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Black for Dvo UACM Wave 48 <3

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Davao UACM Wave 48 #RetroDance #TeamHannah

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Davao UACM Wave 48 #RetroDance #TeamHannah

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Big event on a Friday with Retro Night vibes! Thank you for the awesome energy and for the all out participation today, Team! Congratulations to all our winners! See you on our next event!

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Enjoyed the photobooth and the free nachos in the yellow-theme day!

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#WearsomethingGREEN

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Green for day 2 of CX Service week Celebration! #UACMWAVE48 with Our Training Manager Kim <3

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Green for day 2 of CX Service week Celebration! #UACMWAVE48 with Our Training Manager Kim <3

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🌈💥 Rainbow Rumble: Let the Colors of Confidence Clash!

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🌈💥 Rainbow Rumble: Let the Colors of Confidence Clash!

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Our training team brought the fire, the flair, and the focus! From bold save attempts to brilliant teamwork, every moment was a burst of learning and laughter. 💪✨ #RainbowRumble #TrainingDay #TeamPower #SkillsInAction

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🌈 Rainbow Rumble: Where Skills Shine and Spirits Soar! 💥

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🌈 Rainbow Rumble: Where Skills Shine and Spirits Soar! 💥

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A vibrant clash of colors, teamwork, and training energy—our agents brought the heat, the heart, and the hustle. Let the learning rumble roll on!

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🌈💥 Rainbow Rumble: Learning with Laughter!

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🌈💥 Rainbow Rumble: Learning with Laughter!

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Trainers and trainees came together for a colorful clash of skills, teamwork, and pure fun! From high-energy activities to unforgettable moments, this training event was a blast from start to finish. #RainbowRumble #TeamTraining #FunAndLearning #SkillsInAction #TrainingVibes

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This vibrant training event wasn’t just about skills—it was about connection. Trainers and trainees teamed up, laughed, learned, and built bonds that go beyond the session. Unity made the colors shine brighter! #RainbowRumble #TeamBonding #TogetherWeGrow #TrainingWithHeart

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🌈🤝 Rainbow Rumble: United in Color, Stronger in Spirit!

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🌈🤝 Rainbow Rumble: United in Color, Stronger in Spirit!

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Connect, collaborate, and celebrate unity. From bonding moments to big wins, the prizes were sweet—but the unity was the real reward! #RainbowRumble #TeamUnity #TrainingFun #WinningTogether #ColorfulConnections

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Nigeria is known as the "Giant of Africa" because it's the most populous country on the continent, with over 200 million people and more than 250 ethnic groups.

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Coming together is a beginning. Keeping together is progress. Working together is success

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If you can laugh together, you can work together. | UACM62B TEAM PARSA

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If you can laugh together, you can work together. | UACM62B TEAM PARSA

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Selemert sa buhay moooo!! As ern?! TELL ME! neeeeeeEeever mag igat2 🫶 mwaaps!

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Comcast ACM Wave 65 with Christine Moralla

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Comcast ACM Wave 65 with Christine Moralla

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Training Afterhours - Comcast ACM Wave 65 #tiktok #justforfun #worklifebalance

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Training Afterhours - Comcast ACM Wave 65 #tiktok #justforfun #worklifebalance

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Putting smile on there faces after training, Week 2. Comcast ACM Wave 65 before logging out.🙂

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Putting smile on there faces after training, Week 2. Comcast ACM Wave 65 before logging out.🙂

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Love is in the air — and yes, even in the office!

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Love is in the air — and yes, even in the office!

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Aim High!!!!!!!!

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Thank you for being the best trainer of Transcom @Mackie <3

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To our TRAINER ARGEL panuncialman, I just want to take a moment to express my deepest gratitude for everything you’ve done for us. Your guidance has been more than just instruction inside the training room—it has been a source of encouragement, inspiration, and genuine care that extends even beyond our shifts. That kind of dedication is rare, and it means so much to all of us. You’ve shown us patience when we struggled, kindness when we needed support, and wisdom that continues to shape not only our work but also our outlook. The way you go out of your way to check on us, to make sure we’re learning and growing, shows how much heart you put into what you do. It’s not just about teaching—it’s about truly caring, and that love for your work and for people shines through every day. We feel incredibly lucky to have you guiding us. Your presence makes the training room a place of growth and positivity, and your support after hours reminds us that we’re not just trainees—we’re people you genuinely care about. That kind of kindness leaves a lasting mark, and we will carry it with us long after the training ends. Thank you for being more than a trainer—for being a mentor, a supporter, and a friend. We appreciate you more than words can fully capture, and we hope you know how much your efforts and love mean to us.

