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My work experience is working in a takeaway shop. i take the pizzas out serve customers face to face , serve customers over the phone , taking orders on the app. This has improved my customer service skills because i can talk to customers with confidence.

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Before

I felt nervous and anxious before I went into my assessment. I was worried I wouldn’t remember any questions. I was worried I wouldn’t be able to answer the questions correctly and appropriately.

During

I felt like I was doing okay and I was answering the questions well and I felt like I was answering the questions to the best of my ability. I was relating the question back to me and my personal experiences.

After

I feel like I did well and that I answered the question correctly and appropriately. I felt like I could have gone into depth with my answers

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Evidence 1

Explain the activity

i helped serve coffee's and tea's and taken payment for my brothers old rugby team

What went well?

The customers got their correct change and was served quickly and efficiently , i gained customer service through this experience.

What would you change ?

i would have engaged more with the customers and made the customer service better.

Evidence 2

Explain the activity

i work at a takeaway shop where i take pizzas out of the oven , cutting the pizza's , serving customer either on the phone or face to face.

What went well ?

Customers are happy and aren't waiting a while for their order. Customers got their correct change and correct food.

What could you change?

i wouldn't be quiet and shy at first and have more confidence which would improve my communication a lot better and make customers experience a lot better.

Evidence 3

Explain the activity

i helped packed shopping bags at Asda for my brothers rugby team.

What went well?

No customers had to pack their own bags and it gave them a chance to relax after their shopping.

What could you change?

i would have made conversation with the customer and packed the bags faster so the customer could go home and unpack quicker.

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Evidence 1 -

Explain the activity - attendance

What went well

I have kept my attendance about 95% and kept my punctuality at 100% which means no late marks.

What would you change

I would make my attendance 100% by coming in every day and making sure I come in college even if I’m not feeling well

Evidence 2- good behaviour

Explain the activity

I always have good respectful behaviour in lessons

What went well

I respected my tutors when they are teaching in lesson

What would you change ?

I would pay more attention in class

Evidence 3 - let my tutor know when I'm not going to be in or if I'm going to be late

Explain the activity

I message my tutor if I’m not going to be in because of illness or if I’m going to be late

What went well

The teacher understands that I won’t be in and that I have to catch up on work.

What would you change

I would change getting up earlier if I’m going to be late.

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Evidence 1-

Explain the activity I went litter picking

What went well - I made the environment cleaner and nicer

What would you change - I would pick up more litter

Evidence 2-

Explain the activity- I use re use the shopping bags I brought previously

What went well - I didn't buy new bags every time I go shopping and then waste he bags afterwards.

What would you change- buy a re useable bag which doesn't brake after a few uses.

Evidence 3-

Explain the activity- I walk to college instead of going in the car.

What went well - I don't contribute to air pollution.

What would you change - i wanted to go in the car when it rained but i wrapped up warm and put on a waterproof coat and walked.

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Evidence 1-

Explain the activity I have a part time job where I take orders when customers come in the shop , take pizza's out of the oven and taking orders over the phone.

What went well? I got the orders correct and there is hardly any problems with the orders

What could you change ? make sure they have their order 100% correct and nothing is wrong

Evidence 2 -

Explain the activity -I attended travel and tourism industry week and made me think about my career after college

What went well ? - I got to speak to different people about the jobs in tourism and learned more about career's in travel and tourism

What could could you change ?-I would ask more questions to find out more about what is included in the jobs so i could see what I wanted to do after I leave college

Evidence 3-

Explain the activity - I motivated myself for my exams.

What went well ? I felt confident in my exams and because I motivated myself i almost passed English.

What could you change? I would motivated myself a bit more i could have passed English.

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Evidence 1 - I went littler picking to clean up the environment to make it look a lot nicer.
We used team work and communication to complete this. We picked up litter around Honeywell sports centre
Evidence 2-Explain the activity i helped out at my brothers rugby team selling raffle tickets
What went well ? I got to help out and raise money for the team.
What would  you change ? I  would've asked the opposite team so we make more money
Evidence 3- Explain the activity helping put the chairs out for the world cup
What went well ? We was prepared for people coming in and watching the match
What would you change ? I would have put more chairs out and made then look nicer

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Evidence 1 - About me
1- Explain the activity - I stood up at the front and presented my Tiktok to the class and got asked questions for my peers and teacher.
2- What went well? - I got up in front of the class and it improved my confidence.
3-What would you improve on reflection?- I would make the Tiktok longer and add more information about me.

Evidence 2- Enrolment
1- Explain the activity -I went l into college and showed  my GCSE's and talk to teachers in travel in tourism so I could find out what course I wanted to.
2- What went well ? - I got on to the course I wanted to and I am enjoying it.
3-What would you improve on reflection ?- I would like to be more confident when speaking in my group.

Evidence 3- communication
1- Explain the activity- I work at a takeaway place and I work on the phone and I took their orders so something communication can be difficult over the phone.
2- what went well ?- I got their order right and they are happy with the service.
3- what would you improve on reflection ?- definitely talking louder and sounding more confident.

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Evidence 1

Explain the activity
I worked in a group to present work we did on PowerPoint and presented it the the class and spoke about what we wrote about

What went well? I spoke to the class and improved my confidence

What would you change? I would look at the class more instead of looking at the board. Only use the board and support.

Evidence 2

Explain the activity we worked together and we did litter picking

What went well? we worked together and helped each other out

What would you change? we could have collected more rubbish

Evidence 3

Explain the activity we did team building on induction to get to know each other better and complete activities together

What went well?I got to know new people and had a good time doing this.

What would you change? I would talk a lot more and get more involved with the activities