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My scenarios are check in and rent an apartament

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Reflection on Renting an Apartment Scenario 

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Reflection on Renting an Apartment Scenario 

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The process of renting an apartment always requires a longer, more detailed conversation. And that's where its greatest strength lies: the clarity achieved through a well-defined structure.

The questions are intelligently phrased, serving as a guide. Asking things like "Could you give me more details about the amenities?" ensures nothing vital is missed; all the essential points are covered in an orderly manner: rent, services, etc.

The tone is perfect: professional, yet approachable. Polite phrases aren't just for courtesy; they function as tools for building trust, something essential in any negotiation. Furthermore, the vocabulary is specific and demonstrates that both parties know what they're talking about. Using key terms like "security deposit," "minimum contract term," or "assigned parking" lends precision and authority to the conversation. And finally, the impeccable grammar and varied phrasing keep the conversation flowing without being boring or containing distracting errors. discussions—to better suit formal landlord-tenant dynamics. Correcting these could make the communication more effective by fostering trust, minimizing misunderstandings, and encouraging collaborative outcomes. This reflection highlights how detailed language in rental scenarios supports informed decisions, and by incorporating these enhancements, I can improve my own skills in adapting language to nuanced, relationship-building contexts, ultimately leading to more equitable and efficient interactions.

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Ralph: Hi, I'm traveling to Brazil. I'd like my boarding pass.

Advisor: Hi, good morning. Of course. We must check in first. Please give me your pager.

Ralph: Of course. Advisor: Mr. Ralph, we've already checked in. Here's your boarding pass. Obrigado tenha uma boa viagem

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Reflection on Airport Check-in Scenario 

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Reflection on Airport Check-in Scenario 

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The airport check-in conversation is a brilliant example of how language is optimized for brevity and efficiency. Its greatest strength lies in its clarity and straightforward structure: ¿short phrases like “Could you please check in?" or "Here is your boarding pass" ensure that vital information is exchanged instantly, which is crucial in a pressure-driven environment.

The tone is always professional and courteous. The clever use of politeness strategies like "please," "thank you," and "may I/may I" maintains respect and demonstrates cultural sensitivity. Furthermore, the vocabulary is specific and to the point, employing aviation terms like "boarding pass" and "flight number," which not only adds precision but also projects an image of expertise. Impeccable grammar is the icing on the cake, ensuring the conversation flows smoothly.

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My scenarios are Job interview and Ordering food at a cafe with my friends

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My scenarios are a job interview and a classroom discussion.

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Josh: Hi! I saw your ad for the apartment on Park Avenue. Is it still available?

Landlord: Hi! Yes, it's available.

Josh: Great. How many bedrooms does it have?

Landlord: It has one bedroom and one bathroom.

Josh: Good. How much is the monthly rent?

Landlord: It's $750 and includes water and gas.

Josh: Sounds good to me. Is there parking?

Landlord: Yes, it includes one parking space.

Josh: Great! Can I see it this weekend?

Landlord: Sure, Saturday at 11 a.m. works.

Josh: Great, thanks!

Landlord: You're welcome. See you then!

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Scenario #2. Buying something in a store 

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Scenario #2. Buying something in a store 

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STEP 1

Shop Assistant: Good afternoon! How can I help you today?

Customer: Hi! I’m looking for a black jacket, size medium.

Shop Assistant: Of course. We have some new ones over here. Would you like to try this one on?

Customer: Yes, please. It looks nice. How much is it? Shop Assistant: It’s $45. It’s on sale today.

Customer: That’s great. I’ll take it, please.

Shop Assistant: Perfect! Would you like to pay by cash or card? Customer: By card, thank you.

STEP 2

The language used in this scenario is neutral and friendly, making it suitable for everyday customer service situations. Both the customer and the shop assistant use simple, clear sentences containing shopping-related vocabulary such as 'size', 'sale', 'price' and 'try on'. The tone is polite and warm, creating a comfortable interaction. The assistant offers help and suggestions, while the customer asks questions and makes polite requests. Phrases such as 'How can I help you?', 'please' and 'thank you' demonstrate courtesy and cooperation. This language is appropriate for the informal yet respectful context of a store conversation, promoting effective and pleasant communication.