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Wacky picture with trainer Christine Moralle haha #Wave65 #ValentinesDay #AppreciationPost

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Wacky picture with trainer Christine Moralle haha #Wave65 #ValentinesDay #AppreciationPost

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Appreciate all the learning we have since day 1, a lot of memories we cherished and laughters to remember. Kudos to the best trainer and pals we ever had!! #wave61a #training #mackie'sbabies #happy_hearts_day!!! #love #kind #BEST!

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Appreciation post for the team who always shows up! No words can describe how grateful I am for you every time that you show up even in the most difficult times and for making things fun! Let’s aim for becoming the dream team and the strongest community out there! ❤️ Insert other trainers!

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Happy Valentines Day❤️💕💞💖 #Wave65 #LoveIsInTheAir #HeartsDay #Bazaar&Booths in the 4th floor 🎉🎊💌💐🌹🌷

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Happy Valentines Day❤️💕💞💖 #Wave65 #LoveIsInTheAir #HeartsDay #Bazaar&Booths in the 4th floor 🎉🎊💌💐🌹🌷

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"I would like to express my sincere appreciation to my wavemates, Wave 65, for their warm welcome and to my trainer for her guidance and patience throughout the challenging lessons. Your support and understanding have been invaluable, and I am grateful for the opportunity to learn and grow with such a supportive teammates🙏."

Happy Valentine's Day #appreciationPost

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Huge credit to my team for showing everyone that they truly are the best! 🌟

Every single one of you worked so hard to passed our score. Amazing job! not only did you hit the goal, you went above and beyond it! 2.6 CS is truly unexpected ✨🙌🤩

You’re the best. Keep shining and keep rocking my Wave 60! 💪🔥

- TEAM ARA & JOHN REY -

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I want to take a moment to celebrate your incredible accomplishment. Passing the training was no small feat, and doing so while overcoming challenges along the way makes this achievement even more inspiring.

Your resilience, determination, and commitment to growth have truly set you apart. You’ve shown that success isn’t just about knowledge, it’s about perseverance, adaptability, and the courage to keep moving forward no matter the obstacles.

This milestone is proof of your strength and potential. Carry this confidence with you everyday. We are proud of each and every one of you.
Congratulations once again, you’ve earned it!

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Thanks for this guy's making the PST much more enjoyable than usual, I appreciate the memories and hoping all of us will be endorsed and reach the goal that we set from the beginning #strive high wave 61A #Davao #mga bulala sa ni Mackie HAHAHAHAHA

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Thanks for this guy's making the PST much more enjoyable than usual, I appreciate the memories and hoping all of us will be endorsed and reach the goal that we set from the beginning #strive high wave 61A #Davao #mga bulala sa ni Mackie HAHAHAHAHA

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The laughter made the PST days much more easier, big thanks to the trainer pals and team mates that I've encountered. Pay is in .... In process 😃

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To the best trainer we could have asked for: Thank you! We came into this as a group of strangers, and you turned us into a confident team. Your passion for what you do is contagious, and we’re all walking away feeling ready to represent Comcast because of the foundation you built for us. We’ll never forget the impact you’ve had on our careers and our lives!

