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Temasek Foundation Resilience in Crisis Governance (TFRCG)

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- Click the '+' at the bottom of the reflection questions to post a note
- Include your <Name, Country> on the subject line
- Write your reflections under 'Write something fantastic'

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Question: What are your 2-3 key takeaways for today? 

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Question: What are your 2-3 key takeaways for today? 

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Question: What are your 2-3 key insights for today?​

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Question: What are your 2-3 key insights for today?​

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Question: From today’s sharing, what are your 2-3 insights?

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Question: From today’s sharing, what are your 2-3 insights?

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we must plan ahead but react swiftly on the current pressing issues.

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1. Singapore experience strategy to control Covid-19 during pandemic
2.Interaction with other participants experience is good
3. Crisis response strategic planning

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1. Distressed industries during a calamity may still function. The key is in determining the proper function (e.g., hotels during the pandemic)

2. Plan more pragmatically.

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Strategic foresight is definitely a must for those in public policy formulation. It is simply transporting transporting yourself to the future to make better plans and, in the process, reduce unknowns and contingencies.

Trust is important to secure the buy-in of stakeholders, especially when faced with novel problems of epic proportions.

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I'm feeling grateful to be appointed to this course. The key point of the day it's about the essential of INFORMATION. The strong and strategic planning will never achievable without the remarkable INFORMATION.

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1. inter-agency coordination can be achieved with a clear policy direction and it starts with knowing / asserting priorities.
2. simulation is key to conditioning the government mechanism / public for worst case scenario.

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Thanks to Jasmine and Jeannette for their sharing. Insightful. Having a resilient and agile civil service that is responsive to change is important in managing crisis. This will help in making decisions when it matters. In doing so, it is also important to admit when certain decisions failed to yield the desired outcome and therefore the need to alter decisions becomes important. In addition, looking into the future to plan for the present can give us a better level preparedness in addressing shocks.

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1.Strategic planning regarding crisis response
2. Singapore's experience about COVID-19 response
3.interactive opening ceremony.

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(1) there is a need to have a strategic planning unit that can be foresee future trend and be prepared to respond and
(2) Prioritize thing during the crisis within available resource, for example, under Singapore case is to save people lives

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Anne Marie Cristina (Tina) Quinzon - Philippines

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Anne Marie Cristina (Tina) Quinzon - Philippines

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Takeaway for today:
The 5 Ps,  how do we help improve public health, to make our earth more sustainable, building knowledge to sustain peace, how to prosper after a pandemic and partnership.
2. Private Public Partnership...government's partnership with it's citizens and companies in order to help build a disciplined state and improve the situation such as Covid.
3. Strategic foresight.. looking ahead for scenarios and planning in building capabilities in current situations in order to address the future scenarios

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Planning a few steps ahead indeed important towards achieving high level of preparedness

Medium term planning is more sensible to achieve better foresight

Need to be adaptable and nimble to new changing policies

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1.Resources/Funding is crucial
2.Adapting quickly to changes
3.Being able to foresee future challenges and incorporate in action plan

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Myanmar, Ni Ni Than, Treasury department

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Myanmar, Ni Ni Than, Treasury department

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I noticed that four key points
(1) clear government policy and priority area
(2) People trust to government
(3) good communication between government and private sector
(4) need to research, strategy and preventation
Myanmar, Ni Ni Than, Treasury department

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Good presentation Singapore team. It's clear that we were all pretty much faced the same kind of challenges, more or less.... and still facing at some point. Inter agency coordination is very important for proper coordination... It's beautiful how public were actively helping each other, at some point even helped the government by creatively coming up with PPEs, mask and many other aids even for the frontliners .during the pandemic.

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1. The importance of reserve policy for any future events.

2. Knowing the benefits in applying foresights in curbing covid-19

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Interesting to see how actually groups from different perspective can sit and discuss a problem with each of them having strong personal agendas for their agencies. Level of participation involve and effective ice breaking sessions are key for success.

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Importance of Adaptability To Manage Covid 19
1. Must be knowledgeable and understand Covid virus behaviour, capabilities and role in pandemic.
2. Always be prepared and plan ahead to facilitate effective forward strategies.