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Scenario 2: Ordering food at a cafe with my friends

Characters:

Santiago (friend 1)

Jose Luis (friend 2)

Andres (me)

julian (waiter)

Conversation:

Waiter: Good day, How can I help you today?

Me: Hi, Could I have a chocolate and bread, please?

Santiago: I would like an aromatic one and a roscón.

Jose Luis: I think I will have a latte with a cookie.

Waiter: Perfect, Anything else?

Me: That is all, thank you.

Step 2: Analysis of the language used

Formality: The conversation is informal between friends una conversacion relaxed and natural, polite with the waiter using please and thank you

Vocabulary: Focused on foods and drinks such as chocolate, bread, coffee with milk, cookies, and aromatic tea. Everyday English, clear and appropriate to the context.

Grammar: The requests are grammatically correct and polite: Could I have… modal for polite request. Also in I would like… formal but natural structure for ordering. And also in I think I will have… shows hesitation and decisión making naturally.

Pragmatics:

Politeness markers are used properly with the waiter please, thank you.

Key points to improve:

Before going to a café, practice phrases for ordering food and drinks, focusing on tone and natural flow. Use polite expressions Could I have…?, Would you mind…? and common small talk phrases How is your day going?, “It smells great in here!. This will make interactions smoother, friendlier, and more authentic in real situations.

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Scenario 1: job interview

Characters:

Angelica (interviewer)

Andres (candidate)

Conversation:

Angelica: Good morning andres. Thank you for coming in today. Could you start by walking me through your experience?

Andres: Good morning angelica. Thank you for this opportunity. I have been working as an accounting assistant for about four years, primarily for hydrocarbon transportation companies. In my previous position, I managed the company's general payroll and third-party payments.

Angelica: That is impressive. Could you give me a specific example of how much money you handled in third-party payments?

Andres: Of course. This year, I worked with a company called Adispetrol, where we took a 30 percent cut of every revenue the company recorded to advance payments to third parties, thus paying off our debt with them.

Angelica: How do you keep your work organized when it comes to paying off outstanding loans and bank advances?

Andres: I regularly attend revenue management sessions with my team, and participate in webinars with the managers in charge to authorize payment releases. I also dedicate time each week to reading case studies and experimenting with new tools.

Angelica: What interests you most about this accounting assistant position?

Andres: I am particularly drawn to your company's innovative approach to customer acquisition and data driven culture. I believe my experience in scaling and operations would be valuable for your growth phase.

Step 2: Analysis of the language used

Formality: Andres maintains a respectful tone and uses appropriate structures for an interview.

Vocabulary: Specific vocabulary from the accounting and área financial was used in the parts "hydrocarbon transportation companies", "third-party payments", "revenue management" and "payment releases".

Grammar: Correct use of the present perfect continuous ("I have been working"), past simple ("I managed") and conditional ("would be valuable").

Pragmatics:

Courtesy: “Thank you for this opportunity,” “Of course.”

Clarity: Explains accounting processes in an understandable way.

Confidence: Presents himself as competent without being arrogant.

Key points to improve:

Coherence: I feel that the interview should have focused on accounting aspects instead of diverting into different topics also I should have used more technical and specific terms from the accounting profession.

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Teacher: Today we’re talking about ways to reduce pollution. Any ideas?
Student A: I think schools should teach more about recycling.
Student B: I agree. If students learn early, they can help protect the planet.
Student C: I also think people should use public transportation more often.
Teacher: That’s a great point. What challenges might people face with that?
Student C: Maybe the buses are too crowded or not always on time.
Teacher: Very true. What could the government do to improve that?
Student A: Add more buses or create bicycle lanes.
Teacher: ¡Excellent suggestions, everyone!

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Interviewer: Good afternoon. Please have a seat.
Candidate: Thank you. Nice to meet you.
Interviewer: Nice to meet you too. ¿Can you tell me a little about yourself?
Candidate: Sure. I recently finished my degree in foreign languages, and I’ve worked part time in customer service for two years.
Interviewer: That’s great. What would you say are your strengths?
Candidate: I’m very organized, I communicate well, and I work well under pressure.
Interviewer: Excellent. Why do you want to work for our company?
Candidate: Because I admire your focus on teamwork and professional growth.
Interviewer: Wonderful answer. We’ll contact you soon.
Candidate: Thank you very much for your time.

