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De-brief after supporting someone with their thoughts of suicide.

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HOPELINEUK advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else's ability to stay safe.

For children and young people under the age of 35 who are experiencing thoughts of suicide

For anyone concerned that a young person could be thinking about suicide

Young people

Our advisers are all trained to help you focus on staying safe from suicide. Their training enables them to provide advice and support that may help you to move forward and stay alive.

Concerned others

If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.

Contact HOPELINEUK

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

Opening hours:

9am - midnight every day of the year (Weekends and Bank Holidays included)

Our Suicide prevention advisers are ready to support you.

Who can PAPYRUS HOPELINEUK help?

Young people, children, family, parents, siblings, partners, carers, grandparents

Concerned friends: at work, in school, college, university

GPs, nurses, teachers, school nurses, A&E staff, pastoral staff

Mental health professionals: CAMHS staff, CPNs, psychiatrists

Education staff: teachers, lecturers, learning mentors, education social workers

Police, ambulance staff, prison staff, drug and alcohol services, probation workers

Feedback from HOPELINEUK users

"I've just searched online to find the service, this is the best advice I've had, and I'm talking about doctors and health professionals. Do you know nobody has just asked me to talk to him; it's really strange when you think about it - so thank you."

"Thank you for helping me - no-one has ever helped me this much before."

"The people at HOPELINEUK are great - I feel understood."

Further help and advice

This page is for information on the PAPYRUS HOPELINEUK service - visit our HOPELINEUK FAQ section for more information about using the service. For further help and advice, including a full list of resources, visit our help and advice resources page.

We understand that not all callers will be able to, or would prefer not to, speak English. You can still access support by requesting Language Line when calling HOPELINEUK. Learn more about this service HERE.

Policies
Confidentiality Policy Remit of service policy

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HOPELINEUK | Papyrus UK | Suicide Prevention Charity

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HOPELINEUK advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else's ability to stay safe.

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Develop a policy document to guide suicide prevention work in your school or college. 

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Develop a policy document to guide suicide prevention work in your school or college. 

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Download PAPYRUS' Schools Guide for guidance on writing a suicide safer policy for your setting.

For support with this process or to receive a free physical copy, email: englandsouth@papyrus-uk.org

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Building Suicide-Safer Schools and Colleges: A Guide for Teachers and Staff

PAPYRUS has developed a guide to suicide prevention, intervention and postvention in schools and colleges, aimed specifically at teachers as well as school or college staff. It aims to equip teachers with the skills and knowledge necessary to support schoolchildren who may be having suicidal thoughts.

Our guide uses a 'community-model' - supporting the belief that suicide is everyone's business and that the community must be equipped and supported to prevent young suicide - as well as urging children young people to speak up or ask for help. This underpins our work here at PAPYRUS.
To download our guide, please follow the instructions in the sidebar. Have you used our guide? Are there other materials you'd like from PAPYRUS? We'd love to hear from you!
Our #SaveTheClass campaign continues to run and we are keen to hear feedback and see the development of materials to support schools as a key part of this. We have trained a number of school and college staff recently in ASIST; we aim to use their experience as case studies throughout the year.
Please send us your feedback on our guide - we can use it in subsequent stages for our campaign. Drop us an email on admin@papyrus-uk.org with 'Schools Guide Feedback' as the subject line.

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Schools guide | Papyrus UK | Suicide Prevention Charity

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Check out our Schools Guide here! | Papyrus UK | Suicide Prevention Charity | For more information call us

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If you and the young person have decided they require help from a Surrey service, you can make a request for support through the Access and Advice Team (formerly CAMHS SPA).

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Requests for support (we used to call these referrals) come to us via the Mindworks Surrey Access and Advice service. Requests for support can be made by all health, education and social care practitioners.

All children and young people need to be registered with a GP in Surrey to be directed to our emotional wellbeing and mental health service.

Please note: GP postal and email referrals are stopping, and will not be accepted after 10 January 202 2. Here is the GPs briefing for your perusal .

Please make your request via the national electronic referral system (e-RS) which is now accepting children's referrals. Please note: you will not be able to use the link outside of an NHS service site.

