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https://drive.google.com/file/d/1mUPrYWsWRynbO3Fj7rMko56eeuMj-vs_/view?usp=sharing

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BORANG C - PENILAIAN PRESTASI PELAJAR (PENYELIA FAKULTI)

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Hello and Hi !
My name is Mohd Saiful Bin Jamil (H18B0232) from Universiti Malaysia Kelantan. I had been through my internship at McDonald Subang DT SS15. This is my daily journal as a McDonald Crew.

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Day 106 (3/7/2022)

My Last Week of internship!

3.00 pm - 6.00 pm
Today, I work at side 2. Prepare the burger according to the customer's request and wrap the burger.

6.00 pm - 6.30 pm
Break

6.30 pm - 11.00 pm
Help the presenter at Drive-Thru as a drink drawer. There are many customers today at Drive-Thru compared to the Dine-in customers, so the manager asked me to help prepare the drinks at the Drive-Thru station.

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Day 99 (26/6/2022)

9.00 am - 11.00 am
Today, the delivery lorry come to deliver the raw stock and item. These are the chiller items, freezer items, dry store items and backyard items. I need to arrange the items in the designated store.

11.00 am - 11.30 am
Break

11.30 am - 3.00 pm
I work at a Front Counter. I need to prepare and serve the order from the customers. I'm also need to stock up the item when the restaurant does not have the customers, like ice-cream cone, water cup and lids, sauce and spoon and fork. This is because to avoid disruption of work when there are many customers.

4.00 pm - 5.00 pm

Work at side 3 (Kitchen Station). I need to prepare 'Nasi Lemak', pie and porridge before go back home.

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Day 92 (19/6/2022)

6.00 pm - 8.00 pm
My task for the day is to prepare "Ayam Goreng". After that, I was responsible for cleaning the "Ayam Goreng" station and washing any and all utensils that I had used.

8.00 pm - 8.30 pm
Break

8.30 pm - 2.00 am
I had been to be a front counter runner. I need to serve the product to the customer. I also need to prepare the order within 30 seconds. Before shipping or delivering a product to a customer, I need to ‘double-check’ the customer’s order.

2.00 am - 3.00 am
Closing. I was cleaning the front counter and doing scrub and mopping.

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Day 85 (12/6/2022)

3.00 pm - 5.30 pm
After I punch in, I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

5.30 pm - 6.00 pm
Break

6.00 pm - 11.00 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

11.00 pm - 12.00 am
Start filtering the fryer station.

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Day 78 (5/6/2022)

5.30 am - 6.30 am
Punch in. Stock up all item before McDonald Subang DT SS15 start its operation at 6.30 morning.

6.30 am - 10.30 am
I work at side 2. Make and wrap the burgers properly by following the standard operation procedure (SOP). At this time, I need to prepare the breakfast menu like sausage muffins, crispy chicken muffins and scrambled egg sandwiches.

10.30 am - 11.00 am
Break

11.00 am - 1.00 pm
I need to prepare all the necessary things to make fried chicken at the chicken site. And after finishing the cook, we also need to clear all the tools we used. I also sift the chicken flour because we need a flour-like new to make the chicken look crispy.

1.00 pm - 2.30 pm
Open COD 2. Take orders from the drive-thru customers and ask them to pay at COD 1. Before going home at 2.30 pm, I stock up the item at the Drive-thru station.

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Day 71 (29/5/2022)

6.00 pm - 8.00 pm
Punch in. I need to cook the patty and also the porridge, pie and Nasi Lemak. I need to communicate with cashiers and crew members if the product is not ready yet to sell to the customers.

8.00 pm - 8.30 pm
Break

8.30 pm - 1.00 am
After a break, I work at the front counter. I take orders accurately, operate the register and POS system. After that, run orders, take orders, operate a POS system, and present customers with purchase food.

1.00 am - 2.00 am
Start filtering the fryer station.

2.00 am - 3.00 am
Closing. Cleaning side 3 station.

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Day 64 (22/5/2022)

7.00 am - 11.00 am
I need to be a presenter at 'Drive-Thru' section. Need to be faster and check the product before give the order to the customers.

11.00 am - 11.30 am
Break

11.30 am - 2.30 pm
Continuing work as a presenter at drive-thru station. I need to give the customers' order correctly. Review the products provided by ‘Drive-Thru Runner’ before giving them to customers. I always have to be friendly to serve customers with patience. I also need to greet customers with a smile.

2.30 pm - 3.00 pm
Stock up all the items like drink cups and lids, coffee in the machines, the chilli and ketchup sauce, sundae in the ice cream machines and others before going home.

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Day 57 (15/5/2022)

6.00 pm - 8.00 pm
It is vital for me to clean up the area known as the "Lobby." Both a dining area and a restroom are located in the lobby of the building. It is important for me to lift the tray, wipe down the table, broom, and mop, in addition to performing the other jobs associated with cleaning. When the garbage cans are getting near to being completely full, it is necessary that I do not forget to change the trash bags that are currently inside of them.

8.00 pm - 8.30 pm
Break

8.30 pm - 11.00 pm
My position is at the grill station. Prepare a grilled round egg and a gcb. After that, assemble and package the burger in accordance with the instructions provided by the customer.

11.00 pm - 3.00 am
I'm doing backsink today. I need to wash all equipment that has been used.

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Day 50 (8/5/2022)

2.00 pm - 5.00 pm
Today, I need to be Runner for the Drive-Thru station. I need to see on the screen what the customers had ordered at the Drive-Thru counter, put their food into the bag, and pass it to the 'presenter'. I need to check the product carefully before giving it to the presenter.

5.00 pm - 5.30 pm
Break

5.30 pm - 8.00 pm
After a break, I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

8.00 pm - 11.00 pm
I need to prepare the porridge, Nasi Lemak and apple pie. After that, I need to cook the patty like McChicken, Spicy Deluxe, Fillet o Fish, Spicy McCrispy, Value Chicken and nuggets. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

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Day 43 (1/5/2022)

OFF-DAY (RAYA HOLIDAYS)

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Day 36 (24/4/2022)

5.30 am - 6.30 am
Punch in. Stock up all item before McDonald Subang DT SS15 start its operation at 6.30 morning.

6.30 am - 10.00 am
Getting familiar with the station observation checklist for the grill section, but for the breakfast menu. For the breakfast menu, this area is responsible for cooking the sausage and scrambled eggs. The crew trainer is going to walk through the station observation checklist with you and show you how to create the product. After that, I received instruction from the crew trainer and cooked until I had mastered the use of everything in that section of the equipment.