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My scenarios are a medical appointment between a patient and a doctor and buying something in a store

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Scenario 1: At the Airport – Planning a Trip

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Scenario 1: At the Airport – Planning a Trip

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Context:

I'm traveling with my family to Cancun for my first international vacation. I arrive early at El Dorado International Airport and head to the airline counter to check in. I want to make sure everything is ready before the flight: my luggage, boarding passes, and gate information.

Dialogue:

Airline Agent: Good morning! Welcome to Avianca Airlines. How may I help you?

Mariham: Good morning! I have a flight to Cancun with my family and I'd like to check in, please.

Airline Agent: Of course. Could you please show your passports and tickets?

Mariham: Yes, here they are. We are four passengers in total.

Airline Agent: Thank you. Are you checking luggage today?

Mariham: Yes, we have three large suitcases and one small one.

Airline Agent: Okay. Please place your bags on the scale.

Mariham: Okay. Is there a weight limit for luggage?

Airline Agent: Yes, each bag must weigh less than 23 kilograms. Okay, both are fine.

Mariham: Great! Could you tell me which gate we should go to?

Airline Agent: Sure. Your flight will depart from Gate 23, and boarding will begin at 10:15 a.m. The flight departs at 10:45 a.m.

Mariham: Great. How long will the flight be?

Airline Agent: It's approximately three hours and thirty minutes. You should arrive in Cancun around 2:15 p.m. local time.

Mariham: Thank you! One more question: where is the security checkpoint?

Airline Agent: It's straight ahead, then turn left. After that, you'll find passport control.

Mariham: Understood. Thank you very much for your help.

Airline Agent: You're welcome, Ms. Martinez. Have a safe and pleasant flight!

Mariham: Thank you! Have a nice day!

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Hi guys, I hope you're all doing well. I'm sharing the scenarios I chose:

My scenarios are:

Scenario 1: A trip with my family to Cancun.

Scenario 2: Class debate on the importance of English.

Thank you very much.

Sincerely, Mariham Martinez

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Scenario #1 A medical appointment between a patient and a doctor 

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Scenario #1 A medical appointment between a patient and a doctor 

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STEP 1

Doctor: Good morning. How are you feeling today?

Patient: Good morning, doctor. I’ve been feeling a bit dizzy and tired since Monday.

Doctor: I see. Have you had any other symptoms, like a headache or fever?

Patient: Yes, I’ve had a mild headache, but no fever.

Doctor: Alright. Have you been eating and sleeping well lately?

Patient: Not really. I haven’t been sleeping well these days.

Doctor: That could be part of the problem. I’ll check your blood pressure and maybe order a blood test.

STEP 2

The language used in this scenario is formal and polite, and is therefore appropriate for a professional context, such as that between a doctor and a patient. Both speakers use clear grammar and health related vocabulary, such as 'dizzy', 'tired', 'headache' and 'blood pressure'. The tone is respectful and calm, demonstrating empathy and professionalism. The doctor asks questions to gather information and gives instructions in a soft, courteous manner, while the patient responds clearly and cooperatively. Expressions such as 'good morning', 'please' and 'thank you' demonstrate politeness, and the interaction reflects cultural norms of respect and clarity in medical conversations.

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Context:

Gabriela is in her English class at school. The teacher asks the students to debate why learning a second language, especially English, is important in modern life. Gabriela and her classmates share their opinions and experiences.

Dialogue:

Teacher: Good morning, everyone! Today we're going to talk about the importance of learning a second language. Who's up for it?

Gabriela: Good morning, teacher! I think learning another language is essential today because it helps us communicate with people from different countries.

Teacher: Excellent point, Gabriela! Communication is very important. What other reasons can you think of?

Gabriela: Well, it also gives us more job opportunities. Many companies prefer people who speak English fluently.

Classmate (Juan): I agree with you, Gabriela. In my case, I want to travel and work abroad, so English is a great advantage.