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Excited to see what the team’s hard work and a bit of luck will bring us in our journey 😇

#manifesting

#promotion

#teamwork

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𝚄𝙰𝙲𝙼 𝚆𝙰𝚅𝙴 62𝙱 | 𝚃𝚎𝚊𝚖 𝙿𝚊𝚛𝚜𝚊 

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𝚄𝙰𝙲𝙼 𝚆𝙰𝚅𝙴 62𝙱 | 𝚃𝚎𝚊𝚖 𝙿𝚊𝚛𝚜𝚊 

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𝕋𝕙𝕖 𝕤𝕥𝕣𝕖𝕟𝕘𝕥𝕙 𝕠𝕗 𝕥𝕙𝕖 𝕥𝕖𝕒𝕞 𝕚𝕤 𝕖𝕒𝕔𝕙 𝕚𝕟𝕕𝕚𝕧𝕚𝕕𝕦𝕒𝕝 𝕞𝕖𝕞𝕓𝕖𝕣. 𝕋𝕙𝕖 𝕤𝕥𝕣𝕖𝕟𝕘𝕥𝕙 𝕠𝕗 𝕖𝕒𝕔𝕙 𝕞𝕖𝕞𝕓𝕖𝕣 𝕚𝕤 𝕥𝕙𝕖 𝕥𝕖𝕒𝕞.

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Ｗｅ ａｒｅ ｏｎｌｙ ａｓ ｓｔｒｏｎｇ ａｓ ｗｅ ａｒｅ ｕｎｉｔｅｄ， ａｓ ｗｅａｋ ａｓ ｗｅ ａｒｅ ｄｉｖｉｄｅｄ．

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Ｗｅ ａｒｅ ｏｎｌｙ ａｓ ｓｔｒｏｎｇ ａｓ ｗｅ ａｒｅ ｕｎｉｔｅｄ， ａｓ ｗｅａｋ ａｓ ｗｅ ａｒｅ ｄｉｖｉｄｅｄ．

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Ｗｅ ａｒｅ ｏｎｌｙ ａｓ ｓｔｒｏｎｇ ａｓ ｗｅ ａｒｅ ｕｎｉｔｅｄ， ａｓ ｗｅａｋ ａｓ ｗｅ ａｒｅ ｄｉｖｉｄｅｄ．

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Chinese New Year at workplace #ComcastACMWave65 🍀🎉🎊

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Chinese New Year at workplace #ComcastACMWave65 🍀🎉🎊

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Team ara and john rey!!!

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Hi this is Bin-Bin from 62B sharing my Transcom journey as wanted to give you guys a glimpse of what it's like to be under Miss Parsa's class. No dull moment, from day 1 'til current. It has always been a fun type of learning. We were all given equal rights to speak-out, ask questions, and give recommendations. Not only that I gained friends, but I have earned myself a family. I didn't only recognized my strengths, I had a very close encounter with my weaknesses, yet I managed to conquer them all. Being here in Miss Parsa's class didn't only mean coming to class prepared to internalize, or understand, or know. Sometimes, learning here means allowing your heart to feel, see, and experience. I realized that learning with the heart is better than learning with the mind only. Grateful is an understatement, as I was given people who took my Transcom journey with me, one-step-at-a-time. To Miss Parsa, thank you for making training not only a place for leaning, but also for feeling. For helping us sharpen our minds, while we also train our hearts for the real battle. You are loved!

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HELLO MISS PARSA ZACARIA. I HAD A WONDERFUL JOURNEY DURING MY PST. I HAVE LEARNED A LOT OF NEW STUFF, NEW TOOLS AND NEW TECHNIQUES THAT I DIDN'T THINK BEFORE. I AM REALLY GREATFUL AND THANKFUL TO BE PART OF THIS COMPANY. IT IS A PLEASURE TO BE WITH YOU GUYS. I HOPE THAT WE WILL GONNA HAVE A WONDERFUL JOURNEY AS WELL IN TO OUR PERSONAL LIVES.

MUCH LOVE! FROM JUSTIN G!

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This is junavie from Parsa Team. My journey in Transcom as a trainee feels unreal, as a first time in BPO industry, I felt pressure knowing that telco account is never easy, but as days past by as I've experienced and learned how Comcast call center agent can conquer there days with compassion and perseverance, it inspires me to dig deeper and face what reality should be. Hardship maybe defined but for me, pursuing this journey is both an honor and rewarding, this is a great stepping stone in order for an individual to grow and foster to overcome difficulties.

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Hi! this is Trisha from wave 62B. I just want to share my experience in Transcom as a trainee. Since day 1 our training has been so smooth, productive and fun, we have a lot of learnings specially on product knowledge and tool navigation. Big thanks to our beautiful trainer miss Parsa, she's been with us through ups and downs, so grateful to be under her class.

