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Actions I would like to take to be faithful to bring our values to life

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Actions I would like to take to be faithful to bring our values to life

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Post your Tribe's values montage in this column

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Post your Tribe's values montage in this column

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Tribe 1 - Teamwork
Tribe 2 - Respect
Tribe 3 - Integrity
Tribe 4 - Compassion
Tribe 5 - Excellence
Tribe 6 - Patient-centredness

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Hi everyone- Hariz

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Ivy
Good Afternoon

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Kelven - good afternoon

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Abigail good afternoon

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Ernest

Gd afternoon all

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Good afternoon

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Good afternoon Alicia

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Hello. I'm Siti Nabilah. Can call me Nabilah

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Azezah

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abigail hello

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Laura

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Tribe compassion

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Patient-centredness

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Integrity - Communicating ideas/diagnosis/research findings based on truth no matter how difficult and unfavourable it may seem to patients and colleagues

Compassion - Trying to empathize and understand the conditions of our patients and colleagues

Excellence - Striving to deliver our best efforts for the betterment of human health

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Integrity - reporting late for duty openly
Compassion - volunteering to cover duties for overwhelmed colleagues

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Abigail
can demonstrate compassion by understanding our patients and colleagues situation before we act or do something
excellence by putting our best effort to care for our patient , also by improving our skills
integrity always being truthful in all aspects of care for patients  and dealing with our colleagues

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We can show excellence to our patients and collegues  by giving our best  towards our work -Hariz

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E.g Integrity between colleagues
- Different colleagues have different ways of working & some may choose the wrong way such as not documenting workflow as its unnecessary step but its important for doctors to know the measures we have taken. so doing what is right even if its inconvenient.

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Integrity - say what u do, and do what u say, esp to colleagues
Compassion - always show empathy for patients and NOK
Excellence - in our different roles to serve our patients better

- kelven

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Ask questions when unclear (integrity)

Speak mindfully (compassion)

Do your best (excellence)

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Ernest

Integrity can be demonstrated through doing the right things. For example, in the workplace, when we notice that we did something wrong, e.g booking of wrong appointment, we sound off instead of ignoring it. Compassion is when we can think from a patient's perspective and consider all a patient's situation when dealing with the patient. Excellence with colleagues can be demonstrated by taking initiatives such as volunteering for project and such.

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Compassion: Going that extra mile to ensure patient/NOK are assisted well during their call to the call centre to the best of our abilities.

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Integrity - own up if you have made mistakes
Compassion - care for one another as colleagues
Excellence - put in effort in our work

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Take the time to think about what others been through, and acknowledge their feelings. - Laura

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Take the time to think about what others been through, and acknowledge their feelings. - Laura

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demonstrate integrity in the workplace by
1. Respect and follow company policies
2. Be accountable for your mistakes as no one is perfect

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Ivy
Compassion
Being empathy
Try to better understand what patient going through
Acknowledge patient’s feeling

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I try to cater to patient needs. Even like buying for them food.

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I would find and hunt for things at home to backup the rest of team mates.

Showing compassion by getting items others lack.

Excellence is to get the highest score for individual pax.

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Azezah
own up our mistake (integrity)
put ourselves in other people’s shoes (compassion)
giving our best in whatever we do (excellence)

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Do not gossip behind people's back -integrity do not break people's trust /promises, think of one another -compassion

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I try to cater to patients needs. Even like buying for them food

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I would find and hunt for things at home to backup the rest of team mates.

Showing compassion by getting items others lack.

Excellence is to get the highest score for individual pax.

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Genuinely listening and considering the ideas from the people around you and trying to integrate their ideas

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Hariz- i will respect to my colleagues differing views and ways by accepting and their views and also try thebest of my ability to let them see the view from my perspective

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Shares information and experience with other colleagues during collaboration and get the work done together

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Abigail
at work -listening to what the various inputs of team and finding the best way to integrate their inputs to patient care , directed at one goal.

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Acknowledge my colleague’s concern regarding the particular issue and try to accommodate to her request/decision

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Understand rationale of what colleague is doing and do not dismiss their views and discuss together

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Listen to what others have to say first before interrupting or commenting. (Showing respect @ work to colleague with different views)

Receiving information with an open mind , take awhile to process and understand before reacting

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- Give colleagues the fullest attention when they voice out their views even if it is different from us. Maybe we can learn something from them.

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I will say that patient has their own decision for whether to continue treatment, to receive treatment and to stop all treatment suggested by the Doctors or medical professors has ordered! I would think that as healthcare  workers , we are to respect patient's decision, choice of NOK  for letting them sign consent or respect their dignity and confidentiality  in term of the personal informations  on top of PDPA and work ethics.

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Is a form of respect when one listen attentively to what the other have to say.

