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Hello, I'm Nur Fitrah Binti Sukayri, matric number 282081. I'm in my eighth semester and working at Kembara Sufi Travel & Tours Sdn.Bhd for my practicum. I'll be sharing my internship-related activities and documents on this padlet from April 1 through July 31, 2024. Come with me while we investigate!

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Company Iftar and Book Launch in Shah Alam 

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5 April 2024

1 - 4/4/2024 : At eight in the morning, I report to work at Kembara Sufi Travel & Tours Sdn.Bhd. with Mrs. Haini and Miss Farah

: Create an itinerary and quotation for the Kota Kinabalupackage, speak with the customer to find out their preferred trip, and. send a message to the ground agent.

5/4/2024 : As photo shown above, we attended the corporate book launch and iftar ceremony.

12 April 2024

8-9/4/2024 : I was given the task of editing travel tips and posting package adverts on Facebook.

10-12/4/2024 : Eid holiday

19 April 2024

15-18/4/2024 : Manage private group for jakarta bandung package - make a quotation, chat agent and cust etc and have to make a memo

19/4/2024 : Company Eid feast and Prepare and create the materials for travel package flyers.

26 April 2024

22/4/2024 : Assist customers who inquire about Beijing packages and ask seniors about packages, product offered by the company.

23/4/2024 : make a quotation and a list of necessary event supplies, such as bunting

25-26/4/2024 : make fb posts, edit travel tips, videos, follow up cust, meeting to share carnival tasks

27/4/2024 : SK Melati Entrepreneurship Carnival Day

29-30/4/2024 : Follow up customer, make a quotation, facebook and X posting.

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( Water Rafting ) Team Building in Gopeng, Perak - Company Trip 

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3 May 2024

2-3/5/2024: Edit and post content on Facebook and X platforms, and engage with ground agents via chat.

10 May 2024

6/5/2024: Edit and post content on Facebook and X platforms, engage with ground agents via chat, and compile a list of all government companies in Kuantan to distribute brochures.

7/5/2024: Edit and post content on Facebook and X platforms, engage with ground agents and customers via chat.

8-10/5/2024: Edit and post content on Facebook and X platforms, engage with ground agents via chat, and prepare quotations.

17 May 2024

13-15/5/2024: Enjoy our company-sponsored holiday trip in Gopeng, Perak for Team Building!

16-17/5/2024 : Reply to customer inquiries about quotations, chat agent, edit via canva and post content at facebook and x, and create quotations.

24 May 2024

20-24/5/2024 : Create quotations, chat agent, edit and post content, and engage with customers via chat.

31 May 2024

27-28/5/2024: Edit content and post on both X platform and Facebook

29/5/2024 : Respond to customer inquiries regarding quotations, engage with customers, chat with person in charge (PIC), edit and post content, and create quotations.

30/5/2024 : Respond to customer inquiries regarding quotations, engage with customers, chat with person in charge (PIC) and ground agent Beijing, edit and post content, create quotations and made a closed sale for 10 pax to Beijing.

31/5/2024 : check beijing flight time, chat and pickup call from beijing customer (private trip) with Beijing customer, posting X about cruise nile in mesir

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Poster that I made for posting in facebook

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7 June 2024

4/6/2024 : reply customer leads, chat Pakistan ground agent and customer for private trip, edit posters using canva and post Taiwan, Balkan, Bali packages on Facebook. Post Balkan country facts on the X platform.

5/6/2024 : reply customer leads, chat Pakistan ground agent, person in charge of pakistan and customer for private trip, make a pakistan quotation, edit posters using canva and post Danang, Turkiye, Palestine Jordan, Hatyai, Jakarta Bandung, Central East Europe packages on Facebook. Post Danang, Vietnam country popular place on the X platform.

6/6/2024 : chat private trip staff, person in charge for Pakistan, Pakistan ground agent and pakistan customer. make a quotation and check flight schedule. Post package Japan, Kashmir, Palestin Jordan, Vietnam and Caucasus at Facebook. Make a post at platform X about Japan.

7/6/2024 : Respond to customer inquiries regarding quotations, engage with customers, chat with person in charge (PIC) and private trip staff. edit and post content at facebook and x.

14 June 2024

10/6/2024 : I have to change position to serve customer leads, follow up and CRM (receipt). chat with private customer and Turkiye PIC

11/6/2024 : serve customer leads, follow up and CRM (receipt), chat with Turkiye PIC about private customer

12/6/2024 : serve customer leads, follow up and CRM (receipt), edit poster Hatyai.

13/6/2024 : serve customer leads, follow up, edit package

21 June 2024

19/6/2024 : chat private cust sabah to bali, chat pic indonesia about this trip, chat pic turki about private trip, serve customer leads, follow up, do CRM.

20/6/2024 : serve customer leads, follow up

21/6/2024 : chat with private trip customer and ground agent about Jakarta Bandung package, check flight, make a quotation

28 June 2024

24/6/2024 : chat private customer, pic and ground agent for trip to Jakarta Bandung and Kota Kinabalu.

25/6/2025 : Organise a private journey to Kota Kinabalu and contact the client about the Balkan package.

26/6/2024: oversee private trip, verify flight for private tour, make a phone call with customer

27–28/6/2024: handle leads from customers, follow up, and create a monthly sales report

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The certificate presentation session from my supervisor 

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5 July 2024

1-2/7/2024 : respond to all customer messages, generate invoices using the CRM (system), and follow up with clients

3-5/7/2024: engage to all customer interactions, follow up with customer, issue a receipts use CRM (system), clean up and remove outdated papers.

12 July 2024

9/7/2024 : Answer to all client discussions, enter receipts via the CRM (system), follow up with customers, and contact customer about the Trans Indo package whose dates have changed.

10/7/2024 : handle inquiries from customers (leads), follow up, and use the system to create receipts (CRM)

11-12/7/2024 : respond to consumer enquiries (leads), follow up, and use the system to generate receipts (CRM) and dispose of outdated paperwork

19 July 2024

15-16/7/2024 : fulfill consumer enquiries (leads), follow up, and generate receipts using the system (CRM)

17/7/2024 : Medical Certificate

18/7/2024 : Assist in all interactions with customers, follow up with them, provide receipts, use the CRM system, and place a call.

26 July 2024

22/7/2024 : Emergency leave (EL)

23/7/2024 : chat with customers, follow up, create manual receipts and CRM

24/7/2024 : respond to customer question, follow up, make a recepit using CRM

25-26/7/2024 : respond to customer question, follow up, make a recepit using CRM and make a call with customer

31 July 2024

29/7/2024 : handle inquiries from customers (leads), follow up, and use the system to create receipts (CRM)

31/7/2024 : chat with customers, follow up, create manual receipts and CRM

: prepare all the documents that need to be marked by the supervisor and the certificate presentation session from the company

: End of Internship