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Hello, it's Ichiro one of Miss Parsa's newbie. Well, as a newbie in the BPO industry it's a very good experience in every training session it was very fun and of course the exciting part is the Zumba session and the game that we usually play called "Kahoot!". The learnings are very indeed learning the class have a very positive vibe, we laugh together and we also got pressured together at the same time so basically we share each other's feeling that also makes us a strong team (malalaman). Thank you so much for the wonderful journey with you miss! Again this is Ichiro thank you for calling Xfinity you have a great day, Bye!.

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From Start to Finish: My PST Voyage in Transcom

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From Start to Finish: My PST Voyage in Transcom

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Hello Joshua here! So.. let me start this paragraph by taking you back to the day I started here in Transcom. At first I actually I was anxious being with a new company, new managers and basically the environment is all new since this isn't my first however my journey here is unlike the other company I've been with I can say that it was fun and maybe because of my colleagues? But actually not just that it is because of the ambiance here in TRANSCOM that warmly welcomes me and day by day slowly but surely we learned together and me personally I learned a lot everything was well thought with fun. It really is an opportunity being a part of TRANSCOM. So for starters out there, "hey I'm not saying it is simple but I can assure you that day by day it is gonna be simple" ☻

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Hello, my name is Princess Niezza, but my Wave 62 B family calls me 'Niez.' Some people may wonder why I call my wave a family, even though we only spent five weeks together. Well, there are lots of things we went through within that five weeks that taught us the true meaning of family.

When I started my PST journey here, I honestly expected that everything will be awkward since it is usually natural for a first day to feel a little distant since all of them are still strangers. Yet, everyone greeted each other warmly as if we are welcoming a long-lost sibling.

Either in studying the lessons, practicing for mock calls, or even in personal matters; all of us had each others' backs. ready to uplift one another. Learning is als fun and interactive which helps us to not only absorb the knowledge we acquired in a faster pace but it also brings us together. That maybe the reason why work feels more like a fun adventure with family rather than an inevitable responsibility.

I am so grateful to be in Transcom. For me, I never felt how home should really feel till I step inside Transcom and I never felt how family should feel till I meet these uplifting people.

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Hi, I’m Yshi from WAVE 62-A. My PST journey in Transcom was an opportunity to refine my professional discipline and broaden my perspective within the BPO industry. Even with prior experience, the training reinforced that growth is continuous and excellence is built through consistency, adaptability, and accountability.

Through the guidance of our trainers and collaboration with my wave mates, I deepened my understanding of effective communication, critical thinking, and teamwork. I’m grateful for the experience and look forward to applying these lessons as I continue to grow and contribute meaningfully to the organization.

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Hi, I’m Triccia from Team Argel! My Transcom training has been a total rollercoaster of fun and nerves. Huge thanks to my batchmates for the instant bond and to Trainer Argel for always having our backs. This journey has been unforgettable, and I’m so thankful for this team!

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Hi! I'm Eusita from Wave 62A. Here at transcom, my heart is filled with so much gratitude. This experience was never easy, but it became meaningful because of the people who stood beside me every single day.

‎To my team, thank you for being more than just coworkers. We shared struggles, laughter, and lessons that I will carry with me wherever I go. I will always be proud to have been part of such an incredible team.

‎To my trainer Argel Panuncialman,

thank you for believing in me even when I doubted myself. Thank you for your patience, your guidance, and for shaping me into someone stronger and more confident. Your teachings did not only help me become better at my job, but also helped me grow as a person.

‎This journey taught me resilience, courage, and faith in myself. I will forever be thankful for the opportunity that transcom given to me.

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Good day, everyone! I am Ahrn, representing the resilient

Wave 62A.

To be completely honest, Transcom wasn’t initially my first choice. I had other plans, but looking back, I realize that destiny has its own way of steering us toward where we truly belong Transcom Official Careers. My journey here was a whirlwind I had my final interview on January 14th at 3:00 AM, and by 2:00 PM that same day, I was already starting Day 1. It was fast, intense, and exactly the kind of momentum I needed.

Our training journey has been nothing short of fantastic. Beyond the complexities of Xfinity products and technical workflows, what truly resonated with me was the character development we experienced. We weren't just taught how to handle calls; we were taught how to grow as individuals.