Gabriela: Exactly! In addition to work, I think learning English also helps us understand other cultures. For example, when I listen to music or watch movies in English, I can learn new words and expressions.

Teacher: What a great example! So, you're saying that learning languages ​​can also be fun and part of our daily lives?

Gabriela: Yes, teacher. I practice every day by watching videos, reading stories, and sometimes talking to my friends in English.

Teacher: Great, Gabriela! That's the right attitude! And you, Ana? Do you agree with Gabriela's opinion?

Ana: Yes, I share it. I think learning English gives us more confidence when speaking with people from other countries.

Teacher: Great! I'm so happy to hear your ideas. Remember, learning a new language opens the door to many opportunities: professional, cultural, and personal.

Gabriela: Thank you, teacher. I really enjoy learning English because I know it will help me in the future.

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Scenario 2: Debate in an English Class – Language Analysis

In this scenario, the language used is formal or somewhat neutral, appropriate for a class discussion. Participants, including the teacher and students (in this case, Gabriela), express themselves with respect and clarity. Expressions such as "Good morning, teacher," "I think," "I agree with you," and "Thank you" demonstrate courtesy and good communication habits, appropriate for an academic context.

The vocabulary is appropriate and related to education and language learning. Words such as "communicate," "job opportunities," "cultures," "expressions," and "confidence" are used correctly. The conversation also includes connectives such as "well," "exactly," and "in addition to," which make the dialogue more natural and fluid.

The grammar is correct and consistent with intermediate English. Sentences such as "I practice every day by watching videos" and "Learning a new language opens the door to many opportunities" are structured and coherent.

From a pragmatic perspective, the dialogue demonstrates effective interaction between the teacher and students. The use of courtesy, agreement, and expression of opinions reflect cooperation and respect. The teacher encourages participation, and students express their ideas with confidence and clarity. The conversation uses clear, courteous, and grammatically correct English, with vocabulary and expressions appropriate for a respectful and educational classroom environment.

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Scenario 1: At the Airport – Travel Planning – Linguistic Analysis

In this scenario, the language used is formal, which fits the context of a conversation between a passenger (in this case, me) and an airline agent. Both speakers are polite and respectful, using expressions such as "Good morning," "please," "thank you," and "you're welcome." The tone is professional and appropriate for an airport situation.

The vocabulary is specific and precise, including words such as "flight," "baggage," "boarding pass," "gate," and "security check," which have been covered in previous tasks. These terms make the dialogue realistic and easy to understand.

The grammar is correct, with clear and structured sentences, for example: "I would like to check in, please" and "Each bag must weigh less than 23 kilograms." From a pragmatic point of view, the dialogue demonstrates appropriate use of courtesy. Mariham asks questions using "could" and "would," and the agent politely responds with expressions like "Have a safe and pleasant flight." The conversation is formal, courteous, and grammatically correct, with vocabulary and expressions appropriate for an airport environment.

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Reflection – Scenario 2: Debate in an English Class

In this classroom scenario, the language was clear, respectful, and slightly formal, which is appropriate for an academic setting. The dialogue showed a balanced interaction between the teacher and students, using expressions such as "I think," "I agree with you," "Exactly," and "Thank you, teacher." These phrases politely express opinions and create a cooperative tone. The vocabulary used was appropriate and related to the topic, including words such as "communicate," "job opportunities," "trust," and "cultures," which made the conversation meaningful and connected to real-life situations. The grammar was correct and consistent with intermediate-level English, for example, in the sentences "Learning a new language opens the door to many opportunities" and "I practice every day by watching videos."

A strong point of this dialogue is the natural conversational flow and the use of connectives such as "well," "exactly," and "in addition to," which make the exchange sound fluid. However, one area where I could improve would be the introduction of more varied academic vocabulary. For example, instead of repeating "important," I could use alternatives such as "essential," "valuable," or "beneficial." Additionally, students could include more examples or explanations to support their ideas, such as mentioning specific skills they develop while learning languages.

Another improvement could be to expand responses with short connecting expressions such as "from my point of view" or "I completely agree because..." to make them sound more natural in academic discussions. This dialogue demonstrates an appropriate and courteous tone, demonstrating effective communication in an educational setting.