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A great sharing and greatly will be used. Looking forward to the next experience and knowledge sharing on the next upcoming session

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1. Effective vaccination programmes
2. Coordination between agencies

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We get a useful information about the planning from the singapore gov. Thank you

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Communication is important to be able to enforce successfully. And from the government side, it would help if the messaging is couched in positive rather than negative language.

Resilience and agility can only come with preparedness. While we cannot accurately predict 100% of the time, a working crisis management structure enables government to respond quickly and effectively.

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Presentation regarding financial management during pandemic how to lower burden by socio economic balance
Presentation regarding incident crisis manage ment gives more reflection during disaster management of certain outbreaks of the diseases is very useful
Nosheen Ashraf -Pakistan

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Crises communication is very important without this we can not generate effective response.

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Which sector do you job creation opportunities for local.

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it is important to know what to say, and how to say it timely. Dr Menon was good, and answered all burning questions (which was in my head) in his presentation. i wish i could sit down and learn more from him f2f.

a gov has to have a structured fiscal policy and adequate reserve. to achieve this, economy has to be driven in the right direction with full support from neighbours. prosper thy neighbour is the key. together we build a financially resilient region.

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Creating oppurtunity for locals must be an on going and continuous action to ensure community balance of well being eg Creation of Job Employment

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Communication crisis can create a tremendous chaos if not being taken seriously.The credibility of message delivered must be firm and without prejudice.

The support or any helps to reduce citizens shortcomings during pandemics were grateful either from the government or private. Even NGO's also play a big role to organise fund raising for the affected community

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Honest communication during crisis enhances trust

Formulation of sustainable policies to ensure social and economic resilience during a crisis

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1- There is a need of effective communication during the crisis
2- It is critical to the government to have financial and non financial support during crisis. Government with a strong fiscal space can reduce socio economic impact on the whole economy

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Financial managemnet is cruital during emergency especially for lower income countries.

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1. Time is an important factor in ensuring calm in crisis communication whilst mitigation plans are put in place.

2. High level of trust is essential.

3. Government intervention by way of financial support is crucial in keeping the economy resilient. Equally important is to ensure not to create a sense of over dependence on assistance.

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Do you have the surplus budget before the COVID-19 crisis?

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Communication is very important. Its New for me to know about comm skills that can use when we manage or coordinate the crisis situation

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1. A good approach in managing comms in crisis through experience, common sense and intuition.

2. Mankind's strongest point in this new normal is adaptability.

3. New normal trends: WFH and e-commerce.

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Very interesting presentation on communication. Strategic communication is indeed an important area for the purposeful use of communication by an organization to fulfill its mission. Tq Dr Menon

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There is no such thing as Crisis being the same. Because environment and situarion will always be different anywhere. The more important thing is how fast we can respond to lessen the impact of the crisis. And how to make ourselves resilient for future crisis.
Creation of a good strategic communication will help mitigate the spread of unreal news and will keep the people updated of what the crisis is about.

Knowing what to say at right time is also important.

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Proper information about the crisis is essential. There is a need to predict and analyze behavior and reaction of people regarding the information we release.

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We are very interesting in these area
1. Effective of the pandemic in SE Asia
2. Supporting migrant worker across the COVID-19 pandemic

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1. We should encourage inter Asean collaboration in all sector to ensure that we can still remain resilience, inclusive and adaptable during the pandemic.

2. We must capitalised the PPP program in ensuring the outcome of the project achieved within the project objectives.

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During the pandemic, we faced a challenge to dispatch the Person Under Surveillance (PUS) to the location that they want to visit like for an example, visit death.

Grab driver is also bounded to the system that Grab has issued.

As a suggestion, Grab maybe can have a discussion with the government to offer the particular service provided if the disaster happened once again in the future.

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Mental health assessment and the work with organizations to make healthy environment after pandemic is the key point of today's talk
National action plans of different countries are worth for future work

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Collaboration  with other countries or neighbors in norder to have better results in doing solutions for challenges or crisis

Private Public Parnership is also a good framework to help address a pandemic or a crisis. There maybe some groups just waiting to be tapped to assist in addressing some challenges of a crisis.