I want to give a massive shoutout to my fellow wave mates . You guys made the long hours feel short and the difficult lessons feel like a breeze. Whether it was sharing notes, surviving a tough drill, or just laughing together during breaks, your energy kept me going. We started as strangers, but we’re leaving this training as a team.

A huge part of that growth is thanks to our trainer, Argel. Argel, you didn't just give us the tools to succeed; you gave us the confidence to believe we could. And  because of you

Tanduay Select is basically just 'taste like  water' kidding aside you showed us the importance of grit and camaraderie.

I am beyond thankful for this opportunity at Transcom and incredibly grateful to have shared this experience with all of you. To Argel, and to every one of my wavemates, thank you for being the support system I needed. I’m walking away from this training not just as a professional, but as a better version of myself. #Blessed #jorgon#xbouhx#jauhllibee.

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Transcom is an opportunity I never imagined I needed. At first, I only applied for fun together with Yshi because I was feeling a bit lost at that moment. But looking back, I believe God gives everything a purpose to help us grow and improve.

Transcom has taught me many things that I am now interested in. I’m also happy that I met my best friends here and got to know many other people. I’m truly grateful for this learning journey the fun moments, the misunderstandings, the friendly competition between us, and even the silent times we shared.

To our trainer from Wave 62A, thank you for being patient, kind, and considerate. As a newbie, having such a wonderful trainer really eased the fear of being left behind.

I will do my best to improve in what I do here, treasure the people around me, and work with integrity. Thank you all.

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Hi, I’m Yshi from WAVE 62-A. My PST journey in Transcom was an opportunity to refine my professional discipline and broaden my perspective within the BPO industry. Even with prior experience, the training reinforced that growth is continuous and excellence is built through consistency, adaptability, and accountability.

Through the guidance of our trainers and collaboration with my wave mates, I deepened my understanding of effective communication, critical thinking, and teamwork. I’m grateful for the experience and look forward to applying these lessons as I continue to grow and contribute meaningfully to the organization.

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#Wave 68 Zenarate Pilot

#TeamAra&Ruffa ✨😶‍🌫️

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Welcome to the team! 🎉

We’re glad to have you here and we're looking forward to working and growing together. 🙌

#Wave 68 Zenarate Pilot

#TeamAra&Ruffa🌱

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Gayahin nyo kami! Transcom nata😉 #wave68zeneratePilot

#TeamAra&Ruffa

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#Wave68ZeneratePilot

#TeamAra&Ruffa

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Huge thanks to the team for a great Day 0! I’m excited to learn and grow with you all as we lead the way as the Zenarate Pilot team. Let's do this!

– your Team Leader.

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Hi, My name is Cheryl. My journey here in Transcom was a mixed of fun and learning. The team was great it is a safe space to be productive and make new acquaintances. We have made good memories probably not that perfect but still worth it to be kept. In terms of career growth I heard a lot of feedbacks that growing professionally is fast here. I hope I would to. That's all. Ciao!

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My 32-day training was full of joy and unexpected encounters

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My 32-day training was full of joy and unexpected encounters

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Hey there! This is Sheillah from Wave 62-B sharing with you all my amazing journey here in Transcom. My 32-day training was full of joy and unexpected encounters. I never expected to be part of this team with such a welcoming and friendly people, whom I can call a friends, now. I am very much thankful for the knowledge imparted by our very own and most beautiful trainer, Parsa, she made our training days fun and at the same time resourceful.

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Comcast ACM Wave 65 at Jollibee 😂 #SpringEvent

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Comcast ACM Wave 65 at Jollibee 😂 #SpringEvent

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Team Building Wave 65 @5G Resort, Samal Island🌴🌅🌞🌛

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Team Building Wave 65 @5G Resort, Samal Island🌴🌅🌞🌛

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🥳🎉Dress up your favorite book character, actor, mentor event @4th flr #Wave65 💫

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🥳🎉Dress up your favorite book character, actor, mentor event @4th flr #Wave65 💫

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My experience as a newbie in transcom..... Wave 71-B under Mackie Rose Balco💞

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My experience as a newbie in transcom..... Wave 71-B under Mackie Rose Balco💞

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Hi this is Leo!🥳

PST was fun and I didn't expect that I will be meeting strangers that became not just my soon to be co-workers but at the same time my friends. Sepcial mention to my trainer that also became somewhat our mother, thank you so much for personally being careful on me as a newbie, I have learned a lot and will continue to learn as I move forward to my journey as a call center representative under transcom. I also met tenured supports that made our journey on inflight bearable. That is all for now, Thank You for the experience!