(which is replacing CAMHS Single Point of Access):.Or you can call Access and Advice
Call
We are open 8am to 8pm, Monday to Friday and 9am to 12pm, Saturday. The service is not open on bank holidays.

We are asking you to support children, young people and families to use readily available intervention resources before making a routine referral to us through the Access and Advice service.
This includes the Emotional Wellbeing and Mental Health Interventions Support Pack which contains resources such as websites, how to access face to face and online counselling services, self-help sheets, and group family support.

Surrey Family Services is offering drop-ins at youth clubs across the county for children, young people and families to obtain further support in the form of information and advice and will be able to book in for a well-being assessment and further local support.

If, despite following the guidance and interventions referenced above, a routine request for support is required, a proforma will need to be completed by the child/young person's school evidencing where the child or young person has sought pre-request intervention and any impact that may have had. The proforma will need to be endorsed by both school and GP. The proforma is available from schools.

This Guide to Requesting Support may help you, and documents to support your referral can be downloaded as PDF files from the Request for Support Supplementary Information.

Clinical Advice and Guidance Support Service: this offers bookable 15 minute sessions to support any professional who is unclear whether a child or young person needs additional support. This is available via your local Community Team or the Access and Advice team on 0300 222 5755. If the answer machine is on, please do leave a message as these are checked regularly and responded to daily.

Assessments for neurodevelopmental conditions: we recommend requests for assessments for neurodevelopmental conditions including Autism Spectrum Condition (ASC) and Attention Deficit Hyperactivity Disorder (ADHD) are made by someone with day-to-day knowledge of the child, for example through schools via the school SENCo.

Social workers: social workers for children aged 11 and above from the Safeguarding Adolescent Team (SAT) and Targeted Youth Service (TYS) teams should make requests for support through the social work pathway.

Print this page

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Request support for a child or young person (referral)

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Requests for support (we used to call these referrals) come to us via the Mindworks Surrey Access and Advice service. Requests for support can be made by all health, education and social care practitioners. All children and young people need to be registered with a GP in Surrey to be directed to our emotional wellbeing and mental health service.

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Call 01483 519436 – Monday to Friday, 3:30–7:30pm, and Sunday, 1–4pm.

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CYP Haven - safe space for children and young people aged 10 to 18 - Surrey County Council

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CYP Havens is a safe space for children and young people aged 10 to 18 where you can talk about worries and mental health in a confidential and supportive way.

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The Surrey Self-Harm Protocol supports anyone working with children and young people in Surrey to prevent self-harm and respond appropriately when it occurs.

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5.27 The Surrey Self-Harm Protocol | Surrey Safeguarding Children Partnership

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Form for reporting concerns around self-harm/suicide risks and group behaviour in children and young people (<25)

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Form for reporting concerns around self-harm/suicide risks and group behaviour in children and young people (<25)

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This form is for pastoral staff to share concerns about suicide, self-harm, or emerging risks. It helps Surrey County Council offer support and gather intelligence to guide suicide prevention across Surrey.

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Form for reporting concerns around self-harm/suicide risks and group behaviour in children and young people (<25) - Surrey County Council

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Emerging risks = anything new you are hearing/witnessing in relation to self-harm/suicidal thoughts and behaviour.

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Online Autism and Suicide Awareness Training 

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Online Autism and Suicide Awareness Training 

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Online training co-produced with the autistic community.

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This course has been developed for anyone to take the training, but we particularly recommend you take the training if you are part of the autistic community or work with autistic people.

This course is recommended for people aged 16 or over.

What the training covers

Our hope is that through the training you will:

How long the training takes

The training can be taken at your own pace but could take up to an hour to complete.

Acknowledgements

This training has been informed by research, evidence and lived experiences.

We are extremely grateful to our steering group of autistic people, carers and professionals who contributed their time and expertise to help develop this training course.

We are also extremely grateful to the 200 plus people who shared their personal and professional experiences and hopes for the training directly with the ZSA.

Your invaluable insights have helped inform and shape this training.

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This course has been developed for anyone to take the training, but we particularly recommend you take the training if you are part of the autistic community or work with autistic people. This course is recommended for people aged 16 or over.

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Online tool that supports under 18s to confidentially report sexual images and videos of themselves and remove them from the internet.

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Content warning: This section includes graphic sexual descriptions.

