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Business continuity and Pandemic Preparedness of Covid-19 towards Staff Welfare and Health.

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My front office supervisor informed me to read the SOP. He gave 3 days to read and asked him any related questions on 28th April.

SOP is very important to the organisation. He said that this is just for extra knowledge and information.

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Punch in card at 8:00 am.

The weather for this morning quite okay. So we send all the guests that wanna go for snorkelling yesterday to go by today. All of them so excited.

I speak to Japanese guests since i know a little bit the language. They all look so amaze and i am so happy they replied me with the huge smile.

I assist them to the jetty to show them the boatman. I brief a little bit to them to always listen to the boatman and not go too far from the boat.

After that, i send the beach towel to the laundry. And folded the rest into the cabinet.

I checked on the guests at the pool area.

At 6:00 pm, i clear up at the sundeck.

At 7:00 pm, i clean up at the pool area. I wash off the sandy floor and set off the umbrella. We are not allowed the guest to be at the pool area at night. This is to prevent any accidents happen without our known.

At 8:00 pm, i punch out the card.

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Punch in card at 8:00 am.

I will list down the people who wanna go for snorkelling today. Just in case the weather still showing the same as yesterday.

Unfortunately, the weather not so nice to go for snorkelling. We had to change the time. And i had to call the guests to inform them to rearrange their time.

Luckily, all the guests agreed to do so!

I send the beach towel to the laundry and get the new one. I folded the beach towel and arranged them inside the cabinet.

I punch out card at 3:00 pm.

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Punch in card at 12:00 pm.

As usual, i will check on the log book to see the people who will go for the snorkelling at 2:00 pm trip.

Unfortunately, the weather for today not good as usual. The water was choppy and wind was very strong.

I had to call the guests to inform the the snorkelling for today had to be cancelled due to the heavy weather and it dangerous to be outside.

At 6:00 pm, i clear up at the sundeck. Set off the umbrella and take out the cushions from the chairs. And arrange altogether inside the beach hut.

At 7:00 pm, i will clean up at the pool areas with my team.

Punch out card at 8:00 pm.

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Punch in card at 12:00 pm.

I remind the guests that will go for snorkelling today to be at the lobby at 2:15 pm since today will have Jumaat prayer.

I will frequently go check on the guests at the pool for the safety and the work procedure.

When the beach towel basket full, i will send to the laundry and pick the new ones to be put in the cabinet.

At 6:00 pm, i will clear up at the sundeck. Set off the umbrella and take off all the cushions from the chairs and kept in the beach hut.

At 7:00 pm, i will clear up at the pool area. Wash away all the sandy floor. So that, tomorrow we will just set up the umbrella.

Punch out card at 8:00 pm.

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Punch in card at 12:00 pm.

I will check on the log book about the booking for snorkelling at 2:00 pm. This is to make sure the boatman aware.

I send the used beach towel to the laundry to be washed and get the washed ones to be folded. This is to make sure the guests will always get the clean one.

I checked on the pool area and there a person who trying to smoke at the pool area. I politely ask him to not smoking at the pool area since it was prohibited area to do so.

I do observation at the sundeck area. There were a a lot of cigarettes under the chair. So i suggest to put the sign for no smoking at the area. This will disturb other guests when them trying to relax.

At 6:00 pm, i swept all the rubbish at the sundeck area.

At 7:00 pm, i wash the pool area.

Punch out at 8:00 pm.

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Punch in card at 12:00 pm.

I will check on the snorkelling trip for 2:00 pm. This is to make sure the boatman get the update and get ready.

I will check on the guests at the pool and sundeck areas if they in need of something. Sometimes the guest will ask for the beach towel or order for foods.

I will send the used beach towel to the laundry and get the washed ones to be folded in the cabinet.

At 6:00 pm, i will get ready at the sundeck to setting off the umbrella and taking off the cushions to be kept in the beach hut.

At 7:00 pm, the pool area must be empty to us clean the pool. I will take over the shower room to be cleaned. I will wash away the sand so that, on the next day, the guests comfortably get to use it.

Punch out the card at 8:00 pm.

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Punch in card at 8:00 am.

As usual for morning shift i will set up the chairs and open up umbrella at the pool and sundeck areas.

And, also put on cushions on the chairs for the safety to the guests.

I will check on pool water for the level of the salt every morning. I will check the level of water using salinity tester. This is for the guests safety.

I will always guide for the guests at the pool and passing the beach towel for them.

Sometimes, i will help them to pump the float so that they can enjoy playing the water in the pool.

