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You should say hi and then follow that with this is The Gourmet Grille and then your name and to please hold since it's busy

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Ask for the name of the guest, ask how many people is the reservation for

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Ask for the name for the reservation how many people is it for and what time would they like the reservation

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You could answer by saying "This is The Gourmet Grille blank speaking how may I help you?"

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you can first greet the guest and state the name of the grille, you can put them on hold and say you´ll be with them shortly

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Confirm with the guest that their reservation is made and repeat their reservation. Thank them for calling to the place and say good bye/ have a good evening.

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how many people are attending, the time and date.

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maybe that as of right now you´re busy, but if they want they can call again and you´ll be able to help them ??

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Make sure all reservation details are correct and if they are thank them for calling and say bye have a nice day or night

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you should ask for the name of the guest,what time they are coming in and the date and how many people are they expecting

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if busy, tell them to please hold (no longer than 60 seconds)

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since it says its a busy friday you might put them on hold but you should ask them first before doing so and make sure they are not on hold longer than 60 seconds. After taking the message give them a warm goodbye and end the call.

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"Hello this is The Gourmet Grille,____ speaking how may I assist/help you today?"

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After making the reservation ask them if it will be all for today