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INDUSTRIAL TRAINING REPORT ( HPT40108 ) 

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INDUSTRIAL TRAINING REPORT ( HPT40108 ) 

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INDUSTRIAL TRAINING REPORT NURUL SYARMIMI (HPT40108)

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Initiate the night audit process in the reservation calendar system.

Check reservations for hotels on Booking.com and Agoda, and upload the details into the system.

Send all pertinent information to the WhatsApp group, such as check-in and booking sources.

Assist guests with the registration and discharge procedures.

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https://youtu.be/-h-CHUOK2X8?feature=shared

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• Checked in with admin and having a briefing with boss about the hotel

• Going to the market to buy items for iftar event

• ⁠Set up hall for iftar

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Arrive at work at 12, check all emails, and respond to guests' WhatsApp messages.

Insert Agoda and Booking.com reservations into the system.

Drove to the Kuala Terengganu branch hotel and organized a buffet event during Ramadhan.

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Assigned to The Serai Cottage (Transit) for the evening shift.

Manage guest check-in process to ensure a smooth experience

Collect and send soiled sheets, pillowcases, and towels to the laundry for cleaning.

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Preparing stuff for housework in the laundry.

Perform check-out room cleaning and reset for next guest.

Assist guest with check in process

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Check in at work at 3 PM and review all bookings.

Managed the guest check-in and check-out procedures.

Finalize all guest invoices and prepare the quotations.

Turn on all the hotel lights and finalize the sales closure.

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Check in at work at 12, and check hotel emails.

Key in hotel reservations and update them in the WhatsApp group.

Headed to the Kuala Terengganu branch hotel to organize and execute the iftar event.

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Check in at 7 AM and switch off all the lamp.

Key in the booking in the system and update the booking in the WhatsApp group.

Completed tasks at hotel laundry, including neatly folding sheets and pillowcases.

Do housekeeping, including changing the sheets and pillowcases and ensuring the room is in a tidy conditions.

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Check in at 3 PM and check all the emails.

Handle all the bookings and update them in the WhatsApp group.

At 7 PM, switch on all the lamps.

At night, I need to close the sales and accomplish today's goal

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Check in at 12, manage all bookings efficiently, and input them into the system.

Complete all housekeeping tasks thoroughly and ensure everything is in perfect order.

Headed to the Downtown Hotel to manage the buffet during Ramadhan.

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Check in at 12, review hotel emails, and finalize all bookings.

Complete customer checkouts and carry out housekeeping duties efficiently

Went to Downtown Hotel to organize and host the breaking fast ceremony.

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REPLACEMENT LEAVE

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Check in at 7 AM, switch off all the hotel lamps, and check the emails.

Share the information in the WhatsApp group and update the reservations in the system.

Manage the guest check-out process and promptly respond to guest WhatsApp messages.

Stopped by Maybank to deal with hotel-related issues.

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Sign in to work at 7 AM and switch on all the lights.

Print the settlements report and review the bookings in the email.

Update the bookings in the system and share the latest details in the WhatsApp groups

Prepare a meal to be distributed to the community.

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Check in at 3 PM, review all emails, and key in all reservations into systems.

Clean the hall to break the fast ceremony with Hulu Terengganu Hospital.

Serving attendees during the Iftar ceremony

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OFF DAY

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Check all the emails and bookings and update them in the systems and WhatsApp group.

Assisting guests with check-in and check-out processes and responses to guest WhatsApp messages.

Headed to the mosque in Kuala Berang to deliver food as a part of the Ramadan charity campaign.

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PUBLIC HOLIDAY ( HARI RAYA )

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• Check in at 6AM and prepare a free breakfast for guests regarding celebration of Hari Raya.

• Check all hotel’s emails, print the bank settlement and run a night audit.

• Update reservation information in the WhatsApp group and enter every single reservation into the system.

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• Manage the check-in of guest, whether they made a reservation through an application or in person.

• Power on all of the hotel's lights and reload the snack bar's goods.

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OFF DAY

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Check the hotel email and ensure the booking details are accurately entered into the system.

Performed housekeeping tasks, including changing bed linens and pillowcases.

Assisted guests with the check-in process upon their arrival at the hotel.