I take the used beach towel to the laundry to washed and replaced the new ones to be folded and arranged in the towel cabinet.

I punch out at 3:00 pm.

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Punch in at 8:00 am.

In the morning, i will setting up the chair and umbrella at the pool area and sundeck. We will open up all the umbrella and arrange the chairs.

I will check on the pool water. And take out all the unnecessary things in the water.

Then, i will check on the salt using the salinity tester (the thing to check on the salt water). The reading must be in the balanced reading to avoid the accidents happen like poisoning.

If the salt water too higher the pH, we need to add on water inside it.

After that, I will check on the guests that want to go for the snorkelling today. I will call for the boatman to get prepared at 10:00 pm.

I be at the towel counter to make sure the beach towels enough for the guests.

I eat lunch at 1:00 pm.

I updated in the recreation log book about how many guests do the snorkelling for today, this is to make sure the team aware about the updates.

Punch card at 3:00 pm.

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I punch in card at 12:00 pm.

As usual, i will check on the guest for snorkelling and ask for them to wait for us at the lobby at 1:30 pm. This is to make sure, the recreation team get to prepared to assist them to the jetty on time.

I lunch at 1:00 pm.

At 1:45 pm, i will assist the guests to the jetty and little bit brief them about the equipment Mimpi prepared for them and ask them to listen to the boatman and stay closed to each other. This is to prevent any accidents happen.

I take the beach towels to the laundry to be washed. And then, fold the new one and put them in the cabinet.

I take care for the towel counters for today. Make sure the beach towels always enough for the guests.

I will check on the guests at the swimming pool because it is important to check on them for their safety.

At 6:00 pm, i will setting down the sundeck. I closed all the umbrella and politely ask the guest to leave, as the resort procedure was like that.

At 7:00 pm, we will clean the pool and wash off all the sand in the showers.

Punch out at 8:00 pm.

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I punch in card at 12:00 pm.

I will make sure i checked the guest for snorkelling today. This is to get the boatman prepared.

I will asked for the guests to wait at the lobby while passing out the towel and mineral drink for them to bring for snorkelling.

After that, i will assist them altogether to the jetty and show them the boat for their snorkelling.

I eat lunch at 1:30 pm.

After lunch, i will take all the beach towels to the laundry and replace the new one into the cabinet. I will fold the towels and arranged them.

At the free time, i will check on kids at the swimming pool and make sure no people smoke in pool area. I will also collect the rubbish at the area.

I also checked at the sundeck area to make sure all the guest comfortable at our place.

I written back the number of people snorkelling into recreation log book. This is to make sure the staff on another shift get the update.

At 6:00 pm, i will be at the sundeck to prepare for closing and cleaning. I will take all the sundeck cushion and put them all in the beach hut.

At 7:00 pm, we do pool cleaning together. I will push all the sand in the shower so that, on the next day, the guest will comfortably use the shower.

I punch card at 8:00 pm.

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I punch in card at 8:00 am.

As usual, every morning i will put on cushion on the chair at the sundeck. People will do sunbathing after they had their breakfast at the cafe.

After that, i will check up on the pool water. Most of the time, we will check up on the salt (pH), this is to make sure the water in balance level. So that, if got any problems regarding poisonous, we can show them prove.

I have to take care of towel counter. When people want towel, they can ask at the counter.

I lunch at 12:30 pm.

After the basket full, i will send to the laundry to be washed. And then, go get the dry one to br folded.

I punch card at 3:00 pm.

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I punch in card at 8:00 am.

As usual for morning shift, i’ll set up the sundeck, which is i put on cushion on the chair for the guests. Usually, at 10:00 am, there will be few guests who will sunbathing at the sundeck.

After that, i will check on pool. I will measure the salt water, pH and also check on Cl and Br. This is to make sure the water in a good level and to prevent the poisonous of the water.

At 12:30 pm, i had lunch at staff cafe.

There are a few guests going for snorkelling. I have to handle the ticket boat and call for boatman for confirmation. And later, i will assist the guests to the jetty.

I punch out card at 3:00 pm.

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I punch in card at 12:00 pm because my shift at afternoon today.

I checked who will go for snorkelling at 2:00 pm because i have to prepared for the ticket boat and had to confirmed with the boatman.

After that, i assisted the guests to the jetty to show them the boat. I provided towels and drinking water for the guests who snorkelling.

When i have nothing to do, i will sweep the floor and mops because most of the time, the floor will get dirty because people come in and out from the beach and leave sands over the floor.

I exchanged towels to be washed and fold the dry towels to be arranged in the cupboard.

