI will bring the business to the better engage, close and convert.

Botsify : - It creates the chatbot for the customers without any king of coding and which helps to create the own artificial intelligence based chatbot for the organization and which create smoother customer response experience even helps to create a rule based technical bot.

ChatFuel : - It is the leading company for creating the chatbot bot especially on the Facebook platform. And it can be used to create a simple form of a chatbot rapidly it allows the user to choose the templates for a variety of the common use cases. Even at a time of interaction, it automates the hand off to a real support.

Floatbot : - Is designed as the omni - channel bot and Voicebot as well with this platform it helps to boost the ratio of the customer satisfaction, in features it requires minimum coding for it because it is designed by the deep neural network of the artificial intelligenc

# data[].attributes.attachment_link.title
Top 10 Chatbot Development Companies - Proche

# data[].attributes.attachment_link.description
In this ERA of technology, the chatbot is now changing the world through its drastic technology. Huge traffic of industries is integrating this AI technology to their website to increase the traffic and improve the customer's experience. Still the industries which haven't integrated this technology to their business process are suffering froma huge number of ...

# data[].attributes.body
This began the era of developing interactive programs that would answer the questions asked. The chatbot development wasn’t only concentrated to design Chatbots that would simply answer queries, but that could allow you to check your Bank’s Account Balance, apply for an Account or get a quote from a Fin Corp. In all, they have created a buzz in the BFSI Industry, and they are there to stay.

# data[].attributes.attachment_link.readable_text
Last Updated on by Jitendra Chaturvedi

Chatbots And Their Potential To Transform The Finance Sector

Chatbots And Their Potential To Transform The Finance Sector, What are chatbots? Chatbot is a virtual agent that responds to user utterances with the help of an NLP Engine. The conceiving thought in the early 1920s was to automate the machines and give them the capability to think and work like humans. To reach at the present state, Chatbots had to pass through many transitions, from being a meagre chatterbot to helping customers to help them. The early development of Artificial Intelligence, which is the core technology of Chatbots, led to Charles Babbage to design the first computer. That gave us the computers that we so diligently use in our day-to-day lives and imagining it without them is nearly impossible. The thought of making intelligent machines was truly materialized in the Dartmouth Conference, under the leadership of John McCarthy. As the digital transformation space expanded Chatbots slowly started to become a reality by Eliza the first chatter bot as they were previously said, which was developed using the Slip Language, that allowed Eliza to "chatter" with the users.

>>> 100+ Small Business Ideas With Really Less Investment

This began the era of developing interactive programs that would answer the questions asked. The chatbot development wasn't only concentrated to design Chatbots that would simply answer queries, but that could allow you to check your Bank's Account Balance, apply for an Account or get a quote from a Fin Corp. In all, they have created a buzz in the BFSI Industry, and they are there to stay.

What do the chatbots have in store for the customers?

The main reason behind accepting Chatbots as an alternative to a sales agent or a Phone Banking Executive is that the inclusion of Chatbots can be done using half the payroll of the agents and the ROI is nearly doubled or at least it reaches a break-even. The USP is the increase customer engagement, as in the recent times millennials want to get things done just by swipes of their thumbs. No one any longer wishes to wait in the IVR pipeline, chatbot addresses this pain point more than adequately, as a single chatbot can talk to multiple users at the same time and resolve their issues simultaneously. Now the chatbots for simply being a chatter tool have evolved into a means to perform various actions that an agent does from pulling out your transaction history, to assessing a fund transfer, to reporting your lost card, getting quotes and many more.

Their 24/7 accessibility increases the customer satisfaction ratio as they feel their queries are being resolved quickly and they are cared for, in return its beneficial to increment customer loyalty. There are some peculiar customers who need to talk to a human being to ascertain their dilemmas, they can't rely on some robots. The chatbots try to answer as many queries that they can and offload the agents, but when there is a special request from the customer or the chatbot can't predict the user utterances the conversation is transferred to the live agent. That way the credibility isn't compromised, and the customer gets what he wishes.

>>> How to make your online business successful?

So, in summarization these are the wins for the Customer:

24*7 support.

Prompt Response

Not just get the FAQs sponsored but perform transactional conversations too

Improved query redressal experience

- The article is shared by Dushyant Thakar of Streebo.com

# data[].attributes.attachment_link.title
Chatbots And Their Potential To Transform The Finance Sector

# data[].attributes.attachment_link.description
Last Updated on by Jitendra Chaturvedi Chatbots And Their Potential To Transform The Finance Sector, What are chatbots? Chatbot is a virtual agent that responds to user utterances with the help of an NLP Engine. The conceiving thought in the early 1920s was to automate the machines and give them the capability to think and work like humans.

# data[].attributes.headline
The AI Wave & Future of Chatbots in the Digital Era

# data[].attributes.subject
The AI Wave & Future of Chatbots in the Digital Era

# data[].attributes.body
Chatbots today are not designed to respond to FAQs only but also have other cognitive capabilities such as Speech to Text, Language Recognition and Translation, Customer Behavior and Text Analysis etc. Several companies are integrating conversational and transactional chatbots that let customers complete tasks within minutes. The highest usage of chatbots today is in the field of customer service where they solve issues, take orders and perform transactions through the bot without human intervention.

# data[].attributes.attachment_link.readable_text
The buzz around chatbots and artificial intelligence has taken a giant leap and this technology is virtually changing everything around us. It has already taken over the business world - automating processes, transforming customer interactions and providing personalized services. Messaging apps are rising beyond mobile apps and Facebook can easily boast about 1 lac+ integrated bots today. According to a recent study, 85% of customer interactions will be handled without a human agent by 2020.

Chatbots are at the intersection of Artificial intelligence, automation and the changing use of internet. The effectiveness and benefits of chatbots in doing business have been proven with the time and cost savings that they bring to the business. According to a Juniper Research, chatbots can save up to $8 billion per year across industries.

Chatbots today are not designed to respond to FAQs only but also have other cognitive capabilities such as Speech to Text, Language Recognition and Translation, Customer Behavior and Text Analysis etc. Several companies are integratingconversational and transactional chatbots that let customers complete tasks within minutes. The highest usage of chatbots today is in the field of customer service where they solve issues, take orders and perform transactions through the bot without human intervention.

Here are a few examples of companies leveraging AI and Chatbots:

Dominos:Dom, their ordering assistance chatbot takes orders through text, voice and Facebook Messenger, offering a seamless ordering experience.

Mobile Monkey:Just like email blasting, they send their content to users through various messaging platforms (chat blasting) and receive 80x higher engagement rates at average.

Casper: The mattress company's chatbot Insomnobot-3000, gives you company and offers human like conversations from 11pm to 5am when you cannot fall asleep.

It's not about the Future of Chatbots, Chatbots are the Future!

Customers are already opting for chat over emails or calls for communication and majority of businesses have integrated or have planned to integrate a chatbot soon. Chatbots have crept up the business world and created a need in the market. Enterprises believe that Conversation as a Service (CaaS) is the future. Since people spend most of their time on messaging apps, companies are expected to invest heavily in comprehensive bots that allow everything from customer service, banking, shopping or just offers a human like conversation.

"In the next 5-10 years, every brand will have its own digital assistant to represent them."

Bing Ads carried a survey in March 2018 regarding Consumer Adoption of Digital Assistants and Voice Technology, and it wasn't a surprise when more than 60% of respondents expected brands to have their own personal assistant to serve them round the clock.

Currently, chatbots are aimed at generating traffic to the website or mobile app and engage the user. The next target should be in-chat conversions where prospect is converted into a customer while having a conversation with the bot. Chatbots will thrive when they can convert leads for the brand, thus generating higher ROI.

After all these possibilities, the question remains - Will chatbot understand the emotions of people? Will there be a day when it will be impossible to distinguish whether you're talking to a bot or a human?

With the ever-changing technology landscape and advanced research, all the predictions about the future of chatbots are probable. But the first steppingstone to get there is to embed a fully functional chatbot to your digital assets and stay current with the market trend.

# data[].attributes.attachment_link.title
The AI Wave & Future of Chatbots in the Digital Era

# data[].attributes.attachment_link.description
The buzz around chatbots and artificial intelligence has taken a giant leap and this technology is virtually changing everything around us. It has already taken over the business world - automating processes, transforming customer interactions and providing personalized services. Messaging apps are rising beyond mobile apps and Facebook can easily boast about 1 lac+ integrated bots today.

# data[].attributes.headline
Top 5 Industries where Customer Service Chatbots are making a huge impact!

# data[].attributes.subject
Top 5 Industries where Customer Service Chatbots are making a huge impact!

# data[].attributes.body
Isn’t it a hassle answering repeated questions again and again? Don’t you think your customer service representatives could do a more intelligent job rather than just answering no-brainer questions?

# data[].attributes.attachment_link.readable_text
Industry-wise use cases for AI-powered Chatbots for Customer Service!

Isn't it a hassle answering repeated questions again and again? Don't you think your customer service representatives could do a more intelligent job rather than just answering no-brainer questions?

That's where a customer service chatbot comes into picture. Most of the industries have a customer service department and Streebo could help all such industries save a lot on their costs with customer service chatbots powered by IBM & Streebo!

Have a look at how customer service chatbots could help the major industries:

Banking

A survey by Capgemini says: Only 37% of customers believe that banks understand their needs and preferences adequately

According to McKinsey, improving customer experience increase customers likelihood to renew or buy new products by 30-50%

Customer Service Chatbots in banking can help you retain your existing customers by providing them instant responses professionally on any query they have.

Aren't your customers tired of holding the phone for a long time with no solution to their questions?

Here is an example of how customer care chatbots for banking can reduce the hassle.

Solve card related queries

Update information

Buy products

A research by strategy meets actions says that 45% of insurers say that changing customer expectations is the business driver triggering investments in new technologies

An Accenture strategy reports says that customers churn because of declining loyalty and poor customer experiences represents as much as $470 billion Life and Property & Casualty premiums globally

An Accenture strategy report also states that Less than one-third (29%) of insurance customers are satisfied with their current providers

Answer any queries on policies

Buying/ Knowing more about new products

Information update & more

Retail

As a Chatbots Magazine, businesses can reduce customer service costs by up to 30% by implementing conversational solutions like virtual agents and chatbots

A survey by PWC says that 74% of consumers used voice search in the past month and their daily use of voice search is up 27% compared to last year

Things a customer care retail chatbot can do for you?

Order related queries - changes, cancellations, problems & more

Payment related queries

Updating existing information & more

Airline

Surveys and forecasts show rapid adoption of chatbots by airlines by 2020

92% airlines plan to invest in initiatives for passenger services

What can Customer Service Chatbots for Airlines do?

Solve Booking related queries, cancellations

Ask about payments, refunds

Check on free meals, book meals, book seats & more

Telecom

30% of customer support cost can be saved with Chatbots

Customer service chatbots can help speeding up response times and answer 80% of the routine questions

There are many other industries other than the one's mentioned above where customer service chatbots play are key role!

Streebo'sCustomer Service Chatbot is one of the best chatbots in the market. It is built on top of IBM Watson Technology and Streebo Digital Experience Accelerator. It is a no code low code tool that can be seamlessly integrated with any backend with a point and click. It is easy to use for Line of business. Streebo's single code base technology helps develop chatbots is half the development time and cost. It can be integrated with web, app, WhatsApp, Facebook or any other social channel. Want to know more about Streebo & IBM powered customer service chatbots?

# data[].attributes.attachment_link.title
Top 5 Industries where Customer Service Chatbots are making a huge impact!

# data[].attributes.attachment_link.description
Industry-wise use cases for AI-powered Chatbots for Customer Service! Isn't it a hassle answering repeated questions again and again? Don't you think your customer service representatives could do a more intelligent job rather than just answering no-brainer questions? That's where a customer service chatbot comes into picture.

# data[].attributes.headline
June 29th – last day of the quarter and we got a pleasant surprise from our Product Team – a Bot Launch Party !!

# data[].attributes.subject
June 29th – last day of the quarter and we got a pleasant surprise from our Product Team – a Bot Launch Party !!

# data[].attributes.body
Our Enterprise Bot (yet to be named) is powered by Artificial Intelligence (IBM Watson) and it extends the Intranet from Web and Mobile to a Conversational Interface – The Bot is stationed on our web and mobile app and our team members can now give chat and voice commands to the underlying applications – In the Old World,

# data[].attributes.attachment_link.readable_text
Intro -
24 months of product writing with multiple iterations, implementation cycles and after an intensive round of Bot training they finally unveiled our own Streebo Enterprise Bot. This Bot would provide a chat and voice interface to our complete Intranet. Existing Intranet has over 15 applications and soon going to over 25 applications (web and mobile). Now that the new Enterprise Bot is in place - what will be different ?

What will the BOT do?

Our Enterprise Bot (yet to be named) is powered by Artificial Intelligence (IBM Watson) and it extends the Intranet from Web and Mobile to a Conversational Interface - The Bot is stationed on our web and mobile app and our team members can now give chat and voice commands to the underlying applications - In the Old World, our Lab Associate had to log in to the Intranet and go to upto 3-4 disparate systems to do a multitude of tasks throughout the day. In a typical day, the associate would maybe start out by checking their pending items in the "Work planning System" - next maybe go into "Leave Management System" to apply for leaves and finally into our "Bug Tracking System" to close assigned bugs. In the new world our Lab Research Associate simply invokes voice/chat commands like "complete pending tasks" or "apply for leave" and finally "close bug number so and so" or "show me pending bugs assigned to me" and the Enterprise Bot goes to the relevant system of records and fetches data or updates the same. Same applies to various employees in other departments. In the old world, the Sales Reps would go to the CRM to check or update data and notes. They would review cadence reports. Maybe file for expenses using the "expense management system" and maybe open a travel requisition using the "travel portal" - in the new world they again interact with the same legacy systems but using chat and voice commands like "file a new expense report" or "update the CRM record for so and so customer" and finally "book new tickets for an upcoming sales trip" - the bot then guides them and collects requisite information or fetches the same from the legacy backends. This will allow our employees to be more productive and will result in improved adoption of our Intranet.

How was it built?

The Enterprise Bot was assembled using a combination of IBM Watson & Cloud, HCL Digital Experience Technology and Streebo DXA. While Intents were put into IBM Watson Assistant, the guided conversations including integration with system of records was done using the low code no code tooling for Watson assistant and i.e. " Streebo Bot Builder". This allowed us to leverage a combination of public-private cloud architecture to roll-out our solution which was secured yet flexible and optimized for ongoing costs. Thanks to the drag and drop interface and point and click integration available in the Streebo Bot Builder; Junior Research Associates, Freshers and even interns could completely assemble the entire Bot with little or no training. The IT can centrally manage the security and access control from the Central Conversational Platform interface to ensure that security remains tight -

Party Highlights -

The highlight of the party was each team (built across various departments) had built their own menu and in many cases even prepared their own food. There was a Bot designed to even order the food and it was assembled and trained in a few hours. We could even order the food through the Whatsapp interface. The Spicy Mocktails and shots were the key highlights - so were the loud noises and cheers that still ring in my ears as we unveiled the new Artificial Intelligence powered bots - now on to the next phase wherein we watch the analytics everyday, keep training the bot to make it incrementally smarter and watch the adoption grow ... onward and forward ...

# data[].attributes.attachment_link.title
June 29th - last day of the quarter and we got a pleasant surprise from our Product Team - a Bot Launch Party !!

# data[].attributes.attachment_link.description
The Enterprise Bot was assembled using a combination of IBM Watson & Cloud, HCL Digital Experience Technology and Streebo DXA. The highlight of the party was each team (built across various departments) had built their own menu and in many cases even prepared their own food.

# data[].attributes.headline
The Rise of Conversational Interface (CI) [Infographic]

# data[].attributes.subject
The Rise of Conversational Interface (CI) [Infographic]

# data[].attributes.body
Most customers want businesses to be available, contactable and responsive, thus businesses today are adopting emerging technologies like CI ! With it they can achieve better user experience and meet competition. If you are not one of those businesses who have started thinking of adopting the conversational interface it’s time to get going.

# data[].attributes.attachment_link.readable_text
Conversational Interface is something that all businesses are looking at currently! Many top surveys predict the rise of these voice and chat interfaces. Most customers want businesses to be available, contactable and responsive, thus businesses today are adopting emerging technologies like CI ! With it they can achieve better user experience and meet competition. If you are not one of those businesses who have started thinking of adopting the conversational interface it's time to get going.

Let's have a look at some statistics on where the Chat, Voice and AI market is going to take us in the coming years!

# data[].attributes.attachment_link.title
The Rise of Conversational Interface (CI) [Infographic]

# data[].attributes.attachment_link.description
Conversational Interface is something that all businesses are looking at currently! Many top surveys predict the rise of these voice and chat interfaces. Most customers want businesses to be available, contactable and responsive, thus businesses today are adopting emerging technologies like CI ! With it they can achieve better user experience and meet competition.

# data[].attributes.headline
07 Features That Your Chatbot Platform Must Have

# data[].attributes.subject
07 Features That Your Chatbot Platform Must Have

# data[].attributes.body
Build chatbots with Streebo DX Accelerator – a unique set of ‘no or low code’ tooling that allows IT and Line of Business teams to rapidly assemble sleek and intuitive Chatbot interfaces. The easy drag and drop interface lets you build chatbots in no time! Built in conjunction with IBM Product labs and leveraging the industry-leading IBM Watson & Cloud and DX Manager technologies, Streebo DX Accelerator cuts the development cost for building Chatbot interfaces in half!

# data[].attributes.attachment_link.readable_text
With a digital wave, everything is transforming. Systems are changing, enterprises are integrating with new technology and humans are interacting with machines. Artificial intelligence and machine learning are creating buzz. Chatbots are gaining popularity and no organization want to be the 'left out' one in the digital era. In this revolutionary phase, one of the most important decisions that an enterprise consider is -choosing the right chatbot platform for implementing chatbots.

There are various chatbot platforms and it is crucial for organizations to select the best one out of so many. Here are some factors that should be exist in the chatbot platform you choose for your organization:

Always look for a system that ensures easy chatbot building. It should consist of an intuitive, web-based tool that can customize a chatbot for application in different use-cases and work tasks wherever it is deployed. It should allow to re-build the bot from the scratch in situations where a need like that arises. It should be such that, the developed components can be re-processed with chatbot building test during the development cycle.
Links the Platform

Keep in mind the functionality of sharing the stored messages between bots, users and the systems. Chatbot platform's one of the important required features is the message sharing ability for every party involved in the message exchange system.
Supports Multiple Platform

A company should consider development platforms for the deployment of chatbots carefully. Look for a platform that enables installation on the website, mobile apps, or the channel of your choice. Interaction with various corporate tools like Slack, Telegram, Skype etc. should be possible.

Supports NLP and Speech

For understanding the user intent and giving a relevant reply, the chatbot platform that an organization selects should incorporate NLP training. With it, the bots can ensure a smooth conversation and interaction using text/speech. Chatbot training is an important consideration for choosing the bot platform.

Deploys Intelligent Chatbots

Every customer interaction should be fruitful for the organization and for the chatbot. A platform should be such that it understands, recollects and learns from constant input of data and information. With the usage of machine learning, a quality conversation should take place with maintaining the customer request context. Activeness is a must to develop and perfect the NLP capabilities of it. Therefore, the chatbot platforms should have intelligent chatbots.

Holds experience and knowledge

Consider the right type of industry experience and domain knowledge for the right kind of chatbot platform for your organization. Keep in mind, speed, flexibility for providing support to employees and customers. Not all features will matter to your organization system. The right type for your organization should be chosen out of so many available
Executes Multiple Tasks with Multiple Chatbots

To track multiple functions in one go, it is important for enterprises to consider a chatbot platform that can track and update many activities together. An organization should join hands with a chatbot platform for multi-system and tasks. Pre-built and ready to deploy bots are the offers that should be present to suit the needs of your business for a better level of interaction.
Are you looking for a powerful chatbot platform for your enterprise?
Build chatbots with Streebo DX Accelerator - a unique set of 'no or low code' tooling that allows IT and Line of Business teams to rapidly assemble sleek and intuitive Chatbot interfaces. The easy drag and drop interface lets you build chatbots in no time! Built in conjunction with IBM Product labs and leveraging the industry-leading IBM Watson & Cloud and DX Manager technologies, Streebo DX Accelerator cuts the development cost for building Chatbot interfaces in half!

# data[].attributes.attachment_link.description
developerWorks blogs allow community members to share thoughts and expertise on topics that matter to them, and engage in conversations with each other. You can browse for and follow blogs, read recent entries, see what others are viewing or recommending, and request your own blog.

# data[].attributes.body
The chatbot platform can fundamentally simulate the human conversations because it is merely a computer-based program which is the strength of chatbot.