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knock². who's there? Retention Lite. retention lite who

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knock². who's there? Retention Lite. retention lite who

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🎵🎶

But my Mama told me

It's alright

You were dancing through the lightning strikes

Sleepless in the onyx night

But now the sky "Retention Lite"

Kidding aside, shout out to Mackie Rose for being our ever supportive trainer 💯. Go Team 71b! 💪

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Hearing about telco accounts always made me nervous. I’ve always thought it was one of the hardest accounts out there. But having Miss Mackie as our trainer really helped ease those nerves (except lang kung siya na maglagot 😭🤣). She made everything feel less scary and actually gave me something to look forward to every day at work.

Thank you, Team 71B for all the laughs, support, and unforgettable memories throughout our 32 days of training. Looking forward to making more memories with you all in production! 🥰❤️

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I am Liza from Wave 72 Retention Lite. This role has been quite challenging for me because I had no prior experience in this account or line of business. My background is in Healthcare Customer Service, where I worked for seven months, so the tools, call flow, and product knowledge here were completely different. At first, I struggled, but throughout my training journey, I learned and improved with the guidance of my trainer, Miss Parsa. She helped me build confidence, especially in handling customers, and made our sessions enjoyable instead of repetitive or boring.

I am also very grateful to my teammates for creating a lively and supportive training environment. My favorite part of the experience is how we help one another learn and become more familiar with the account. So far, I am genuinely interested in this role and motivated to continue learning and growing here at Transcom.

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Hello! I am Aliza of wave 72 of team Parsa. This is how's my PST journey in Transcom. 

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Hello! I am Aliza of wave 72 of team Parsa. This is how's my PST journey in Transcom. 

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Hello! I am Aliza of wave 72 of team Parsa. This is how's my PST journey in Transcom. First, getting to know each other with the team, of course with the account itself likeee! this is my 1st Telco account. Mixed emotions and also adjustment is reaaaal, but Ms. Parsa makes the training bearable and fun as the same time. Knowing telco, we need to familiarized the tools, the product knowledge, and codes. How to offer, follow compass navigator and so on. Everyday is a challenge, but our motivation is so strong to survived our training. Finally, we made it to the inflight and to our GRADUATION!!!!

Hellooo! TBAYYYYYYY.

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Cheers to surviving PST, and I look forward to working alongside all of you out on the floor!

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Cheers to surviving PST, and I look forward to working alongside all of you out on the floor!

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We officially made it through our Transcom PST journey! Hi! This is Honey Grace from Miss Parsa Team. I just wanted to say a huge thank you to everyone for the incredible teamwork and constant encouragement. I could not have asked for a better group to go through training with. Cheers to surviving PST, and I look forward to working alongside all of you out on the floor!

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I wanted to send a quick note to thank you all for your incredible support and guidance over the past few weeks. Transitioning into this role has been seamless because of your patience, clear explanations, and willingness to answer all of my questions. I feel fully prepared to take the next steps, but I am incredibly grateful to know I have such a supportive team in my corner. Looking forward to working alongside all of you!

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Hello, I’m Vida from Wave 72, one of Miss Parsa’s trainees.

I had a wonderful journey during my PST. I truly learned so much, and I want to thank you for all the teachings and all the knowledge shared with us throughout our training days. I also found new friends and a sense of home here at Transcom, and I’m really grateful for that.

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Hello this is BABY LOVE from wave 72, As we officially wrap up classroom training and step into the live environment, I wanted to thank you MISS PARSA ZACARIA for giving us the wings to fly. We arrived on Day One full of doubt and anxiety, but we are leaving your classroom full of confidence, skill, and excitement. You poured so much knowledge, patience, and heart into our batch. Whenever we take our headsets or handle a tough scenario on the floor, we will carry your advice and encouragement with us. Thank you for investing so much of yourself into our success. You have made an unforgettable impact on our career journeys!