10.00 am - 10.30 am
Break

10.30 am - 2.30 pm
I work at Side 3 (Kitchen Section). It is necessary for me to prepare "Nasi Lemak," a pie, and porridge. In addition to that, I have to get the regular menu items ready, such as the "Spicy Deluxe" and the "McChicken" patty. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

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Day 29 (17/4/2022)

3.00 pm - 5.30 pm
My first job after punching in is working the front counter and cash register. This location where every menu has a list on that screen, and all that is required of me is to click on the relevant menu item to fulfil the requirements of the customers. Because we need to serve customers in a timely and conscientious manner, this department is also responsible for ensuring that there is sufficient money on the counter.

5.30 pm - 6.00 pm
Break

6.00 pm - 12.00 am
The management asked me to work as a drink drawer while also assisting the "Drive-Thru Presenter" in putting the condiment on each food that customers had ordered in the drive-thru.

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Day 22 (10/4/2022)

9.00 am - 12.00 pm
At Drive-Thru, where I work, my job title is "Presenter." It is imperative that I give the orders of the customers in the correct manner. Before releasing them to customers, 'Drive-Thru Runner' will first review the products it has offered. In order to service customers with patience, I must always have a friendly approach. In addition to that, it is necessary for me to smile and greet customers.

12.00 pm - 12.30 pm
Break

12.30 pm - 5.00 pm
Continuing as a 'Drive Thru Presenter'. Stock-up on the items before I went back home.

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Day 15 (3/4/2022)

6.00 pm - 8.30 pm
Punch in. Today, I work at the front counter. I take orders accurately, operate the register and POS system. After that, run orders, take orders, operate a POS system, and present customers with purchase food.

8.30 pm - 9.00 pm
Break

9.00 pm - 2.00 am
Continuing work at the front counter. I need to greet customers with a smile and maintain a fast speed of service, especially during rush times.

2.00 am - 3.00 am
Closing. Clean every working station.

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Day 16 (4/4/2022)

6.00 pm - 8.00 pm

Today, I work in the kitchen section. I must prepare food and package it properly to be delivered to customers. I also need to follow the recipe for preparing all foods. The other senior crew had to teach me how to prepare and wrap the burger correctly.

8.00 pm - 8.30 pm

Break

8.30 pm - 2.00 am

Continuing work in the kitchen section. I need to tidy up the wrapping burger technique. I also need to remember the recipe for every menu at McDonald's. Since this was the first time for me, this was hard.

2.00 am - 3.00 am

Closing. Clean the workstation.

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Day 8 (27/3/2022)

7.00 am - 9.45 am
I had been assigned to work at kitchen section. During this time, I need to prepare for the breakfast menu. I baked and cook the 'Muffin Bun' and 'Value chicken patty'.

9.45 am - 10.00 am
At this time, I need to prepare to cook the regular menu patty like Spicy deluxe, McChicken, nuggets, and fillet o fish. This is because the breakfast menu will be ended at 10 am and the regular menu will be sold to the customer after 10 am.

10.00 am - 11.00 am
Continuing cook the patty and also the porridge, pie and Nasi Lemak. I need to communicate with cashiers and crew members if the product is not ready yet to sell to the customers.

11.00 am - 11.30 am
Break

11.30 am - 2.30 pm
Continuing work in the kitchen and prepares orders for customers. I'm also need to always applies food safety principle during cooking the product.

2.30 pm - 3.00 pm
Stock-up the product before going back home. Sweep and mop the floor.

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Day 9 (28/3/2022)

8.00 am - 10.30 am
Punch in. I work at Side 3 (Kitchen Section). I need to cook 'Nasi Lemak', pie, and porridge. I also need to cook 'Value Chicken' patty and baked the muffin for the breakfast menu.

10.30 am - 11.00 am
Break

11.00 am - 2.00 pm
Continuing to work at side 3. Need to prepare and cook the regular menu like 'Spicy Deluxe' and 'McChicken' patty. The patty that already cooks must put in the tray within 10 second after cooking.

2.00 pm - 4.00 pm
I need to be a presenter at 'Drive-Thru' section. Need to be faster and check the product before give the order to the customers.

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Day 1 (20/3/2022)

10.00 am - 12.00 pm
The first day of my internship at McDonald's Subang Jaya SS15. I wait for the Manager in the Crew Room for a little talk of briefing about the how to work in the environment in the McDonald.

12.00 pm - 1.00 pm
The manager shows me around the McDonald's and highlights the important place that I must remember and take note about it. He also introduces me with the all staff there too.

1.00 pm - 1.30 pm
Take a break

1.30 pm - 5.30 pm
The manager put me in the kitchen. The staff teach me how to cook the patties like McChicken,Spicy Deluxe patties, nuggets in batch fried section.

5.30 pm - 6.00 pm
The staff informed me to do stock up the item from the chiller before I go back. This can easier the other staff who are still doing the work at the kitchen side.

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Day 2 (21/3/2022)

10.00 am - 1.00 pm
For the second day of my internship, the manager put me as a 'drink drawer' at a drive-thru counter. I learned how to handle the drink dispenser and coffee machine well and I need to be faster serving the drinks for the drive-thru customers.

1.00 pm - 1.30 pm
Break.

1.30 pm - 5.45 pm
Continue with the drink-drawer work while the staff who work as a 'presenter' at the drive-thru teach me how to work as a presenter.

5.45 pm - 6.00 pm
Stock-up the item like drink cup and lids and the sauce (Chilli sauce, ketchup, barbeque and sweet sour sauce).

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Day 3 (22/3/2022)

3.00 pm - 6.00 pm
I had been to be a front counter runner. I need to serve the product to the customer. I also need to prepare the order within 30 seconds. Before shipping or delivering a product to a customer, I need to ‘double-check’ the customer’s order.

6.00 pm - 6.30 pm
Break

6.30 pm - 11.00 pm
Continuing to front counter runner work. Need to be faster to prepare and serving the food to the customer.

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Day 4 (23/3/2022)

4.00 pm - 8.00 pm
I have been ordered to work at 'French fries' section. I need to frying the fries within in 2 minutes and 53 second. After the fries are well-done cook, I need to put the fries into the 'Fries box'. During peak hours, fries should be cooked immediately to avoid delays in handing over french fries to customers.

8.00 pm - 8.30 pm
Break

8.30 pm - 12.00 am
The manager order me to be a front counter runner. This time, I learned how to make the ice-cream from the staff.

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Day 5 (24/3/2022)

6.00 pm - 9.00 pm
This day, I learned how to be a 'Drive-Thru Presenter'. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers warmly.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
The manager ask me to be a drink-drawer while help the 'Drive-Thru Presenter' put the condiment at every product that customers had ordered.

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Day 6 (25/3/2022)

6.00 pm - 8.30 pm
Today, I work as 'Front Counter Runner'. While being the runner, I learned from the other staff how to take orders from the customers and input their selection of food into the restaurant's computer system. I'm also need to assist customers with self-order kiosk.