# data[].attributes.attachment_link.readable_text
In a general word, we can say that a bot is nothing but just a software which performs automatic tasks. In other words, we can say that the bot is a computer-based program which is designed to communicate with human users through the internet on a website. This article is mainly focused on what is the bot and what the bot performs in the process. Naturally, it can be defined as a developed program that can have a discussion or conversation directly to the human on a website. Just like any person/user can ask any query regarding the statement and on the other side, the chatbot will respond to activity as appropriate to the question.

The chatbot has its fix format to interacts through instant message. Through the artificially replicating the patterns for the human to interactions to the machine learning allows the computer to learn by themselves without any kind of programming of natural language processing. The chatbot is a designed program it can understand human speed and the text what he wants to ask. The chatbot platform can fundamentally simulate the human conversations because it is merely a computer-based program which is the strength of chatbot. This all things allows the form of a conversation between the human being and the chatbot which takes place through the messaging platform or through the voice command.

Top Articles on How Businesses are using Bots:

1. WhatsApp for Business: A Beginners Guide

2. Revenue models for bots and chatbots

3. The Age of Zero Excuses

4. Chatbot Conference 2019 in NYC

The chatbot is a program which works solely from a human operator and can answer to the questions formulated to it in natural languages and it will respond to the people like a real person. It responds to the people according to the predefined script and on the bases of machine learning application in it.

When and where a person asks a question to the chatbot it will respond based on the knowledge available in his database at the time. If a person's conversation is not introduced to the database of the chatbot or it is not programmed to understand instantly the chatbot will pass the communicated message to the human operator or either it will deflect the message. On the other side, the chatbot will learn from the interaction and will perform in the future interaction on the same conflict of the customer. This way the chatbot grow's gradually in the scope and gains relevance.

"Till here it was all about what is a Chatbot" But the main thing is "Why all Businesses should adopt Chatbot for the process?"

There is a big reason behind it every person working in any business gets rid of the routine task in his professional life and simultaneous processing of all the user's multiple request's. to overcome this rid of routine work the chatbot helps in the tremendous speed of processing conversation with the users and helps to gain loyalty from those users and customer.

On the other side, the customers are getting a great advantage, proper response, speedy process so the customers get benefits from the chatbot and they are increasing their interest in this technology to use. Day by day the number of users is increasing in this modern era of technology with the chatbot.

Don't forget to give us your 👏 !

# data[].attributes.attachment_link.title
Enter to the ERA of Chatbot to Digitalize the Business Process

# data[].attributes.attachment_link.description
In a general word, we can say that a bot is nothing but just a software which performs automatic tasks. In other words, we can say that the bot is a computer-based program which is designed to communicate with human users through the internet on a website.

# data[].attributes.headline
Why Should you Consider Chatbot Integration with WordPress Website?

# data[].attributes.subject
Why Should you Consider Chatbot Integration with WordPress Website?

# data[].attributes.body
Streebo is an IBM Premier partner, our chatbot tool builder helps the business to build a chatbot with the ease of drag-and-drop. Streebo Chatbot builder uses IBM Watson Assistant as the NLP engine helping drive smarter conversations through the bots.

# data[].attributes.attachment_link.readable_text
Grow your business with Chatbot - Businesses today are being able to stay available not just 24×7, but 25×7 because of the chatbots that are embedded in their website; in their Facebook page; in their apps, ensuring that the business never sleeps. Also, the reason you are here suggests either or both of two things: A. you have heard about chatbots and are exploring, trying to learn more and gather more. Or, you already know about chatbots and are looking for chatbot integration with WordPress website or Facebook messenger.

​​​Chatbots have become popular, especially among B2C businesses like e-commerce. It's a fact that human touch cannot be replaced, a chatbot can, however, be available all the time and cater to users' inquiries with relevant answers. In this process, a chatbot relieves a human representative off the manual and repetitive process.

Chatbot integration with WordPress
In a study done by Juniper, it has been predicted that by 2023 $112 billion worth of e-commerce transactions will be done via chatbot.

WordPress is no doubt one of the most popular CMS or Content Management System. In a survey done by a popular hosting company, it was found that over 39% of all online stores run on WooCommerce (an open-source, e-commerce plugin for WordPress).

To keep your business abreast with the latest market trends and to stay top of the curve, having a chatbot integrated in your WordPress website is the next logical that one should have in plans for 2019 website upgrades.

Need for chatbot: Staying ahead of the market trend curve

95% of visitors do not make the purchase the first time they come to your website. However, they do have queries that needs to be addressed. Answers to their queries as well as the time taken to answer them could be a good way to keep their interest in your brand and convert them to buying from your website. This boils down to the time taken and the quality of responses that addresses their queries.

Additionally, below are the three more reasons that advocates the need for a chatbot.

1. Conversational medium: With the increasing usage of messaging app, it's a no-brainer that customer most-loved medium is a chat window. Interacting with your users and would-be customers through a conversational medium could create a strong connection between your website and them.

2. Trained and automated: Chatbots are trained as well as automated to learn from your customer and adapt to their queries. It enables your users to go through their queries and questions in matter of minutes.

3. Cost and time-effective: Training and deploying a chatbot can be done in one day. On the other hand, training a human resource can be costly as well as time-bound and human reps cannot be available 24×7.

Let's now explore the ideal features that a chatbot should possess.

Ideal features of Chatbot

1. Emotionally intelligent: For a chatbot to deliver a personalized experience, it is important that the chatbot to infer the personality traits, statement/voice tone and, above all, understand the sentiment of the user. Basis the need, chatbot can either continue chatting with the user or could escalate it to the live human agent.

2. Autonomous reasoning: Chatbot should be able to infer solutions with its independent logical reasoning without the need of human intervention. For example, a bot based on the case history of the users should be able to provide with solutions to the new users.

3. Think design, think experience: The chatbot should not be chatty rather should give an experience to the user. One of the ways is to ensure that the messages are drafted and designed that doesn't bore users making them lose interest. The chatbot should be train to avoid the tl;dr effect - too long; didn't read effect.

4. Omnichannel: A chatbot shouldn't be just available 24×7 but be available on all mediums, too (web, mobile, etc.). An omnichannel chatbot can ensure this instance without the need of extra coding and maintenance.

5. Conversational maturity: The best chatbots should be able to proactively seek information along with having advanced conversational ability. It should also be capable of asking clarifying questions during a non-linear conversation.

Human + Chatbot = A great customer service

In most cases, business and its employees are under the impression that chatbots would be replacing the human agents. However, that is not the case. Human reps are necessary, too. These chatbot agents could, in fact, be used as a filter and can provide with vital data of the users for the human reps who can then, pursue leads with personalized services, enabling happier customers, in turn triggering higher sales.

IBM Watson Assistant and WordPress plugin

Watson Assistant is IBM's answer for the chatbot integration with WordPress websites. IBM has devised a plugin that greatly simplifies the deployment process. All one needs to do is: Install the plugin > Specify the credentials > Specify desired workspace and that's it. Here is a published by IBM on integrating Watson Assistant with WordPress.

Streebo's role

Streebo is an IBM Premier partner, our chatbot tool builder helps the business to build a chatbot with the ease of drag-and-drop. Streebo Chatbot builder uses IBM Watson Assistant as the NLP engine helping drive smarter conversations through the bots. Contact us for chatbot integration with WordPress website using IBM Watson Assistant.

# data[].attributes.attachment_link.title
Why Should you Consider Chatbot Integration with WordPress Website?

# data[].attributes.attachment_link.description
Grow your business with Chatbot - Businesses today are being able to stay available not just 24x7, but 25x7 because of the chatbots that are embedded in their website; in their Facebook page; in their apps, ensuring that the business never sleeps. Also, the reason you are here suggests either or both of two things: A.

# data[].attributes.headline
Supercharge Customer Experience with Conversational AI-powered Digital Advisor

# data[].attributes.subject
Supercharge Customer Experience with Conversational AI-powered Digital Advisor

# data[].attributes.body
In such a scenario, Conversational AI chatbot recognizes the intent of the user and responds accordingly. It interprets the above intent as – I want to know about tour packages for Fall 2019 – and provides packages available for Fall 2019. Furthermore, it also takes the conversation ahead by giving action item for the user like – booking the package, date availability for the tour or promotional offers or even booking an appointment with a travel agent for customized tour plan.

# data[].attributes.attachment_link.readable_text
Conversational AI is set to shape the present and future of enterprises - be it small, medium or large. It creates the highest impact for SMBs where hiring human resource, hogs major share of the cost. Having a digital advisor not only helps a business be available 24×7 but also enables them to ensure instantaneous response to any inquiry. This lets enterprises hold a seamless and synchronous conversation and interaction with their consumers through any channel.

While speaking to a digital advisor (a conversational chatbot), the user must keep their message simple, crisp and clear. And he must offer adequate information for the chatbot to process and provide desirable output. However, this is not always the case - the customer does not always necessarily communicate clearly while chatting with the chatbot. It, therefore, depends entirely on how intelligent the digital advisor in understanding intent, and overlooking the grammatical errors and spelling mistakes. The bot should be intelligent enough to decipher what the user needs and take the appropriate action.
How to conduct a purpose-driven conversation?
Consider a customer writing this inquiry on the chat window of a Tour & Travels company - 'I want to know about Tour pkgs for Fall 2019'.

A normal chatbot might not understand the query and trigger a message such as -I do not understand or Please rephrase your inquiry or Choose the closest inquiry from below or anything else that helps it understand the query, in turn making conversations long and tiring.

In such a scenario, chatbot recognizes the intent of the user and responds accordingly. It interprets the above intent as -I want to know about tour packages for Fall 2019 - and provides packages available for Fall 2019. Furthermore, it also takes the conversation ahead by giving action item for the user like - booking the package, date availability for the tour or promotional offers or even booking an appointment with a travel agent for customized tour plan.

How does conversational AI work: Learning the Basics

Conversational AI makes use of the combination of Deep Learning, Natural Language Processing (NLP) and Natural Language Understanding (NLU) to comprehend a sentence, overlook grammatical errors and acknowledge that there is information to be parsed. Hence, conversational AI armors the chatbot to interpret the customer request in entirety, interpreting their request and then providing a suitable response. This is made possible by the hierarchy of intents with which the chatbot is trained and provided the scalability to learn and respond with accuracy.

Streebo chatbot as a service starts from $50 per month. Tool is designed using low code /no code tooling and drag-and-drop technology which enables LOBs and non-IT teams to create and deploy a chatbot without depending on an IT team. The chatbots are created using a single code base and can be deployed across channels (omnichannel) with a single click. Get in touch with our Technical Consultants - we will help you drive a stellar customer experience for your users and customers.

# data[].attributes.attachment_link.title
Supercharge Customer Experience with Conversational AI-powered Digital Advisor

# data[].attributes.attachment_link.description
Conversational AI is set to shape the present and future of enterprises - be it small, medium or large. It creates the highest impact for SMBs where hiring human resource, hogs major share of the cost. Having a digital advisor not only helps a business be available 24x7 but also enables them to ensure instantaneous response to any inquiry.

# data[].attributes.headline
Will chatbots transform the Retail Industry?

# data[].attributes.subject
Will chatbots transform the Retail Industry?

# data[].attributes.body
Startups and Multi-National Companies have started realizing the potential in Chatbots. Be it in Banking, E-Commerce, HealthCare, Retail or any other sector. Retail business need to address customer queries day in a day out. And customer expect excellent customer service, 24*7 responses and consistency.

# data[].attributes.attachment_link.title
Will Chatbots Transform the Retail Industry?

# data[].attributes.attachment_link.description
88% of consumers say that they are more likely to shop with retailers that deliver personalized and connected cross-channel experiences. Also, 1 in 5 consumers would consider purchasing goods and services from a chatbot.

# data[].attributes.headline
Audience-Building Made Easy with Chatbot Messenger

# data[].attributes.subject
Audience-Building Made Easy with Chatbot Messenger

# data[].attributes.body
Times are gone when the team had to build chatbot from scratch. Today, many third-party chatbot platforms help in Facebook messenger bot development, WhatsApp, etc. Ready-made chatbot platforms do not require coding to build a chatbot; it is based on no code low code mechanism that involves creating your own chatbot in minutes without coding or support of IT experts.

# data[].attributes.attachment_link.readable_text
Chatbot- most simplified & powerful companion of a website that represents the company to automate specific tasks by having a human-like conversation with the users and never misses out on any opportunity to interact with the customers.

A study by Gartner says that by the year 2020, 85 % of the business engagement will take place without any human interaction. Instead, there will be a use of self-service options and chatbots.

Chatbots are here to stay for a long time. Powered by artificial intelligence - chatbots that integrate on various platforms for providing personalised responses ensures an improved interaction. Chatbots are getting popular with time, and some are still unaware of its benefits. When chatbots are integrated with messenger, things become comfortable & convenient. Bot integration means to link your Chabot with the messenger for creating instant interaction.

When your company's chatbot is integrated with the chatbot messenger, there is an evident increase in the number of daily conversations with followers and customers. This is an excellent advantage of chatbot messenger

Keeping in mind, the various objectives, marketing perspective and the needs -create a chatbot that best suits your organisation by understanding the following practices.

1. Find Your Audience

Firstly, identify where your customers are. It is essential to know where your customers are present to ensure that the efforts to integrate chatbot do not go in waste. After that, you can find a chatbot platform for integrating it with a platform of your choice.

2. Identify Which Bot to Create

Once, the place of a customer is known, the next important step is to determine what will be the role of the chatbot. What will it perform? Generate leads or give information, facilitate in handling various transactions or will it be involved in the engagement? The purpose of creating and integrating chatbot should be clear in mind, it should not be built like that. Think about all the possible benefits when thinking of incorporating it.

3. Find A Chabot Platform

Times are gone when the team had to build chatbot from scratch. Today, many third-party chatbot platforms help in Facebook messenger bot development, WhatsApp, etc.

Ready-made chatbot platforms do not require coding to build a chatbot; it is based on no code low code mechanism that involves creating your own chatbot in minutes without coding or support of IT experts.

4. Make Engaging Messaging Copy

Construct a series of messages relevant to your brand that will help to draw the attention of your audience and keep them engaged. For a successful chatbot journey, engaging messages are essential. Make the copy as human-like as possible. Keep it genuine and less robot-type.

5. Look Out for Outside Help

Chatbot needs creativity, marketing perspective and powerful back-end technology. Whenever you create a chatbot, make sure that it works exactly how you had planned. Consider enlisting chatbot firms to help whenever required for a far better performance than you had expected.

Planning to integrate a bot messenger?

Streebo's' Chatbot builder is a low or no code browser-based tooling that allows the organisation to implement chatbot with no AI skills to rapidly assemble chatbot solutions, wired with backend system of records such as Content Management systems, ERPs, Relational Databases and point and click interface. Streebo's Chatbot solution is powered by IBM Digital Experience platform and supports a variety of NLP engines including IBM Watson Assistant. Solutions assembled with the chatbot builder can be deployed on-premise or on a cloud.

Thank you for subscribing.

Something went wrong.

report this ad

# data[].attributes.attachment_link.title
Audience-Building Made Easy with Chatbot Messenger - TechSling Weblog

# data[].attributes.attachment_link.description
Chatbot- most simplified & powerful companion of a website that represents the company to automate specific tasks by having a human-like conversation with the users and never misses out on any opportunity to interact with the customers. A study by Gartner says that by the year 2020, 85 % of the business engagement will take place without any human interaction.

# data[].attributes.headline
Chatbots -How They Help to Reduce Manpower?

# data[].attributes.subject
Chatbots -How They Help to Reduce Manpower?

# data[].attributes.body
A Chatbot is a computer-based program and it has sophisticated natural language processing systems, so the user can ask a Chatbot any question or make a command, and the Chatbot performs the requested action and typically used in dialogue systems for various practical purposes including customer service or information acquisition.

# data[].attributes.attachment_link.readable_text
A Chatbot is a computer-based program and it has sophisticated natural language processing systems, so the user can ask a Chatbot any question or make a command, and the Chatbot performs the requested action and typically used in dialogue systems for various practical purposes including customer service or information acquisition.

A chatbot is a computer-based program which is powered by rules and AI, which simulates a real interaction with users via a chat interface and we can say that chatbot is a service that can have a conversation with human just like a real person.

Why Chatbots are Important?
Through the help of chatbot time can be saved on the same side the efficiency is derived with this AI chatbot, it has the features which help the companies looking to increase sales or service productivity.

As consumers continue to move away from traditional forms of communication, chat-based communication methods are expected to rise. For handling the simplest tasks, and to make free human agents for focusing on higher-profile service or in sales the virtual assistants chatbots are used more now a day. This leads to cost savings and it also allows companies to provide a level of customer service during hours when live agents aren't available.

Benefits that Chatbots Provide:
This Software which mimics written or spoken human being speech with the purpose of simulating a conversation or interaction with the real person all the time, it never gets tired and always continues to obey the command and continue to operate every day throughout the year without requiring taking a break so, this will improve your customer satisfaction and helps you rank higher on your field. Chatbots are now a day replacing other forms of contact such as emails and calls, here are all the reasons which prove that chatbots are available 24*7.

Top Articles on How Businesses are using Bots:

1. The Age of Zero Excuses

2. Five Inspirational Startups Using AI and Chatbot Technology

3. How to Increase sales with Chatbots - Digital Marketing

4. Chatbot Conference 2019 in NYC
2. Customers Handling
A human being is not able to concentrate are more things at the same time and if it goes beyond that you are bound to meet error. On the other side, chatbots can simultaneously have conversations with thousands of people. No matters for chatbot that what time it is and how many people are contacting at the same time, still every single one of them will be answered instantly.
3. Helps to Save Money
A business owner is supposed to pay all the bounded employee for the work they do, and this expense will just keep adding up as the business grows. To overcome this problem the chatbot builder is available which is a one-time investment and helps to reduce staff required. By the adoption of the chatbot, the workload will be reduced, and queries will be solved properly.
4. Provides satisfaction to customers
Human beings react to the people based on their mood and emotions. If an agent is having a good attitude or is in good mood, then he will talk to the customers in a proper way otherwise in according to the mood so in contrary to this the customer will not be satisfied. Chatbot remains same all the time with a same mood and personality it talks all the customers at all the time.

Chatbots are automated solution and bound by some rules and obey them as long as they're programmed and can be a great backup for employees for all the relatively basic, repetitive tasks with fast speed, low cost, maintain and use, now a day's people can make their own chatbot which they can use on Facebook messenger by creating chatbot easily with drag and drop interface.

Don't forget to give us your 👏 !

# data[].attributes.attachment_link.title
Chatbots -How They Help to Reduce Manpower? - Chatbots Life

# data[].attributes.attachment_link.description
A Chatbot is a computer-based program and it has sophisticated natural language processing systems, so the user can ask a Chatbot any question or make a command, and the Chatbot performs the requested action and typically used in dialogue systems for various practical purposes including customer service or information acquisition.

# data[].attributes.headline
Conversational Healthcare – Chatbots as your Doctors!

# data[].attributes.subject
Conversational Healthcare – Chatbots as your Doctors!

# data[].attributes.body
Chatbots as doctors or healthcare providers empower employees and patients by giving them access to health records, resolve basic queries, allow self-service and enhance the holistic experience in a conversational manner. This pro-active approach keeps the patients and doctors well informed and improves overall health and awareness.

# data[].attributes.attachment_link.readable_text
Artificial intelligence has been reforming the healthcare industry and changing the way doctors and patients connect and communicate. While doctors and researchers are continuously innovating to expand the boundaries of medicine, chatbots play a significant role in helping hospitals and clinics save thousands of dollars by eliminating unnecessary doctor's appointments.

There are many medical queries that are simple in nature, yet patients ask for expert advice for their satisfaction. Doctors need to carefully pay attention to such queries so that patients are not left nervous, confused and anxious. With a global doctor shortage of 5 million, according to WHO, it is difficult to get a doctor's appointment frequently for such primary healthcare questions. At the same time, patients do not need to head to the physician's clinic every time to get an obvious response to all their basic questions. Chatbots are the future of healthcare as they lead the way in transforming the industry and elevating patient experience.

A range of intelligent chatbots for healthcare is available today. These chatbots are virtual assistants that help in taking doctor's appointment, show medical history, pay bills, refill medicines, give lab test outcomes and advice on further medication. They provide symptom-based diagnosis and give instant responses to general health queries. Older patients use chatbots as a "nurse" to remind them to take their medicines on time. Along with diagnosing and suggesting medication, chatbot as your doctors also provide therapy by initiating conversations that allow patients to open and let out their emotions. Apart from medical help, people might also be looking for medical equipment such as nebulizers, oxygen cylinders etc. Automating this process through chatbots makes it easy for people to instantly get the required information about specific equipment. On the other hand, it expands the scale of patients in hospitals and generates more appointment.