At 6:00 pm, i will clean the sundeck which i will arranged the chair that the guest used for sun bathing and keep the cushions in the beach hut. After 6:00 pm, we not allowed the guest to be at the sundeck again.

On the next day, we will put on the cushions again for the guests.

At 7:45 pm, i prepared to closed the pool. After 8:00 pm, we are not allowed the guest to be at the pool area.

At 8:15, i punch out the card.

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My shift at 12:00 pm. I punch in card.

I checking out the people who interested in snorkeling under us, recreation team. I had to call for the boat for taking them for snorkeling at 2:00 pm.

At 2:00 pm, I assisted the guest to Jetty to show them the boat that will take them to snorkeling. I bring along the towel and mineral water for free to the guest.

Most of the time, i’ll take care of the towels at the counter towels because people will come to me and asked for the towel.

At 6:30 pm, i started to cleaning up the stuffs for the sun deck because we closed at 7:00 pm.

After that, i check for the pool because we closed at 8:00 pm. I cleaned the pool and washed the floor and setting the chair for closing.

I punched out at 8:00 pm.

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I had breakfast at 7:00 am. Today, i’m in the morning shift.

I help En. Hafeez again to setup the sun deck like helped him open the umbrella for the guest. And, put on cushions on the chairs. All the guests are allowed to be at the sun deck for sun bathing.

After that, i checked for the salt pool water. And also check for the pH, Br and Cl of pool water. I must make sure everyday the salt water balanced and water rolling in control.

At 12:30 pm, i had lunch with my teamwork.

I have to take care of the towel. If guest want to use pool, i will provide them the beach towel so, it easier for them.

At 3:00 pm, i punch card and finished the shift.

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So, today’s date, Mimpi Perhentian Resort officially start operating.

I had a breakfast at 8:00 am Today’s special, all staffs had a buffet breakfast at the restaurant. The foods all delicious.

For today, i just do some clean up at the recreation counter.

Then, at the sun deck, i help En Hafeez to open the umbrella for the guests to sun bathing soon.

After that, i organized the registration book for towel. Since, the customers need to register their name first before taking the towel. This is to prevent the towel not enough and missing.

After that, i help marketing team to design the promotion. For today’s promotion, Mimpi offered 35% discount for the walk in guest include room and breakfast! Since, today is opening.

I had lunch at 2:00 pm.

After that, continue working until 3:00 pm. There a two couple who were the first one who register for the towel use.

I finished my shift at 3:00 pm.

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Had breakfast at 7:45 am.

Punch in at 8:00 am.

Today, Mr Hafez briefing a little bit about the task that we need to completed according to shifts perspectively.

He divided the task so that each person will get the task that according to their ability.

He even explained what we need to do everyday. And teach us one by one how to communicate with the guests when offering them the snorkeling trip.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in at 8:00 am.

For today, Mr Hafez explained to me and Haziq about the log book that we need to aware.

The use of the log book is for filling up the guest info’s regarding snorkeling trip.

Then, he shows us the book ticket for the guest that we need to prepare before going for the snorkeling. The boat ticket will be passed to the boatman.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in at 8:00 am.

For today, i had to put on the cushion cases for the lounge chairs at the sundeck.

We have to make sure the cushions are enough for the lounge chairs. And also check if there’s any torns of the cushion case.

The dirty cushion case will be sent to the laundry and get the new one.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in at 8:00 am.

For today, i had to fold the towels again because it was done laundry.

We throw the torn towels because it not suitable for the guest’s uses.

Then, i put beach towel inside the plastic bag and helped Haziq kept it into the beach hut.

After that, Mr Hafez asked me to help him get the cushion for the lounge chair at the first floor. And put them at the recreation counter.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in at 8:00 pm.

For today i had to help my team to arrange the lounge chair to the sundeck.

We have to setting up the sundeck.

Bring out the lounge chair and umbrella beach at the sundeck.

Check the beach umbrella and lounge chair if there’s any damages and also cleaning them.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in card at 8:00 pm.

Today i had to fold the beach towel. Basically for the beach towel we have around 500 towels.

I had to fold and keep them into the plastic bag. And around 70 towels will be arranged into the cabinet towel.

Towel that be kept into the plastic bag will be arranged in the beach hut.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in card at 8:00 am.

For today i had to clean the beach hut.

I have arranged all the stuffs inside the beach hut.

Also, i had to sweep the sundeck area and pick up the dried leaves.

Punch out at 4:00 pm.

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Had breakfast at 7:45 am.