A nude image must include one of the following to be removed:

nude or semi-nude sexual posing

someone nude or semi-nude touching themselves in a sexual way

any sexual activity involving a child

someone hurting someone else sexually

sexual activity that includes animals.

Where possible, it is better if you can upload the original image or video, or a copy of it, rather than a photograph of it on another screen. This helps IWF find the image more accurately.

If you want to report something that isn't a nude image or video to see if it can be taken down, you can see more information from Childline about deleting things shared online here. You can make a report to CEOP, the part of the police who are there to support children and young people online. You can always speak to a Childline counsellor.

Confirming your age with ID gives us more legal powers to remove images from as many places as possible. If you don't have ID or feel comfortable using it, we can still take down images, but from fewer places.

You can use the following ID to confirm your identity using Yoti:

passport or biometric residence permit

driving licence and provisional licence

Young Scot Card (Yoti app only)

CitizenCard (Yoti app only).

If you don't have any of these, you can get a young person's ID card. You'll be able to get this for £5 with the promo code NSPCC5. Make sure you choose 'Yoti CitizenCard' on the first page.

Whatever ID you use, please make sure that it is valid and in-date.

IWF will read all reports within one working day, from Monday to Friday. The time it takes to get your image removed from the internet can be different depending on where the image is hosted.

If the image is on a UK-based website it can often be removed within 2-3 hours. Unfortunately, in some countries it can take longer - sometimes days or weeks. But IWF analysts will always try to make sure it happens as soon as possible.

We'll do our best to let you know once your image has been removed by sending a message to your  Childline locker.

We recommend you check your locker every few days after you make a report. This is so you can see if your image has been removed, and so Childline can let you know if IWF need more information to be able to remove it. Remember, IWF can't contact you directly.

If you need support to help you cope while you're waiting, you can also speak to a Childline counsellor any time.

When you use Report Remove, your image or video is shared with the Internet Watch Foundation (IWF). They'll work to get your image removed from the internet. See 'Who are the IWF?' to learn about how that happens.

Most of the time, nobody will know that you've made a report and your report won't be shared with anyone else.

If the police already have the image or video you report, then they might investigate what's happened. Only the police can decide if they'll need to tell someone else.

The police might already have your image or video if:

someone has reported it on another website and that website passed it to the police

they're investigating someone who had or has the image or video already (if someone is found to have your image and is breaking the law - regardless of how, it may be included as evidence in a criminal case against that person

someone else reported the image to them directly.

Remember that the police are there to protect you, not to get you into trouble. If the image has been reported somewhere else and you're worried, you can always  speak to a Childline counsellor.

If you have parental controls on your phone your parent or carer might see when you want to download a new app, so they might get a notification if you try to download Yoti and want to know why. To avoid this, use the second option to prove your age (called 'ID verification').

The IWF can remove images that are public or available to anyone on the internet. However, they won't be able to remove images or videos on encrypted networks like WhatsApp, or which are saved on a person's phone or computer.

If you're over 13 and you've made a report without using ID, then there may be some sites the IWF can't take images down from.

If you don't use ID the IWF can help by removing your image or video from most sites. If you do use ID, the IWF can remove from all sites

The Internet Watch Foundation (IWF), a UK charity, are there to help remove illegal nude images of under 18s posted online.

Once the IWF has confirmed your nude image is against the law and can be removed from the internet they give it a digital fingerprint called a 'hash'. The hash can be used to find your image online even if it has been cropped or slightly changed.

Sharing just the hash with certain trusted companies and organisations, means that technology can be used to find online matches of the image - this is key to trying to stop it appearing in different places on the internet. Even though the hashes and images are shared with UK police, this is so that if they came across the image some other way, they'd know that you also reported it yourself. Report Remove was developed with the full support of the police and no one involved wants to get you into trouble for sharing the image so it can be removed.

Different companies use the hash in different ways. For example, if an illegal image match is found to have been shared by an online account holder, a company may decide to close that person's account as posting illegal images will be against the company's terms and conditions. If your image(s) are found on or are linked to your online user account(s) it may be possible for the company to associate your profile with the images.

The companies that take the hashes trust the Report Remove process, however if they have significant concerns that the person in the image may not be the person who was age verified, they may get in touch with the IWF to raise their concerns.