Integrating a chatbot in healthcare services has equal benefits for the patients, hospitals and clinics. Doctors store vast amounts of data ranging from patient history, medical records, pathology documents, research material, device details, and insurance claims. Organizing and analyzing data is a critical task. help to fetch the required data and generate reports for doctors to make informed decisions. According to a Juniper Research, chatbots save over 4 minutes per inquiry at an average for healthcare providers which equals to an average cost savings of $0.50-0.70 per interaction.

Easing out the process of contacting doctors is crucial to improve patient engagement as well as reduce costs. Today, people want to reach out to healthcare providers and doctors on the channel of their choice, irrespective of the location, device or time. Omnichannel presence is imperative while designing digital strategies to provide an integrated, seamless experience across all channels and devices.

Chatbots as doctors or healthcare providers empower employees and patients by giving them access to health records, resolve basic queries, allow self-service and enhance the holistic experience in a conversational manner. This pro-active approach keeps the patients and doctors well informed and improves overall health and awareness.

Chatbots are gradually aiding the healthcare industry to become efficient and would be the best bet in the future! With the shortage and inaccessibility of doctors, the potential of chatbots is high as they respond to basic medical queries and assist with primary healthcare.

Streebo, a provider of digital transformation solutions is your go-to-partner for

# data[].attributes.attachment_link.title
Conversational Healthcare - Chatbots as your Doctors!

# data[].attributes.attachment_link.description
Artificial intelligence has been reforming the healthcare industry and changing the way doctors and patients connect and communicate. While doctors and researchers are continuously innovating to expand the boundaries of medicine, chatbots play a significant role in helping hospitals and clinics save thousands of dollars by eliminating unnecessary doctor's appointments.

# data[].attributes.headline
Mobile First to AI First – The New Banking Approach

# data[].attributes.subject
Mobile First to AI First – The New Banking Approach

# data[].attributes.body
The banking sector is an early adopter of the chatbot technology. Several banks have invested in chatbots to automate processes, offer instant responses 24*7 and deliver a consistent experience across all platforms to meet the rising customer expectations. Banks are transitioning to conversational banking through chatbot integration on multiple platforms like web, mobile apps, 3rd party chat messenger like Facebook Messenger, WhatsApp chatbot integration, and etc.

# data[].attributes.attachment_link.readable_text
The increasing sophistication of mobile technology over the past few years has transformed the way customers interact with companies. Since all the information is available at our fingertips, we can fetch the required documents, exchange details, conduct and manage transactions without the need for human support. With the latest buzz around artificial intelligence, businesses are vying to integrate chatbot into their systems and leverage its benefits by differentiating themselves in the competitive landscape.

The banking sector is an early adopter of the chatbot technology. Several banks have invested in chatbots to automate processes, offer instant responses 24*7 and deliver a consistent experience across all platforms to meet the rising customer expectations. Banks are transitioning to conversational banking through chatbot integration on multiple platforms like web, mobile apps, 3rd party chat messenger like Facebook Messenger,WhatsApp chatbot integration, and etc.

Let us see how the industry leaders have adopted Chatbots to make banking conversational and make their business relevant:

Bank of America: Erica, A voice and text enabled chatbot for customers sends notifications, offers suggestions on saving money, encourages bill payments and helps customers make smarter decisions.

JP Morgan Chase: COIN is a bot capable of analyzing complex legal contracts, describe emails for employees, grant access to software systems, and handle common IT requests.

Capital One: ENO, a text-enabled chatbot assists customers in checking their account balance, recent transactions, payment history, credit limit and pay credit card bill via text message.

MasterCard and American Express offer a Chatbot on Facebook Messenger. Customers can use the bot to review their account balances, purchase history, spending habits, make payments and receive cardholder benefits and other offers.

Majority of banks are riding the AI wave and embedding intelligent chatbots into their systems to automate various business processes. According to a recent study, banks could automate up to 90% of their processes with chatbots by 2022. Secure chatbot integration has transformed the way banks operate as we can access all the general banking services within seconds!

Customers can check their account balance, transfer funds, fetch bank statements and execute various other account related activities merely through conversations. This saves the customer's time and reduces the employee's workload. Chatbots provide uninterrupted customer support by answering FAQs, providing new schemes and sending timely updates. Moreover, they also help the bank to collect feedback and gather meaningful insights to gain system efficiency. It helps in setting up smooth workflows between various branches to increase productivity.

Banks have a wide range of products and services, but each customer would be interested in a specific set of services only. Chatbots make personalized offers to customers based on their profile, previous transactions etc. on the customer's preferred channel of communication. This immediately increases conversion rates and brand loyalty.

Chatbot integration across multiple platform means that customers can get in touch with the bank as per their convenience and get a consistent and personalized experience during all interactions. For banks, they can expand their reach and get a comprehensive view of customer's behavior and preferences.

As customers move more flexibly between channels in the digital landscape, chatbots are bound to become a fundamental part of a larger omnichannel strategy. Their importance is undeniable, as the usage of messaging apps is increasing exponentially, and the entire banking sector is gradually moving towards AI and chatbots.

Looking to integrate a secure, scalable and customized chatbot with your bank?

# data[].attributes.attachment_link.title
Mobile First to AI First - The New Banking Approach

# data[].attributes.attachment_link.description
The increasing sophistication of mobile technology over the past few years has transformed the way customers interact with companies. Since all the information is available at our fingertips, we can fetch the required documents, exchange details, conduct and manage transactions without the need for human support.

# data[].attributes.headline
How to Create Use Cases for Implementing FAQ or Conversational Chatbot

# data[].attributes.subject
How to Create Use Cases for Implementing FAQ or Conversational Chatbot

# data[].attributes.body
Chatbots have assumed a prominent role in today’s business. It doesn’t matter whether you are a small, medium or large enterprise. Chatbots can be beneficial for any business. They can be conversational or transactional. Here, we are going to talk about conversational or FAQ based chatbots. In order to implement an FAQ-chatbot, you will need to identify use-cases or certain scenarios in your business which can be automated using a chatbot.

# data[].attributes.attachment_link.readable_text
Chatbots have assumed a prominent role in today's business. It doesn't matter whether you are a small, medium or large enterprise. Chatbots can be beneficial for any business. They can be conversational or transactional. Here, we are going to talk about conversational or FAQ based chatbots. In order to implement an FAQ-chatbot, you will need to identify use-cases or certain scenarios in your business which can be automated using a chatbot.

#1: User behavior and support center analytics
Your first clue comes from web visitors and the questions that your customers ask at the help desk or support center are the best place to get insight. Prepare a list of all the questions, difficulties and queries your customers have. See which page they visit the most and which actions they initiate, but never complete. Such analytics will give you an idea of where your customer is stuck. This is the best place to start.

For example- You find out from your analytics, that 80% visitors leave the process of making a payment mid-way. UI/UX is great, but your customer base is not comfortable making online payments, so you have a use case now. Create an easy conversational experience for your customers to make payments.

#2: Pick Brains of your Client-facing Teams (Sales, Marketing, Operations, Client Service, etc.)
The next way after analytics is speaking or involving your client facing teams in creating the use cases as they are the ones who have spent maximum time in front of the customer and interacting with them. In a way they have a pulse on what the customer is or might be looking for. So, in a way, they can anticipate what the customer can or might enquire about as they shop around on the website or are just enquiring about the product on your Facebook page.

#3: Be in Your Customer's Shoes
The last and the closing step of getting all the use cases for your chatbot is by being in your customers' or user's shoes. This will help you see a bigger picture and let you capture use cases that you might have missed while going through the analytics or even by your client facing teams.

Streebo Consulting Service
If you follow these steps it should help you with getting the use case done. However, if you are still unsure of, our team of SMEs (Subject Matter Experts) and BAs (Business Analysts) can help curating the document, for you.
Please note that the cost of this service gets refunded as form of credit if you decide to continue with our product. Some common use-cases :

# data[].attributes.attachment_link.title
How to Create Use Cases for Implementing FAQ or Conversational Chatbot

# data[].attributes.attachment_link.description
Chatbots have assumed a prominent role in today's business. It doesn't matter whether you are a small, medium or large enterprise. Chatbots can be beneficial for any business. They can be conversational or transactional. Here, we are going to talk about conversational or FAQ based chatbots.

# data[].attributes.headline
A Step for Customer Gratification – A Leap for Increased ROI!

# data[].attributes.subject
A Step for Customer Gratification – A Leap for Increased ROI!

# data[].attributes.body
Today the marketplace is flooded with businesses vying to gain a notch above the other. Businesses work hard to build the best products, and then train their focus on customer gratification.

# data[].attributes.attachment_link.readable_text
Abhishek Kothari
Technical Lead - Streebo Chatbot Builder at Streebo Solutions Pvt Ltd

Today the marketplace is flooded with businesses vying to gain a notch above the other. Businesses work hard to build the best products, and then train their focus on customer gratification - that is the most important part.

There are three steps to engage a customer and then steer the engagement to customer gratification.

1. Assist the customer in choosing your product/service

2. Make it easier for the customer to purchase the product/service

3. Provide an excellent after-sales service and support

In this article, I will walk you through the present scenario of the customer journey and help you understand how chatbots can take over a part of your customer gratification efforts and add value to your business.
Present Scenario
Let us consider the customer journey of buying a brand-new laptop computer. We shall discuss the journey of this customer in two different contexts - E-Commerce & Retail outlet.
E-Commerce
The first step a customer takes is to search over the web for a laptop with the configuration and specifications he/she has in mind. In this process, the customer might need to jump a few sites or type in a few more keywords to find a product that matches the exact configuration. Now the customer proceeds to choose a brand and model - this is exhaustive unless he/she has a specific brand in mind.

After the exhaustive journey of choosing the brand and model, the customer proceeds to make a purchase. During the purchase customer ensures three things:

The site from where the customer is making a purchase should be reliable and provide good support.

The company whose hardware customer plans to purchase should be reputable and known to provide a good after-sales service.

The cost of the product should be the best in the market.

The time a company takes to respond defines the first parameter. A positive review of the product and customer service scales the second. On the third front, businesses can win by fine-tuning the product cost to look better than the competitors.

Upon ascertaining these points, the customer proceeds to make a purchase. During the purchase, if the customer encounters any problems, he contacts the help desk or sends a message to the support team.
Retail outlets
Unlike E-Commerce business, retail outlets engage the customer at every step - from the moment he enters the store. Retail outlets employ people on standby, they use innovative tech like kiosks and install devices on the floor to let users surf through the product range.

Sales execs at retail outlets talk to the customers about their requirements. They scout and present products that fit the customer's criteria. Despite the personal touch at retail outlets, people like to shop online from the comfort of their home. Hence, retail outlets are fast losing their sheen.

The primary reason for closing or resizing an outlet is high operational costs with lower margins. Operational costs include the cost of space, salaries of executives, a limited stocking capacity and miscellaneous expenses. Eventually, retail outlets burn a hole in the pocket of consumers to cover up their operational costs.
Sales & Support is the differentiator!
In the above-presented use case, notice carefully that the primary focus is to serve the customer better by engaging with the customer in the best possible manner.

Here are four pointers, that will lead to customer engagement and hence gratification.

1. Make the customer experience more engaging at every step

2. Provide cues to the customer to make sure the customer does not get lost in his journey

3. Provide quick responses to make sure that the customer journey is frictionless

4. Make the customer feel valued at every step by providing enough assistance and attention.

There is a challenge for both retail outlets and eCommerce. While retailers struggle due to lack of executives at every outlet the latter finds it difficult due to lack of means to engage the customer.

The Streebo is the answer to all these problems. With the AI-powered Streebo Chatbot Builder, we ensure that the customer engagement takes a leap. Imagine a chat-based interface that answers most of the queries of a customer without the need for human intervention. Imagine an interface that finds the right product for the customer and assists in the purchase too. Streebo Chatbot Builder makes this possible.
How does Streebo Chatbot help?
The AI-powered Streebo Chatbot plugs-in to your website easily. The chatbot provides the customer a chat-based interface like the one shown below. This chat-based interface is connected to the backend database and retrieves the required information on demand.

The Streebo powered Chatbot answers consumer queries even when executives are not available. 24-hour customer service is a huge leap from the normal 10 am to 7 pm customer care. Additionally, below are some exceptional features of the Streebo Chatbot Builder that make it stand out in the market.

With the power of Google and Watson cloud APIs, the Streebo Chatbot can translate customer queries in over 80+ languages today. The chatbot has a powerful backend that reduces training requirements to a great extent. All you need to do is train the NLP engine in English and enable all the languages you need in the chatbot. The chatbot backend takes care of providing translated queries to the NLP engine and translates the responses into the language desired by the client.

The Streebo Chatbot builder is a low-code no-code solution. Expose the single code base to multiple channels like IBM Watson Workspace, Facebook Messenger, Skype, Twitter, Whatsapp,

to name a few. You can also easily integrate any additional channels. Save the effort that goes into training multiple NLP engines and creating different code bases for every channel.

Very few bots in the market today provide the facility to transact data. With Streebo Chatbot Builder powered by the Streebo Digital Accelerator backend, you can expose simple business forms over a chat-based interface in no time. The chatbot takes care of converting these forms into questions and executes seamless conversation with the client to get the form filled.
It's easy to get started. So why are you waiting?
Get the Streebo Chatbot to be your 24*7 customer helpdesk. With Streebo Chatbot speed up your responses to the customer queries, assist your customers as and when they need, generate leads and gather data of potential leads and answer FAQs from the customers quickly.

Take this small step towards upgrading your customer service with an AI-powered customer service chatbot, translate opportunities into deals and take a huge leap towards increased ROI!

# data[].attributes.attachment_link.title
Upgrading Customer Service with AI Powered Customer Service Chatbot | Streebo Solutions

# data[].attributes.attachment_link.description
Abhishek Kothari Technical Lead - Streebo Chatbot Builder at Streebo Solutions Pvt Ltd Today the marketplace is flooded with businesses vying to gain a notch above the other. Businesses work hard to build the best products, and then train their focus on customer gratification - that is the most important part.

# data[].attributes.headline
Why Invest in a Construction Site Safety App?

# data[].attributes.subject
Why Invest in a Construction Site Safety App?

# data[].attributes.body
Effective communication can prevent any major accidents at a busy construction site. Here, construction site safety app integrated with a Chatbot comes in handy!A construction safety chatbot acts like an assistant available 24×7.

# data[].attributes.attachment_link.readable_text
The rattling of hauling trucks, excavators and cranes, are familiar sounds at a construction site. There are people pouring concrete, scaffolding, working with metal and more going on at a busy site. There is also a large workforce involved and heavy equipment at work. In this scenario, the risk of mishaps and chances of loss of life or property are grave. Effective communication can prevent any major accidents at a busy construction site. Here, construction site safety app integrated with a Chatbot comes in handy!
How construction safety and communication app works?
Construction work entails structural engineering, plumbing, electrical and mechanical work, masonry, metal detailing, prepping up construction site by erecting scaffolds, and more. A construction safety app brings all these teams together on a single platform.
Some features of a worksite safety collaboration platform:

Encourage risk reporting and improve workplace safety

Inspect the reported threats and communicate further line of action

Track the progress of hazard resolution

Broadcast Alerts and safety information

Record safety reports and gather analytics to make informed decisions

Let us see it this way - when teams collaborate on a single digital platform and update daily work schedule, delays in timelines, heavy equipment engagement at the site and more, this ensures that there are no clashes within team schedules. No two teams plan to work in the same zone at the same time. Imagine what will happen if the masonry, mechanical and electrical teams schedule the same day and time for a designated section at a construction site. In this situation, there will be clashes and chances of possible accidents increase. A collaboration platform can very easily help avoid such situations.

Picture this - A location at the construction site is exposed to live electrical wires - a grave threat to life. The electrical team raises alerts for the potential danger through the collaboration platform. The area gets quarantined and all teams informed about the risk - any possible mishaps are averted. Similarly, field inspections can also be streamlined using a collaboration Field inspectors at the site can also immediately report a broken scaffolding, equipment malfunctioning or any other problems/dangers at the site easily. Alerts can be sent out to individual subcontractors to keep the workforce away from such dangerous situations.
Why integrate Chatbot?
A construction safety chatbot acts like an assistant available 24×7. It provides updates on demand. It is very easy to talk to a human-like bot and request the files you need. Bots can surf through large data and retrieve what you need in no time. It is as easy as asking your peer -Q - "Hey we are putting wall plaster in wing B today, what is the status there?" A - "Wing B schedule is running 48 hours late. Clash with door and window framing today. Please reschedule" and so on...
Keep employees/equipment safe - avoid possible liabilities
Safety hazards at the workplace can lead to loss of life, property and then cost a fortune due to safety liability on the employee. Investment in technology that helps curb such possible mishaps by establishing effective communication amidst all the involved entities is the best safety net. Each team at the construction site can use chatbot and app on any smart device and get timely alerts, notification, and reports to make informed decisions.

Products like Digital Experience Accelerator and Chatbot Builder from the Streebo product suite, are excellent low code/no code tools to build an App integrated with a Chatbot, in no time. Enable easy and seamless communication - send messages, click pictures and add annotations to highlight the situation, send reports and broadcast alerts.

# data[].attributes.attachment_link.title
Why Invest in a Construction Site Safety App?

# data[].attributes.attachment_link.description
The rattling of hauling trucks, excavators and cranes, are familiar sounds at a construction site. There are people pouring concrete, scaffolding, working with metal and more going on at a busy site. There is also a large workforce involved and heavy equipment at work.

# data[].attributes.headline
How Airlines Use Chatbots To Promote A Stress-Free Travel Experience

# data[].attributes.subject
How Airlines Use Chatbots To Promote A Stress-Free Travel Experience

# data[].attributes.body
An interactive and conversational approach is imperative to boost sales, address customer grievances and maintain customer relations. Today, in the age of automation and mobility this responsibility is shouldered by Chatbots.Airline passengers are increasingly tapping into the power of mobility and expect instant responses and relevant information 24*7.

# data[].attributes.attachment_link.readable_text
We live in a customer-centric age where the secret to the success of a business is measured by how proficiently you serve your customers. An interactive and conversational approach is imperative to boost sales, address customer grievances and maintain customer relations. Today, in the age of automation and mobility this responsibility is shouldered by Chatbots. Companies are gradually automating their customer service segment using chatbot and machine learning capabilities. According to a Gartner Research, chatbots are expected to handle 85% of all customer interactions by 2020. AI-powered have proven to be a promising technology to enhance customer service in the modern digital era.

The airline industry is a major beneficiary of chatbots and other artificial intelligence capabilities as the customer service expectations of passengers escalate. Flight delays and cancellations, over-booked flights, long waiting lines, rising baggage fees - all lead to frustrated airline customers. Chatbot implementation for customer service offers a stress-free flying experience and improves customer relationships. A recent APEX study reported that 14% aviation enterprises have already automated processes with AI powered chatbots it is expected to reach 68% by 2020.

Airline passengers are increasingly tapping into the power of mobility and expect instant responses and relevant information 24*7. They demand access to flight and baggage status, online check-ins and more at their fingertips. Chatbots are the most efficient way to increase profitability owing to their capabilities, ease of use and scalability. Here are a few instances where chatbots can transform the aviation industry.
Flight Bookings
Chatbots allow booking flights within the app or website in the form of a conversation. It asks passengers the location details, dates and whether they would prefer a direct flight or a lay-over.
Web Check-ins
Passengers can check into the flights via chatbots which in-turn would shorten the waiting lines at the airline counters and improve the overall experience.
Answering Queries
Chatbots as airline concierges are available round the clock to answer passenger queries regarding their flights. A few repetitive queries regarding the terminal and gate, luggage allowance, connecting flights etc. can be addressed immediately.
Information Access
Airlines can store all passenger information in one place and enable customers to access their boarding pass, booking information and all other details within the app with the help of chatbots.
Personal assistant
Chatbots assist passengers in editing flight information, changing seats, upgrading tickets or navigating through airports. They also offer travel advice and promotional offers according to their preferences.

Intelligent chatbots for customer service with intuitive UI/UX in the aviation industry would make interactions feel natural and affable while enhancing the overall customer experience with instant and personalized service. Chatbots enable the airline to reach customers directly with tailored messaging which improves their marketing initiatives. It improves the credibility of the airline, creates a positive travel experience, increases brand loyalty and the probability of conversion.

Are you looking to build an engaging and interactive chatbot for airlines? You've come to the right place! With Streebo's drag and drop technology, you can build and roll-out smart chatbots for your business needs with a single source code, thus going live at a significantly lower cost. Know more about our Get a personalized demo today!

# data[].attributes.attachment_link.title
How Airlines Use Chatbots To Promote A Stress-Free Travel Experience

# data[].attributes.attachment_link.description
We live in a customer-centric age where the secret to the success of a business is measured by how proficiently you serve your customers. An interactive and conversational approach is imperative to boost sales, address customer grievances and maintain customer relations. Today, in the age of automation and mobility this responsibility is shouldered by Chatbots.