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1. The private sector is a fertile source of services and other resources that would assist government especially when faced with an unprecedented challenge. Government should be able to leverage on that strength which is possible only if there is trust, confidence and transparency.

2.Very interested to explore further a possible ASEAN-wide facility for, among others, procurement of medicines and the like. It would certainly give life to the ASEAN being a single market, one that is very much a key economic community in the global stage.

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The pandemic can strengthen the intra-ASEAN collaboration through building blocks to help with the supply chain disruptions

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IT is very important about caring and cooperation for each agencies, ngos, every families and citizens. We have to look for the way how IT can be achieved

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Asian collaboration during pandemic
Mental health importance during emergency crises
GRAB

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These are my key takeaways from today's session:
1.) Digitalization and digital transformation have been very crucial in the fight against COVID-19 in several countries. In continuing this momentum, digitalization can be utilized for post-recovery efforts for economies to get back to achieving long-term plans.
2) The pandemic has unveiled many supply chain issues . Governments introduced interventions to support individual firms and business .
3) Business continuity planning is a must to anticipate disruptions in the private sector.

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Effective risk communication in our pandemic response is very vital. Disinformation should be addressed immediately and strategically. Clear and accurate messaging should be coupled with efficient delivery of the message through appropriate platforms.

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Reflections:
- Challenges/limitations in international coordination hindered us in properly responding to the pandemic. We need to learn our lessons
- Collaboration with private partners helps fill in the gap for government response (such as GrabCare)

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Collaboration between public and private partners play important role during the pandemic.

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Question: What are my 3 main takeaways/insights from the programme e.g. sessions, project sharing, clinic sessions?

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Question: What are my 3 main takeaways/insights from the programme e.g. sessions, project sharing, clinic sessions?

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My 3 key insights ...

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The following are 3 key insights-
1. Having a clear main objective helps to guide policies
2. Public trust is a key enable to effective policy implementation
3. National Electronic Health Record System

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1. Importance of communication.
2.Must be pro active to care for the welfare of the community.
3.Economic jump start need more time to get back to pre pandemic levels.

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Key insights:

1. There is really difficulty in striking a balance between Health and the Economy in times of a crisis.

2. Cooperation between agencies is essential in addressing emergency situations.

3. Regional cooperation (ASEAN) will accelerate economic recovery.

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1. Though COVID-19 is primarily a health concern, addressing it entails the whole of government, whole of society, not just the health sector. There is a need to tap the law enforcement, economists, social workers, commerce experts, etc. to combat the cascading effects of COVID-19 beyond health.
2. Countries have different approaches in managing COVID-19 impacts. Such can be attributed in the differences in geographical landscapes, cultures, politics. Therefore, the best practice from one country may not necessarily be copied exactly for another country. However, packets of learnings and success stories can always be beneficial.
3. Community involvement is essential through proper Risk Communication. Keep the people informed. Be transparent. Let the people know about the actions and updates.

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1. Overall the program has been good in terms of the different sharing by guest speakers, giving us insights on challenges and processes in addressing a crisis. Though we can find similarities, nevertheless country specific approach is visible as the dynamics were different.

2. Given the above, it is also good to note that most guest speakers were addressing the same issue - the pandemic - which was at some point felt a little overloaded. A mixture with a more general subject like the talk on Communication by Mr Menon and International collaboration by Mr Singh can be helpful to keep the focus intact.

3. Surely the different country presentation and questions / comments were helpful, and so was the clinic session.

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1. I really like the sharing session by the participants pertaining their projects. Looking forward the updates and outcome of the project.

2. I think sharing session like the PPP program is very interesting. You get to talk, listen and share with people with experience in real situations related to this program.

3. I also like the presentations on the planning process, methods and tools to identify and resolve problems. Hope there will be more sharing session like this in the next course.

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1) the importance of crisis preparedness
2) coordination and cooperation from all levels
3) gaining trust from the public

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Key lesson is how to make a balance between health and finances balance in times of crisis management
Importance of multisectoral coordination while addressing emergency crisis management
How to manage different experiences and strategies of countries for management of COVID-19 pandemic crisis

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1. Strategic foresight is critical to resilience. The ability to anticipate for contingencies and incorporating in some way for such contingencies (similar to providing for a contingency fund) ensures that an organization, a government or country, is quick to respond to "unprogrammed events", be agile enough to recover and even leverage on new opportunities.

