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1. I will assign you a problem code.
2. Once you have a problem code, brainstorm what could cause this issue. For example, a TV with the problem code No Power, Standby Light is OFF might just not be plugged in!
3. Place your common cause under the Troubleshooting Category you think it fits under. For example, No Power, Standby Light is OFF: TV not plugged in is definitely a user error!
4. Go to the TV Survey and look up steps for your Problem Code. You can select any MFR and Model for this activity.
5. Try to match the TS steps in the survey to the troubleshooting category they help rule out.
6. Check out the No Power, Standby Light is OFF examples for ideas!
7. We will repeat this for each problem code. If you finish researching your problem code, let me know and I’ll give you another one.

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Cause: Powerboard or power cord failed
Fix: Approve a claim

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Cause: The TV is actually on, but the source (eg. Cable Box) is turned off or not working, resulting in no picture and no sound.
Fix: Turn on the source, or try a different source to confirm that the issue is not the TV

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Cause: TV received too much voltage, not on a surge protector
Fix: Hard Reset for 30 seconds to reset voltage

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Cause: TV Not Plugged in
Fix: Make sure the TV is firmly connected to power - check the back socket of TV where the power cord attaches, and check outlet.

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Cause: Tv is not turning on physically or with remote
Fix: Disconnect the power cord from the outlet for 30 seconds. Plug the power cord directly to a power/wall outlet and not a surge protector. Now attempt to power on the TV again using remote and/or TV buttons.

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Cause:  Updates needed.
Fix: Move your router closer to the tv. Do a firmware update. Hard reset on modem or router. update DNS.

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Cause: this may happen due to leaving a bright static image for a long time on the screen. Normal usage.
Fix: SquareTrade do not cover Burn-in

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Cause: overly large connection cables, interferance caused from a connected device.
Fix(es):
*Disconnect speakers, receiver, sound bar, so that the sound is coming straight from the TV.
*Switch the audio source to play sound from a different input device.

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Cause: the cable connecting the TV to the cable box or DVD player is loose or damaged.
Fix(es):
*Check if the TV stand installed on top of the One Connect Box cable, or is the cable bent, broken, kinked, pinched, or has a heavy object on top of it
*Press the home or menu button on the manufacturer remote to verify if there is picture on the screen
*Leave the TV power cord connected to the wall outlet, but disconnect the One Connect cable. Check if there is a message or an image on the TV after disconnecting the cable

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Cause: HDMI external conexion may be compromised. External device has an issue. HDMI cable has an issue.
Fix: try to change the HDMI port.
Hard reset.

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Cause:  TV is not responding to remote, is not turning off

Fix:Disconnect the power cord from the outlet for 30 seconds. Plug the power cord directly to a power/wall outlet and not a surge protector. Now attempt to power on the TV again using remote and/or TV buttons

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remote issue :Hard reset the remote
- Remove the batteries and check for any stuck buttons
- Press and hold power button and enter button for 20 seconds with the batteries out
- Reinstall fresh batteries

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Cause: Tv is trying to prevent a circuit damage
Fix(es):
*Ask the customer to go to Picture Settings, and ensure picture is not set to "Ambient Light", or "Power Saving" mode
*Unplug and reconnect any AV connections, one cable at a time from both ends. Turn the external device off and then back on. Connect a different device to the same input
*Conduct a factory reset

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Cause: Tv is trying to prevent a circuit damage
Fix(es):
*Ask the customer to go to Picture Settings, and ensure picture is not set to "Ambient Light", or "Power Saving" mode
*Unplug and reconnect any AV connections, one cable at a time from both ends. Turn the external device off and then back on. Connect a different device to the same input
*Conduct a factory reset

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Cause: Projection on screen is shadowing
Fix:If TV has One Connect Box, unplug One Connect cable from the TV. Disconnect the power cord from the outlet for 30 seconds. Plug the power cord directly to a power/wall outlet and not a surge protector.

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Cause: Wi-fi receptor is damaged.
Fix: approve claim

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Cause: Projection on screen is shadowing
Fix:Ask the customer to go to Picture Settings, and ensure picture is not set to "Ambient Light", or "Power Saving" mode. Is the issue resolved?

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Intermittent audio, losing audio
Cause:
Having external components may cause intermittence with audio
Fix:
- Disconnect speakers, receiver, sound bar, so that the sound is coming straight from the TV
- Ensure that the TV sound settings are set to TV speakers:
- Ensure that the automatic volume adjustment feature of the TV is disabled
- Factory Reset
- Test Alternate sources

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dimming:If TV has One Connect Box, unplug One Connect cable from the TV. Disconnect the power cord from the outlet for 30 seconds. Plug the power cord directly to a power/wall outlet and not a surge protector. Now turn on the TV. Is the issue resolved?
Ask the customer to go to Picture Settings, and ensure picture is not set to "Ambient Light", or "Power Saving" mode. Is the issue resolved?

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Apps crashing, not loading content, acting irregularly
Cause:
When Wifi is unstable apps tend to malfunction
Fix:
- Update apps by pressing the enter button for 5 sec
- Update firmware. Using remote, go to settings and select software update.

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Cause: HDMI ports damaged.
Fix: approve claim

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Back light are not working

Fix: make a claim.

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power cycling: Disconnect the power cord from the outlet for 30 seconds. Plug the power cord directly to a power/wall outlet and not a surge protector. Now turn on the TV

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tv frozen unresponsive:Plug the TV into a different power outlet
Conduct a factory reset if possible.