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Reflection – Scenario 1: At the Airport – Planning a Trip

In this scenario, the language used was clear, courteous, and formal, appropriate for an interaction between a passenger and an airline agent. The dialogue demonstrated good use of polite expressions such as "Good morning," "please," "thank you," and "you're welcome." These expressions helped maintain a respectful and professional tone throughout the conversation. The vocabulary was also well-chosen, using precise travel-related words such as "flight," "boarding pass," "baggage," "gate," and "security check," making the communication clear and realistic. The grammar was precise, with correct sentence structures and verb tenses. For example, the phrase "Could you show me your passports and tickets?" is grammatically correct and courteous.

A strength of the dialogue is that it reflects the natural English used in airports. Follow cultural norms of politeness and use modal verbs correctly (could, would) to make requests smoother and more formal. However, there are some areas where I need to improve. Some sentences could be made smoother by adding connectives or transitions; for example, changing "Okay. Is there a weight limit for luggage?" to "Okay, thanks. By the way, is there a weight limit for luggage?" to make it sound more natural. Additionally, the repetition of words like "great" could be replaced with synonyms like "perfect" or "okay" to further enrich my vocabulary.

Improving these small details would make the conversation sound even more natural and professional. The dialogue already demonstrates an understanding of formality and politeness in everyday communication, essential skills for successful interaction in English-speaking environments.

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Specific Examples and Suggestions (Scenario 1: At the Airport)

Example 1 (Grammar):

I could change "Okay. Is there a weight limit for luggage?" to "Okay, thanks. By the way, is there a weight limit for luggage?"

This makes the sentence more natural and polite with a transition phrase.

Example 2 (Vocabulary):

Instead of repeating "great," I can use synonyms like "perfect," "excellent," or "okay."

This adds variety and makes the language sound more fluid.

Example 3 (Detail):

I can add more specific travel phrases, for example:

"Could you tell me what time boarding begins?" instead of simply "What time do we board?"

This sounds more professional and polite.

Before an airport interaction, I can practice using travel-related phrases and modal verbs (could, would, may) to sound more natural and respectful.

Additionally, I can listen to short conversations at airports to improve my pronunciation and fluency.

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Specific Examples and Suggestions (Scenario 2: English Class Debate)

Example 1 (Vocabulary):

I would replace repeated words like "important" with "essential," "beneficial," or "valuable."

This improves the academic tone and vocabulary.

Example 2 (Grammar):

In the sentence "I think learning English is very important," I can correct it to "I think learning English is very important."

This corrects the verb form after "think."

Example 3 (Detail):

I can add examples to support the ideas:

Instead of "Learning English helps you find a job," I can say "Learning English helps you find a better job because many companies require international communication."

This reinforces and completes the argument.

For next time, you could prepare a list of debate connectives and expressions, such as "from my point of view," "I totally agree," "that's a good point," and "also."

Practicing these will make debates more fluid and academic.

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Step 2: Analysis of  language used in each scenario

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Step 2: Analysis of  language used in each scenario

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Scenario 1: Job Interview

The language is formal, which is appropriate for a professional interview context. Both the interviewer and candidate use polite expressions and complete sentences without slang; respectful greetings, direct but courteous questions, and structured responses. The vocabulary is work-related and professional, including words like degree, strengths, organized, teamwork, professional growth, it demonstrate competence, and motivation. There is no informal language or idioms, which reinforces the formal tone. The grammar is accurate and varied. The candidate correctly uses past tense (I recently finished my degree), present perfect (I’ve worked part-time), and simple present (I communicate well). Sentence structures are clear and concise.

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Step 2: Analysis of  language used in each scenario

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Step 2: Analysis of  language used in each scenario

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Scenario 2: Classroom Discussion.

The students use conversational English, but without slang or overly informal expressions. The vocabulary focuses on academic and environmental topics, including pollution, recycling, public transportation, government, bicycle lanes. These are contextually appropriate and show subject-specific language use. Sentence structures are simple but coherent, facilitating natural classroom communication, students express agreement politely,Students express agreement politely (“I agree”), provide reasons, and respond to teacher prompts without interrupting — showing turn-taking norms. The teacher validates ideas with supportive feedback (“That’s a great point,” “Very true”). The language is neutral and academically appropriate, using polite, cooperative, and clear expressions.