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Hi, this is Marsh from Wave 72, one of the trainees of Miss Parsa. I consider my journey a very memorable one. I have learned a lot, especially with the tools, the many activities with the team, and the additional knowledge from our trainer, who approached everything in a very nice way. Somehow, the management of Transcom enlightened me that in the BPO industry, you can truly find a family.

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This is James Imperial, "The Virgin One" in BPO. 

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This is James Imperial, "The Virgin One" in BPO. 

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This is James Imperial, "The Virgin One" in BPO. From day one to today, my journey joining the BPO industry as a complete beginner has been nothing short of transformative. Navigating intensive training, overcoming the initial nerves of handling live interactions, and mastering new technologies taught me how resilient I truly am. Weekend Me drinks too much alcohol, hogs the karaoke microphone, and stumbles home at sunrise with a completely ruined voice. I am incredibly grateful for the supportive mentors and teammates who helped turn my steep learning curve into a launchpad for success. Here is to stepping out of my comfort zone and thriving.

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Hi, my name is Jhay from wave 72. I worked as a content moderator, a non-voice account prior to this, so a telco account was not really part of my 2026 checklist, but the world had a different plan. From day zero up to this day, I really feel excited and a little bit nervous at the same time. I made friends, and cannot remember a day when I did not laugh inside the training room. In regards to the account, it really is hard, especially for me, to the point that I even considered quitting, but the people surrounding me made it bearable. Sometimes the world gives you the things you did not ask for, but accept it anyway and you'll be surprised by the joy you discover, and the unexpected paths that lead to your greatest growth.

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Hi! this is Chan from Wave 72. 👋Now that our formal training phase has officially wrapped up, I want to take a moment to look back on the experience. It was a fantastic environment for knowledge sharing, and it has truly shaped my skill set while pushing me to learn new things every day. I want to extend a huge thank you to our trainer, Miss Parsa, whose ability to make the learning fun and engaging made a massive difference in our journey.

I also want to express my gratitude to my wonderful colleagues and the new friends I met. Your collaboration, diverse perspectives, and support made this a truly memorable experience. While the classroom phase has ended, the real-world application begins now, and the learning never stops!

#Wave72

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Reflecting on my PST journey at Transcom, I can confidently say this has been the best training experience of my career so far. The training was packed with invaluable knowledge and practical skills that have truly prepared me for the role. Beyond the training, what made this experience unforgettable was the incredible team of workmates I went through it with. I feel incredibly lucky to have been surrounded by the best group of people. Huge thanks to Miss Parsa, who is an exceptional trainer—her guidance made every single training day engaging, insightful, and highly enjoyable. I am excited to carry this momentum and these skills forward into the next chapter.

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Hello everyone, this is Joemar from Wave 72 Retlite. My journey with Transcom has truly been amazing. This isn’t the first account I’ve handled—when I joined back in December 2025, I was first assigned to Abbott, which was a project‑based account. We stayed there for only two months before I transitioned to Comcast. At first, I was a little scared because of the nature of the account, but during my PST days, the trainers, TLs, PAL, and the entire management team really motivated us to give our best. I’m also incredibly grateful for my teammates, who supported me throughout my entire journey. Their encouragement made a huge difference, and I wouldn’t be where I am today without them. Overall, my experience in Transcom has been both meaningful and memorable, and I’m proud of how far I’ve come.

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Aloha! James here from Wave 72. I’ve had a wonderful and fulfilling journey throughout my entire training. I learned new things, explored new tools, and gained experience handling different types of customers especially since this is my first time supporting a voice account.

Our training was filled with productive activities, fun moments, and unforgettable experiences. I want to express my gratitude to my trainer, TL, PALs, and especially my wave mates for making this training truly memorable.

I am grateful for everything I’ve learned, and I look forward to applying these lessons as I continue my journey with COMCAST/XFINITY. PaPaP-Dol

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Though we’re only at the beginning of our journey in Transcom, this experience already feels special. looking forward for more Transcom! 💗

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#RetentionLite

#Waive75

#Day0