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How Scrum was used:

1.  started with one Scrum Team before expanding to the rest of the organization

2. 2-week Sprints

3. Kwan worked with the team to build trust to enable them to self-manage and schedule meetings as they needed

4. CEO committed to participate in all the required Scrum events including the Refinement meeting, communicating the vision, and working with the team to define the Sprint Goal for each Sprint

5.  increase collaboration and transparency within the team

6. The products the Scrum Team built were all related to business processes

7.  made communication with their customers more clear

8. improved the existing steerage business process.

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-improved the teamwork between local and regional team members
-increased transparency within the Scrum Team and with stakeholders across the organization building greater trust
-made their business processes, data and forecasting transparent
-Team members became happier and felt more empowered

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The Hong Kong medical branch of a large insurance company needed to accelerate their health service capabilities to better serve their customers, drive new business growth, minimize the costs, track the benefits and measure outcomes. The internal expertise that needed to address these initiatives included people in the roles of brokers, customer service, network specialists and operations. They were working in silos and the people in the local office and regional offices did not communicate with each other or collaborate. This was contributing to the problem they were facing with being inundated with claims, resulting in poor customer experiences. They also did not have a way to capture data to measure their progress and track benefits. In order to resolve these problems, the CEO decided that they needed to bring the teams together and start an agile transformation initiative to improve business agility. They engaged with Ken Kwan, Professional Scrum Trainer to help them with their agile transformation with a focus on using the Scrum framework to improve their business processes, accelerate health insurance services capabilities and minimize cost.

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Context:
The Ghana Police Services (GPS) began adopting the Scrum framework in January of 2017.
Mission:
To become “a world class police service capable of delivering planned, democratic, protective and peaceful services up to standards of international best practice.” That is their product.
achieve 13 strategic objectives, the team runs 28-day Sprints with clear goals and directions from the IGP for each Sprint.
Benefits:
1.Scrum Studio to develop and deliver software products and develop new in-house ICT capabilities to improve Police operations.
2.Digitising CID forms for ePolicing to the adoption of Office365.
3.A new GPS website, public-facing mobile app, police-wide personnel SMS communication and a solar power pilot with Off Grid Electric, backed by Elon Musk’s SolarCit

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Very good analysis. MD

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Good identification of benefits. MD

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Good analysis of the case study. MD