There are 3 organisations that help you report your image using Report Remove. These are Childline, the Internet Watch Foundation (IWF) and also Yoti if you are 13 or older and choose to prove your age using ID. All of them have a responsibility to keep all of your personal information safe.

1. We'll ask you to choose your age range (under 13, 13-15, 16-17, 18 and over). If you're under 13, you'll go straight to step 3. If you're aged 13 or older, us at Childline will ask you if you have access to ID to prove your age. If you do, you'll be asked to visit Yoti. The only information we will share with Yoti is that you are wanting to prove your age to use Report Remove.

2. Once you prove your age using Yoti, you will come back to Report Remove on Childline. The only information Yoti will share with Childline is confirmation that you're younger or older than 18.

3. We'll then ask you to create or sign in to a Childline account. Then you'll go to the IWF website to share the content you want removed. Childline will only share the information below with IWF:

that you're younger than 18 (either confirmed by Yoti, or that you told us you are younger than 18),

the age range you selected at the start,

a unique number that is created when you use Report Remove.

4. After your report has been passed to the IWF, they will tell Childline if they were able to work to take the images or video down from the internet, and why. This is so Childline can let you know what happened. IWF may also tell Childline some information about what you reported, to help them know how best to support you and keep you safe. IWF will never share an image or video that you report with Childline.

Information you give to Childline
Any information you give Childline will always be treated carefully and in line with our  Privacy Policy. This means that any information you give us as part of Report Remove will only be used to help the IWF review your report and to keep you safe. This will include the age range that you select and a unique number that's created when you go onto the IWF website. We will not share any of your information with Yoti.
Information you give to IWF
The only information you will give to the IWF are the images, videos or URLs you report. There is space to add information such as where the image or video is on a webpage.

They will process this in line with their privacy policy.

Nude images and videos that IWF decide are illegal may be kept by the IWF for up to 2 years. This is because there is an agreement with the Police and CPS (Crime Prosecution Service), called a 'Memorandum of Understanding' (MOU). Illegal images are given a hash (a string of numbers that are like a digital fingerprint). The hash is shared with organisations such as technology companies who host online content, so that they can look for the image and take it down. The actual image is not shared with these companies. The image and the hash are shared with the police who store it on their Child Abuse Image Database. Any images or videos that they decide are not illegal may be kept for a maximum of 6 months for quality checking and any follow up questions. They will then be deleted. Sometimes, even if it's decided that the content isn't illegal, IWF can share the content URL with some industry members to see if they can take the content down.

If you report a URL (link to a webpage), and choose not to prove your age using ID, IWF will still check to see if the content is something they can take action on. If so IWF may share the URL with South West Grid for Learning (SWGfL), who are a charity who help people who have had intimate images of them shared online. SWGfL will never view the content on a URL that is shared with them. SWGfL send a notice to internet companies that host the webpage you reported, to tell them to take it down. This is because IWF can only send a notice to companies to take a specific webpage down when it is confirmed it is of a child. SWGfL can also send notice to take down content, but they do not need to prove it is of a child. This helps get your images or videos from even more places.

Childline will never see what pictures, videos or URLs you share with the IWF. The only information the IWF shares with Childline apart from your case number is whether or not they could take down your images or videos, and why, so we can let you know, as well as information about the image or video that you reported that will help Childline to support you and keep you safe.

Information you give to Yoti
You can choose to use Yoti to confirm your age if you're over 13. This may involve taking a selfie, so Yoti know it is you who are proving your age, and uploading a picture of some ID. Any personal data you send Yoti - like your photo, date of birth or address - is scrambled with a high level of encryption so that even if it was stolen, no one could use it to identify you. The only information Yoti shares with Childline is confirmation that you're under or over 18.

You can see Yoti's privacy policy here, and more information about their age portal here, which is what is used in Report Remove to prove your age.

If you're using the Yoti app, Yoti may use the selfie, month and year of birth you add to the Yoti app to improve its age estimation technology. You can opt out from this in the More> My Data> Biometric consent menu of the app.

There are lots of ways to get help with your report:

if you're having problems with Yoti, you can contact them directly in the app.

if you need any support with making your report send a message to Childline with the title 'Report Remove'.