8.30 pm - 9.00 pm
Break

9.00 pm - 2.00 am
Continuing to be a 'Front Counter Runner'. I need to maintain a fast speed of service, especially during rush times. Assemble orders on trays or in bags depending on the type of order.

2.00 am - 3.00 am
This is my first time to do a closing store. We need to clearing the restaurant cleanly and neatly. I had to be ordered to clean the lobby. Sweep and mop the floor, clean toilets, dispose of trash and change trash plastic.

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Day 7 (25/3/2022)

OFF DAY

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Day 10 (29/3/2022)

9.00 am - 12.00 pm
I need to clean the 'Lobby' section. The lobby includes a dining area and toilet. I need to lift the tray, wipe the table, broom, mop and other cleaning work. I need to make sure that the garbage plastic in the bins is changed when almost full.

12.00 pm - 12.30 pm
Break

12.30 pm - 5.00 pm
Continuing cleaning the lobby. I'm also need to help the front counter to deliver the order to the customers who are dining in.

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Day 44 (2/5/2022)

OFF-DAY (RAYA HOLIDAYS)

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Day 93 (20/6/2022)

6.00 pm - 9.00 pm
Punch in. I work at Side 3 (Kitchen Section). It is necessary for me to prepare "Nasi Lemak," a pie, and porridge. In addition to that, I have to get the regular menu items ready, such as the "Spicy Deluxe" and the "McChicken" patty. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
My job entails working at the Front Counter. It is necessary for me to prepare and serve the order that was placed by the customers. When there are no customers in the restaurant, it is my responsibility to stock up on various goods, such as ice cream cones, water cups with lids, sauce, and spoons and forks. This is done to prevent the job from being disrupted when there are a lot of consumers.

2.00 am - 3.00 am
Closing. Cleaning lobby.

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Day 100 (27/6/2022)

8.00 am - 11.00 am
I need to clean the 'Lobby' section. The lobby includes a dining area and toilet. I need to lift the tray, wipe the table, broom, mop and other cleaning work. I need to make sure that the garbage plastic in the bins is changed when almost full.

11.00 am - 11.30 am
Break

11.30 am - 1.30 pm
Continuing work at Lobby station. I'm also doing table services where I take the food on the tray and send it to the customers who are eating here.

1.30 pm - 4.00 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

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Day 51 (9/5/2022)

2.00 pm - 4.30 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

4.30 pm - 5.00 pm
Break

5.00 pm - 10.00 pm
After that, I was required to work as a "Front Counter Runner." It is imperative that I keep up a rapid pace of service at all times, but particularly when there are a lot of customers. Depending on the kind of order, either place the items to be assembled on trays or place them in bags.

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Day 79 (6/6/2022)

5.30 am - 6.30 am
Punch in. Stock up all item before McDonald Subang DT SS15 start its operation at 6.30 morning.

6.30 am - 10.00 am
Today, I need to be Runner for the Drive-Thru station. I need to see on the screen what the customers had ordered at the Drive-Thru counter, put their food into the bag, and pass it to the 'presenter'. I need to check the product carefully before giving it to the presenter.

10.00 am - 10.30 am
Break

10.30 am - 2.30 pm
I need to prepare the porridge, Nasi Lemak and apple pie. After that, I need to cook the patty like McChicken, Spicy Deluxe, Fillet o Fish, Spicy McCrispy, Value Chicken and nuggets. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

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Day 86 (13/6/2022)

2.00 pm - 5.00 pm
It is necessary for me to tidy up the 'Lobby' area. In the lobby, there is both a dining space and a restroom. It is necessary for me to raise the tray, wipe down the table, broom, and mop, as well as perform other cleaning tasks. When the trash cans are getting close to being full, I need to remember to switch out the rubbish bags that are in them.

5.00 pm - 5.30 pm
Break

5.30 pm - 7.00 pm
I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

7.00 pm - 10.00 pm
The manager, Roslyana, asked me to work as a drink drawer while also assisting the "Drive-Thru Presenter" in putting the condiment on each food that customers had ordered in the drive-thru.

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Day 65 (23/5/2022)

7.00 am - 10.00 am
Today, I work at side 2. Make and wrap the burgers properly by following the standard operation procedure (SOP). At this time, I need to prepare the breakfast menu like sausage muffins, crispy chicken muffins and scrambled egg sandwiches.

10.00 am - 10.30 am
Break

10.30 am - 12.00 pm
I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

12.00 pm - 3.00 pm
There are so many customers at the drive-thru. The manager, Roslyana, asked me to open COD 2 to take orders from the customers at the drive-thru.

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Day 23 (11/4/2022)

8.00 am - 12.00 pm
The shift begins early morning today. Because every company has to have the product that they sell, I need to get to work on the delivery things so that I can stock up the inventory. This work entails paying close attention to what items arrive, as each item needs to match up with what was on the list that was delivered. After I had finished going over the list, I managed all of the stock and put everything in its proper location so that it would last for a longer period of time. There are two locations for the stock: the dry store, and the frozen or chiller store.

12.00 pm - 12.30 pm
Break

12.30 pm - 4.00 pm
After the break, I must cook patties and prepare the 'Nasi Lemak' and Porridge. Stock up the items before going back home.

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Day 37 (25/4/2022)

7.00 am - 10.30 am
My manager ask me to work as a Presenter at Drive-Thru station. It is imperative that I give the orders of the customers in the correct manner. Before releasing them to customers, 'Drive-Thru Runner' will first review the products it has offered. In order to service customers with patience, I must always have a friendly approach. In addition to that, it is necessary for me to smile and greet customers.

10.30 am - 11.00 am
Break

11.00 am - 2.00 pm
Today marked the beginning of the "New Burger" promotion. Teriyaki Sauce is served on top of the Samurai Burger (Chicken and Beef). I learn how to prepare the new burger from the Crew Trainer (CL).

2.00 pm - 3.00 pm
I worked on side 3, preparing the Nasi Lemak, apple pie and porridge before returning home.

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Day 30 (18/4/2022)

4.00 pm - 6.00 pm
I work at the grill station. Cook a round egg and gcb grill. Afterwards, prepare and wrap the burger according to the customer's orders.

6.00 pm - 6.30 pm
Break

6.30 pm - 12.00 am
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

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Day 72 (30/5/2022)

6.00 pm - 7.30 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

7.30 pm - 8.00 pm
Break

8.00 pm - 1.30 am
Continuing work as a presenter. It is imperative that I give the orders of the customers in the correct manner. Before releasing them to customers, 'Drive-Thru Runner' will first review the products it has offered. In order to service customers with patience, I must always have a friendly approach. In addition to that, it is necessary for me to smile and greet customers.

1.30 am - 3.00 am
Clean at the backdoor. Fold the boxes and dispose of all trash in the garbage disposal.