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STEP 3: Short reflection of each scenario

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STEP 3: Short reflection of each scenario

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Reflection on Scenario 1: Job Interview

The job interview scenario demonstrates how language functions formally to express professionalism, respect, and competence. In this situation, both the interviewer and the candidate use structured, polite, and grammatically accurate sentences that reflect the seriousness of the context. Formal greetings such as “Good afternoon” and “Please have a seat” establish a respectful tone, while expressions like “Thank you. It’s nice to meet you” show appropriate social etiquette. The vocabulary is clearly chosen to suit a professional setting, including words such as strengths, degree, teamwork, and professional growth, which communicate confidence and relevant experience without sounding casual.

The candidate’s responses are well-organized and concise, using clear grammar and varied tenses to convey both past experiences and current abilities. For example, “I recently finished my degree” shows correct use of the past tense, while “I communicate well” uses the present simple to describe ongoing skills. Pragmatically, the exchange shows mutual politeness and cultural awareness, as both speakers respect turn-taking and use formal tone markers common in English-speaking business cultures.

Reflecting on this scenario highlights how important language choice is when trying to make a positive impression. Formal vocabulary, correct grammar, and polite expressions are essential for demonstrating professionalism. The conversation also emphasizes that tone and word choice must match the context; being too casual could seem disrespectful, while being overly formal might sound unnatural. This balance between professionalism and approachability reflects the social expectations of workplace communication and illustrates how language is shaped by purpose, audience, and cultural norms.

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STEP 3: Short reflection of each scenario

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STEP 3: Short reflection of each scenario

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Reflection on Scenario 2: Classroom Discussion

The classroom discussion scenario illustrates how language is used in an academic but interactive context. Unlike the formal tone of the job interview, the register here is neutral to semi-formal, creating an environment that encourages participation and exchange of ideas. The teacher’s use of open-ended questions, such as “Any ideas?” and “What challenges might people face with that?”, promotes student engagement and critical thinking. Meanwhile, the students respond politely using expressions like “I think,” “I agree,” and “Maybe”, which soften opinions and show respect for others’ contributions. This reflects the cooperative and supportive communication style typical in educational settings.

The vocabulary used is academic and topic-specific, including pollution, recycling, public transportation, and government. These words are appropriate for a classroom discussion about environmental issues and demonstrate the use of specialized language for educational purposes. Grammatically, the sentences are simple but accurate, allowing for clear expression without confusion. Modal verbs such as should, could, and might help students express suggestions and possibilities — key skills in academic discourse.

Pragmatically, the interaction models respectful dialogue and positive feedback. The teacher validates students’ ideas with encouraging comments like “That’s a great point” and “Very true,” reinforcing confidence and maintaining a friendly classroom atmosphere. Cultural norms of politeness, cooperation, and active listening are observed throughout the exchange.

Reflecting on this scenario highlights that effective communication in academic settings depends on clarity, respect, and collaboration. Language must balance accuracy with approachability so students feel comfortable participating. The use of polite expressions, supportive feedback, and relevant vocabulary allows meaningful interaction and knowledge sharing. This scenario demonstrates that classroom communication is not only about correctness but also about building understanding and community through language.

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STEP 4 Specific Examples and Suggestions:

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STEP 4 Specific Examples and Suggestions:

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Scenario 1: Job interview.

Grammar: Change “¿Can you tell me a little about yourself?” to “Can you tell me a little about yourself?”, the inverted question mark (¿) is used in Spanish, not in English. Removing it will make the question grammatically correct and natural in English.

Vocabulary: In the part “Because I admire your focus on teamwork and professional growth.” It´s much better improve “Because I admire your strong commitment to teamwork, innovation, and opportunities for professional growth.” adding “strong commitment” and “innovation” enriches the vocabulary and sounds more confident and professional, which is suitable for a job interview context.