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Active listening when my colleague is speaking shows respect. Give some time and thought to what the person is actually trying to say before giving my own 2 cents.

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I will listen to my colleagues point of view too and respect their ideas

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Ernest

Always listen to feedback and other's opinions instead of dismissing it at first hand

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Ensure patients needs and wants are being considered.
Make sure that whatever happens, patients needs comes first.

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Listen while being silent at first. Have understand their rationale before I explain my rationale. If we can come into a consensus, it will be a good thing. If not we can compromise on the few things that we could agree upon or we can innovate in our ways to make things work.

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Active in sharing and interest in learning to see how u can contribute and see whether team mates need help

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Ernest
Whenever a problem crops up or a mistake is made, take the time to share with your colleagues on what has been learn so we can all learn and grow together. Speeds up our growth and development as we help one another

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Towards end of shift if notice workload is not complete yet help colleague to finish up the work together instead of leaving her behind to settle it

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Supporting one another through ups and downs, covering for one another and being helpful whenever possible even in small actions

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I will try to contribute to teamwork, like following up with details when attending to patient during take over shifts. Therefore, patient do not need to repeat to me any details

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Do not be judgemental of colleagues decision, instead respect others decision, even if we disagree with ir

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Volunteer to help others when theres downtime. Stop to direct patients/visitors when they seem lost

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Ernest

Keep in mind what I wanted when joining this industry. Dont get distracted halfway through

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Listen with empathy instead of listening to reply.

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Ivy

Respect each other decision, point of view
Listen to what everyone has said
Provide and receive feedback sincerely/ with an open heart

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Hariz-Back at work i qill try to make the patient's experience as positive as possible by doing my part regardless from department i am from

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To contribute as a team player is to know what are roles and duties well. Doing to the best of my abilities and it reaches past my abilities, learning how to reach out to colleagues shows how I want to ensure things get done and patient is being taken care off.

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To contribute as a team player is to know what are roles and duties well. Doing to the best of my abilities and it reaches past my abilities, learning how to reach out to colleagues shows how I want to ensure things get done and patient is being taken care off.

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We have to work as a team most of the time in hospital as we will be taking over or handing over duties to our colleagues . We work as  a team to achieve same  ambitions as well.

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Ensure there’s efficient communication flowing through to avoid miscommunication.

Inform the next touch of point is aware of what is planned out for patients.

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Being a good team player involves knowing my roles and constantly improving myself to be better at what I do. When everyone does this together, this forms the basis of teamwork.

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to make sure to put patients welfare as priority in whatever care plan or management executed
abigail

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Teamwork to me is when we help colleagues to serve patients as fast as we could to avoid disappointment, at the same time trying to ease the workload

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Understanding our patients feeling, showing empathy but not sympathy. Keeping the silent tee-up given to show our patients we are listening to them to know how we could help them.

Every once awhile remind one another about keeping the patient-centered Ness.

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Ivy
Support one and other during difficulties

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Be emphatic and understanding

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As healthcare  workers, we are working to the best interest of the patients so as to make them feel healthy, safe, assured! Especially by empathize their feelings in point of psychologically, physically and financially.

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Teamwork/patient centeredness- pledge to increase responsibilities, take up courses to enhance output and personal growth

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My pledge

Actions I would like to take:
1. Be active in sharing and create a collaborative working culture to improve workflow and in turn serve the patients better
2. Demonstrate integrity at the workplace to do the right thing always

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Compassion - be mindful when I speak

Team work - offer help if I can afford

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To be a team player and support my colleagues in the work that we do so that our patients can benefit from improved care

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I would like to choose Excellence!
Working in the healthcare industry, especially in big Organisation like the hospitals, everyone of us is trying to bring our professionalism, missions, visions to the nation as a whole to outshine the image of our hospital. I am dedicated to be an excellent worker to do the very best to get wellness of patients etc. In term of wo

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1) Show respect to colleagues by practising active listening
2) constantly better myself at what I do to be excellent

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1. I pledge to always have patients centeredness by ensuring that all patients needs are met & have a seamless experience throughout.

2. I pledge to ensure teamwork is being established all the time by communicating effectively to colleagues.

-Edlyn

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Abigail
1. To always put my patient’s safety and welfare in addressing every situation i encounter in my daily work putting in mind also the code of conduct and principles i should go by
2. Respect and work with the team in finding best way to care for our patient

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1. Teamwork
Help out my colleagues when there’s long waiting list of patients to be registered at the counter.

2. Respect
Respect everyone at my workplace. It’s the very basic thing that one should be able to do

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1. to do everything to the best of my abilities and not cut corners, as well as take pride in my work done
2. To respect everyone around me and understand that everyone goes through different things