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Day 107 (4/7/2022)

4.00 pm - 6.00 pm
After I punch in, I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

6.30 pm - 7.00 pm
Break

7.00 pm - 11.00 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

11.00 pm - 12.00 am
Start filtering the fryer station.

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Day 58 (16/5/2022)

6.00 pm - 7.30 pm
Punch in. Today, I work at the front counter. I take orders accurately, operate the register and POS system. After that, run orders, take orders, operate a POS system, and present customers with purchase food.

7.30 pm - 8.00 pm
Break

8.00 pm - 1.00 am
I was required to work as a "Front Counter Runner." It is imperative that I keep up a rapid pace of service at all times, but particularly when there are a lot of customers. Depending on the kind of order, either place the items to be assembled on trays or place them in bags.

1.00 am - 3.00 am
Closing. Cleaning lobby and bathroom. I also doing lobby pick-up at drive-thru.

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Day 17 (5/4/2022)

7.00 pm - 9.00 pm
Punch in. Today, I learned in the grill section with the crew leader because the crew trainer did not have that time. After a while, I'm learning how to grill the beef patties. There have two types of beef patties at that time used by McDonald’s. That 10:1 and 4:1. Which these patties have their burger.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
I was supposed to be a cashier at the front counter. Customer service is a must for me to succeed. I also have a 30-second deadline for preparing the order. I must 'double-check' an order before it can be sent or delivered to a consumer.

2.00 am - 3.00 am
Closing. Cleaning lobby.

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Day 18 (6/4/2022)

7.00 pm - 8.30 pm
The next day, I continued to learn about the various grill sections, including how to cook a round egg and how to use a gcb grill. After a while with crew training, I am able to figure things out on my own.

8.30 pm - 9.00 pm
Break

9.00 pm - 2.00 am
After that, I head over to side 3 to package the rice and porridge so that they may be sold to the costumers there. At this moment, many customers have come to our McDonald's, and because of this, I need to make sure that the rice and porridge are ready to be sold.

2.00 am - 3.00 am
Closing. Clean the side 3 station.

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Day 11 (30/3/2022)

9.00 am - 11.00 am
Today, the delivery lorry come to deliver the raw stock and item. These are the chiller items, freezer items, dry store items and backyard items. I need to arrange the items in the designated store.

11.00 am - 11.30 am
Break

11.30 am - 3.00 pm
I work at a Front Counter. I need to prepare and serve the order from the customers. I'm also need to stock up the item when the restaurant does not have the customers, like ice-cream cone, water cup and lids, sauce and spoon and fork. This is because to avoid disruption of work when there are many customers.

4.00 pm - 5.00 pm

Work at side 3 (Kitchen Station). I need to prepare 'Nasi Lemak', pie and porridge before go back home.

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Day 24 (12/4/2022)

8.00 am - 10.00 am
Today, I work at side 2. Make and wrap the burgers properly by following the standard operation procedure (SOP). At this time, I need to prepare the breakfast menu like sausage muffins, crispy chicken muffins and scrambled egg sandwiches.

10.00 am - 10.30 am
Break

10.30 am - 4.00 pm
Continuing on the second side. At this point in time, McDonald's had transitioned their morning menu to one that more closely resembled a standard menu. The standard menu like Spicy Mcdeluxe, McChicken burger, cheeseburger, Big Mac, Quarter Pounder burger and GCB burger.

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Day 31 (19/4/2022)

4.00 pm - 6.00 pm

Punch in. I need to prepare the porridge, Nasi Lemak and apple pie. After that, I need to cook the patty like McChicken, Spicy Deluxe, Fillet o Fish, Spicy McCrispy, Value Chicken and nuggets.

6.00 pm - 6.30 pm

Break

6.30 pm - 9.00 pm

I was preparing 'Ayam Goreng'. The demand for 'Ayam Goreng' is high today. I need to work fast to ensure 'Ayam Goreng' can be sold to the customers.

9.00 pm -12.00 am

The manager asks me to work as a 'Front Counter Runner' because of the lack of crew today.

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Day 38 (26/4/2022)

7.00 am - 10.00 am
Today, I need to cook the Hash Brown. I need to put one hash brown per slot in the basket. Then, the hash brown that had already been cooked needs to be served within 10 minutes.

10.00 am - 10.30 am
Break

10.30 am - 1.00 pm
I learned with the Crew Trainer (CL) how to take customers' orders at COD 2. It was very tough because there were so many customers today. At the end of the day, I got used to it.

1.00 pm - 3.00 pm
I am making a batch of french fries. This location must ensure that all of the fries are served when they are still hot and are not difficult to bite into. At this location, we have a spot where we can replenish our supply of fries, so we can stock up there. Before returning home, I stock up on the fries at the chiller.

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Day 45 (3/5/2022)

OFF-DAY (RAYA HOLIDAYS)

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Day 52 (10/5/2022)

3.00 pm - 5.00 pm
I work at the grill station. Cook a round egg and gcb grill. Afterwards, prepare and wrap the burger according to the customer's orders.

5.00 pm - 5.30 pm
Break

5.30 pm - 8.00 pm
Take orders from the customers at Drive-Thru with the guide from Crew Trainer (CL).

8.00 pm - 11.00 pm
The manager, Abang Fauzi, asked me to work as a drink drawer while also assisting the "Drive-Thru Presenter" in putting the condiment on each food that customers had ordered in the drive-thru.

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Day 59 (17/5/2022)

7.00 pm - 9.00 pm
Take orders at the drive-thru station. Take orders from the customers and receive money from customers and return the balance.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
Work at side 2. Prepare the burger according to the customer's request and wrap the burger. There is a birthday party event at Mcdonald's that night. I must prepare 20 chicken burgers and 10 McChicken burgers before 10 pm.

2.00 am - 3.00 am
Closing. Cleaning the grill station.

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Day 66 (24/5/2022)

8.00 am - 10.00 am
Today, I need to cook the Hash Brown. I need to put one hash brown per slot in the basket. Then, the hash brown that had already been cooked needs to be served within 10 minutes.

10.00 am - 10.30 am
Break

10.30 am - 2.30 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

2.30 pm - 4.00 pm
I work at Side 3 (Kitchen Section). It is necessary for me to prepare "Nasi Lemak," a pie, and porridge. In addition to that, I have to get the regular menu items ready, such as the "Spicy Deluxe" and the "McChicken" patty. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

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Day 73 (31/5/2022)

6.00 pm - 9.00 pm
My first job after punching in is working the front counter and cash register. This location where every menu has a list on that screen, and all that is required of me is to click on the relevant menu item to fulfil the requirements of the customers. Because we need to serve customers in a timely and conscientious manner, this department is also responsible for ensuring that there is sufficient money on the counter.