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Check the hotel's email and enter the reservation into the system.

Assist guest with the check-in procedure and posting updates to the WhatsApp group.

Insert the summarized expense data into the Excel spreadsheet for record-keeping and analysis.

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Assist guest check-in and shared an update in the WhatsApp group.

Assist with housekeeping tasks by folding sheets and pillowcases in the laundry section.

Clean and prepare rooms following guest check-outs in accordance with housekeeping standards.

Proceeding with the entry of summarized expense data into the Excel spreadsheet.

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Complete the night audit process in the system and generate the bank settlement report.

Check out hotel emails for room reservations, then input them into the system.

Updates about reservations in the WhatsApp group

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Complete the night audit and prepare the reconciliation-ready bank settlement statement.

Assist guests with the check-in process and ensure a smooth arrival experience.

Create a promotional video for the hotel and share it across social media platforms

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OFF DAY

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Put the reservation in the WhatsApp group and the system.

Compile information about the events that will occur at the cafe and the hall.

Assist guest with check-in and check-out process.

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Double-check the hotel's email and enter it in system.

Stamping invoice form from Pahang Trading Company.

Assists check-in and check-out process.

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OFF DAY

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Check in at work at 2PM and reviews all hotel's email.

Assist guests with the check-in process.

Enter the booking into the systems and share it in the WhatsApp group.

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Perform the night audit in the booking system and calculate the total sales for the day.

Insert the room reservation details into the system and ensure the information is updated in the WhatsApp group for team coordination.

Handle the check-in and check-out process for guests, ensuring a smooth and efficient experience.

Prepare the café for the retirement ceremony of Unisza lecturers, ensuring the space is set up to accommodate guests and create a welcoming atmosphere.

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Serve breakfast for guests who have made reservations.

Heading to the Downtown branch hotel to assist the staff with the Hari Raya celebration in the hall.

Transfer to the city's branch hotel for more experiences.

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Arrive at work at 7 AM and switch off all the lights.

Print the settlement report and check the hotel emails.

Update the bookings in the system and post the sales updates in the WhatsApp group.

Assemble the items for cooking and send them to the Downtown Hotel.

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Head to The Serai Cottage (Transit) hotel to enjoy a new and unique experience.

Assist guests with the check-in and check-out procedures in order to ensure an efficient nd enjoyable trip.

Pack up and prepare guest rooms that have already checked out, ensuring they are ready for the next guests.

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Ensure the hall is fully prepared and available for the Hari Raya ceremonies.

Set up all food stations and arrangements prior to the start of the ceremony, ensuring everything is ready for guests.

Clean and prepare the hall for the next day's ceremony, ensuring everything is set and ready.

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Set up the hall to accommodate 80 guests for the Hari Raya ceremony, ensuring all arrangements are in place for a smooth event.

Welcome and assist guests attending the event, ensuring they have a memorable and enjoyable experience during their visit.

Ensure that the hall is clean and that both the chair and tablecloth covers are sent to he laundry to be cleaned.

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OFF DAY

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Check and confirm all hotel reservation on the Agoda website.

Kindly ensure that all bookings are entered into the system.

Respond to all WhatsApp-related inquiries and events for guests in a timely and professional manner

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Complete out the night audit and upload reservations information into the WhatsApp group for team updates.

Preparing and tidying up the hall for the Hari Raya ceremony to ensure a clean and welcoming atmosphere for all guests.

Ensuring that the hall is prepared and organized for the upcoming event.

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Arrive at work by 10 AM and start preparing the hall to ensure everything is ready for the wedding ceremony.

Open the Agoda website to review and confirm room reservations.

Input the room reservation details into the reservation calendar to ensure accurate scheduling.

Provide assistance to guests during the check-in and check-out process, ensuring a seamless and welcoming experience.

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Assist in preparing and decorating the hall for the upcoming Hari Raya celebration.

Serve approximately 300 guests attending the Hari Raya celebration, ensuring a smooth and welcoming experience for all attendees.

Take the tablecloths and chair covers to the laundry to ensure they are clean and presentable for the upcoming event.

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OFF DAY

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Assigned to the morning shift at The Serai Cottage (Transit).