# data[].attributes.headline
Win the Chatbot Race: Enterprise-Class Security and Governance Platform for building Chatbots

# data[].attributes.subject
Win the Chatbot Race: Enterprise-Class Security and Governance Platform for building Chatbots

# data[].attributes.body
At Streebo Research labs, we have built a robust tool Chatbot Builder to rapidly assemble enterprise-grade transactional chatbots, bundled with a central Digital Experience (DXA) platform to govern and secure all conversations across various channels. This platform is to be leveraged by IT and will allow them to manage and control all Bot conversations from a single console.#Chatbotinbanking,#chatbotdevelopment,#Chatbotbuilder

# data[].attributes.attachment_link.readable_text
Conversational bots are getting more pervasive and are gaining a foothold within enterprises as a key digital channel to interact with employees, vendors and customers. Chatbots are becoming increasingly influential by the day, as meaningful Bot initiatives are offering backend integration and can conduct full-fledged transactions as they interact both with processes and systems of records.

However, while this opens a new channel for interaction, it also opens a new challenge for IT as they must ensure security for yet another channel (other than web and mobile) and see to it that Systems and Data are properly secured and governed. However, the pattern of chatbot adoption is similar to the early wave of web and mobile technology wherein each department head or LOB are rolling out their own chatbot initiatives with no central control or governance mechanism for the same.

Each Chatbot project puts its own security mechanism in place. This approach is not scalable and prone to security breaches as things spiral out of control with multiple bot initiatives mushrooming across the enterprise. The IT needs a central security and governance platform which will authenticate all users and authorize single-sign-on for the host of back-end systems with which the transactional bots interact. Else there will be "rogue bots" that will get unauthorized access to systems and processes in the backend. Further, the bot interactions must be in sync with the other channels such as web and mobile to give a coherent experience to the end user.

At Streebo Research labs, we have built a robust tool to rapidly assemble enterprise-grade transactional chatbots, bundled with a central Digital Experience (DXA) platform to govern and secure all conversations across various channels. This platform is to be leveraged by IT and will allow them to manage and control all Bot conversations from a single console.
Key takeaways: -

Authenticate your Bots against a variety of LDAP systems like IBM Tivoli, Microsoft Active Directory et al. including support for Federated LDAPs

Provide Central management of user for authentications with 128-bit encryption that supports a variety of identity management systems

Manage roles and user groups to give role-based access to backend processes and systems

Allow single-sign-on to a variety of backends with the usage of a Secured Credential vault to manage a variety of credentials

Support sign-on using mobile features like fingerprint identification and facial recognition

Maintain Logs and Analytics to review all conversations and raise alerts for attempts of unauthorized access

Powered by IBM Digital Experience Manager (DXM) and IBM Watson Assistant, Streebo's Chatbot Builder is deployed at both large and small organizations including Financial Services such as Banks and Insurance providers.

Check out the video to learn more about Streebo's Chatbot Builder.

Want a personal demo for your team or need a trial run? Just drop us a note, and one of our Lab engineers will be glad to help you.

# data[].attributes.attachment_link.title
Enterprise-Class Security and Governance Platform for Building Chatbots | Streebo Solutions

# data[].attributes.attachment_link.description
Conversational bots are getting more pervasive and are gaining a foothold within enterprises as a key digital channel to interact with employees, vendors and customers. Chatbots are becoming increasingly influential by the day, as meaningful Bot initiatives are offering backend integration and can conduct full-fledged transactions as they interact both with processes and systems of records.

# data[].attributes.headline
Build your Ultimate Travel Chatbot powered by IBM Watson and get a Pre-trained Bot bundled in!

# data[].attributes.subject
Build your Ultimate Travel Chatbot powered by IBM Watson and get a Pre-trained Bot bundled in!

# data[].attributes.body
Streebo, is a master at building Chatbots for Travel. Streebo’s revolutionary chatbot builder uses drag and drop technology. It is powered with IBM Watson and IBM DXM.  This chatbot builder is highly flexible, scalable and secure. It can be seamlessly integrated to any backed of your choice. You can deploy the bot on your travel website, app or any 3rd party site like Facebook Messenger.#Chatbotinbanking,#chatbotdevelopment,#Chatbotbuilder

# data[].attributes.attachment_link.readable_text
Want to take your travel business to new heights?

The travel industry is a highly consumer centric industry where the saying 'Consumer is the King' makes a lot of sense. It is very important to keep the customer happy and satisfied. With this changing technology and customer demands, the only way to retain as well as acquire new customers is satisfying the customer demands and meeting the technology needs. These days you will see a lot of travel businesses investing in digitizing the business. It has become a need to sustain oneself in the business.

Have a look at what technology to adapt!

AI and Chatbots are the buzzwords today.

A Gartner study states that by 2020 customers will manage 85% of their relationship with enterprises without interacting with a human.

A Research states that over 2.5 billion users have at least one messaging app in their smartphone and it is predicted to go up to 3.6 billion users by 2018

From the travel perspective, many major travel sites are already exploring and travel being a customer centric industry, chatbot could solve a lot of business problems and transform processes.
Let's have a look at how Travel bots can transform major processes:

Send personalized marketing messages

Quick access & replies to inquiries

Swift payments

24*7 answers to customer service queries & more

Now you must be thinking that how will you define what people ask? What will you do if the chatbot can't answer the question asked by the user? If you would buy a Chatbot how will you make use cases and train the bot?
So here a solution to all your problems!

A chatbot can be trained as per the requirement of the business. You could analyze questions asked by the customer and make use cases as per your requirement. Also, if there is a question which the bot is not trained to answer or if the conversation reaches a complicated stage, the bot will pass it on to a human to take it forward!

Here's a way to build you travel bot quicker!

Streebo, is a master at building Chatbots for Travel. Streebo's revolutionary uses drag and drop technology. It is powered with IBM Watson and IBM DXM. This chatbot builder is highly flexible, scalable and secure. It can be seamlessly integrated to any backed of your choice. You can deploy the bot on your travel website, app or any 3 rd party site like Facebook Messenger.

As Streebo has been a pioneer in the Chatbot space, they could also help you with the use cases and thus you could go to market faster! So, with Streebo's experience in working in the travel space, you could know more about what other are doing and where the technology is moving. This would keep you updated and take the rights steps before the opportunity is missed and the completion increases.

Here's a sample list of use cases for your Travel Business that your bot can be trained on!
Streebo can help you assist in all 3 categories of your business:

Sales

Customer Service

Internal Communication

Let's start with the Sales angle
The Chatbot can help you answer queries related to:

Booking Flights/ Bus/ Train

Booking Hotels

Promotions

Personalized response based on the past transactions

Quick payment

Reward points

On-budget planning

Ratings & reviews

In the customer service category:

Cancellations

Web check-ins

Bookings Meals

Custom help based on the city of travel

Booking information

City guide & tourist attractions

For internal communication:

Smart Voice & Chat Assistant to fill forms quickly

Desk handles

Leave Management

Quick communication related to timings

These are only some of the uses case. They can be defined as per the company requirement!

So, what are you waiting for? Get a personalized demo for your travel business today!

# data[].attributes.attachment_link.title
Build Travel Chatbot powered by IBM Watson | Streebo Solutions

# data[].attributes.attachment_link.description
Want to take your travel business to new heights? The travel industry is a highly consumer centric industry where the saying 'Consumer is the King' makes a lot of sense. It is very important to keep the customer happy and satisfied.

# data[].attributes.body
Chatbot is being included in applications like Leave Application System and Employee Assistance System to give all the users an amazing experience. The digital transformation not only helps us to be process oriented but also ensures optimal output.

# data[].attributes.attachment_link.readable_text
As a rule of thumb, there must be a human-centric approach for every HR experience that we provide to all the members of the corporate community. However, catering to the immediate requirements and queries of the fast-paced millennials calls for digitalization of day to day HR processes. The digital transformation not only helps us to be process oriented but also ensures optimal output.
Below are my experiences on how we got started with the Digital transformation of Human Resources processes at Streebo: 1. Identifying the need
Before we began our digital transformation journey, our first milestone was to formalize and streamline all the human resources processes like recruitment, leave management, performance appraisal process, employee onboarding and exit, the confirmation process, etc. We had to first do trial runs and keep changing/upgrading these processes to a foolproof and absolute maturity, beyond which there was no major modification possible. Gradually we started driving these processes on Excel sheets and emails - and then brought both the HR team and other departments on to the streamlined processes. These processes once streamlined and implemented, soon became monotonous and energy-sucking - which called for digitalization!
2. Prioritizing based on the impact
Undoubtedly there was a long list of processes that needed digitalization. However, leave management process topped our list. Leave management is a tedious process and needs compilation from various sources. For a small organization with a smaller number of employees - manually managing leaves is possible. However, for a growing organization with an average of 15 new onboardings every day, it is not a good idea to invest precious hours of an HR consultant in such manual work.

We discussed with our digital transformation specialists and charted out our requirements, our policies and the processes that needed automation. Based on this charting and analysis, leave management process was planned and prioritized for digitization. Soon, other processes like Recruitment, Performance Appraisal, Payroll, Travel booking, inventory, etc. followed suit.
3. Keeping it simple
During the requirement gathering sessions, we were very clear about not overcomplicating the applications. We insisted on making the user interface should be easy and self-explanatory. Overcomplication is always the biggest hindrance in any change management drive.

We chose Streebo as an ideal product for transforming a mundane and cluttered process into an easy-to-use system. The simple drag and drop interface of Streebo Mobile Forms makes it very easy to build forms for non-IT teams. We were happy with the uncomplicated features and a smooth user interface - building forms felt like a breeze. Besides, it is very easy to download reports in an excel format with all the personalized data.
4. Adopting and Training
Once the applications were ready, the first step was to get familiarized with the workflow. Training internal HR team to implement it was only half the battle won - we had to motivate all the other teams to adopt a digital mindset. The good part of working with an agile bunch of techies is that they embrace automation with open arms - but with positive reinforcements. We conducted workshops on how positively digitalization impacts the ecosystem; parallelly coaching them on how to use the system. Taking one step at a time, we successfully deployed various systems - which paved the way for other processes to be automated.
5. Assessing performance Now: - Timesheets are tallied with the leave records of Leave Application System - Performance is backed by accumulated projects on Exchange and Performance Management System - Hiring plans are influenced by the data from the Recruitment Management System - Inventories are tracked through the Inventory Management System - Employee queries are addressed through Employee Assistance System, etc. Our key takeaways were: - With a focus on the core competencies and a reduced workforce engagement for monotonous activities, recruitment and succession planning improved to 198% - By value-add to the organization with proper data-based reports, the HR team evolved from a cost center to a strategic adviser and change manager - Cost of HR consultant per employee reduced by 30% in the first year of deployment - We introduced friction free/transparent policies and an engaging culture, which reduced the employee turnover from 35% to 22% within one year of digital transformation 6. Continuous Improvement
All the applications and systems underwent an organic evolution and were transitioned on to Streebo DX Accelerator, which provided us with an advanced and bundled version of all the apps at one destination. Streebo DXA has a lot of added features that its predecessors lacked.

Also, Chatbot is being included in applications like Leave Application System and Employee Assistance System to give all the users an amazing experience.

Digital transformation helped us to not just rely on our guts to make decisions - now we had structured data which bestowed confident conclusions. We are now free from the shackles of an outdated trial and error method. We have made our processes and policies trustworthy - thus ensuring an HR-employee collaboration instead of inflexible enforcement. My personal growth in this entire journey was to metamorphose from a People Manager to a Digital Transformation Leader.

# data[].attributes.attachment_link.title
Digitalization of HR | Digital HR Strategy & Key Benefits | Streebo Solutions

# data[].attributes.attachment_link.description
Steps about how Streebo Company got started with the Digital transformation of Human Resources processes.

# data[].attributes.headline
Leverage the Power of Low Code Platforms and Accelerate your Digital Transformation Journey!

# data[].attributes.subject
Leverage the Power of Low Code Platforms and Accelerate your Digital Transformation Journey!

# data[].attributes.body
Digital transformation is a critical success factor for modern businesses. Low code platforms arm small teams to fast-track their digital transformation journey by delivering custom-made applications without the risks of traditional development approaches. Even while operating at such speed, these platforms have the capability to allow users to work across multiple devices while simultaneously providing a seamless experience.#Chatbot,#Chatbotbuilder,#Chatbotinbanking,#Lowcodedevelopment.

# data[].attributes.attachment_link.readable_text
The demand for low code platforms is increasing exponentially as they enable enterprises to rapidly build and deploy custom web and mobile apps with minimal IT dependency. Businesses have identified the integral business value and development time and cost benefits of low code platforms. As the business demand for custom apps is on the rise, traditional app development methods are unable to keep pace with the fast-moving digital space.

Digital transformation is a critical success factor for modern businesses. Low code platforms arm small teams to fast-track their digital transformation journey by delivering custom-made applications without the risks of traditional development approaches. Even while operating at such speed, these platforms have the capability to allow users to work across multiple devices while simultaneously providing a seamless experience.

Low code platforms are not just a fad. From building apps to deploying them, these platforms substantially reduce the time of app development, management, and modification and offer intelligent, engaging apps.

Benefits of low code platforms that will accelerate your digitization journey:

Development Speed

Traditional methods of app development require programmers to write multiple coding lines which are extremely time consuming and a tedious task. Low code platforms allow application development with just drag and drop, thus speeding up the time to market. Moreover, it doesn't require in-depth IT knowledge and Line of Business teams can easily build apps with this technology.

Security and Scalability

Low code platforms have multiple layers of security for applications built on cloud and premise. These platforms allow rapid development and easy modification. Due to a modular approach, it is easy to scale up specific components without changing the user experience.

Integration Capabilities

Best low code platforms enable the integration of your applications to the back-ends of your choice without the risk of losing data. Moreover, it also allows integration of other value-added features and Artificial intelligence capabilities such as Chatbots.

IT Knowledge

Application development has been constantly evolving with new technologies and frameworks. Developers require a variety of IT skills to stay relevant in the ever-changing trends. Low code platforms bridge the skills gap and allow people with minimum IT knowledge build applications with just drag and drop.

Low code platforms bring together IT and Line of business teams, thus enabling rapid, collaborative development. The challenges of swift digital transformation have put IT teams under the pressure of building applications faster to meet the ever-changing business needs. Applications on low code platforms can be built, deployed and modified seamlessly.

With the race for digital transformation, it is crucial to identify the capabilities of low-code platforms for overcoming the challenges of going digital. Development teams speed up the process of delivering apps and can cope-up with the growing demand for complex enterprise applications. These platforms play a key role in enabling businesses to constantly grow and stay relevant and yet stand out.

Streebo is an expert at building enterprise-grade applications with its unique low or no code tooling. With its drag and drop technology, it cuts the app development time in half! Streebo has helped several enterprises transform their digital offerings, boost engagement and increase revenue.

Looking to build a modern and scalable application for your enterprise? Streebo Digital Experience Accelerator is the right solution for all your digital transformations needs! Request a demo today: https://www.streebo.com/mobile-app-development/digital-experience-accelerator

# data[].attributes.attachment_link.title
Benefits Of Low Code Platforms - Digital Transformation Journey | Streebo Solutions

# data[].attributes.attachment_link.description
The demand for low code platforms is increasing exponentially as they enable enterprises to rapidly build and deploy custom web and mobile apps with minimal IT dependency. Businesses have identified the integral business value and development time and cost benefits of low code platforms. As the business demand for custom apps is on the rise, traditional app development methods are unable to keep pace with the fast-moving digital space.

# data[].attributes.headline
Fastrack your Digital Transformation with Low Code Development Platforms

# data[].attributes.subject
Fastrack your Digital Transformation with Low Code Development Platforms

# data[].attributes.body
Low code development platforms, on the other hand, are visual tools where the underlying code is represented in a visual format and is easy to understand for both IT professionals and the core business team. Thus, low code development platforms make it easy for IT and business teams to work in close collaboration and be a part of the development process.

# data[].attributes.attachment_link.readable_text
In this fast-paced day and age, businesses cannot afford to wait in line to develop and deploy apps. User behavior and technology changes even before you can spell change, and hence the key to success is quick adoption, fast development and immediate deployment. The focus today lies in making app development quick and hassle free, and the best way to do this is to invest in a low code development platform.

What is a low code development platform?

The traditional app development process needs a team of developers to build applications. This team writes codes and develops apps based on business needs. This is a very time-consuming process. Moreover, app development and deployment is never a linear process. There are regular updates, changes in client requirement, addition of new features and many such changes that need to be done. Here again, the line of business must depend upon the IT team to make these changes and updates.

Low code development platforms, on the other hand, are visual tools where the underlying code is represented in a visual format and is easy to understand for both IT professionals and the core business team. Thus, low code development platforms make it easy for IT and business teams to work in close collaboration and be a part of the development process. Not to forget the time and money that a business invests in lengthy coding cycles that must be written from scratch. With this development methodology, apps can be developed using simple drag and drop builder very fast. Any digital property can be easily wired with your enterprise backend with a point and click interface. Low code development makes it easy to create and deploy apps with smaller teams and enables minor changes or updates to the app without the support of IT.

Benefits of Low code/No code Development

Quick development with drag and drop builder

Simple point and click interface for backend integrations

Single code base structure to manage application and content updates

40-50% reduction in development cost

Lower IT dependency

Easy and minimal maintenance requirement

Do you have a hand-coded application?

Do you already have a hand coded application developed and running? In that case, you can still use low code widgets that coexist with hand coded apps. Alternatively, if you have an app that is built using low code / no code platform, you can custom code extensions and add new features into the app.

Choose your technology partner!

Choice of technology partner is of crucial importance for your business. Many low code development providers design the most functional apps in less time and low cost. However, security and scalability are important parameters you should never compromise on. Streebo uses IBM Mobile Foundation and IBM Digital Experience Manager platforms to build omni-channel and cross-platform apps. This means that the app uses a single code base and once it is designed, it can be deployed over all channels like web, mobile and tablet in a single click. The single code base also lets you change/update content in single go. Besides, it can also be used on any platform like Android and iOS to name a few. Security and scalability are never compromised.

So, get all what you need and more, and set your app rolling!

# data[].attributes.attachment_link.title
Fastrack your Digital Transformation with Low Code Development Platforms

# data[].attributes.attachment_link.description
In this fast-paced day and age, businesses cannot afford to wait in line to develop and deploy apps. User behavior and technology changes even before you can spell change, and hence the key to success is quick adoption, fast development and immediate deployment. The focus today lies in making app

# data[].attributes.headline
Invest in Insurance Virtual Agents to drive Agent Productivity and Improve Customer Engagement

# data[].attributes.subject
Invest in Insurance Virtual Agents to drive Agent Productivity and Improve Customer Engagement

# data[].attributes.body
Chatbots are available 24*7, thus helping customers reach required solutions without having to wait for humans to be available. Moreover, the new age user spends a lot of time on messaging platforms and would prefer to chat on a conversational interface, rather than having to call or fill up forms over phone.#Chatbotbuilder

# data[].attributes.attachment_link.readable_text
The insurance industry involves a lot of customer interactions, with agents helping customers determine their personalized insurance plans, helping them understand the intricacies of existing plans and addressing customer grievances. However, IT managers at leading insurers are looking at new technologies like blockchain, AI and cryptocurrency to transform their customer interactions. A recent TCS study has predicted that the insurance industry will outspend 12 other industries by spending $124 million on average in AI systems, compared to an industry average of $70 million. One of these AI powered innovations is chatbots. Chatbots could be hugely useful for insurers to augment customer engagement, improve sales and drive agent productivity.

Deliver Truly Connected Customer Experiences with Chatbots

Insurers have been using emails and IVRs (Interactive Voice Response) since the past 20 years to handle customer queries, however new technologies like chatbots can help in taking the customer service to the next level. Chatbots have been used across industries in streamlining customer service with a Gartner study predicting that 85% of all customer service functions would be handled by bots by 2020. The insurance industry could hugely benefit by letting bots handle menial tasks like solving repetitive customer queries with these automated bots.

Key tasks that could be handled by an insurance agent bot:

Customers can research for the ideal policy for themselves without having to rely on any human intervention.

Customer could apply for the policy on his own as the chatbot would guide the user through a set of pointed questions, thus contributing towards lead generation.

Customers could address queries regarding their impending payments, apply for claims, offers and tariffs via bots

Process applications and claims faster by reviewing customer information and sharing it with the appropriate human agent for further action.

Chatbots are available 24*7, thus helping customers reach required solutions without having to wait for humans to be available. Moreover, the new age user spends a lot of time on messaging platforms and would prefer to chat on a conversational interface, rather than having to call or fill up forms over phone. Chatbots can handle thousands of customers at a time, thus ensuring no bottleneck due to lack of human agents.