9.00 pm - 9.30 pm
Break

9.30 pm - 11.00 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

11.00 pm - 2.00 am
After that, I was required to work as a "Front Counter Runner." It is imperative that I keep up a rapid pace of service at all times, but particularly when there are a lot of customers. Depending on the kind of order, either place the items to be assembled on trays or place them in bags.

2.00 am - 3.00 am
Closing. I was cleaning the front counter and doing scrub and mopping.

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Day 80 (7/6/2022)

7.00 am - 12.00 pm
Today I do at site 2 where all the burgers need to do. On this site, I need to know three things to do. The first is to understand what kind of bun that burger is. And second is to see the sauce and vegetables for that burger, and last the parties and wrap. All these burgers need to do fast because this site requires completing all orders from the drive-thru, MOP, MDS, and counter.

12.00 pm - 12.30 pm
Break

12.30 pm - 3.00 pm
I work at the grill station. Cook a round egg and gcb grill. Afterwards, prepare and wrap the burger according to the customer's orders.

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Day 87 (14/6/2022)

5.00 pm - 8.00 pm
Today I do at site one where all the burgers need to do. On this site, I need to know three things to do. The first is to understand what kind of bun that burger is. And second is to see the sauce and vegetables for that burger, and last the parties and wrap. All these burgers need to do fast because this site requires completing all orders from the drive-thru, MOP, MDS, and counter.

8.00 pm - 8.30 pm
Break

8.30 pm - 1.00 pm
My current position is known as a "Front Counter Runner." While I was working as the runner, I picked up knowledge on how to accept orders from customers and enter the customers' meal preferences into the restaurant's computer system from the other staff members. Helping customers use the self-service kiosks is another one of my responsibilities.

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Day 94 (21/6/2022)

6.00 pm - 8.30 pm
Punch in. Today, I work at the front counter. I take orders accurately, operate the register and POS system. After that, run orders, take orders, operate a POS system, and present customers with purchase food.

8.30 pm - 9.00 pm
Break

9.00 pm - 2.00 am
Continuing work at the front counter. I need to greet customers with a smile and maintain a fast speed of service, especially during rush times.

2.00 am - 3.00 am
Closing. Clean every working station.

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Day 101 (28/6/2022)

8.00 am - 10.30 am
Punch in. I work at Side 3 (Kitchen Section). I need to cook 'Nasi Lemak', pie, and porridge. I also need to cook 'Value Chicken' patty and baked the muffin for the breakfast menu.

10.30 am - 11.00 am
Break

11.00 am - 2.00 pm
Continuing to work at side 3. Need to prepare and cook the regular menu like 'Spicy Deluxe' and 'McChicken' patty. The patty that already cooks must put in the tray within 10 second after cooking.

2.00 pm - 4.00 pm
I need to be a presenter at 'Drive-Thru' section. Need to be faster and check the product before give the order to the customers.

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Day 108 (5/7/2022)

4.00 pm - 6.00 pm

Punch in. I need to prepare the porridge, Nasi Lemak and apple pie. After that, I need to cook the patty like McChicken, Spicy Deluxe, Fillet o Fish, Spicy McCrispy, Value Chicken and nuggets.

6.00 pm - 6.30 pm

Break

6.30 pm - 9.00 pm

I was preparing 'Ayam Goreng'. The demand for 'Ayam Goreng' is high today. I need to work fast to ensure 'Ayam Goreng' can be sold to the customers.

9.00 pm -12.00 am

The manager asks me to work as a 'Front Counter Runner' because of the lack of crew today.

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Day 12 (31/3/2022)

8.00 am - 12.00 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

12.00 pm - 12.30 pm
Break

12.30 pm - 4.00 pm
I had been to be a front counter runner. I need to serve the product to the customer. I also need to prepare the order within 30 seconds. Before shipping or delivering a product to a customer, I need to ‘double-check’ the customer’s order.

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Day 19 (7/4/2022)

6.00 pm - 8.00 pm
My task for the day is to prepare "Ayam Goreng," which is a type of chicken dish. McDonald's offers an original and a spicy version of its Ayam Goreng dish for their customers to choose from. My crew leader, Abang Shihabuddin, instructed me in the proper way to prepare "Ayam Goreng" using the McDonald's Standard Operating Procedure (SOP).

8.00 pm - 8.30 pm
Break

8.30 pm - 9.30 pm
I am carrying on with the preparation of "Ayam Goreng." After that, I was responsible for cleaning the "Ayam Goreng" station and washing any and all utensils that I had used.

9.30 pm - 2.00 am
After that, I was required to work as a "Front Counter Runner." It is imperative that I keep up a rapid pace of service at all times, but particularly when there are a lot of customers. Depending on the kind of order, either place the items to be assembled on trays or place them in bags.

2.00 am - 3.00 am
Closing. Cleaning at Front Counter station.

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Day 25 (13/4/2022)

10.00 am - 1.00 pm
It is necessary for me to tidy up the 'Lobby' area. In the lobby, there is both a dining space and a restroom. It is necessary for me to raise the tray, wipe down the table, broom, and mop, as well as perform other cleaning tasks. When the trash cans are getting close to being full, I need to remember to switch out the rubbish bags that are in them.

1.00 pm - 1.30 pm
Break

1.30 pm - 6.00 pm
I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

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Day 32 (20/4/2022)

5.00 pm - 7.30 pm
Have a large order today for the 'Birthday Party' event. I need to pack 30 cheeseburgers and 30 small fries.

7.30 pm - 8.00 pm
Break

8.00 pm - 11.00 pm
Work at Front Counter. It is necessary for me to prepare and serve the order that was placed by the customers. When there are no customers in the restaurant, it is my responsibility to stock up on various goods, such as ice cream cones, water cups with lids, sauce, and spoons and forks. This is done to prevent the job from being disrupted when there are a lot of consumers.

11.00 pm - 2.00 am
Start the filtering the place we used to cook patty.

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Day 39 (27/4/2022)

8.00 am - 11.00 am
I need to clean the 'Lobby' section. The lobby includes a dining area and toilet. I need to lift the tray, wipe the table, broom, mop and other cleaning work. I need to make sure that the garbage plastic in the bins is changed when almost full.

11.00 am - 11.30 am
Break

11.30 am - 1.30 pm
Continuing work at Lobby station. I'm also doing table services where I take the food on the tray and send it to the customers who are eating here.

1.30 pm - 4.00 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

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Day 46 (4/5/2022)

OFF-DAY (RAYA HOLIDAYS)

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Day 53 (11/5/2022)

4.00 pm - 6.00 pm
I head over to side 3 to package the rice and porridge so that they may be sold to the costumers there. At this moment, many customers have come to our McDonald's, and because of this, I need to make sure that the rice and porridge are ready to be sold.

