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this is a cooperative document

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offer solution: replacement, price reduction, something (drink, dessert,...) on the house

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offer solution: replacement, price reduction, something (drink, dessert,...) on the house

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C

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F

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contact responsible person and make sure the problem does not happen again.

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contact responsible person and make sure the problem does not happen again.

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D

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E

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A

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"The wine service was not very professional. Your waitress served me a Californian Chardonnay with my steak. I asked for a regional speciality. This is not what I expected. I will leave a bad review on tripadvisor."

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“Excuse me, could you offer me another table? The table next to us behaves extremely noisy. We would prefer a more quiet place."

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"Excuse me, there is something terribly wrong with my order. I ordered the pasta with spinach. Unfortunately, this meal contains chicken. I am vegan!"

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act very politely, behave especially sympathetically 

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act very politely, behave especially sympathetically 

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“I ordered a 'Pinot grigio', not a 'Pinot bianco'. It seems like you don't know the difference between the two."

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“Excuse me, on the menu it says that there are croutons in the soup or bread with it. I can't find them, and the soup is not hot, by the way.“

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"We have been waiting for more than half an hour to be served. The people on the table next to us got their food already – and we arrived at the same time!"

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“Excuse me, I don't have a fork. I can hardly eat my salad without one. But that's not the only thing. Unfortunately, there is also lipstick on my glass."

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appear professionally, make the guest happy 

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appear professionally, make the guest happy 

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See examples of adverbs that effectively answer the different adverb questions. This list of adverbs is for you!

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Dealing with complaints – a list of expressions

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Dealing with complaints – a list of expressions

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this is a cooperative document

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Stay friendly, don't get angry or speak to loudly to your customer.

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Stay friendly, don't get angry or speak to loudly to your customer.

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G

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B

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H