With proliferation of channels for customer interaction, these chatbots could be surfaced on 3 rd party platforms other than your own website or app. Insurers could launch bots on WhatsApp, Facebook Messenger as well as on voice assistants like Alexa and Google Echo. Thus, customers could reach your company on the platform of their choice, without having to visit your website or download an application.

Powerful AI systems and Secure Backend Integrations are key in building Good Chatbots

Artificial Intelligence has helped us capture user data, study this data and glean insights that could be used for generating actionable insights. The strength of your insurance bot is going to depend on the platform that you use for building the bots, and power of your Artificial Intelligence engines. The machine learning algorithms used by these chatbots should learn on the go and mimic human interactions in the future.

With time, these should be able to handle user information more effectively, thus providing instant help to customers on claims, payments and approvals. For the data intensive insurance industry, a lot of information around customer patterns and buying behavior could be collected via chat and these patterns could be used to generate cross-sell and up-sell opportunities.

These bots should also be able to interact with your CRMs, Insurance Management systems, invoicing & payment systems and other backends to deliver intelligent and meaningful messages to customer queries. This integration should be secure and seamless, without compromising on data security as some of these interactions would be done on 3 rd party sites. Having the correct platform for building, training and deploying the bots is essential to ensure that your chatbot investment doesn't go waste.

Build your Insurance Bots with Streebo Chatbot Builder

Streebo has built a powerful chatbot building platform for insurance companies to build chatbots easily. Chatbots built using Streebo Chatbot Builder are powered by IBM Watson, one of the leading NLP engines for building chatbots. This chatbot builder platform is very easy to use, with its drag and drop conversation builder and point and click integration interface to make backend integrations. If you are looking to build a bot for your insurance company, reach out to us and we will convert one of your business processes into a chatbot and let you try the bot for 30 days.

Want a personalized demo? Or a trial? and our lab research engineers will help you get started.

# data[].attributes.attachment_link.title
Invest in Insurance Virtual Agents to drive Agent Productivity and Improve Customer Engagement

# data[].attributes.attachment_link.description
The insurance industry involves a lot of customer interactions, with agents helping customers determine their personalized insurance plans, helping them understand the intricacies of existing plans and addressing customer grievances. However, IT managers at leading insurers are looking at new

# data[].attributes.headline
How to Start Your Chatbot Journey Using IBM Watson Assistant

# data[].attributes.subject
How to Start Your Chatbot Journey Using IBM Watson Assistant

# data[].attributes.body
The real dilemma today for both businesses and IT is where to start with their chatbot implementation to gain maximum impact.  Having consulted numerous enterprises on their digital transformation projects, I have observed that rolling out chatbots for empowering users with meaningful information (Transactional FAQs) and allow them to perform basic transactions is the primary use case so far.

# data[].attributes.attachment_link.readable_text
Bots are transforming the digital world with every business looking to add chatbots as an additional communication channel. It's a third disruption I am observing in my tenure starting with the World Wide Web (www) craze in the late nighties to the rush for smartphone presence and mobile apps a few years back. And now it's chatbots. Gartner reports suggest that 80% of the business applications will have chatbot interfaces by 2020.

But announcing a chatbot just for the sake of it is not really going to serve the purpose. End users/ Consumers are started getting used to smart bot experiences in their digital conversations and now expect more than just static guidance. Although chatbots came with a simple concept of virtual assistance with pre-loaded static FAQs, we have seen enormous progress over the past year and bots today are getting smarter and smarter day by day. Now we can do a lot more than just assisting users by helping them with location details or answering basic queries. Customers can now complete their transactions via chat as these bots come pre-integrated to their enterprise backends or payment gateways.

The real dilemma today for both businesses and IT is where to start with their chatbot implementation to gain maximum impact. Having consulted numerous enterprises on their digital transformation projects, I have observed that rolling out chatbots for empowering users with meaningful information (Transactional FAQs) and allow them to perform basic transactions is the primary use case so far.

These transactional bots would be able to answer questions like:

What's my balance as of today?

When is my next premium due?

Pay my telephone bill

Book a return ticket from Delhi to Dubai from July 30th to Aug 7th

What's my leave balance?

These use cases typically show up on top in the usage analytics of existing digital assets and even in the support centre tickets. And it really makes lot of sense for any organization to empower their end customers or agency partners with useful information provided via chat. Chatbots make a powerful case for driving adoption and increasing engagement with end users. We have become used to interacting with our friends and family via conversations and they seem a natural medium for us to interact with business too. Moving your digital assets on chat would increase chance of adoption of these digital properties.

Streebo has recently introduced a low code no code Chatbot builder to quickly build and rollout chatbot interfaces on web, apps or 3 rd party chat clients like Facebook Messenger and WhatsApp. With a drag and drop interface, Streebo automation technology has inbuilt workflows, data validations, access permissions, access controls and a unique point and click integration interface for backend integrations with any RDBMS or any middleware or CRM or ERPs like SAP or Core Banking Systems through a REST or web services interface.

The best part is these Chatbot interfaces are technology agnostic and can be hooked up into any of the existing digital assets including web or mobile apps as virtual assistance for end users to complete transactions with textual or voice conversations.

How to Build Chatbot Using IBM Watson Assistant

Streebo Chatbot Builder uses Watson Assistant to identify user intent. After identifying the user intent, Streebo's Chatbot interface takes over to process end user query, filled with all the inputs provided by the user in the conversation while also fetching relevant data from any backend. Streebo's low code no code chatbot & app builder is contributing in numerous enterprises transforming their enterprise digitally.

# data[].attributes.attachment_link.title
How to Start Your Chatbot Journey Using IBM Watson Assistant

# data[].attributes.attachment_link.description
Bots are transforming the digital world with every business looking to add chatbots as an additional communication channel.

# data[].attributes.headline
Build bots on Facebook Messenger and WhatsApp to drive demand and gain customers

# data[].attributes.subject
Build bots on Facebook Messenger and WhatsApp to drive demand and gain customers

# data[].attributes.body
Many small and medium sized enterprises (~300,000) have already rolled out bots on Facebook messenger since 2016, however now is the time for large enterprises to embrace this chatbot phenomenon. #Facebookmassengerbot, #Chatbotbuilder, #Chatbotplatform, #Insurancechatbots

# data[].attributes.attachment_link.readable_text
Millennials are entering the market every day and have completely different set of expectations as buyers. They are the largest consumer group, having been born and brought up in the world of smartphones. Having minimal attention spans, they prefer chatting over phone calls and SMSing over emails. It has also been observed that the open rates of unsolicited emails are going down constantly while engagement rates over messages is burgeoning rapidly.

Businesses have a great chance to jump on this messaging bandwagon and converse with customers personally via chat. If enterprises lose out on providing customer service through these messaging platforms, customers would possibly opt for another provider who is servicing them personally through chat messengers. These chat platforms ensure that customers do not have to go to another channel for resolving their grievances or buying a new product, as they can now directly get response from a business when and how they want it.

Facebook and WhatsApp Emerging as Key Engagement Channels

Out of all chat platforms, Facebook Messenger and WhatsApp are emerging as leading channels for enterprises to engage with customers. These channels definitely present more engagement possibilities and have higher open rates as customers are spending a lot more time on these channels. Many small and medium sized enterprises (~300,000) have already rolled out bots on Facebook messenger since 2016, however now is the time for large enterprises to embrace this chatbot phenomenon. With over 1.3 billion monthly users, WhatsApp is also emerging as a leading channel for conversations and enterprises are also looking to lean on this new age communication channel for B2B conversations.

Facebook has already opened its Messenger platform for business to communicate with customers. WhatsApp Business Accounts is a new service started by WhatsApp for enterprises to communicate with customers. On these platforms, customers have an option to opt-in to business messages. This remains a utility-focused mode of communication for millennials. Enterprises can remain highly relevant and gain customer loyalty through prompt updates and instant customer service on these channels. E-commerce companies can update customers on delivery dates while travel businesses can share timings and booking details seamlessly on chat. Businesses can build trust by reaching customers whenever they seek information rather than mindlessly bombarding them with mails and SMSs. Moreover, this channel would act as an easy platform for users to find new product information, thus helping businesses with upsell and cross-sell opportunities.

This doesn't mean that the enterprises should build bots only for Facebook and WhatsApp alone. They should also build bots on their existing web and mobile properties and leverage these cross-platform applications to reach the customer anytime, anywhere.

Why should enterprises rely on AI Bots over Customer Service Agents?

Customers today expect intelligent responses to their queries. Many enterprises are still using humans or basic bots to provide updates on WhatsApp and Facebook. Once a customer enters his query, there is a human at the other end who responds to these queries. The costs involved with answering customer queries, time spent in finding the correct response is way higher as compared to using a bot for answering repetitive questions.

A smart, AI-powered bot can solve customer queries via chat easily without requiring any human intervention. In case the bot can't respond, then the query would be automatically passed to a human agent for resolution. Thus, the chatbots should be powered by intelligent Natural Language Processing (NLP) engines that can interpret the customer query accurately and give appropriate responses.

Rely on Strong Chatbot Builder Platforms to build your social media bot

Adding virtual assistants to WhatsApp or Facebook messenger is very new, untested and quite risky. These chatbots must pull data from enterprise backends and share this data on a 3rd party channel, so there are greater security risks involved for enterprise-level data. Moreover, the chatbot building platform should help enterprises build frictionless chatbots across platforms, thus answering customer queries on the channel of their choice. Additionally, the quality of the NLP is very important to ensure that the chatbot answers customer queries accurately.

With a view to address the issues listed above, Streebo has developed a highly secure and scalable chatbot builder powered by industry leading NLP - IBM Watson Assistant. Using a drag and drop chatbot builder, you can easily surface customer information on the channel of your choice with point and click integration to your enterprise backends. This chatbot builder platform can help you surface enterprise grade, highly secure chatbots on WhatsApp and Facebook Messenger.

Learn more about Streebo Chatbot Builder here - https://www.streebo.com/mobile-app-development/chatbot-platform

# data[].attributes.attachment_link.title
Build bots on Facebook Messenger and WhatsApp to drive demand and gain customers

# data[].attributes.attachment_link.description
Millennials are entering the market every day and have completely different set of expectations as buyers. They are the largest consumer group, having been born and brought up in the world of smartphones. Having minimal attention spans, they prefer chatting over phone calls and SMSing over emails.

# data[].attributes.headline
Intelligent chatbots are key to building a Conversational Bank for the Future

# data[].attributes.subject
Intelligent chatbots are key to building a Conversational Bank for the Future

# data[].attributes.body
With a view to transform their digital presence and appeal to the modern customer, banks and financial institutions are investing in next generation technologies like artificial intelligence.  The new age customer expects more from his bank, with access to cutting edge technological innovations like chatbots, personalized financial management platforms, personalized services being his top demands.

# data[].attributes.attachment_link.readable_text
With a view to transform their digital presence and appeal to the modern customer, banks and financial institutions are investing in next generation technologies like artificial intelligence. The new age customer expects more from his bank, with access to cutting edge technological innovations like chatbots, personalized financial management platforms, personalized services being his top demands. To meet these heightened customer expectations, financial institutions are working on new technology innovations.

Keeping Customers Engaged and Up-to Date is a major Challenge for Banks today

One of the major areas of worry for banks is sharing day-to-day information with customers. Banks have identified customer service as a major hurdle with a recent Accenture survey stating that 74% operations executives named customer experience as their biggest priority. When an individual applies for a loan or a credit card, he is kept in the dark for days till he finally gets the loan or the card. In today's fast paced world, customers find waiting on phone calls tedious and email replies are also not the optimal solution. E-commerce companies have done a great job in keeping the customer informed with accurate package delivery, personalized product positioning and instant customer support via chat. Financial Institutions have taken a cue from them and started taking efforts to keep the customer informed through simple conversational platforms like Chatbots.

Chatbots can talk to the customer in the language of their choice, thus giving a private, personalized feel along with an ease of use, that is unmatched by any other channel. Moreover, chatbots can exist on a bank's existing digital properties or on popular chat platforms, making it very easy for the customer to use them. Personalized Chatbots offer speed and relevance, thus appealing to the tech-savvy customer as a convenient, efficient and instant customer service mechanism. Becoming a conversational bank is key to engaging with your audience in the right way, reducing the turnaround time in resolving customer grievances and reducing customer service costs.

Drive Customer Experience & Employee Productivity with Chatbots

Banks can create a positive experience by helping customers get access to their balance, account details, and service request status over chat. This would reduce a lot of customer service time and free up the internal staff to deal with exceptions, rather than handling routine queries. However, it is essential to invest in a good NLP engine so that the customers always feel that they are interacting with a person and not with a machine.

Smart bots can lead to massive productivity not just for the bank's customer but also for internal employees. A Gartner report has mentioned that 40% of all the customer-facing employees would consult an AI virtual support agent by 2022. Thus, chatbots can help employees focus on more important tasks, leaving menial tasks to be handled by the bot. Bots can also answer management queries around sales, targets, results and important internal metrics. Pulling up competitor data, internet research could now be done by bots, thus making information readily available for management so that they can focus more on strategic initiatives. Thus, chatbots can also help the internal employees work smarter and productively.

Basic Chatbots are passé, New Age Chatbots Need to be Intelligent & Connected

Banks have started leveraging artificial intelligence and machine learning powered solutions to launch . Leading banks like Bank of America and JP Morgan have already integrated chatbots to their websites and apps, with some of them using chatbots for empowering customers while some using it to automate repetitive back office operations.

Due to consolidation, banks today offer a lot of value added services through their online banking portal and all these services should be integrated securely to the bot. Integration to any banking backend should be easy and secure as more and more services get added to a bank's portfolio. However, most of these chatbot implementations are still at a very nascent stage and need to be smarter to provide the best customer experience. Most of the current chatbot solutions are only able to answer basic questions and not able to conduct transactions. These basic chatbots would have worked a couple of years ago, but the new-age customer demands chatbots with complete transactional capability. Banking chatbots today should be able to process transactions for fund transfer, utility payments and credit card requests seamlessly via chat.

Build New Age Chatbots with Strong Chatbot Builder Platform powered by IBM Watson

One of the best solutions for developing Enterprise Grade Chatbots is Streebo's Chatbot Builder . Streebo Chatbot Builder can help you build chatbots fast with its drag and drop interface. Moreover, integrating this chatbot to any enterprise backend is very easy with a unique point and click integration interface. Powered by industry leading NLP - IBM Watson, Streebo's Chatbot Builder has been trusted by leading banks in building their chatbots. If you are looking to build a powerful chatbot for your banking customer, look no further than Streebo's cutting edge solution. Take it for a spin today - https://www.streebo.com/aboutus/contactus

# data[].attributes.attachment_link.title
Intelligent chatbots are key to building a Conversational Bank for the Future

# data[].attributes.attachment_link.description
With a view to transform their digital presence and appeal to the modern customer, banks and financial institutions are investing in next generation technologies like artificial intelligence. The new age customer expects more from his bank, with access to cutting edge technological innovations like

# data[].attributes.headline
How the Chatbot Phoenix Fell and Rose from The Ashes?

# data[].attributes.subject
How the Chatbot Phoenix Fell and Rose from The Ashes?

# data[].attributes.body
‘Chatbots are the next big thing’ – flashed loud and bold across every IT report. Articles christened them to be the ‘only future’ for the tech industry. However, the hype soon fizzled out, when people tested chatbots and figured out that conversations with them were robotic.

#Chatbot #Chatbotbuilder #Chatbotplatform #Chatbotdevelopment #Chatbotapp

# data[].attributes.attachment_link.readable_text
Not long ago, tabloids shouted from the rooftops and generated a crazy hype around chatbots. 'Chatbots are the next big thing' - flashed loud and bold across every IT report. Articles christened them to be the 'only future' for the tech industry. However, the hype soon fizzled out, when people tested chatbots and figured out that conversations with them were robotic. These chatbots mimicked interactive voice responses at best, (Press 1 for help, press 2 to talk to an agent and the sorts) with the bot merely playing back answers based on training. If the user typed in an unrelated question, the chatbot did not know how to respond, because of which most of the bots deployed turned out to be, not so intelligent, after all. They could process only one input at a time, without considering its context to the previous one. The result - Communication breakdown, cumbersome processes, and unhappy customers.

Disillusionment surrounding chatbots had more to do with the approach that the tech-industry adopted. Instead of considering a chatbot as the medium to further business needs of customers, people were busy deploying chatbots for more complicated tasks. A chatbot should be human-like and remove the burden of repetitive tasks from humans. It must make conversations seamless and easy, not complicate them further.

A Chatbot for your business - The Streebo Approach!

We felt that a chatbot should help businesses solve customer problems. It should help create wonderful user experiences and, most importantly, be directed towards a goal. At Streebo we had intense discussions and debates on what a good chatbot should do. The answer was simple - a good chatbot should be goal oriented. This means that a client from the manufacturing industry needs assistance to streamline his supply chain efforts, while an airline needs a chatbot that can handle flight booking and customer support. An insurance company does not need a bot that can answer questions about kayaking - unless the client wishes to go kayaking in whitewater rapids in Norway and wants a life insurance. The frequent questions that an insurance chatbot needs to answer are about insurance coverage, premiums and various policies.

Simple right? Then why has this not worked till now? Another simple answer - Users frequently ask unrelated questions and unfortunately, bots do not know how to handle them. Conversations in the virtual world are full of digressions. Bots often lock the user in repetitive dialogs, when it encounters ambiguities or unrelated queries. And that leaves the user with a bad experience.

So, what do we at Streebo, do differently?

We thought of chatbots as a medium to fulfill business needs. We strongly believe that chatbots should help businesses in solving a problem. Not only that, we backed a human-like approach while designing bots and their conversations.

The next obvious question was: How? We leveraged IBM Watson Assistant to help businesses build a personalized AI assistant. The digression capabilities of Watson Assistant allowed the user to leave a dialog node in the middle of a conversation and return to it later. It also provides the user an option to quickly get out of a conversation and utilizes the best predictive parsing and fuzzy matching to eliminate the possibility of misunderstanding and ambiguities.

The chatbots we designed were device and platform agnostic. This means that it can work equally well on the web, as it does on mobile and across all other platforms. Chatbots are also, to employ the over-used phrase, 'highly available'. In fact, they better that. They are 'always' available. Chatbots can effectively manage concurrent conversations at any point in time.

Additionally, Streebo used an automated chatbot builder which helped build easily modifiable conversation flows. Now it has also become very easy for enterprises to digitize their existing array of forms and hand over the form filling support activities to the chatbot.

Ask the right questions before you start building a chatbot and keep your efforts goal oriented. This is the best time for businesses to deploy chatbots and streamline processes. Get in touch with our Chatbot development experts for enterprise-grade and industry-specific chatbot requirements.

# data[].attributes.attachment_link.title
How the Chatbot Phoenix Fell and Rose from The Ashes?

# data[].attributes.attachment_link.description
Not long ago, tabloids shouted from the rooftops and generated a crazy hype around chatbots. 'Chatbots are the next big thing' - flashed loud and bold across every IT report. Articles christened them to be the 'only future' for the tech industry. However, the hype soon fizzled out, when people

# data[].attributes.headline
Get Started with a Chatbot Project for Your Banking Enterprise

# data[].attributes.subject
Get Started with a Chatbot Project for Your Banking Enterprise

# data[].attributes.body
Chatbots have now emerged as one of the most powerful channels to interact with the enterprise. If sales of Amazon Alexa and Google Home are any indication, this technology will take the enterprise by storm. It is exceptionally powerful when it comes to transient audiences – i.e. fleeting user base – for instance, users or prospects for a bank or a set of Independent Financial Advisors positioning loan products and such.

# data[].attributes.attachment_link.readable_text
Chatbots have now emerged as one of the most powerful channels to interact with the enterprise. If sales of Amazon Alexa and Google Home are any indication, this technology will take the enterprise by storm. It is exceptionally powerful when it comes to transient audiences - i.e. fleeting user base - for instance, users or prospects for a bank or a set of Independent Financial Advisors positioning loan products and such. Executives sponsoring these digital properties are often challenged with adoption as there is a high churn in the user-base and the learning curve is too steep for the end users to adopt any new interface.

Early analytics of many banking executives that have rolled out chatbots on their existing digital properties have revealed increased adoption of their site by plugging in a chatbot. For instance, a recent Gartner study has predicted that 85% of all business associations with banks will be done through Chatbots by 2020. This phenomenon has played out before when mobile slowly replaced web as the main channel for customer interactions and self-service. We now expect Chatbots to overtake both Web and Mobile as the main channel for interaction with the enterprise.

As a banking executive, I want to try out this new technology and roll out a chatbot of my own. How do I get started?