6.00 pm - 6.30 pm
Break

6.30 pm - 11.00 pm
Work at side 2. Prepare the burger according to the customer's request and wrap the burger.

11.00 pm - 12.00 am
I have to clean the grill to make sure the surface of the grill was clean.

# data[].attributes.body
Day 60 (18/5/2022)

7.00 pm - 9.00 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

9.00 pm - 9.30 pm
Break

9.30 pm - 1.00 am
Open COD 2. Take order from the customers at drive-thru and ask them to pay at COD 1.

1.00 am - 2.00 am
I need to be Runner for the Drive-Thru station. I need to see on the screen what the customers had ordered at the Drive-Thru counter, put their food into the bag, and pass it to the 'presenter'. I need to check the product carefully before giving it to the presenter.

2.00 am - 3.00 am
Closing. I was cleaning the front counter and doing scrub and mopping.

# data[].attributes.body
Day 67 (25/5/2022)

7.00 am - 11.00 am
Punch in. I work at Side 3 (Kitchen Section). I need to cook 'Nasi Lemak', pie, and porridge. I also need to cook 'Value Chicken' patty and baked the muffin for the breakfast menu. At 10 am, McDonald's had transitioned their morning menu to one that more closely resembled a standard menu. The standard menu like Spicy Mcdeluxe, McChicken burger, cheeseburger, Big Mac, Quarter Pounder burger and GCB burger.

11.00 am - 11.30 am
Break

11.30 am - 12.30 pm
At this time, I need to prepare to cook the regular menu patty like Spicy deluxe, McChicken, nuggets, and fillet o fish.

12.30 pm - 3.00 pm
I am make the preparation to cook "Ayam Goreng." After that, I was responsible for cleaning the "Ayam Goreng" station and washing any and all utensils that I had used.

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Day 74 (1/6/2022)

6.00 pm - 8.00 pm
The manager, Roslyana, asked me to work as a drink drawer while also assisting the "Drive-Thru Presenter" in putting the condiment on each food that customers had ordered in the drive-thru.

8.00 pm - 8.30 pm
Break

8.30 pm - 11.00 pm
After a break, the manager, Roslyana, asked me to open COD 2 to take orders from the customers at the drive-thru.

11.00 pm - 3.00 am
I'm doing backsink today. I need to wash all equipment that has been used.

# data[].attributes.body
Day 81 (8/6/2022)

8.00 am - 10.00 am
I need to clean the 'Lobby' section. The lobby includes a dining area and toilet. I need to lift the tray, wipe the table, broom, mop and other cleaning work. I need to make sure that the garbage plastic in the bins is changed when almost full.

10.00 am - 10.30 am
Break

10.30 am - 12.30 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

12.30 pm - 4.00 pm
Continuing work at Lobby station. I'm also doing table services where I take the food on the tray and send it to the customers who are eating here.

# data[].attributes.body
Day 88 (15/6/2022)

4.00 pm - 6.00 pm

Punch in. I need to prepare the porridge, Nasi Lemak and apple pie. After that, I need to cook the patty like McChicken, Spicy Deluxe, Fillet o Fish, Spicy McCrispy, Value Chicken and nuggets.

6.00 pm - 6.30 pm

Break

6.30 pm - 9.00 pm

I was preparing 'Ayam Goreng'. The demand for 'Ayam Goreng' is high today. I need to work fast to ensure 'Ayam Goreng' can be sold to the customers.

9.00 pm -12.00 am

The manager asks me to work as a 'Front Counter Runner' because of the lack of crew today.

# data[].attributes.body
Day 95 (22/6/2022)

6.00 pm - 9.00 pm
My task for the day is to prepare "Ayam Goreng". After that, I was responsible for cleaning the "Ayam Goreng" station and washing any and all utensils that I had used.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
I had been to be a front counter runner. I need to serve the product to the customer. I also need to prepare the order within 30 seconds. Before shipping or delivering a product to a customer, I need to ‘double-check’ the customer’s order.

2.00 am - 3.00 am
Closing. I was cleaning the front counter and doing scrub and mopping.

# data[].attributes.body
Day 102(29/6/2022)

8.00 am - 10.00 am
Today, I need to cook the Hash Brown. I need to put one hash brown per slot in the basket. Then, the hash brown that had already been cooked needs to be served within 10 minutes.

10.00 am - 10.30 am
Break

10.30 am - 2.30 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

2.30 pm - 4.00 pm
I work at Side 3 (Kitchen Section). It is necessary for me to prepare "Nasi Lemak," a pie, and porridge. In addition to that, I have to get the regular menu items ready, such as the "Spicy Deluxe" and the "McChicken" patty. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

# data[].attributes.body
Day 13 (1/4/2022)

5.30 am - 9.00 am
Stock-up all items in the restaurant before opening the restaurant at 6.30 am. Prepare the muffin and 'Value Chicken' patty for the breakfast menu. I'm also need to cook 'Nasi Lemak', pie, and porridge.

9.00 am - 9.30 am
Break

9.30 am - 2.30 pm
At this time, I need to prepare to cook the regular menu patty like Spicy deluxe, McChicken, nuggets, and fillet o fish. This is because the breakfast menu will be ended at 10 am and the regular menu will be sold to the customer after 10 am.

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Day 109 (6/7/2022)

3.00 pm - 5.00 pm
It is necessary for me to tidy up the 'Lobby' area. In the lobby, there is both a dining space and a restroom. It is necessary for me to raise the tray, wipe down the table, broom, and mop, as well as perform other cleaning tasks. When the trash cans are getting close to being full, I need to remember to switch out the rubbish bags that are in them.

5.00 pm - 5.30 pm
Break

5.30 pm - 7.00 pm
I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

7.00 pm - 11.00 pm
The manager, Roslyana, asked me to work as a drink drawer while also assisting the "Drive-Thru Presenter" in putting the condiment on each food that customers had ordered in the drive-thru.

# data[].attributes.body
Day 20 (8/4/2022)

7.00 pm - 9.00 pm
Punch in. I work at Side 3 (Kitchen Section). It is necessary for me to prepare "Nasi Lemak," a pie, and porridge. In addition to that, I have to get the regular menu items ready, such as the "Spicy Deluxe" and the "McChicken" patty. After 10 seconds of cooking, the patty needs to be transferred to the tray so the crew at side 2 who make the burger can use it.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
My job entails working at the Front Counter. It is necessary for me to prepare and serve the order that was placed by the customers. When there are no customers in the restaurant, it is my responsibility to stock up on various goods, such as ice cream cones, water cups with lids, sauce, and spoons and forks. This is done to prevent the job from being disrupted when there are a lot of consumers.

2.00 am - 3.00 am
Closing. Cleaning lobby.

