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Ms. Frett was extremely professional, cordial, and accommodating in her handling of our civil registry needs.  She exemplified the highest level of first class customer service and is obviously a tremendous asset to this institution.  My sister and I salute her for her grace and respect exceptional work.  May she continue to be great in all of her future interactions.  With sincerest appreciation,

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Ms. Frett was extremely professional, cordial, and accommodating in her handling of our civil registry needs.  She exemplified the highest level of first class customer service and is obviously a tremendous asset to this institution.  My sister and I salute her for her grace and respect exceptional work.  May she continue to be great in all of her future interactions.  With sincerest appreciation,

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LEF and LDF - 18-2-2026

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Coming to the registry on the 23 of January 2026 I must say the customer service was on point Mrs Shannel Frett customer service was on point it was really clocking in her smile her patience was 100 I really appreciated her service also looking at the other other workers customer service they were also on point the wait was worth it keep it up guys best service in a government business so far for me 🤏💯🤏😊😊😉😉

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I needed to get my belonger card. When trying to get legal documents, it can sometimes be challenging.

I must say, everyone I dealt with was extremely helpful, knowledgeable and professional. It started with the security officer checking us in and answering all questions and making sure we had everything we needed.

I was a walk-in so he directed me to the young man who was working the cashier booth and made sure I had all my documents and gave me an explanation about the process.

I then had the pleasure of working with Gavin August. Despite that fact of having all my documents, there was a little issue. Gavin walked me through it and presented options. I did get the belonger card and as a result of Gavin’s help I will be able to get my British passport also.

I am truly blown away. Thank you to Gavin and all the other staff who assisted. You made this a simple, seamless process.

R. Turnbull

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Beautifully conducted wedding.

Thank you

Michael J Fay

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Chenelle was the best- Civil Registration

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Chenelle was the best- Civil Registration

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Ms. Chenelle (spell check) was incredibly accommodating during our application for a Mariage License.

There were a few steps that we admittedly missed (being new to the process) but she was INCREDIBLY patient and accommodating, making this process so much more enjoyable (as it should be).

Thank you Ms. Chenelle Fret (name check)

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Very efficient amd helpful.

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I’m a little late, but excellent service at Water & Sewerage Customer Service and Cashier section today!!!

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awesome service

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🌟 Happy Customer Experience Day 2025! 🌟

Today, we celebrate service excellence and the amazing people who make it happen, our Frontline Officers thought-out the Public Service and the incredible Customer Service Care Centre Team! 💙

Your dedication, empathy, and commitment inspire excellence every day. To our valued customers, a BIG THANK YOU for your trust, patience, and partnership. You are at the heart of everything we do! 💫

Together, we create experiences that make a difference!

Ms. Abbarah Brown, Customer Service Manager

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To the couriers at the Department of Facilities Management

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To the couriers at the Department of Facilities Management

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You continue to do an excellent job each and every day. You may not hear it often but your work plays an essential role in keeping the Public Service running smoothly. You remain professional and committed to serving your clients with excellence and ease. Thank You for being so awesome!

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Cashier at Water and Sewerage Department 

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Cashier at Water and Sewerage Department 

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Ms. hospedales customer service is helpful and friendly.

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I just want to take a moment to express my sincere gratitude to the customer service cashier at the Magistrate’s Court. Your professionalism, patience, and warm attitude truly stood out. It’s not every day that you encounter someone who handles their duties with such kindness and respect for the public.

Thank you for making what could have been a stressful errand feel smooth and pleasant. Your dedication and positive spirit don’t go unnoticed — you’re a great example of excellent public service in action. 👏🏽

Keep up the amazing work — you’re appreciated more than you know! 🙌🏽

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My experience with this unit been so pleasant. They goes above and beyond, they services is second to none and every department should be would off of them. Big up to Ms. Brown and her staff. Job well done from they number one client.

-Tifern Brent Henley

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Appreciation for Our Dedicated Team in the Ministry of Education, Youth Affairs and Sports 

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Heartfelt thanks to officers of the hardworking staff of the Ministry of Education for your unwavering commitment, tireless efforts, and steadfast dedication Education in the territory.