Our methodology is simple. We start out by compiling a list of Frequently Asked Questions (FAQs) that we then implement in the Bot Project as a pilot. these FAQs are beyond just help files or "how to" questions; users can request or update information that resides in backend systems (CRM, Core Banking system et al). Now, these FAQs also include transactions and interactions with the backend system.

For instance, below is an abridged version of an FAQ we charted out for a Bank as a pilot project for chatbot implementation in their retail banking application:

1. Account summary

2. View Periodic Statements

3. Initiate Fund Transfer

4. Pay a Utility Bill

5. Apply for a Loan

Below is a shortened list of Financial Advisor FAQs implemented in the Chatbot

1. Account Opening

2. Account Balance (on behalf of the customer)

3. View Commissions

4. Business Loan Application

5. Foreign Exchange Remittance

These FAQs can be easily determined from current analytics of web and mobile apps. The use-cases that are most often used should be exposed as Chatbot Conversations in the first round. Further, use-cases where there is a high drop rate (abandoned transactions) such as a "Apply for a Loan" should be top candidates for chatbots. Once implemented with a Bot technology of your choice, it is best to embed the chatbot in your existing digital properties , be it your website or mobile app. Some banks have started exposing these FAQs in external clients such as WhatsApp and Facebook Messenger; thus, offering customers a new channel to interact with the customer.

Ensure that you pick a Chatbot development platform that is easy to implement and train. Key features you should look out for in a Chatbot Solution -

1. Security, Governance and Access Control

2. Ease of Building Conversations

3. Ease of Training the Bot

4. Ease of integration with Backend Enterprise systems

5. Ease of making modifications and keeping it in sync with other digital properties

Good luck with the journey and let us know how it goes!!
About Streebo and its Cutting Edge AI & Chatbot Technology
Streebo is a Houston based Technology company and an IBM Gold Business Partner that focuses on Digital Transformation for Enterprises. Streebo Digital Accelerator (DXA), built on top of IBM Digital Experience Manager, IBM Cloud and IBM Watson technology now includes a Chatbot builder that allows Line of Business and IT with little or no chatbot programming background to quickly build and modify chatbots for the enterprise. With its visual low-code, no-code tooling, both IT and LOB can easily assemble Chatbot Conversations and integrate the same with the core banking systems and other legacy backends with the ease of point and click. Further, all conversations can be secured from a central Security & Governance console controlled by IT.
Learn more about Streebo DXA and our Chatbot builder from this video below:
Send us one of your high-usage sections and we will show you how easy it is to convert this process to Chatbots using DXA so you can compare and contrast with other technologies available in the market.

# data[].attributes.attachment_link.title
Chatbot Conversations and Integrate With the Core Banking Systems | Streebo Solutions

# data[].attributes.attachment_link.description
Chatbots have now emerged as one of the most powerful channels to interact with the enterprise. If sales of Amazon Alexa and Google Home are any indication, this technology will take the enterprise by storm. It is exceptionally powerful when it comes to transient audiences - i.e.

# data[].attributes.body
DX Accelerator (Powered by IBM DX Manager and IBM Cloud) to build a chatbot builder that helps enterprises cut the overall cost of developing these interfaces in half! Leveraging the ‘code once deploy everywhere philosophy, enterprises can roll-out web, smart apps and chatbot interfaces via single source code, helping them in go-market at significantly lower cost in future!

# data[].attributes.attachment_link.readable_text
When the internet made inroads in our lives in late 90's, it steered a new era of communication. Proliferation of chat applications such as; Yahoo, MSN, ICQ, Rediff etc. reduced our reliance on expensive phone calls as text not voice that dominated the human-to-human interaction.

With the Large-scale adoption of mobile devices and ever-increasing sophistication of mobile technologies, including the availability of 4G LTE and fibre optics networks - it is surprising that we're still clinging onto the 'text interface'. Initially, texting with bots seemed exciting, however it didn't deliver optimal value. Typing on mobile screens with family and friends is convenient, however conversing with bots through text might not yield the same experience.

Rather than debating the superiority of Chatbots OR Voice Assistants, technologists are finding ways with which chatbots and voice assistants can co-exist and, putting their efforts in integrating them to get the best of both the worlds. The idea for any brand is to become omni-present where they try engaging with their consumers through multiple channels (Web, Mobile Apps, Chat and now through Voice Assistants). This coexistence can easily be seen through the focus and incremental investments by major technology players such as; Amazon (Alexa), Microsoft (Cortana), Facebook (FAIR) AND Apple (Siri). These and the major retailers and consumer services providers around the world are working on building platforms that integrate chatbots and voice-assistants.

Industries have already started embracing the benefits of Artificial Intelligence and the Natural Language Processing, a key component in building the successful chatbots and voice assistants. Leading us further to this phenomenon are the usual tech-suspects like IBM Watson, Microsoft's project Oxford and Google's DeepMind.

The year 2018 has clearly lay out the foundation for what's coming in years to come and as we reach the half-year mark, let's look at some key trends involving the chatbots and voice assistants.
Technology landscape
Amazon is making big strides in 'home service market' with their Alexa capturing 70% of market share. Clearly, Alexa is way ahead than its intelligent peers such as Echo, Cortana etc. Alexa allows wide range of integration touch points and will soon allow itself to be embedded into almost any device. Alexa a more 'social' of all with their integration touch points targets less 'tech-savvy', while Google has a technology-match, they're targeting more of developers and literally owns the 'Mobile Voice-Assistant' market with 50% share.

While you can see Microsoft's Cortana in almost all windows devices (with the largest share in personal computing market), it hasn't taken off as much as expected. They've already tie-up with Amazon, and this is significant considering the recent announcement of - Alexa for business. While there is a less possibility to dominate, they'd surely survive.
Enterprise Focus and AI at workplace
Almost all the software giants have their suites of employee productivity apps and are selling them hard to get it adopted by the enterprises. There was a time when it was only Microsoft and their office suite however the late entrants such as Keynote and Google Docs are syncing in. What is important is that all these already have the integration with their voice assistants and feature AI capabilities. In fact, Amazon and Microsoft partnership holds the biggest promise.

More than these, consumers like you and I will get to see the developers blending and integrating various apps / bots with voice assistants, e.g. we will be able to block our work calendar from home OR check our personal one while at work. There is no doubt that winning at the enterprise market will surely secure a greater footprint at home too!
Explosion of the Smart Workplaces & Apps
AI and Voice Assistants are pushing enterprises to think beyond the 'obvious' and allowing technology to further its sophistication and consumerization. In 2019-20 expect to see things, that we thought would have been unlikely a year ago and impossible 5 years ago!

With cloud facilitating, democratization of mobile technologies and AI services, we're seeing smart apps and chatbots being adopted widely. With more people using them, more data that flows through their AI engine and better their intelligence.

AI is also making two-way, contextually aware communication possible, making our routine mundane tasks easier and faster to complete. For example, with a simple voice command, you can build your shopping list and check - when does D-mart close? In fact, one can set reminders to go out, to cook and even sleep!

Very soon, Starbucks will allow its customers to call-in orders while on their way to the nearest store and get their freshly brewed coffee minutes later!

Like discussed above, voice bots would not only make our personal lives better, but also add immense value to our life at work, becoming our virtual assistant, making us more productive.

But with so much to offer the biggest challenge for enterprises is to build them, manage changes in them and responding to market dynamics - all at once! To make these tasks easier, Streebo in their labs, have leveraged some of the industry leading NLP engines such as; IBM Watson. and their low OR no code automation tooling - DX Accelerator (Powered by IBM DX Manager and IBM Cloud) to build a chatbot builder that helps enterprises cut the overall cost of developing these interfaces in half! Leveraging the 'code once deploy everywhere philosophy, enterprises can roll-out web, smart apps and chatbot interfaces via single source code, helping them in go-market at significantly lower cost in future!

With their unique 'Chatbot Garage' workshops, Streebo would help you conceptualize, prioritize and roll-out chat and voice bots with better ROI. Find out more about Streebo Chatbot Builder at - https://www.streebo.com/mobile-app-development/chatbot-platform

There is no doubt that voice has always been the most natural and human conversation interface, enterprises need to make the most of it and embrace it sooner as the typing will become a memory of the past!

# data[].attributes.attachment_link.title
Building Platforms that Integrate Chatbots and Voice Assistants | Streebo Solutions

# data[].attributes.attachment_link.description
When the internet made inroads in our lives in late 90's, it steered a new era of communication. Proliferation of chat applications such as; Yahoo, MSN, ICQ, Rediff etc. reduced our reliance on expensive phone calls as text not voice that dominated the human-to-human interaction.

# data[].attributes.headline
Re-Think Customer Interactions with AI-powered Enterprise Chatbots

# data[].attributes.subject
Re-Think Customer Interactions with AI-powered Enterprise Chatbots

# data[].attributes.body
Do you think your customer expectations have changed? Do you think you as a person have changed with technology? Do you expect quick responses for any queries these days? Your answer is surely yes for all the above questions.

# data[].attributes.attachment_link.readable_text
Do you think your customer expectations have changed? Do you think you as a person have changed with technology? Do you expect quick responses for any queries these days? Your answer is surely yes for all the above questions.

With advancement in technology, chatbots are the new attraction for enterprises to transform customer interactions. Chatbots help in giving personalized responses to customers and improve interactions. Moreover, they are available 24*7 for any kinds of queries that the customer may have and that too, in a cost-effective manner.

Building chatbots for the Modern Enterprise

The key technology in building chatbots is Natural Language Processing (NLP). Through NLP, chatbots get to understand a user's intent, make appropriate decisions and send personalized responses. There are many NLPs in the market today like IBM Watson, Wit.ai, Bot Libre and more. With increasing competition and rising customer expectations, many brands have adopted chatbot technology with an intent to improve their customer interactions.

Advantages of Chatbots

Ability to handle customer queries very quickly

Capability to engage customers just like humans

Personalized Responses & 24×7 Availability

Selecting the best NLP and best chatbot building technology is a major headache for enterprises. There has been a lot of advancement in NLP technology and a lot of players in the market have emerged with their AI engines. However, building chatbots is still done using traditional development methods and this method of building chatbots has its challenges. With new tech startups, building chatbots using low code or automation tools has caught on. Enterprises are now looking for such tools to build their chatbots so that managing the bots becomes easier in the future.
Misconceptions regarding Chatbots

Chatbots are only for customer service and not relevant for my industry

Enterprises across retail, travel and transport, healthcare, utilities and more have used bots for appointments, enrollments, orders and more. For any industry, there are multiple business processes that can be transformed using chatbots

Building Chatbots requires lot of coding

There are chatbots that require a lot of coding and time, but on the other hand there are many low code tools available that can help build a chatbot in no time. So, the selection of the right chatbot builder is very important in reducing your chatbot development time.

Humans can never be replaced by chatbots. There are some low-level tasks where chatbots can be used. Chatbots are very organized and can be used for human interaction at the first step. It can act very quickly and efficiently, but there are a few complex tasks and questions that need human understanding and interactions which cannot be replaced by chatbots.

If chatbots must be built separately for web, app and 3rd party chat messengers like Facebook, then supporting these bots in the long run can prove to be a tedious and costly affair. Low code platforms today have a single code base that works on all platforms, thus saving a lot for money.

After clearing misconceptions about chatbots, we can have one of the low code chatbot building platforms in the market today. Streebo Chatbot builder, built in conjunction with IBM Technology, helps cut your development time into half. Some of the distinctive features of this tooling are:

NLP: You can select the NLP of your choice

Coding: Low code, drag and drop tool

Low maintenance and cost: Single code base for all assets

Security: Highly secure and powered by IBM tech

Integration: Easy 3rd party integration with just a point and click

Deployment: On premise or on cloud

So, are you looking for a chatbot for your enterprise? Want to engage your customers and employees with effective conversations? Contact us for a personalized demo: https://www.streebo.com/aboutus/contactus

# data[].attributes.attachment_link.title
Building Chatbots for the Modern Enterprise | Streebo Solutions

# data[].attributes.attachment_link.description
Do you think your customer expectations have changed? Do you think you as a person have changed with technology? Do you expect quick responses for any queries these days? Your answer is surely yes for all the above questions. With advancement in technology, chatbots are the new attraction for enterprises to transform customer interactions.

# data[].attributes.headline
AI & Chatbots – A Paradigm Shift in Digital Banking

# data[].attributes.subject
AI & Chatbots – A Paradigm Shift in Digital Banking

# data[].attributes.body
With their ability to offer a personal touch and conversational abilities, Chatbots have attracted lot of investments and traction from banks and credit unions in creating a differentiator in a highly commoditized landscape.

# data[].attributes.attachment_link.readable_text
Large-scale adoption of mobile devices and ever-increasing sophistication of digital technologies have helped banks acquire customers, share information, authenticate and perform transactions seamlessly. With regulators doing what they do best (regulations), banks have hardly any scope in offering differentiated products and benefits to their customers vis-à-vis their pears!

With their ability to offer a personal touch and conversational abilities, have attracted lot of investments and traction from banks and credit unions in creating a differentiator in a highly commoditized landscape.

In fact, chatbots have also evolved rapidly by raising the level of sophistication and intelligence over time. From being just a digital tool resolving repetitive customer and employee queries to a conversational analytics platform providing real-time insights for easy decision making to a 'digital assistant' initiating transactions and actions on its own such as, investing in mutual funds, auto ordering fund transfers, scheduling meetings based on voice and text commands.

While there are numerous examples of innovative chatbots helping banks engage with their customers better, highlighting few state-of-the-art chatbots being offered by some large banks in the U.S.

Available inside the Bank of America mobile banking app, Erica (Derived from 'AmeErica') sends tailormade instructions, credit report updates, bill payment notifications, personalised offers and advice basis customers' transaction history and data. Erica also sends tutorial videos on investments and finance.

Capital One's 'Eno' provides information about customer's account balance, credit limits as instant message and can also pay bills instantaneously. What's more? Eno can also understand emojis as the measure of satisfaction on customer services (via the number of thumbs). Eno has its own 'Amazon Alexa App' accepting inputs in form of voice commands and responding with answers on account balance and upcoming payments.

Catering to their wider customer base through 'English' and 'Chinese' languages, the Hang Seng Bank introduced 'DORI' and 'HARO' chatbots to their retail customers. Available through Bank's website and mobile app, 'HARO' answers general queries on bank's products and services (Even calculating mortgage payments) while DORI helps its customers with dining discounts, recommending various shopping and dining options basis customers' preferences. Functions similarly as Apple's Siri OR Google's Alo, DORI is embedded in Facebook Messenger.

Leveraging their historical relationship with merchants, American Express provides sales notifications, personalised offers, reminders on leveraging credit card features via their chatbot. All their merchants / customers have to do is to connect their credit card / account with the AmEx messenger on the Facebook to start conversing.

Known as one of the first launched chatbots [By a Bank] 'Ally Assist' by Ally Bank allow its customers to make payments, transfer funds and perform peer-to-peer transactions via voice OR text commands. Ally Assist assists its customers with their saving and spending patterns and making relevant recommendations through machine learning.

Unlike many of their competitors and peers, JP Morgan Chase utilizes their chatbot COIN to streamline their back-office functions. With the help of COIN, employees can analyze 'Contracts' more quickly and accurately than their lawyers. As per the bank's internal estimates, COIN has helped bank save more than 400,000 hours of manual work.

There are banks which also uses chatbots internally to get real-time predictive insights such as; sales incentive details, customer sales insights, channel performance, market intelligence and benchmarking, customer feedback and analysis.

In fact, with the kind of machine learning technologies available, chatbots have somewhat reached a level of maturity and banks must think drastically beyond the obvious to improve customer loyalty and delight!

A time has come when banks have either start thinking about themselves as 'FinTech's' OR partner with technology firms to leverage advanced technologies in offering a differentiated experience.

# data[].attributes.attachment_link.title
AI & Chatbots - A Paradigm Shift in Digital Banking

# data[].attributes.attachment_link.description
Large-scale adoption of mobile devices and ever-increasing sophistication of digital technologies have helped banks acquire customers, share information, authenticate and perform transactions seamlessly. With regulators doing what they do best (regulations), banks have hardly any scope in offering differentiated products and benefits to their customers vis-à-vis their pears!

# data[].attributes.headline
Insurance Industry – Chatting (Betting) High on Smart Bots!

# data[].attributes.subject
Insurance Industry – Chatting (Betting) High on Smart Bots!

# data[].attributes.body
With the potential to reduce the paperwork and unnecessary steps involved in the entire insurance lifecycle, chatbots have made inroads in many insurance enterprises of different scale. Here are the ways some of the Insurance companies are transforming the way they do their business and benefited immensely.

# data[].attributes.attachment_link.readable_text
Large-scale adoption and the appeal of chatbots across industries are impossible to deny. But it may come as a surprise to many - that the insurance industry, historically perceived as a laggard in technology adoption vis-à-vis their peers, today outsmarts others when it comes to investing in Artificial Intelligence and Conversational Commerce.

According to the renowned GTS 2017 study, on an average an insurance enterprise spends USD $124 million in Artificial Intelligence powered technology (For multiple use cases) over the years, which is USD 54 million more than the average by their peers. With the help of smart bots, insurance enterprises are able to explain complex plans and terms to their customers, drive engagement and customer acquisition, improve customer service and most importantly the distribution process, resulting overall in driving profits.

With the potential to reduce the paperwork and unnecessary steps involved in the entire insurance lifecycle, chatbots have made inroads in many insurance enterprises of different scale. Here are the ways some of the Insurance companies are transforming the way they do their business and benefited immensely.

Available inside the GEICO's mobile app, Kate answers users' insurance related questions via text OR voice control. Users can also ask Kate about their balance in auto insurance, renewal dates, access their documents and set reminders.

One of India's leading Life Insurance providers, HDFC Life launched a conversational bot on their website. With an aim to substitute their financial advisors, this chatbot engages users in a minute-long quiz to provide a tailormade advice regarding tax planning, retirement solutions and health.

Targeting only the small and medium enterprises, California based NEXT insurance launched a chatbot on FB messenger with tailored attributes using which these enterprises can get quotes and buy insurance.

Touted as the first on-demand insurance provider for gadgets, home appliances, sports and musical instruments etc. Trov - has integrated a smart bot in their app that handles general customer queries and processes claims. Leveraging the artificial intelligence in true sense, Trov asks customers about the incident OR accident, analyzes them before accepting the claim, and once accepted, processes the replacement, repair OR reimbursements to the users.

Boing, a smart chatbot from Bajaj Allianz General Insurance provides 24/7 assistance to their customers and provides an easy to use interface. Currently in its initial stage, the chatbot lets its customers, register a motor claim, locate the empaneled garage, their branches and the hospitals too.

Through their chatbot MyRA, ICICI Lombard General Insurance is answering customer queries on real-time. As they claim, more than 60,000 customers have benefitted specifically through MyRA in solving their queries and getting the right quotes. MyRA also allows the prospects to compare various Insurance plans and hence make better decisions. Integrated with their call center operations, if this chatbot is unable to address customer queries, transfers the chat to the customer care executive.

Many insurance enterprises use chatbots internally to get real-time predictive insights such as; sales incentive details for their advisors, customer propensity, agency performance, market intelligence and benchmarking and customer service analysis.

With so much to benefit from, for insurance companies - the question is not 'Why OR What' but 'When'? There are numerous platforms available in market to aid the 'intelligence (natural language processing)' and the 'interface' - two most important and integral components for the success through chatbots. These help enterprises go market very quickly with multiple use cases, tied through chatbots.

In our labs, we have leveraged some of the industry leading NLP engines such as; IBM Watson, Botlibre etc. and our low OR no code automation tooling - DX Accelerator (Powered by IBM DX Manager and IBM Cloud) to help some of the leading financial services companies rolling out these initiatives in short span. Leveraging the 'code once deploy everywhere philosophy, enterprises can roll-out web, smart apps and chatbot interfaces via single source code. This would not only reduce the overall time-to-market but significantly lower the cost of development and time to manage changes in future!

With their unique 'Chatbot Garage' workshops, Streebo would help you conceptualize, prioritize and roll-out digital initiatives' faster, and with better ROI. Find out more about Streebo Chatbot Builder at - https://www.streebo.com/mobile-app-development/chatbot-platform

There is no denying that chatbots have benefitted many insurance enterprises in augmenting customer engagement drive growth, and Product Managers are now focusing more on making them more engaging and user friendly by adding custom attributes.

IT teams at insurance companies need to rethink their investments and reprioritize their initiatives to combat this huge change in the market and buckle up before they miss the buzz!

# data[].attributes.attachment_link.title
Chatbots made Inroads In Many Insurance Enterprises of Different Scale | Streebo Solutions

# data[].attributes.attachment_link.description
Large-scale adoption and the appeal of chatbots across industries are impossible to deny. But it may come as a surprise to many - that the insurance industry, historically perceived as a laggard in technology adoption vis-à-vis their peers, today outsmarts others when it comes to investing in Artificial Intelligence and Conversational Commerce.