Handled guest check-outs efficiently and professionally.

Packed up and prepared rooms after guest check-out, ensuring they were fully ready for incoming guests.

Deliver used pillowcases and sheets to be cleaned in the laundry.

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Prepare the hall for the Hi-Tea ceremony organized by Universiti Malaysia Terengganu.

Arrange the hall appropriately for the next scheduled ceremony.

Send the tablecloths to the laundry for cleaning.

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Prepare the wedding venue and manage the proceedings of the ceremony.

Manage the guest check-in and check-out procedures to ensure a smooth experience.

Conduct regular patrols of the hotel premises, including turning on lights during the night shift.

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Send used tablecloths and chair covers to the laundry for cleaning.

Replace tablecloths and arrange chairs to prepare the venue for the next event.

Tidying up and clean the hall to ensure it is ready for the next day's event.

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Conduct a thorough final check of the hall to ensure the wedding ceremony runs smoothly.

Support and manage on-site wedding operations to ensure a seamless experience for the couple and guests.

Clean the hall after the event so that the hall is ready for the next event.

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Oversee and manage the guest check-in procedure to guarantee a warm and easy experience.

Organized and conducted the High Tea ceremony hosted by UniSZA.

Regularly check both email and website for new bookings and ensure all reservations are accurately entered into the system.

Doing an evening check around the hotel is like turning on all the lights.

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Monitor the room reservations on online platforms and precisely enter them into the system.

Setting up a workshop for students from Kolej Vokasional Wakaf Tembesu.

Assist guests with the check-in and check-out procedures.

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Double-check the reservations of guests scheduled for check-in today to ensure accuracy and preparedness.

Assists guests during the check-in and check-out process, ensuring a smooth and welcoming experience.

Handle guest inquiries via phone calls and WhatsApp to ensure prompt and courteous communication.

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OFFDAY

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Enter the booking details into the system.

Assist with the guest check-in process.

Handle guest inquiries through calls and WhatsApp.

Patrol the hotel and turn on all necessary lights.

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Conduct the night audit in the booking system.

Ensure the booking is updated in the system as well as in the WhatsApp group.

Assisted guest with check-in and check-out process, confirmed reservation details, and provided necessary information and assistance as required.

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OFFDAY

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Assist guests with a smooth and efficient check-in process.

Ensure guest booking details on the website are entered into the system.

Conduct regular evening patrols of the hotel premises and ensure all lights are turned on.

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Ensure a smooth and welcoming check-in experience for guests.

Join discussions with the Boss and intern team.

Manage incoming and outgoing WhatsApp messages with guests.

Check and confirm that all lights around the hotel are operational and turned on.

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Assigned to The Serai Cottage (Transit) for middle shift.

Manage the guest check-in process efficiently.

Take dirty sheets, pillowcases, and comforters to the laundry.

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Handle the guest check-in and check-out process to ensure a smooth and welcoming experience.

Ensuring the hall is fully prepared and arranged for the wedding ceremony on Saturday.

Setting up tablecloths and arranging chairs in the hall for the event

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Assigned to The Serai Cottage (Transit) for the morning shift.

Managing the guest check-in and check-out procedures efficiently.

Cleaning rooms after guests have checked out.

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Ensure all bookings from the email and website are accurate and up to date.

Ensure all reservations are entered into the system.

Handle incoming calls and respond to guests via WhatsApp.

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Meeting with boss and the other interns.

Assist guests in the check-in and check-out process.

Make a room quotation for Institut Latihan Perindustrian Gong Badak(ILP)

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Assigned to The Serai Cottage (Transit) for the morning shift.

Kindly double-check the booking details on the website and record them in the system.

Perform housekeeping duties in guest rooms following check-out to ensure cleanliness for new arrivals.

Assist guests with the check-in and check-out procedures

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Complete daily bank settlements and reconcile transactions.

Share updated booking details in the WhatsApp group.

Providing support to guests during the check-in process to ensure accuracy and satisfaction.

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OFFDAY

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Conduct nightly audits of the booking system.

Add the booking to the system and update the WhatsApp group.

Assist guests with smooth check-in and check-out procedures.

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Welcoming guests and ensuring a seamless check-in experience.