Each of you play a vital role in shaping the future of education in the Virgin Islands — through your leadership, creativity, and daily acts of service that make a lasting difference in the lives of our students, teachers, and communities.
Your teamwork, resilience in challenging times, and professionalism continue to drive progress and inspire excellence across the education sector. We are truly grateful for all that you do, often behind the scenes, to ensure that our schools, programmes, and initiatives succeed.

Thank you for leading with purpose and passion, and for helping to move education Full STEAM Ahead. 🚀
#ThankYou #FullSTEAMAhead #ServiceWithPurpose #PublicServiceExcellence

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A Heartfelt Thank You to My Amazing Team!

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A Heartfelt Thank You to My Amazing Team!

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As Director of Agriculture and Fisheries, I take this moment to express my sincere gratitude for the outstanding work that each member of my team does every single day. Your dedication to supporting our internal and external customers does not go unnoticed, and it is truly inspiring.

The challenges we face in our department are often complex, but your unwavering commitment makes all the difference. Whether you’re assisting farmers, working with fishers, engaging with communities, or collaborating with partners, your efforts shape the future of agriculture and fisheries in the Virgin Islands.

I am continually amazed by your professionalism, creativity, and passion for your work. Each of you plays a crucial role in delivering our mission, and your teamwork and resilience are vital to our success. You are not just colleagues but a family, and together we are making a real impact.

Thank you for your hard work, your compassion, and your exceptional service. Let's continue to support one another, stay motivated, and foster a positive environment where our collective efforts can flourish.

Keep up the fantastic work!

Theodore E James
Director of Agriculture and Fisheries

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I want to commend every public officer for the work that they do. It will never be my intention to appear to favour one public officer over another as each officer brings tremendous value to the public service. I would like, however, on this day with your permission, to extend a special recognition to the men and women of the Solid Waste Department who I greet every morning as they clean the roads and ensure on our drive to work, the area is free of garbage. I am always amazed by their pride and dedication to those roles.

So on this special day, I acknowledge every public officer who extends pride, commitment and an overall sense of purpose when it comes to their work.

Happy customer experience day.

Deputy Governor

David D. Archer Junior

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To all Frontline and Customer Service Officers across the entire Virgin Islands Public Service we see you, we value you, and we celebrate you!

Your daily interactions are where the values of the Public Service truly come to life. Every smile, every moment of patience, every problem solved with care builds trust and shapes the public’s experience. You are the first impression and often, the lasting one.

At VIPSLI, our mission is to strengthen excellence through continuous learning, growth, and transformation. We are committed to providing the tools, training, and support that help you not only serve but shine becoming well-rounded, empowered, and exceptional public officers.

Together, we’re building a Public Service where excellence isn’t just expected it’s lived.

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Lovely experience, extremely helpful!!!

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To the Dedicated Frontline Team at MENRCC at the Ministry of Environment, Natural Resources and Climate Change, Lands and Survey Department – Lands and Survey Units and Town and Country Planning!

Thank you for your continued Hard Work, Resilience, Commitment to Excellence, Professionalism and Patience. Every map drawn, every plan refined and every effort made toward sustainable development contributes meaningfully to the betterment of our environment and communities. Together, you embody the spirit of service and innovation that moves our territory forward.

Keep striving, keep believing and remember that every step you take makes a lasting impact.

"Nothing will work unless you do." – Maya Angelou

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Thank you to MTCSD and Government's Frontline Teams for your dedicated and competent service every day. It is greatly appreciated as we celebrate you today!

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It's Thankful Tuesday and I'm send you all a huge Thank you to our amazing team of dedicated Customers Care Team. I appreciate you all.

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To Our Frontline Stars:

Thank you for your patience, professionalism, and care. You are the starting point for every service and the heart of every positive experience. Your dedication reminds us that true excellence begins with kindness and commitment. We appreciate all that you do!

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I just want to say a big shout out to the MENRCC frontline teams at the Ministry of Environment, Natural Resources and Climate Change, Lands and Survey Department - Lands and Survey Units and Town and Country Planning! Continue to be awesome. Remember to always invest in what grows you!

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Thank you for your help today. Your good service made me at ease in setting my appointments. Hope tou all have a wonderful day!

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To all frontline public officers, your dedication to excellence makes doing business with the Public Service so much easier. You are appreciated!