Punch in card at 8:00 am.

Everyday we will be like helping each other to clean up the messed up at the resort before the opening.

For today, i with my recreation team cleaning up the pool area.

We vacuum the pool and adding salt in the pool. After that, En. Hafez will guide us to check the level of salt using salinity tester.

Punch out at 4:00 pm.

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I had breakfast at 7:45 am.

For today, i was asked to clean the front office part. We settled down all the drawer cleaning, and throw things that no use anymore.

I had lunch at 12:30 pm.

We get into work at 2:00 pm.

For the evening shift, we need to recall back the stuffs that we learned yesterday. This is for practice so that we not easily forget.

We need to do the night audit one by one to recall back the memory how it’s done.

At 4:00 pm, finished the task and get back to the hostel.

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I punch in card at 7:45 am and had a breakfast at 8:00 pm.

For today activity, Iylia, my senior of front office do briefing about the ABS system.

First, she taught us regarding night audit. The night audit must be done every night before end of the shift. Night audit basically for data collection (sum up).

At 12:00 pm, i had lunch at the Restaurant.

After that, Iylia taught us about room reservation. Basically, we need to always checked the customers’ booking and practiced to fill the form when the customers walked in.

At 4:00 pm, i punch out the card.

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I had breakfast at 7:45 am.

Punch in card at 8:00 am.

We have talk with Mr Tan, the resort consultant. He was very generous and fun person.

At first, we do ice breaking with him. Later than, he shared his experiences when he was an intern at Pulau Langkawi. I talked a lot with him because he was very good at sharing funny story.

We had lunch at 12:00 pm. We ate Mee Goreng.

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I had breakfast at 7:45 am. For today menu, i ate Kuey teow goreng.

Punch in card at 8:00 am.

I continued reading the rest of SOP for front office.

Then, at 10:00 am, i changed to recreation department. En. Haffez briefly explained little bit about recreation.

After that, i have to help him and Haziq (new staff in recreation) cleaned the pool area.

I had lunch at 12:30 pm. For today menu, i ate rice with Sayur Air and Ayam Goreng.

After zohor prayer, at 2:00 pm i continue working.

Later then, the head of front office shows us (new front office staffs) the procedure to check on the customers in the room and to alert with everything in the hotel room.

I punch out card at 4:00 pm.

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I’m having breakfast at 7:45 am.

I had to punch card at 8:00 am.

For today task, i have to read SOP (standard operation procedure)

Mimpi Perhentian Resort got 86 SOP. For today, i have to read 40 only and take note which I do not understand and can refer to Cik Syam, Head of Front Office.

Eat lunch at 12:30 pm.

Start working at 2:00 pm.

Continue read SOP and got the explaination from the assistant of front office, Iylia.

Punch out card at 4:00 pm.

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For extra information, my resort will be opened on 1st March 2020.

Basically, on February i’ll go through with the orientation, SOP (standard operation procedure) reading and training.

I had breakfast at 7:45 am.

For today, the activity was Island tour. Firstly, all the staffs and i went to visit Kampung Nelayan. At Kampung Nelayan has all the accomodation like school, clinic and atm machine.

After that, we proceed with snorkeling. First, we go to turtle point near to Perhentian besar. We get to see the turtle! After that we continue the trip by going to Rawa Island. The coral under water was sooo beautiful and the water was very clean and clear.

Back to the resort and have lunch.

At 2:30 pm, we have team building game. Once again, we hiking to windmill but this time was very tough because we have to link with each other in the group and if the connection got break up, we failed and fortunately, my group got 1st place!

I had dinner at 8:00 pm.

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I’m having breakfast at 7:45 am at Mimpi’s restaurant which called Rasa Restaurant.

On that day, i had to go through orientation that included all the staffs. Basically for briefing.

The operation manager, Sir Matthew briefly explained about Mimpi Perhentian Resort regarding background, logo and colorrs.

After that, the talk continues by the Human Resource Manager, Miss Hafzan. She preached about the rules and procedure that must be followed by all the staffs.

Basically, the orientation be done once a year at Mimpi Perhentian Resort to refresh back and to improve the operation here.

At 12 pm, i had lunch together with the staffs.

After zohor prayer, all of us have to gather at the lobby restaurant to proceed with hotel tour. For the hotel tour, Miss Hafzan introduced to us the number of room with its type. Us, the interns and new staffs need to memorise the room.

After asar prayer, we proceed with hiking to windmill. All the staffs were very friendly and treated us, the new comers like a family.

I’m having dinner at 8:00 pm.