# data[].attributes.headline
Making Smart Apps Intelligent – Conversational Commerce is in!!

# data[].attributes.subject
Making Smart Apps Intelligent – Conversational Commerce is in!!

# data[].attributes.body
To explain Chatbot in one sentence, it’s an illusion of having dedicated customer care associate for each end user through chat interface. Now users don’t have to hold on a line for next available associate or remembering how to navigate across an application for getting their task done.

# data[].attributes.attachment_link.readable_text
"Sir, how may I help you?" For decades, mankind is familiar with this phrase - the only thing that comes into mind after hearing this phrase is customer care associates - either at physical customer care center or at call center. Those associates are empowered to provide information (e.g. tracking a package, inquiring the balance), or perform transactions (e.g. scheduling an appointment, paying bill).

The common pain points for customers are wait time at customer care and availability round the clock. On the other side, businesses are striving to cope with these problems and provide hassle free customer experience. Technology has answers to these problems as enterprises are heavily investing in Web & Mobile applications, and they have applications with capabilities that reduce human intervention.

Challenges associated with Web & Mobile

Let's fast forward to the Web era, leaving behind mainframes and desktop applications. To adapt to the Web era, businesses had to invest in rewriting applications for web. As time passed, emerging handheld devices brought the challenge of compatibility for different screen size and browsers. Enterprises were now forced to think about multi-channel or responsive applications, which required constant innovation and investment. Furthermore, building multi-channel applications led to the debate of lack of user experience across channels - i.e. desktop browsers, tablets and phones.

That wasn't it, with the invention of smart devices we entered the Mobile era. Yet another rewrite for native or hybrid applications. Bottom line, the challenge is to calibrate with evolving technology. Nevertheless, the new wave of evolution has a ray of hope...

Emerging Chatbot Technology

To explain Chatbot in one sentence, it's an illusion of having dedicated customer care associate for each end user through chat interface. Now users don't have to hold on a line for next available associate or remembering how to navigate across an application for getting their task done. On the other hand, businesses don't have to worry about supporting new devices every year or integrating analytics to application for measuring user experience and devising ways to optimize it.

Every web and mobile app is designed with visual interface, and not all of them are designed the same - this means end users must constantly learn new visual interfaces. Whereas, the interface for Chatbot is conversations, it's the most natural interface that humans understand. Another aspect of Chatbot is that it can automate repetitive tasks. So, humans can focus on revenue generating tasks and future progress of the organization. This automation is not just for the customers, but also applicable in assisting employees in their everyday job.

For example, chatbots can be used:

By marketing team for conducting keyword research.

In Sales for client acquisition or answering most frequently asked questions

By HR and IT departments to instantly respond to employees on commonly asked questions.

Beyond answering queries and performing transactions, chatbots can carry out more intelligent jobs and learning by themselves over time. Think of the app that you use from your financial institute - where Chatbot usually greets you by saying "How may I help you?", but one day instead it pops up saying "Hey! Seems like you are traveling next month, do you want me to adjust your alerts & control settings?" In this scenario, Chatbot learnt about the user from their transactions data. This is the next level of interaction that Chatbot can provide organizations with their customers.

We believe Chatbots will now fundamentally alter how we interact with applications. To ease this transition, Streebo has created athat allows enterprises to quickly roll out these "intelligent Bots" - more importantly, it is easy to train them as well. Powered by Industry leading NLP engines including IBM Watson, Streebo's Enterprise Chatbot engine can connect with various backend systems and bring transactional capabilities to your bots. Learn more about Streebo's Chatbot solutions!!

# data[].attributes.attachment_link.title
Making Smart Apps Intelligent - Conversational Commerce is in!!

# data[].attributes.attachment_link.description
"Sir, how may I help you?" For decades, mankind is familiar with this phrase - the only thing that comes into mind after hearing this phrase is customer care associates - either at physical customer care center or at call center. Those associates are empowered to provide information (e.g.

# data[].attributes.headline
Spread your Mobile Banking Services with a Field Sales app!

# data[].attributes.subject
Spread your Mobile Banking Services with a Field Sales app!

# data[].attributes.body
Recent advancements in mobile technology provide a win-win situation to banks and customers, help in opening new markets for banks along with giving them an edge in cut-throat competition. Majority of banks have incorporated a field sales app in their business processes to empower field agents to capture information anytime, anywhere.

# data[].attributes.attachment_link.readable_text
With the abundant increase of smartphones and rising use of mobile banking applications, financial institutions are now exploring ways beyond traditional marketing channels. Smartphones can help increase reach of your banking offerings and help target the appropriate audience at the right time. Recent advancements in mobile technology provide a win-win situation to banks and customers, help in opening new markets for banks along with giving them an edge in cut-throat competition. Majority of banks have incorporated a in their business processes to empower field agents to capture information anytime, anywhere.

Field sales apps are way beyond just capturing accurate customer information. They enable real-time and secure transfer of data to any existing core banking system, thus ensuring faster processing and superior customer experience. Field agents are the first point of contact for customers and any successful deal depends on their professional conduct. With holistic apps that provide all company information, product portfolio and customer care modules at their fingertips, agents can now communicate easily, answer all customer queries confidently and provide self-service to customers real fast.

With accurate information capture and seamless interaction of internal agents with offices and customers, field sales apps save significant amount of time, reduce operational expenses and help complete business processes efficiently. Field Sales apps support banks right from customer on-boarding to customer servicing, thus enhancing agent productivity and efficiency.

Mobile technology empowers agents with the ability to perform critical tasks while being on the field. Field sales apps enable banking agents to perform key functions like scheduling tasks, follow ups, searching for leads and much more. As access to all company and customer information becomes handy, agents can categorize prospects based on various criteria for a successful sales pitch. Agents can also send real time reports to the top management, ensuring 100% transparency in the process. One key benefit of having a field sales app in banking is that it increases the conversion rate.

With application forms filled from their mobile phones or tablet, data can be directly sent for processing, thus reducing time lag in the customer decision making process. A smooth customer on-boarding process provides opportunities to cross sell or upsell. Retaining customers is as difficult as on-boarding them. Field sales apps offer considerable support in after sales services which is important for building sustainable customer relationships. These apps display alerts, reminders, show customer query updates and, send birthday and anniversary reminders to field agents. Such personalized services increase the banks credibility and customer's trust in them.

Going digital extends the value of services available and enhances the connection between agents and customers. Unbound access and transparency in the system through an app is an ideal platform for banks planning their future strategy. Field sales apps and advanced mobile technology has huge benefits and allows banks to reach the customer. Field agents armed with mobile technology can be connected to the office from remote locations, thus driving business and enabling banks to extend existing services and expanding into new service areas.

# data[].attributes.attachment_link.title
Spread your Mobile Banking Services with a Field Sales app!

# data[].attributes.attachment_link.description
With the abundant increase of smartphones and rising use of mobile banking applications, financial institutions are now exploring ways beyond traditional marketing channels. Smartphones can help increase reach of your banking offerings and help target the appropriate audience at the right time.

# data[].attributes.headline
EKyc Mobile Forms - Software Data collection app

# data[].attributes.subject
EKyc Mobile Forms - Software Data collection app

# data[].attributes.body
Once you know what you want in your eKYC mobile data collection app, you will have to find a partner who can develop an app that promises all the above and more.Streebo Mobile Forms is a solution that bundles a wide range of benefits like omnichannel and cross platform compatibility, workflow support, offline data collation, easy backend integration and more.

# data[].attributes.attachment_link.readable_text
The first experience of a customer with your brand, is the - customer onboarding process. A hassle-free, efficient and frictionless customer onboarding process will set the stage for customer gratification and retention. Hence the best way to embrace digital transformation, is to start by digitizing your onboarding process.
Here are some things that you must consider, as you go from a paper based to paperless process.
Omni-Channel Mobile Forms: Customer onboarding app works best when it is omni channel. This means, that it is possible for your customer/agent to fill onboarding information using any device (desktop/laptop/mobile/tablet).

Offline Mobile Forms Support: Picture this: your feet on street personal or agent visits a customer in a remote village where there is no internet. In another case the FOS personnel is onboarding a customer, he has filled most of the information in the form, and then loses internet connection. What will happen in this scenario? Can you afford to lose a customer because of internet issues? It is a definite NO. So, the solution is to ensure that your mobile forms work in an offline mode. When internet is not available, the collected data must get stored to the device, and then get transferred to the database - once the connection revives.

Quick Information Collation: Think about it! Does your customer onboarding only involve filling information in the form of text? No - you may need customer information like - a photograph, Aadhar card number, digital signature, biometrics, iris scanning, to name a few. So, the that you deploy should allow you to easily capture, collate and process all this information.

Verification On The Go: Once you collect the customer data, a proper verification and validation process should happen. Adding this to the process flow eliminates the possibility of errors and allows a frictionless onboarding process.

Role Based Access: Why do you need a role-based access? Because, a) you do not want customer information to be easily available to everyone and b) you do not want to bring down productivity by bombarding your staff with irrelevant information. An administrator sets controls for team members so that they can access only relevant information.

Security: Customer is the most valued asset, and there is no way you want to risk customer information theft. The customer onboarding process may include money collection, and hence a solution that not just encrypts and protects customer information, but also enables a secure payment process is of prime importance.

Once you know what you want in your eKYC mobile data collection app , you will have to find a partner who can develop an app that promises all the above and more. Streebo - an IBM partner, is the best choice. Streebo Mobile Forms is a solution that bundles a wide range of benefits like omnichannel and cross platform compatibility, workflow support, offline data collation, easy backend integration and more, on the highly secure IBM platform. Get a demo and free 30-day

# data[].attributes.attachment_link.title
Tips to Choose the Best Onboarding App for Your Business

# data[].attributes.attachment_link.description
The first experience of a customer with your brand, is the - customer onboarding process. A hassle-free, efficient and frictionless customer onboarding process will set the stage for customer gratification and retention. Hence the best way to embrace digital transformation, is to start by digitizing

# data[].attributes.headline
Redefine Consumer Experience with Chatbot and AI

# data[].attributes.subject
Redefine Consumer Experience with Chatbot and AI

# data[].attributes.body
With whole new world of AI and chatbots becoming the latest trend, industries are again facing challenge of hunting talent with skill-set specific to chatbots and rewriting business processes & functions all over again. This introduced one more challenge of maintaining and synchronizing business processes across different channels.

# data[].attributes.attachment_link.readable_text
The other day I turned my television on, and I was greeted with an error message instead of my favorite soccer game. My TV service provider had a mobile app, so I launched the app and after a few minutes, I managed to find their customer service number. I dialed the number and waited for another few minutes for my turn. When my turn finally came, I explained my problem to the customer care representative who figured out that I had to pay my bill. I again went back to my mobile app, navigated to bill payment screen and filled out a payment form so that my television set could serve my favorite shows again.

Though it only took around half an hour, it made me think - Wouldn't the whole experience been more fulfilling and faster if I could talk to the app itself about my problem instead of being diverted to the customer service rep and back? The app could have told me to pay the bill right from that conversation! I bet I might not be the only user thinking this.

Technology is one essential part of modern lifestyle. These days, we use mobile apps and computers for anything and everything. As technology evolved, apps are becoming smarter every day, leveraging fresh ways to interact with users. The latest technology occupying every technology leader's mind is natural language processing and Artificial Intelligence! Wouldn't it be amazing if machines speak and understand the same language as we do? Well, now they do!
Human-Machine Interaction Barrier
It all started when computers were invented, and more people started using it to aid day to day activity. We have developed various languages to communicate with each other. But when it comes to machines, they understand totally different languages. Computers started using keyboards to provide commands, the mouse added another way to interact with the machine in early 1970s. Interaction matured over years, with computers becoming smaller and eventually we started using mobile devices. Mobile devices opened a whole new horizon in terms of what we could achieve with technology.

Mobiles made life much easier with lots of apps helping us perform various day today activities. Mobile devices brought yet another way to interact with machines to life, touch. Touch screens are a common means of interacting with various apps on a mobile device. But, all these interactions are still structured, until now. With processing chips becoming smaller and more powerful, we have discovered powerful machine learning capabilities. This enables a user to "chat" with app in natural language, with app identifying what user intents to do and acting on it accordingly. And this can quickly become easiest and most convenient way to interact with apps for most users.

Problems in Implementing AI into your Enterprise Systems

Development cost and time to market of course! Industries entered world of Internet and started using technology for their business decades ago. This includes every industry like banking, insurance, e-commerce and more. They started building IT teams to manage their online business with strong web technology skill-sets. When technology changed, market got a new boom of mobile apps, industries appointed new IT teams with mobile specific skill-set.

With whole new world of AI and chatbots becoming the latest trend, industries are again facing challenge of hunting talent with skill-set specific to chatbots and rewriting business processes & functions all over again. This introduced one more challenge of maintaining and synchronizing business processes across different channels. Often developing content serving chatbots is comparatively less complex and time consuming, but these sort of chatbots at the same time failed to create the "wow" factor.

Build once and use everywhere platform

We, Streebo Labs, have been working with multi-channel apps for more than a decade now. With experience and expertise gained over the years, we have built a platform, Streebo Digital Experience Accelerator (DXA), powered by IBM DXM and Watson. Streebo DXA reduces complexities involved with building a transactional chatbot! Using this platform, IT or Business users can now build multichannel applications with drag and drop tool, which can then be extended to a chatbot with just a click of a button. What's more, IT can also manage these assets and apps with just point and click and drag and drop interface.

So what are you waiting for? Send us a note or call us to see a tailored app for you in action!

# data[].attributes.attachment_link.title
Redefine Consumer Experience with Chatbot and AI

# data[].attributes.attachment_link.description
The other day I turned my television on, and I was greeted with an error message instead of my favorite soccer game. My TV service provider had a mobile app, so I launched the app and after a few minutes, I managed to find their customer service number.

# data[].attributes.headline
Chatbots are Digitally Transforming Insurance Industries

# data[].attributes.subject
Chatbots are Digitally Transforming Insurance Industries

# data[].attributes.body
Chatbots are becoming increasingly powerful nowadays and can recognize speech patterns and non-verbal hints of customers. Users believe that they are interacting with humans itself who are smart enough to listen to queries and capable in providing the best possible solution.

# data[].attributes.attachment_link.readable_text
Ever tried contacting an insurance company through an agent or dialed a call center number? Even with best practices in customer experience, insurers are struggling to provide optimum customer service as agents are usually scrambling between multiple systems to find the ideal response to a query. Customer care representatives have their limitations in terms of how quickly they can serve the customer with the expected response. In this digital era, customers expect instant gratification and waiting through lengthy phone prompts is quite irksome. IT managers at leading insurers are now looking at ways to improve their customer experience.

One of the latest transformation technology changing the customer service industry is Chatbots. A chatbot is a program that communicates with the customer, by using a text interface and artificial intelligence. Messaging has emerged as the preferred mode of communication and enterprises are now jumping on this bandwagon to seamlessly handle millions and millions of one-to-one conversations with customers.

Insurance industry is at the forefront of this change in customer interaction. Third-party services like Slack, Facebook, etc. are the new interfaces actively bridging the communication gap that existed between Insurers and their customers. Insurers are focusing on developing intelligent chatbots powered by Natural Language Processing (NLP) and Machine Learning (ML).

Reasons why Insurers are shifting to Chatbots

Chatbots can increasing replicate human behavior

Chatbots are becoming increasingly powerful nowadays and can recognize speech patterns and non-verbal hints of customers. Users believe that they are interacting with humans itself who are smart enough to listen to queries and capable in providing the best possible solution.

Faster Information Search

There are times when we download an app and uninstall it within a couple of days as using the app is a real struggle due to improper content organization. Chatbots can help the user get answers to his queries quicker, thus reducing the time in finding the exact information you were looking for.

Easier Deployment Options

Deploying "integrated solutions" on web, mobile and third-party applications like is now very easy with app automation technology. Low code automated chatbot development has made it easy to build chatbots and deploy them in the channel of your choice.

Increased customer engagement

Chatbots help in indulging in a 2-way conversation with the customer, thus keeping the conversation flowing and creating superior customer experience with personalized responses.

Chatbots are a promising new channel for conveying information faster to customers as compared to traditional channels. Thus, chatbots increase organizational efficiencies, improve customer engagement, drive sales by turning complex and tiresome processes into useful and interesting conversations.

Streebo has developed a breakthrough automation technology - Streebo Chatbot Builder - that can help create Enterprise grade chatbots with an ease of drag and drop. Line of Business or IT team can easily build chatbots on their own and train the bot for understanding "user intent". With a point and click integration to variety of backend systems, Streebo Chatbot can easily pull information from your core insurance systems like Genalco, Ingenium or any other database.

So, are you looking to transform your insurance enterprise? Get in touch with Streebo to learn how our chatbots can transform your customer interactions. Get in touch for a personalized demo today.

# data[].attributes.attachment_link.title
Chatbots are Digitally Transforming Insurance Industries

# data[].attributes.attachment_link.description
Ever tried contacting an insurance company through an agent or dialed a call center number? Even with best practices in customer experience, insurers are struggling to provide optimum customer service as agents are usually scrambling between multiple systems to find the ideal response to a query.

# data[].attributes.headline
Mobile is Key to Efficient Data Collection in the Healthcare Industry

# data[].attributes.subject
Mobile is Key to Efficient Data Collection in the Healthcare Industry

# data[].attributes.body
Mobility in healthcare is growing day by day, and healthcare leaders have been working on improving patient care using mobile data collection at every step. If a patient visits the hospital anytime, the entire medical history should be available with the doctor at his fingertips.

# data[].attributes.attachment_link.readable_text
Hospitals are a major part of the healthcare industry and cater to trillions of patients worldwide every year. Every patient has a different problem and a different medical history. Patients might visit the hospital 'n' no of times for various tests, operations etc. every year. So, every visit is a record that must be presented to the hospital. Now, if this record is not stored properly, it must be collected once again on the next visit. Even if the record is collected, some of this data that is being stored on paper or spreadsheets will have to enter into a backend database to ensure data recovery. Not every hospital or medical clinic is storing patient data for future use.
The Problems With A Haphazard Data Collection Is

Poor Data Quality

Low Data Security

Inefficient Processes

Time Wastage

Unhappy Patients

All of this ultimately leads to rising hospital costs. The key to moving ahead of the competition is 'change'. In this era, one must change with technology to satisfy the changing customer needs. If one does not change with time, it could lead to lower quality of healthcare and thus unsatisfied patients.

So How Can One Provide High Quality Healthcare To Each Patient That Drops By?
The key to better patient service is spending more time on patient care rather than paperwork. There must be a system that collects all data in a single system which can be accessed by all patients as well as hospital staff from the lower level right up to the highest level. There must be data access control at each level too to control data flow. Removing paper-based data collection can lead to superior patient care and increase efficiency of the hospital.

How Will Streamlined Data Collection Process Across All Devices Benefit Hospitals?

Mobility in healthcare is growing day by day, and healthcare leaders have been working on improving patient care using mobile data collection at every step. If a patient visits the hospital anytime, the entire medical history should be available with the doctor at his fingertips. Wouldn't your patient be happy about it? Wouldn't you be able to relate easily and find the problem quickly by looking at the patient's history? At large hospitals, treating patients across different doctors would be easier through easier information dissemination. A new doctor can access all the patient data online and know everything about the patient before meeting him. He addresses the patient asking if he feels better about his earlier problems and if they have been cured. Wouldn't that impress the patient?

Benefits For The Healthcare Industry With Mobile Data Collection

* No Data Redundancy
Every time a patient visits the hospital, basic information about the patient is collected again like name, number, date of birth, problem, etc. With an automated system, every time a person enters the hospital and provides his identification record (citizen id, mobile number etc.), his existing medical record would be found & shared with the doctor. So even if he visits multiple departments in the hospital, there is only one record of him.

* Accurate Data
With data being stored online in a single place rather than 1000s of paper-based forms or files of the same patient, the data collected will surely be more accurate.

* Security
On paper-based forms, it is possible that anybody can access the information, but with mobile/web-based forms, there are options where you can give access to the right departments as per the data they require. Thus, the data remains secure.

* Superior Service at a Lower Cost
With Mobile data collection, the cost of paper, files, data entry operators etc. reduces. Also with the improved system efficiency leading to less time consumption, the employee productivity gets a boost, thus saving a lot of money.

* Increased Efficiency
Individual departments, e.g. radiologists, do not have access to patient history that was collected by other departments. It would be great if the radiologists can access the reports portion to look for a record filed by the X-ray group. This makes things more convenient for the radiologist and improves efficiency.