2. Realization that even biggest of challenges can be tackled by working together -- whole-of-government approach and learning from each other. With the right communication tools, it can be converted into a whole-of -nation endeavor provided that the requisite ingredient of trust is present.

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1. Programme management
the overall timetable is ok and well structured. however, since the nature of this session is online, participants could not totally participate in the 7-halfday course due to other work commitment. unlike physical sessions, we were bogged down with incoming workloads since we were considered 'in the office'. this is a small setback of online programme/course. however, the structure of the programme is commendable.

Tina is very good, she knows how to engage and maintain the dynamics of the session.

2. Contents (project sharing and clinic session)
the contents were significantly related to the session. personally, i managed to gather certain input which i need for my area of work and utilize the experience sharing session as part of learning the best practices.

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- Public trust is crucial for decision making of government policy
- lessen learn Strategic Planning regarding crisis respond of Singapore and ASEAN Countries
- Balance Trade off between health and economy

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Each goverments at any time should coordinate n organise a sharing session, make a collaboration, and get together via Meeting, seminar, convension at any fields and problems expecially about facing the pandamic issues

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1. I gained a lot of knowledge from this workshop and get to hear and share experience with other participants.
2. Also there are lots of insightful views from the speakers.
3. Cooperation at all levels plays important roles to face any situation i.e. Pandemic

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Tipdarith Phal/Ministry of Economy and Finance 

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Tipdarith Phal/Ministry of Economy and Finance 

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My 3 main takeaways from the programme are
- In dept understanding about sharing experiences on countering the covid-19 and implementing the strategy for economic recovery
- knowledge sharing from each colleague
- getting to understand more about lesson learnt and challenges on pre and post covid-19

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1)Very excellent session and beneficial sharing.
2)Better prepared to face natural disasters in the future
3)Cooperation between countries, agencies and NGOs

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Key insights..
1. When some decisions had to be made on judgement calls, without full information, we had to be adaptable and adjust policies to new evidence and data.

2. Long-term planning is not necessarily required in order to give us the agility and flexibility in execution.

3. Risk managed approach should be applied to balance between health and economy needs.

4. Must be prepared that some crisis will be with us for a long time. Hence, response plan needs to be sustainable.

5. Honest communication is indeed important.

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1- Strong leadership and flexibility to change policy during the crisis are critical to maintain lives of the people and keep business afloat
2- The clinic session: It is quite good to have knowledgeable person to lead the discussion and also give enough opportunity for us to seek for a clarification for the project preparation
3- Project Sharing: I could learn a lot from other countries on how each country take actions to respond covid-19 pandemic to ease difficulties to save lives

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Anne Marie Cristina G Quinzon - PH - DND

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Anne Marie Cristina G Quinzon - PH - DND

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Key insights:

I will not forget, that before a lockdown, consider, the purpose because it has a great impact on social, emotional and economical aspect pf each life under a lockdown. The government may mean well but the people will always think of their survival.

In order to make people understand what we want and do what we want we have change our attitude. We should have great crisis communication skills to make people know the real situation and make them understand. We need to know when and what to publish. Timing is also an important, and it has to consistent and clear.

There are also partnerships we can make use of, because not everything is can be done by the government.

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Here are my takeaways from today's session:
1.  I learned about the building blocks which need to be assembled or implemented during a pandemic. This is helpful in guiding future policy formulation and implementation.
2. To address any pandemic, it is imperative to have a whole-of-government approach in terms of policy coordination. As for stakeholder engagement, we should have a whole-of-society approach to engage all sectors and to ensure inclusivity.
3. The need for regional cooperation was all the more emphasized during the COVID-19 pandemic e.g. vaccine rollout/, extension of assistance to least prepare countries, resource mobilization, sharing of practices and strategies for pandemic response ,etc. . Regional cooperation is crucial to ensure that no country is left behind.