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Day 26 (14/4/2022)

10.00 am - 12.00 pm
At this time, I am making a batch of french fries. This location must ensure that all of the fries are served when they are still hot and are not difficult to bite into. At this location, we have a spot where we can replenish our supply of fries, so we can stock up there.

12.00 pm - 12.30 pm
Break

12.30 pm - 6.00 pm
After taking a short rest, the remainder of the day is spent by me running in front of the pack because we are short on crew.

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Day 33 (21/4/2022)

5.00 pm - 7.00 pm
Today, I work at side 2. Prepare the burger according to the customer's request and wrap the burger.

7.00 pm - 7.30 pm
Break

7.30 pm - 10.00 pm
Help the presenter at Drive-Thru as a drink drawer. There are many customers today at Drive-Thru compared to the Dine-in customers, so the manager asked me to help prepare the drinks at the Drive-Thru station.

10.00 pm - 3.00 am
I'm doing backsink today. This is my first time doing this work. I need to wash all equipment that has been used.

# data[].attributes.body
Day 14 (2/4/2022)

OFF-DAY

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Day 21 (9/4/2022)

OFF-DAY

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Day 27 (15/4/2022)

12.00 pm - 3.00 pm
Today I do at site one where all the burgers need to do. On this site, I need to know three things to do. The first is to understand what kind of bun that burger is. And second is to see the sauce and vegetables for that burger, and last the parties and wrap. All these burgers need to do fast because this site requires completing all orders from the drive-thru, MOP, MDS, and counter.

3.00 pm - 3.30 pm
Break

3.30 pm - 9.00 pm
My current position is known as a "Front Counter Runner." While I was working as the runner, I picked up knowledge on how to accept orders from customers and enter the customers' meal preferences into the restaurant's computer system from the other staff members. Helping customers use the self-service kiosks is another one of my responsibilities.

# data[].attributes.body
Day 40 (28/4/2022)

8.00 am - 10.00 am
Today, I work at side 2. Make and wrap the burgers properly by following the standard operation procedure (SOP). At this time, I need to prepare the breakfast menu like sausage muffins, crispy chicken muffins and scrambled egg sandwiches.

10.00 am - 10.30 am
Break

10.30 am - 2.00 pm
Continuing on the second side. At this point in time, McDonald's had transitioned their morning menu to one that more closely resembled a standard menu. The standard menu like Spicy Mcdeluxe, McChicken burger, cheeseburger, Big Mac, Quarter Pounder burger and GCB burger.

2.00 pm - 4.00 pm
Take orders from the customers at Drive-Thru with the guide from Crew Trainer (CL).

# data[].attributes.body
Day 47 (5/5/2022)

7.00 pm - 8.30 pm
I head over to side 3 to package the rice and porridge so that they may be sold to the costumers there. At this moment, many customers have come to our McDonald's, and because of this, I need to make sure that the rice and porridge are ready to be sold.

8.30 pm - 9.00 pm
Break

9.00 pm - 11.00 pm
After that, I was required to work as a "Front Counter Runner." It is imperative that I keep up a rapid pace of service at all times, but particularly when there are a lot of customers. Depending on the kind of order, either place the items to be assembled on trays or place them in bags.

11.00 pm - 3.00 am
I'm doing backsink today. I need to wash all equipment that has been used.

# data[].attributes.body
Day 54 (12/5/2022)

5.00 pm - 7.00 pm
I need to be a presenter at 'Drive-Thru' section. Need to be faster and check the product before give the order to the customers.

7.00 pm - 7.30 pm
Break

7.30 pm - 9.00 pm
Making 'Ayam Goreng, start by dipping the chicken in the breeder and mix with the flour. After that, put the chicken in a basket and begin to fry at an oil temperature of 166°.

9.00 pm - 1.00 am
I'm working the front counter and cash register. This location where every menu has a list on that screen, and all that is required of me is to click on the relevant menu item to fulfil the requirements of the customers. Because we need to serve customers in a timely and conscientious manner, this department is also responsible for ensuring that there is sufficient money on the counter.

# data[].attributes.body
Day 61 (19/5/2022)

6.00 pm - 9.00 pm
Today I do at site 2 where all the burgers need to do. On this site, I need to know three things to do. The first is to understand what kind of bun that burger is. And second is to see the sauce and vegetables for that burger, and last the parties and wrap. All these burgers need to do fast because this site requires completing all orders from the drive-thru, MOP, MDS, and counter.

9.00 pm - 9.30 pm
Break

9.30 pm - 1.00 am
There are so many customers at the drive-thru. The manager, Abang Selva, asked me to open COD 2 to take orders from the customers at the drive-thru.

1.00 am - 3.00 am
Closing. Cleaning lobby and bathroom. I also doing lobby pick-up at drive-thru.

# data[].attributes.body
Day 34 (22/4/2022)

4.00 pm - 6.00 pm
After I punch in, I have to start preparing "Ayam Goreng." In order to create fried chicken, it is necessary for me to prepare all of the necessary ingredients at the chicken site. In addition, once the cooking is done, we have to put away all the utensils we used. I also sieve the chicken flour since we need a new that is similar to flour if we want the chicken to have a crispier appearance.

6.30 pm - 7.00 pm
Break

7.00 pm - 11.00 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

11.00 pm - 12.00 am
Start filtering the fryer station.

# data[].attributes.body
Day 68 (26/5/2022)

9.00 am - 12.00 pm
I need to clean the 'Lobby' section. The lobby includes a dining area and toilet. I need to lift the tray, wipe the table, broom, mop and other cleaning work. I need to make sure that the garbage plastic in the bins is changed when almost full.

12.00 pm -12.30 pm
Break

12.30 pm - 3.00 pm
Continuing work at Lobby station. I'm also doing table services where I take the food on the tray and send it to the customers who are eating here.

3.00 pm - 5.00 pm
At this time, I am making a batch of french fries. This location must ensure that all of the fries are served when they are still hot and are not difficult to bite into. At this location, we have a spot where we can replenish our supply of fries, so we can stock up there.

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Day 75 (2/6/2022)

7.00 pm - 9.30 pm
Today, I work at side 2. Prepare the burger according to the customer's request and wrap the burger.

9.30 pm - 10.00 pm
Break

10.00 pm - 2.00 am
I work at the grill station. Cook a round egg and gcb grill. Afterwards, prepare and wrap the burger according to the customer's orders.

2.00 am - 3.00 am
Closing. Cleaning the grill station.

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Day 82 (9/6/2022)

9.00 am - 12.00 pm
Punch in. I work at Side 3 (Kitchen Section). I need to cook 'Nasi Lemak', pie, and porridge. I also need to cook 'Value Chicken' patty and baked the muffin for the breakfast menu. At 10 am, I need to prepare to cook the regular menu patty like Spicy deluxe, McChicken, nuggets, and fillet o fish. This is because the breakfast menu will be ended at 10 am and the regular menu will be sold to the customer after 10 am.