Detail: instead of writing “I recently finished my degree in foreign languages, and I’ve worked part time in customer service for two years.” write better “I recently graduated with a degree in Foreign Languages, where I focused on translation and communication skills. For the past two years, I have worked part-time in customer service, developing my ability to handle clients and resolve issues efficiently.” To enhance, adding specific details about the degree and the skills developed makes the answer richer and more impressive.

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Scenario 2: Shopping Conversation

Step 3: Reflection

The interaction between the customer and the shop assistant in this store conversation was friendly, polite and natural. Greetings such as 'Good afternoon!' and 'Hi!' established a positive tone from the outset. Both participants used clear, direct language that was appropriate for the shopping context. The customer made specific requests, such as 'I'm looking for a black, medium-sized jacket', demonstrating clarity and confidence. The shop assistant responded helpfully and professionally, offering assistance ('Would you like to try this one on?') and providing clear price information.

A key strength of this dialogue was the use of polite expressions and transactional vocabulary related to shopping, such as 'try on', 'on sale', 'cash or card', and 'I'll take it'. The tone remained cordial and cooperative throughout, reflecting an effective use of social and communicative skills in customer service.

However, the dialogue could be improved by adding small conversational elements to make it sound more natural. For instance, the shop assistant could compliment the customer on their choice ('That colour suits you well'), or the customer could ask a question about the product features ('Is it waterproof?'). Including these details would make the interaction more engaging and realistic.

Step 4: Specific Examples and Suggestions

Example 1 (Vocabulary): Add expressions such as 'I’m interested in...' or 'Do you have this in another colour?' to increase conversational variety.

Example 2 (detail): The assistant could say, 'This jacket is made of cotton and has inner pockets,' to provide more product information.

Suggestion: Practise common shopping phrases to improve fluency and sound more natural in real customer service situations.

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Step 4 – Specific Examples and Suggestions:

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Step 4 – Specific Examples and Suggestions:

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Scenario 2: Classroom Discussion

Grammar: the example for this could be The inverted exclamation mark (¡) “¡Excellent suggestions, everyone!” is a Spanish punctuation mark and should not be used in English. Removing it ensures correct grammar and consistency in English writing.

Vocabulary: in the expression “I also think people should use public transportation more often.” may change it by “I also believe people should rely more on public transportation to reduce traffic congestion and air pollution.” Using “believe” instead of “think” adds variety and formality. Adding “rely more on” and including specific results (“to reduce traffic congestion and air pollution”) makes the sentence richer and more academic.

Detail: in the sentence “Add more buses or create bicycle lanes.” may improve “The government could add more buses during peak hours and build safe bicycle lanes.”

Adding specifics (when and where buses should be added, and why bicycle lanes are useful) deepens the idea and demonstrates critical thinking.

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Scenario 1: Doctor's Appointment

Step 3: Reflection

During the appointment, the language used was polite, clear and appropriate for a professional context. The patient used respectful expressions such as 'Good morning, Doctor' and 'I've been feeling a bit dizzy and tired since Monday', demonstrating courtesy and temporal precision. The tone of the conversation was formal, as would be expected in a doctor-patient interaction, and this allowed for effective communication. The doctor also used empathetic and professional language, responding with phrases such as 'I see' and 'That could be part of the problem', showing attention and care.

Strengths include the correct use of verb tenses, particularly the present perfect ('I've been feeling...'), which accurately conveys a condition that began in the past and continues in the present. The vocabulary was simple yet medically relevant, incorporating terms such as 'dizzy', 'tired', 'headache', and 'blood pressure'. The dialogue was coherent and easy to follow, helping to build trust between patient and doctor.

However, there is still room for improvement. For example, the patient could have provided more detailed descriptions of their symptoms, such as explaining the intensity or frequency of the headache. The doctor could have asked additional questions to gather more specific information. These small adjustments would help both parties to achieve a clearer and more effective exchange of information.

Step 4: Specific examples and suggestions

Example 1 (vocabulary): Instead of saying 'a bit dizzy and tired', the patient could say 'slightly dizzy and constantly tired' to describe their symptoms more accurately.

Example 2 (detail): The patient could add 'I also feel weak and have trouble concentrating' to provide the doctor with more useful information.

Suggestion: Before the appointment, the patient could prepare a short list of their symptoms and when they began, to help them communicate effectively.