* Analytics and Decision Making
With the help of the historical data, it is much easier for the doctor to analyze and take quick decisions for the patient. They could know about the success ratio of doctors, which doctor and departments underperforming, where are they facing problems, where do they get the maximum revenue from, complaints etc. and thus take major decisions.

* Other Features
Mobile data collection has features like PDF conversion and email options. As soon as patient report is generated, it could be sent to the patient via mail rather than the patient coming to collect the report handy. It saves a lot of time as well as paper.

Don't you think that all the major problems that a healthcare industry face can be solved with simple mobile data collection app. Once you go mobile, there are AI features like chatbots that can be explored to move a step further and reach the top level of customer service.

So, are you looking at digitally transforming your healthcare business? Streebo's healthcare suite provides the best mobile healthcare solutions. Get in touch with us for a personalized demo: https://www.streebo.com/mobile-app-development/healthcare

# data[].attributes.attachment_link.title
Healthcare Industry with Mobile Data Collection | Streebo Solutions

# data[].attributes.attachment_link.description
Hospitals are a major part of the healthcare industry and cater to trillions of patients worldwide every year. Every patient has a different problem and a different medical history. Patients might visit the hospital 'n' no of times for various tests, operations etc. every year.

# data[].attributes.headline
Revolutionize your Retail Business with Chatbots!

# data[].attributes.subject
Revolutionize your Retail Business with Chatbots!

# data[].attributes.body
Technology has been advancing at an accelerated pace and it becomes difficult for businesses to adopt the latest updates and stay up-to-date all the time. Implementing an innovative technology involves a lot of time, money and resources, so you need to do a detailed analysis of whether any technology adoption is worth the investment.

# data[].attributes.attachment_link.readable_text
Technology has been advancing at an accelerated pace and it becomes difficult for businesses to adopt the latest updates and stay up-to-date all the time. Implementing an innovative technology involves a lot of time, money and resources, so you need to do a detailed analysis of whether any technology adoption is worth the investment. Retail businesses need to dig deep before embracing a technology to ensure that it is not just a fad. With the latest buzz in technology being conversational commerce, many retailers are speculating if they should embed a chatbot in their existing digital properties.

Retail businesses face huge difficulties in handling many customers at the same time and responding to their queries immediately. Retailers design personalized offers for each customer, incorporate loyalty programs, promotional giveaways and much more to improve customer experience. However, a superb shopping experience alone cannot guarantee repeat purchases. The speed with which retailers solve customer queries determines if a customer would shop again from the same store.

A chatbot would help in faster customer query resolution by automating repetitive responses and helping customers reach a solution faster. Let's have a look at how chatbots are helping the retail industry in their day-to-day operations:
24*7 Customer Service
Whether it is product exchanges, finding the nearest store or order tracking, customers can always reach out to customer service. Chatbots are transforming the way companies address customer queries by providing comprehensive and consistent service anytime, anywhere. With contextual understanding and customization, chatbots provide new ways of customer service.
Latest Collection Notifications
Chatbots are replacing email marketing as the new channel to present latest collections and offers to drive engagement. Customers can now view products that they are looking for by asking the bot instead of having to look through multiple catalogues on the website or app for the right product.
Product Recommendations and Personal Styling Assistance
Chatbots can even suggest products based on casual conversations with customers on their hobbies and interests. Retailers have started relying on chatbots for coming up with tailor-made suggestions and creating superior shopping experiences.
In-store Shopping Assistance
Chatbots assist customers in booking a physical appointment for product complaints, locating a department or retail store, show item availability outlets and suggest items based on buying patterns and recent history.
Order Processing
Chatbots can process orders within the messenger app itself. By entering personal details like name, telephone number, billing address, and payment options, customers can finish the checkout within the messenger app rather than going to the company website.

Chatbots are a great initiative for brands to increase their brand image, foster customer loyalty and increase engagement. Chatbots analyze customer data, observe buying behavior and personalize the customer experience. Chatbots can also sense customer moods to generate relevant responses and maintain intelligent conversations. Marketers can now build strategies for customer acquisition and retention around chatbots.

Understanding this need for implementing chatbots, retailers are on the lookout for a flexible to improve the overall shopping experience for customers. Streebo has helped numerous enterprises embed chatbots into their existing digital assets. Transform your business with Streebo Chatbots today.

# data[].attributes.attachment_link.title
How Chatbots Are Helping The Retail Industry | Streebo Solutions

# data[].attributes.attachment_link.description
Understanding this need for implementing chatbots, retailers are on the lookout for a flexible chatbot platform to improve the overall shopping experience for customers.

# data[].attributes.headline
Digital Analytics in the Retail Industry

# data[].attributes.subject
Digital Analytics in the Retail Industry

# data[].attributes.body
Every industry has assimilated data in real-time, modified it in the modern digital era. This shift in the business process has made it necessary for the retail industry to be a part of the race and optimize and enhance business processes.

# data[].attributes.attachment_link.readable_text
Every industry has assimilated data in real-time, modified it in the modern digital era. This shift in the business process has made it necessary for the retail industry to be a part of the race and optimize and enhance business processes. Today, the competition is so intense that to survive, retailers must now focus on selling experience along with products. Customization and personalization according to customer needs gives retailers an edge over others in the industry. Customers do not care anymore about the channels as far as it is suitable and fulfils their expectations.

Retail is a data-intensive industry. It serves millions of customers and moves thousands of items on daily basis just to build a profitable relationship with customers. With such a huge pool of customers and inventory it becomes difficult to manage business processes along with channelizing and managing data and generating profits. The amount, variety and speed of data flows that retailers need to process has increased exponentially in the last few years. From being focused on transparency, productivity and swiftness, retailers now need to focus on data analytics, customer insight and engagement.

Digital analytics has played a key role in helping retailers manage valuable data. The e-commerce platform is the best example of how an analytics user can acquire most benefits. The retail industry has come a long way by grabbing deeper insights using analytics. It is applied on all stages of the retail process - from tracking popular products, forecasting sales, improve product placements, identify customers and target them, know customers and suggest their next purchase and many more. Digital analytics has direct benefit in some strategic areas of retail.

Through digital analytics, one can track demand, inventory levels and competitor activities. It also assists in price optimization and shows that from what level would a gradual decrease in the prices would lead to revenue increase. It helps retails understand the customer buying trends with respect to seasonal and demographical trends. This in-turn helps in inventory management. Nowadays, retailers need to focus on the current trends. Various algorithms forecast trends and provide details on which products need to be promoted or stocked up.

Analytics also provides specifications on which customer are likely to buy a certain product. This helps in creating customized loyalty programs for individual customers. Majority of customers in retail use coupon codes to avail deals. While creating deals, retails need to know how beneficial each deal would be for the business. Retailers analyze historical data and apply it in predictive modelling to determine the impact of each offer and re-adjust the discount strategy according to the results.

Digital analytics also has a massive impact on the marketing aspect of retail. It helps in conducting online behavioral analysis and create and deliver personalized location-based offers. It also helps in designing targeted campaigns by segmenting customers and identifying the best channels to reach them. Customer experience is of utmost importance in retail. Analytics is the key to enhance customer experience across all devices and channels, online or offline. Reward programs, personalized recommendations can be offered, and market insights and customer feedback can be obtained and analyzed through digital analytics. Through all this, retailers can succeed in providing a streamlined and seamless experience to customers.

With all the benefits of digital analytics in the retail industry, the retailers face a few challenges while optimizing analytics in full capacity. Security, privacy, IPR and other policies stringent when it comes to analytics. Many companies make a mistake of falling in short-sightedness and not having a clear long-term vision. These mistakes can be fixed by continuously modifying the offers and taking actions on the feedbacks.

Retail faces a lot of data-disruption because data is received from several sources. Organizations would reap the benefits of better risk management, improved performance and availability of more insights through analytics. Digital Analytics is at the intersection of customer preferences, business strategy and processes. Market insights and customer feedbacks will be deeply rooted across the retailer's value chain and enable them to be predictive, efficient and operational.

Mohan Sharma works as an inbound marketer for Streebo, a leading provider of chatbot platform. When he isn't working, he is traveling a lot around the world or dreaming.

https://www.completeconnection.ca/digital-analytics-in-the-retail-industry/https://www.completeconnection.ca/wp-content/uploads/2018/06/Digital-Analytics-1-1024x321.jpg https://www.completeconnection.ca/wp-content/uploads/2018/06/Digital-Analytics-1-300x300.jpg Digital Marketing Technology Digital Analytics mohanjisharma mohanjisharmap@gmail.com Contributor Complete Connection

# data[].attributes.attachment_link.title
Digital Analytics in the Retail Industry

# data[].attributes.attachment_link.description
Every industry has assimilated data in real-time, modified it in the modern digital era. This shift in the business process has made it necessary for the retail industry to be a part of the race and optimize and enhance business processes.

# data[].attributes.headline
Keep in Mind These 4 Things to Build a Successful Chatbot!

# data[].attributes.subject
Keep in Mind These 4 Things to Build a Successful Chatbot!

# data[].attributes.body
“Chatbots are the future”, however cliché it may sound but they are! While they can add enormous value to the business, there are factors if not considered OR implemented well, could danger the whole objective of having them at work!

# data[].attributes.attachment_link.readable_text
"Chatbots are the future", however cliché it may sound but they are! While they can add enormous value to the business, there are factors if not considered OR implemented well, could danger the whole objective of having them at work!

Legacy Backends and Databases

Lot of us are familiar with one of the most popular responses Chatbots give: "I'm sorry, I didn't understand your request." - Even before training your bot for the right responses, key is integrating them with the backends - which would draw these responses (In this case, not that response)!

Bots can only be of a real value if the conversation is actionable! More the backends, more tedious would be to integrate them with the Bot by writing those lengthy lines of code. Look for those 'Low OR No Code development platforms' which can shorten the overall development time and bring the ease while integrating with multiple backends.

Unified Interface and Experience

With its intuitive feel, unified experience and ease of onboarding customers through any channels makes Chatbots more preferred way to converse and transact than web OR mobile app. However, more the flexibility bigger is the challenge to create and manage these multiple interfaces. Enterprise need to adopt the platform and technologies which would facilitate faster deployment and management.

Select a platform that asks minimal codes and hence minimal management. Even if team are managing web, mobile app OR bots - all should be managed via single code and deployment across multiple platforms such as; Web, WhatsApp OR Messenger should be easy.

IT Dependency

Gone are those days when deploying the newer technologies would also ask for deploying resources with varied technical skills. Significance of chatbot relies on how soon one can react to customer queries and most importantly on changing market dynamics (or competition).

As a business leader the priority should always be to reduce the dependency on IT. Line of business has to collaborate and contribute to the changes get the most optimum ROI on Chatbot deployments.

What if there is a unique solution that can overcome all these challenges at one go? Yes, there is - Streebo Chatbot Builder - a unique set of no or low code tooling allows enterprises assemble slick and intuitive Chatbot interfaces for web, app, WhatsApp OR Messenger with minimal fuzz.

Built in conjunction with the IBM Product labs and leveraging the industry leading IBM Watson & Cloud platform, Streebo Chatbot Builder cuts the development cost for building Chatbot interfaces in half!

Streebo Chatbot builder's three principal components; its User Interface, Integration SOA layer and Artificial Intelligence leverage IBM Watson & Cloud platform extensively along with the various Watson services such as; the AI assistant, Speech-to-text, visual recognition, personality insights and tone analyzer.

Want to know more? Have a quick look at -

You can also leverage 'IBM & Streebo Chatbot Garage' to build a tailormade Chatbot for use case of your choice.

# data[].attributes.attachment_link.title
4 Things to Build A Successful Chatbot | Streebo Solutions

# data[].attributes.attachment_link.description
"Chatbots are the future", however cliché it may sound but they are! While they can add enormous value to the business, there are factors if not considered OR implemented well, could danger the whole objective of having them at work!

# data[].attributes.headline
How AI-powered Chatbots is the next Secret Superstar for Insurance Sector

# data[].attributes.subject
How AI-powered Chatbots is the next Secret Superstar for Insurance Sector

# data[].attributes.body
The Insurance industry has been plagued since long with a big churn in sales force.  Life Insurance, being a “push” product as compared to General or Health Insurance, is often a “need” and often regulated and warranted by government or corporate compliance.

# data[].attributes.attachment_link.readable_text
The Insurance industry has been plagued since long with a big churn in sales force. Life Insurance, being a "push" product as compared to General or Health Insurance, is often a "need" and often regulated and warranted by government or corporate compliance. A large part of the sales force are sets of independent or agency advisors who are often revolving through the door rather quickly. Challenge for the Sales Manager is to on-board, train and effectively employ this transitory workforce. Through Digital Transformation projects, Insurance players have made huge strides in automating their on-boarding, training and sales processes by making them available via the web and now mobile interfaces. However, the problems faced by sales force remain as products get more sophisticated and so does the end-user who is now much more educated and aware than ever.

Opportunity to leverage Artificial Intelligence

A huge opportunity lays ahead for Insurance companies that will adopt Artificial Intelligence to lower barrier of entry for their churning workforce. Business Insider estimates that building customer and agent chatbots could save the industry $12 billion dollars in labor costs. While there are many use-cases for AI technology across Insurance and Financial Services sector, one of the leading technology project with high ROI is the use of Natural Language Processing and Chatbots for reducing the cost of training and mentoring a transitional workforce. What if for every agent, we could provide them their own personal assistant that can guide them through all touch points in their interaction with the company and their clients? What would that do to agent experience?

Insurers are eager to adopt Chatbots and AI technology in the coming years with a recent Tata Consultancy Services report estimating an average spend by insurers of $ 90 million dollars on AI by 2020. Conversations are natural to human and the NLP technology has now matured to a point where it is now ready for the Enterprise.

How can you get started with Chatbots for your Insurance Enterprise?

Our tried and tested methodology to implement chatbot projects is to first prepare a list of FAQs for your constituents. Not sure of these FAQs? Then look through analytics of your web and mobile properties to view the most accessed functions in those reports. Add to this, the list of "abandoned" transactions. Also, scan through the call center logs for the list of FAQs. Sort the collection of FAQs in the order of importance for your top line and bottom line and the pick top 5-6 use-cases to automate via chatbots. While each Insurance Sector has its own nuances, a partial list of FAQs that we assembled for a Life Insurance major is given below.

1. View Products

2. Get Quote & Illustrations

3. View Commissions & Pay

4. Sign up for a Policy

5. Update Payment Information

The list above could be a good place to start. You can pick an ideal Chatbot technology stack to implement these FAQs and measure customer response.

Some of the key things to look out for while picking a chatbot stack for your enterprise are:

1. Security & Governance - Is the platform secure and does it provide a central governance mechanism for IT to control backend system access?

2. Ease of Conversation Building - How easily can you build and enhance bot conversations. Can the Line of Business participate easily in this exercise?

3. Backend Integration - Your Bot will not be meaningful if it cannot get controlled yet easy access to your legacy systems. How difficult is it to get access to your backend services?

4. Training the Bot - Is there an easy to use interface for training the bot? Can the Bot self-learn, and can business and IT easily collaborate to train the bot?

5. Chat Client Compatibility - Is the Chatbot technology stack compliant with a variety of chat clients available in the market today such as FB Messenger? Can it easily hand over the bot conversation to a live Rep if the Chatbot hits a wall with the ongoing conversation. This is imperative for a good bot experience and adoption of the Chatbot.

6. Chatbot Analytics - Can the Line of Business and IT measure the effectiveness of the Bot and view past conversations to improve bot performance?

7. Omni-Channel Platform - Above all, you need to ensure a way to keep all your channels in sync. Provide the same interface and access to information across all channels including web, mobile and now Chatbot. What happens when the LOB requires a change in one of the interfaces? Do you have to then manually update all other channels and keep them in sync?

Thinking through the above points will ensure that you have the right technology stack as you embrace this futuristic technology. Just like all other technology initiatives picking the right tools, team and partner is the key to success.

About Streebo DXA and Chatbot Builder

Streebo headquartered in Houston, Texas, is a Global software automation company that is focused on Digital Transformation and Data Sciences. Streebo Digital Experience Accelerator (DXA) powered by IBM Digital, Mobile, and Cloud technology is a powerful and secure Digital platform that is the web, mobile and Chatbot ready. Chatbot builder included in Streebo DXA is a low-code, no-code visualizer that allows both IT and LOB to easily create an omni-channel interfaces. Integrated with a variety of NLP engines included IBM Watson Conversations, Streebo's Chatbots are designed to self-learn and have easy to use interfaces to train and mentor the Bots. More importantly, the point and click interfaces allow for easy access to back-end systems and processes, thus making it easy for the Chatbot to access in-context information in a secured manner and give meaningful information to the end-user. Finally, any interfaces created in Streebo DXA are readily available across all channels including web, mobile and now Chatbot all driven from a single model of the underlying use-case or transaction. For IT and LOB, this means making and managing change in a single place and it becomes available across channels without going through the manual sync and deployment processes.

Check out how Streebo's Chatbot Builder works - https://www.youtube.com/watch?v=2bKUNtOzvIg
Want to try it out?
Sign up for a Free Trial today. Need a list of FAQs implemented and integrated within your environment? Drop us a note and we will help you get started with your first Proof of Concept or Pilot project.

# data[].attributes.attachment_link.title
How AI-powered Chatbots is the next Secret Superstar for Insurance Sector

# data[].attributes.attachment_link.description
The Insurance industry has been plagued since long with a big churn in sales force. Life Insurance, being a "push" product as compared to General or Health Insurance, is often a "need" and often regulated and warranted by government or corporate compliance.

# data[].attributes.headline
Selecting the best NLP for your Enterprise Chatbot

# data[].attributes.subject
Selecting the best NLP for your Enterprise Chatbot

# data[].attributes.body
A chatbot is an intelligent system that can chat with you like a human being while continuously learning from every interaction. Many enterprises are betting on chatbots to improve customer interactions and drive engagement and sales.

# data[].attributes.attachment_link.readable_text
A chatbot is an intelligent system that can chat with you like a human being while continuously learning from every interaction. Many enterprises are betting on chatbots to improve customer interactions and drive engagement and sales. The primary component of chatbots is a Natural Language Processor, which understands the users' intent and directs the system to act, by converting text to structured data.
"A computer would deserve to be called intelligent if it could deceive a human into believing that it was a human"- Alan Turing
NLP, powered by machine learning, helps any bot to learn from known scenarios and understand user intent from text syntax. The process involves the insertion of data, where the chatbot is taught to learn from a series of commands.

Communicating to customers would require intuitive solutions that would make a positive effect on customer experience. NLP technologies for enterprises should perform both simple and complex tasks, reducing time spent on information search for customers and helping employees stay focused on activities that are more important. However, the main challenge being currently faced by enterprises in chatbot implementation is to make the conversations more human and helpful. Currently available conversational AI is still in its infancy stage and enterprises looking to build chatbots are highly skeptical about the power of available NLP systems.

Let us discuss what we should consider while selecting NLP for chatbots

Identifying structured and unstructured data - It is crucial for the selected NLP is so intelligent that it identifies incorrect spellings, wrong grammar to understand user intent.

Understanding Sentiment and Emotion - A good NLP system should gain insights from the users' emotion and provide responses based on the user's emotion.

Grasp Multiple Languages - Enterprises are spreading globally with customers speaking multiple languages, hence the ideal NLP shouldn't be specific to one language.

Human and Bot Working Together - Bots sometimes cannot answer complex queries; hence any NLP should be able to quickly identify situations where a user query must be passed to humans. This would ensure that customers aren't left hanging or keep getting the same repetitive message.

Use Existing Backend Information: Users communicating with bots expect integration with the rest of the business. For e.g., if a banking bot is only able to help with branch locations and offers but cannot provide personalized services like account balance and fund transfer, those NLP systems would be useless.

Discoverability & shortcuts -NLP should understand all that the user, telling in their natural language through the chatbot. This chatbot could improve after each command, which could be achieved through autocomplete and a menu which has a set of commands

Bots acting proactively - NLP should understand users quickly and give customized responses to convert prospects to customers quickly. It should tell the user about their upcoming tasks, suggest how to save money, provide portfolio updates and more.

Identifying when to stop - The NLP will keep on learning as it gets fed more information, so it is crucial that it learns when to stop so that its judgement is not clouded. Too much information can render the NLP useless as it won't be able to identify the correct response.

So, are you looking at chatbot for your enterprise? Streebo's powered by IBM Watson as the NLP is the perfect solution for your business.

# data[].attributes.attachment_link.title
Selecting the best NLP for your Enterprise Chatbot

# data[].attributes.attachment_link.description
A chatbot is an intelligent system that can chat with you like a human being while continuously learning from every interaction. Many enterprises are betting on chatbots to improve customer interactions and drive engagement and sales. The primary component of chatbots is a Natural Language Processor, which understands the users' intent and directs the system to act, by converting text to structured data.