12.00 pm - 12.30 pm
Break

12.30 pm - 4.00 pm
Continuing to work at side 3. Need to prepare and cook the regular menu like 'Spicy Deluxe' and 'McChicken' patty. The patty that already cooks must put in the tray within 10 second after cooking.

4.00 pm - 6.00 pm
Open COD 2. Take orders from the drive-thru customers and ask them to pay at COD 1. Before going home at 6.00 pm, I stock up the item at the Drive-thru station.

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Day 89 (16/6/2022)

4.00 pm - 5.30 pm
My first job after punching in is working the front counter and cash register. This location where every menu has a list on that screen, and all that is required of me is to click on the relevant menu item to fulfil the requirements of the customers. Because we need to serve customers in a timely and conscientious manner, this department is also responsible for ensuring that there is sufficient money on the counter.

5.30 pm - 6.00 pm
Break

6.00 pm - 12.00 am
The management asked me to work as a drink drawer while also assisting the "Drive-Thru Presenter" in putting the condiment on each food that customers had ordered in the drive-thru.

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Day 96 (23/6/2022)

7.00 pm - 10.30 pm
Today marked the beginning of the "New Burger" promotion. A new burger was released named 'Spicy Kam Heong Burger.' This burger has two types which are fish and chicken. I learn how to prepare the new burger from the Crew Trainer (CL).

10.30 pm - 11.00 pm
Break

11.00 pm - 2.00 am
My manager ask me to work as a Presenter at Drive-Thru station. It is imperative that I give the orders of the customers in the correct manner. Before releasing them to customers, 'Drive-Thru Runner' will first review the products it has offered. In order to service customers with patience, I must always have a friendly approach. In addition to that, it is necessary for me to smile and greet customers.

2.00 am - 3.00 am
Closing. Cleaning lobby.

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Day 103 (30/6/2022)

8.00 am - 10.00 am
Today, I work at side 2. Make and wrap the burgers properly by following the standard operation procedure (SOP). At this time, I need to prepare the breakfast menu like sausage muffins, crispy chicken muffins and scrambled egg sandwiches.

10.00 am - 10.30 am
Break

10.30 am - 2.00 pm
Continuing on the second side. At this point in time, McDonald's had transitioned their morning menu to one that more closely resembled a standard menu. The standard menu like Spicy Mcdeluxe, McChicken burger, cheeseburger, Big Mac, Quarter Pounder burger and GCB burger.

2.00 pm - 4.00 pm
Take orders from the customers at Drive-Thru with the guide from Crew Trainer (CL).

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Day 110 (7/7/2022)

5.00 pm - 8.00 pm
Today I do at site one where all the burgers need to do. On this site, I need to know three things to do. The first is to understand what kind of bun that burger is. And second is to see the sauce and vegetables for that burger, and last the parties and wrap. All these burgers need to do fast because this site requires completing all orders from the drive-thru, MOP, MDS, and counter.

8.00 pm - 8.30 pm
Break

8.30 pm - 1.00 pm
My current position is known as a "Front Counter Runner." While I was working as the runner, I picked up knowledge on how to accept orders from customers and enter the customers' meal preferences into the restaurant's computer system from the other staff members. Helping customers use the self-service kiosks is another one of my responsibilities.

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Day 35 (23/4/2022)

OFF-DAY

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Day 41 (29/4/2022)

9.00 am - 12.00 pm
Because every company has to have the product that they sell, I need to get to work on the delivery things so that I can stock up the inventory. This work entails paying close attention to what items arrive, as each item needs to match up with what was on the list that was delivered. After I had finished going over the list, I managed all of the stock and put everything in its proper location so that it would last for a longer period of time. There are two locations for the stock: the dry store, and the frozen or chiller store.

12.00 pm - 12.30 pm
Break

12.30 pm - 5.00 pm
I work as a 'Presenter' at Drive-Thru. I need to give the customers' order correctly. Review the products that have been provided by ‘Drive-Thru Runner’ before giving them to customers. I have to always be friendly to serve customers with patience. I also need to greet customers with smile.

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Day 48 (6/5/2022)

6.00 pm - 9.00 pm
My task for the day is to prepare "Ayam Goreng". After that, I was responsible for cleaning the "Ayam Goreng" station and washing any and all utensils that I had used.

9.00 pm - 9.30 pm
Break

9.30 pm - 2.00 am
I had been to be a front counter runner. I need to serve the product to the customer. I also need to prepare the order within 30 seconds. Before shipping or delivering a product to a customer, I need to ‘double-check’ the customer’s order.

2.00 am - 3.00 am
Closing. I was cleaning the front counter and doing scrub and mopping.

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Day 55 (13/5/2022)

3.00 pm - 6.00 pm
Today, the first thing manager asked me was to cook fried chicken when I first arrived at the store. I need to prepare all the necessary things to make fried chicken at the chicken site. And after finishing the cook, we also need to clear all the tools we used. I also sift the chicken flour because we need a flour-like new to make the chicken look crispy.

6.00 pm - 6.30 pm
Break

6.30 pm - 10.00 pm
I am making a batch of french fries. This location must ensure that all of the fries are served when they are still hot and are not difficult to bite into. At this location, we have a spot where we can replenish our supply of fries, so we can stock up there. I also help the presenter at the Drive-Thru station as a drink drawer.

10.00 pm - 11.00 pm
Before returning home, I filtered the fryer station.

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Day 62 (20/5/2022)

7.00 pm - 8.30 pm
Punch in. I need to prepare the porridge, Nasi Lemak and apple pie. After that, I need to cook the patty like McChicken, Spicy Deluxe, Fillet o Fish, Spicy McCrispy, Value Chicken and nuggets.

8.30 pm - 9.00 pm
Break

9.00 pm - 11.00 pm
After that, I head over to side 3 to package the rice and porridge so that they may be sold to the costumers there. At this moment, many customers have come to our McDonald's, and because of this, I need to make sure that the rice and porridge are ready to be sold.

11.00 pm - 3.00 am
I'm doing backsink today. I need to wash all equipment that has been used.

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Day 69 (27/5/2022)

10.00 am - 1.00 pm
Today, I need to be Runner for the Drive-Thru station. I need to see on the screen what the customers had ordered at the Drive-Thru counter, put their food into the bag, and pass it to the 'presenter'. I need to check the product carefully before giving it to the presenter.

1.00 pm - 1.30 pm
Break

1.30 pm - 6.00 pm
After that, I was required to work as a "Front Counter Runner." It is imperative that I keep up a rapid pace of service at all times, but particularly when there are a lot of customers. Depending on the kind of order, either place the items to be assembled on trays or place them in bags.

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Day 42 (30/4/2022)

OFF-DAY