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events@mii.org.my

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Can robotics read documents and transfer relevant info into the claims system

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Can robotics read documents and transfer relevant info into the claims system

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What is the next stage of technology in digital transformation

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How will this system cater for the potential impacts on claims and reserving arising from IFRS 17?

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Do you have a similar claims system that applicable for Reinsurance Co

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So far is there any insurance company in Malaysia using this system?

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The current Fraud Intelligence Systen is a good example of industry collaboration in predictive modelling. Are there other areas that the industry can collaborate? PM is only as good as the data collated, so doing something as an industry and harnassing big data is the way forward.

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“PM provides probabilities and not certainties”, it helps decisions to be taken. Please share how ths supports

Reserving/Settlement Values

Recognition of Potentially Fraudulent Claims

Identification of Potentially High Value Losses

Expense Management

Trend Analysis

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“IT Solution – Latest Claims management solution – predictive analysis in claims” - Srivinasan R

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“IT Solution – Latest Claims management solution – predictive analysis in claims” - Srivinasan R

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How is Malaysian courts’ atiitude to spoliation of evidence? Does the adage “Contra Spoliaterem Omnia Praesumuntur” (everything most to his disadvantage is to be presumed against the destroyer)”apply here as well

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An example of forensic work you have done to trace lost/spoiled data

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In a fraud situation, spoliation will definitely happen. How can your company help?

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In a fraud situation, spoliation will definitely happen. How can your company help?

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“Spoliation of evidence – How does this impact upon a forensic investigation?” Bruce Swales

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“Spoliation of evidence – How does this impact upon a forensic investigation?” Bruce Swales

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The examples of ecu diagnostic data were from the cases you had investigated? If yes, do have the expertise to extract this data from vehicles

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For accident investigation/reconstruction, do you use computer simulation for every case. Do you need special training to use the computer simulation program

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For accident investigation/reconstruction, do you use computer simulation for every case. Do you need special training to use the

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For accident investigation/reconstruction, do you use computer simulation for every case. Do you need special training to use t

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For accident investigation/reconstruction, do you use computer simulation for every case. Are

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For accident investigation/reconstruction, do you use computer simulation for every case.

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For accident investigation, do you use computer simulation for every case.

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For accident investigation

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Was the nissan navara airbag that did not deploy part of the takata airbag recall?

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“Forensic Investigation In Motor Vehicle Accident Reconstruction” -Danny Su,

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“Forensic Investigation In Motor Vehicle Accident Reconstruction” -Danny Su,

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What is the most challenging part of Claims automation?

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Please give example(s) of new interjections (via robots and AI) that has(ve) shortened repair approval times.

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“The Impact of New Technologies on Claims Processing” - Francois Metzler

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“The Impact of New Technologies on Claims Processing” - Francois Metzler

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All crash tests are done at 64km/h? Even the global NCAP? Does that mean that luxury cars are also tested at 64km/h. Beyond that speed whatever rating the car gets is not applicable because the test is only applicable upto 64km/h

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Can MII arrange a field trip to MiROS

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What and how can we work together to improve road safety so that the MRSP is achieved

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What have to be in place to ensure its success?

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“Road Safety: Engineering and Research Perspective” - Ir. Mohd Rasid Osman

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“Road Safety: Engineering and Research Perspective” - Ir. Mohd Rasid Osman

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Can you explain cargo insurance and cargo liability.

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Is it a good underwriting practice to include guarantee out-turn cover for bulk cargo?

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Do you have issues clarifying difference between marine cover vs machinery breakdown? 

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Do you have issues clarifying difference between marine cover vs machinery breakdown? 

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What additional risk do ULCV bear on hull and cargo underwriting?

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Any new technology in shipping that has helped imroved marine risks? Would not there have been technology to mitigate risks of grounding and collision?

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“Risks in Marine Cargo – An Underwriters Prospective” - Mike Davies

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“Risks in Marine Cargo – An Underwriters Prospective” - Mike Davies

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If shipowner was found to have intentionally neglected to maintain the vessel, can General Average be declared if the shaft or any other parts be damaged due to wear and tear? 

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If shipowner was found to have intentionally neglected to maintain the vessel, can General Average be declared if the shaft or any other parts be damaged due to wear and tear? 

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“Container Ship – Salvage/General Average Case Study” - Alex Pinto,

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“Container Ship – Salvage/General Average Case Study” - Alex Pinto,

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If you in building on fire, you are in the middle, fire is rapidly spreading, you should go up, down or stay where you are.

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If you in building on fire, you are in the middle, fire is rapidly spreading, you should go up, down or stay where you are.

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Are energy and environmental buildings exposed to greater risk of fire?

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National building regulations and design codes don’t always cater for buildings of the size and complexity we are now seeing proposed. Mixed occupancy developments, combining, for example, retail, office space, residential and hotel accommodation within the same building are increasingly common. Each of these occupancy types has its own requirements and brings its own challenges in managing risk. Shld building regulations

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“Resilient Cities: Pathway to A More Sustainable Future” - Iqro Glentar

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“Resilient Cities: Pathway to A More Sustainable Future” - Iqro Glentar

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5. Checking an individual’s information, does this not breach the PDPA?

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4. Can we use CBM info for litigation purpose.

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4. Can we use CBM info for litigation purpose.

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3. Are the verification and checking services provided by CBM available free of charge or are there subject to fees and charges

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3. Are the verification and checking services provided by CBM available free of charge or are there subject to fees and charges

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Your fraud detection system: does it interface with ISM’s FIS for a more complete and holistic view of claims? Can you elaborate on how your system works?

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I see a potential of using CBM credit info for claims use, to know claimants current financial standing. How uptodate is your information

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“Leveraging on the Latest Developments in the Malaysia Credit Reporting Services Industry.” - Ng Oy Moon

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“Leveraging on the Latest Developments in the Malaysia Credit Reporting Services Industry.” - Ng Oy Moon

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How was the mva dry type transformer repaired onsite. What was done to reinstate it

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If an equipment is almost completely destroyed by fire caused by itself, how can you determine that the cause is manufacturing defects or not?

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Any idea what was the size of the eventual product liability claims that arose from the Samsung S8 battery explosions?

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3. Can a failure of a power plant rotor blades for a gas turbine be due to a manufacturing defect despite it going through the necessary rigid tests. How can u identify such failure is due to manufacturing defect

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3. Can a failure of a power plant rotor blades for a gas turbine be due to a manufacturing defect despite it going through the necessary rigid tests. How can u identify such failure is due to manufacturing defect

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In your presentation you spoke about
1. negligent manufacture of the product;
2. negligent design of the product; and
3. negligent failure to warn.
Denying a claim depends on the evidence adduced and getting manufacturer’s and distributor’s cooperation is difficult. How do you overcome this

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What was the most challenging product liability investigation in the region you have handled? What was difficult about it?

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“Product liability claims investigation” - Keith Nygaard

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“Product liability claims investigation” - Keith Nygaard