Cross-checking online reservations and inputting them into the system.

Conduct regular patrols and ensure all exterior and interior lights are turned on around the hotel.

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Assigned to The Serai Cottage (Transit) for middle shift.

Assisting guests with a smooth and efficient check-in process.

Sending used sheets and pillowcases to the laundry for cleaning.

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Initiate the bank settlement.

Post the updated booking details to the WhatsApp group.

Handles guest check-in and check-out efficiently.

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Assigned to The Serai Cottage

(Transit) for morning shift.

Assists guest in the check-in and check-out process.

Clean and tidy rooms that have been used by guests

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Double-check the hall setup for the SMK Sultan Ibrahim Fikri student seminar.

Manage seminar events for SMKSIF students and meetings organized by the Health Office.

Manage guest check-ins and check-outs efficiently.

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OFFDAY

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Enter the room reservations into the booking system.

Reply to WhatsApp inquiries and answer guest phone calls.

Assist guests with the check-in process.

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Assist guests with check-in and check-out procedures.

Ensure the booking is properly recorded in the system.

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Double-check that the wedding ceremony hall is fully prepared.

Manage the guest check-in and check-out processes efficiently.

Handle incoming calls and respond promptly to guests via WhatsApp.

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Assigned to The Serai Cottage(Transit) for evening shift.

Collected and delivered housekeeping supplies to the laundry section as part of shift duties.

Assisted guests during the check-in process

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Share room booking details in the WhatsApp group.

Assisted guest with check-in and check-out procedures.

Attended meeting with boss and fellow interns.

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OFFDAY

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Verified booking details and entered them into the system.

Answering phone calls and replying to guests' messages on WhatsApp.

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Input new room reservations into the reservation system.

Assist guests during the check-in and check-out process.

Answer phone calls and respond to guest messages through WhatsApp

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Assigned to The Serai Cottage(Transit) for morning shift.

Assist guest check in and check out.

Ensure the room is properly cleaned and organized.

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Ensure the hall is fully prepared and set up for the wedding, with all arrangements in place.

Oversee the wedding ceremony for 800 guests, ensuring all aspects of the event run smoothly and efficiently.

Tidying up the hall after the ceremony to ensure it's ready for the next event.

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Clock in at 11PM.

Double check the booking and put it into systems.

Answered incoming calls and responded to guests' inquiries via WhatsApp.

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Recording the latest room reservations in the system.

Responding to guest inquiries on WhatsApp regarding events and hotel information.

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Updating the system with room booking details to ensure accurate guest records.

Ensuring a seamless check-in and check-out experience for all guests.

Checking and confirming food stock deliveries to ensure compliance with purchase orders and storage standards.

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OFFDAY

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Assigned to The Serai Cottage (Transit) for morning shift.

Handled guest check-in and check-out to ensure a smooth and welcoming experience.

Performed housekeeping tasks to maintain cleanliness and guest comfort.

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Entering and updating new room reservations in the booking system.

Assisting with the guest check-in process.

Responding to guest inquiries on WhatsApp regarding room and event reservations.

Preparing and cleaning the hall for the upcoming event.

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Updating and entering new bookings into the system.

Assisted guests during check-in to ensure a smooth arrival experience.

Conducting routine patrols around the hotel and ensuring all lights are turned on.

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Assist guest during check-in time.

Prepare the hall for the UniSZA student appreciation event.

Clean and tidy the hall after the event is over.

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Monitor the booking website and accurately update the system with the latest reservations.

Handle guest inquiries by answering calls and responding to WhatsApp messages related to room bookings.

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Assigned to The Serai Cottage (Transit) for middle shift.

Assisted guests during the hotel check-in process, ensuring a smooth and welcoming arrival.

Collected and delivered used sheets, blankets, towels, and pillowcases to the laundry for cleaning.

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Assigned to The Serai Cottage (Transit) for morning shift.

Assist guests during the hotel check-out process.

Provide room quotation upon guest’s requests.

Perform housekeeping duties after guests have checked out.

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Conduct the night audit of the booking system and complete the bank settlement process.

Update the latest room bookings in the WhatsApp group and input all new room reservations accurately into the system.

Help guests with checking in and out of the hotel.