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Jimmy has a hockey tournament over the weekend. He has 2 games in one day and they are an hour apart. He asked his mom to pack him a healthy snack for in-between games.

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Helen was busy with work before the tournament and forgot to pack him the snack he asked for. She was rushing to get to his game on time and didn't manage to grab anything. She only remembered in the middle of his game and felt terrible about it.

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mama dog that is tired but busy with work

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Jimmy finds out his mom forgot to pack his snack and is super hungry. He tells his mom, "I wish that I had my food because now I'll be tired and hungry during my next game. It made me feel sad and frustrated when you forgot my food."

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Helen responds by saying, "I feel terrible about it but I was busy with work. You have to relax and just get over it because it is too late now."

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#5-Appropriate Communication about active listening 

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#5-Appropriate Communication about active listening 

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Jimmy feels hurt by this statement from his mom and responds by saying, "It made me feel sad when you didn't acknowledge my feelings. I wish you would listen to me more and acknowledge how I feel."

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Helen gets mad at Jimmy because she knows that she is guilty of not listening to him. She yells, "Well I'm sorry! But it's not my fault I just had a lot of work. I regret that I forgot but it's too late now!"

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#7-Direct and references apology techniques

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#7-Direct and references apology techniques

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Jimmy remembers that he should remain respectful to his mom and not match her energy. He respectfully states, "When people apologize they should not be defensive. People recommend not making excuses, or stating regrets, and that people should acknowledge what they did wrong."

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Jimmy appreciates his mom's apology. He accepts it and says, "Thank you, Mom. And maybe next time if you don't have time you can let me know and I'll organize my own snacks." And then Jimmy and his mom went to go get something to eat. The End!

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#8 Respectful, Active Listening, Use of Apology Techniques, and Effective Conflict Resolution Techniques

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#8 Respectful, Active Listening, Use of Apology Techniques, and Effective Conflict Resolution Techniques

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Helen realizes that Jimmy is right. She says, "I'm sorry for not listening to you, Jimmy, and I'm also sorry for not remembering your snacks. I'll make sure to remember them next time. I didn't really have that much work and procrastinated which is why I was late. Next time, I'll just get it done on time. How about we go look for something for you to eat?"