Childline counsellors are always here for you and want to help. And you can  talk to them  about anything you're going through.
I have a technical issue, what should I do?

Try using your default browser and close private browsing if you're using the Yoti app.

See if you can log in to your locker and send an email to Childline explaining your problem and the team will be able to help.

Make sure the ID you're using is valid and in-date (not expired).

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Use Report Remove to remove a nude image shared online

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Hope Service: Parent and Carer Sessions 

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Hope Service: Parent and Carer Sessions 

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The Hope Service runs fortnightly sessions for parents and carers to talk about the challenges of supporting young people with additional needs.

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Supporting young people who face additional challenges can be difficult at times. With that in mind, the Hope Service has created a space for groups of parents and carers to come together on a regular (fortnightly) basis to discuss the challenges they face in a confidential and supportive environment.

These groups are specifically for parents and carers of young people who would like additional support. You will have an opportunity to exchange experiences and receive support towards managing the often complex situations you find yourselves in. This is not a parenting class, rather a non-judgemental support group and we encourage you to talk about whatever seems most important.

The Hope Service will be offering topical sessions to coincide with the dates on offer, where parents and carers can join together to discuss current difficulties.

Support is offered via Microsoft Teams by Hope staff members, which could include a Therapist, Nurse, Teacher, Social Worker and Hope day programme staff or outside facilitators.

The following table details the sessions on offer.

Tuesday 5 March 2024, 5pm to 6.00pm

What is Child Exploitation: How to recognise the signs of a child being exploited, including County Lines and what support is available.

If you would like to participate, please book on Eventbrite, or if you require any further information please contact the Hope Service.

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Confidential parent and carer support within the Hope service, the list of fortnightly themed sessions throughout the year and how to book.

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Surrey Schools and Colleges Suicide Prevention Protocol

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Surrey Schools and Colleges Suicide Prevention Protocol

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For guidance on the most up-to-date protocol for supporting a school or college community after a (suspected) suicide or sudden unexpected death, contact your Area’s School/College Officer.

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Teaching about mental health and emotional wellbeing - PSHE Association

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Teaching about mental health and emotional wellbeing - PSHE Association

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More important than ever...

Irrespective of statutory requirements, teaching about mental health and emotional wellbeing as part of a comprehensive PSHE education curriculum is vital.

Key outcomes:

Promote pupils' wellbeing through an understanding of their own and others' emotions

Help pupils develop healthy coping strategies.

Enhance safeguarding by providing pupils with the knowledge, understanding and strategies to keep themselves (and others) healthy and safe

Help to avoid stigma around mental health issues

Our guidance

Fully updated to meet the RSHE requirements, our guidance covers key aspects of teaching about mental health safely and effectively, including:

Key principles in teaching about mental health and emotional wellbeing - including change, loss and grief - safely and confidently

Building teaching on mental health into a planned PSHE programme

Addressing challenging mental health issues such as eating disorders, self-harm and suicide

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Mental health and emotional wellbeing teacher guidance

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PSHE Association guidance on teaching about mental health and emotional wellbeing.

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Expansive list of support services for different topics within your postcode.

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FREE Family Learning workshops and courses for parents

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FREE Family Learning workshops and courses for parents

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All courses are free and delivered online, no referral needed, just book via the website.

Courses include:

Help your child manage anxiety

Help your teenager manage anxiety

First steps to understanding my child (ADHD, Autism & Neurodivergence)

First steps to understanding and responding to self-harm

There’s also a wide range of courses for parents who speak English as an additional language, including workshops on understanding neurodiversity and supporting online safety.

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Page contents

Family Learning courses and workshops are free for parents, carers and grandparents to help you create a better family life.

Do you want to help your child or teenager to improve their behaviour, development and learning? If so, a Family Learning course is for you.

Our tutors are supportive and knowledgeable, and classes are relaxed, informal and delivered online.

The sessions are not recorded as our learning is based on lived experience and we promote confidentiality and safeguarding as core values to our courses. We require you to have your camera on, so you can engage fully in the learning.

You can explore the courses by subject in the sections below and book by clicking on the relevant green 'Enrol on a course' button. Or you can get in touch by emailing family.learning@surreycc.gov.uk

English as an additional language
Enrol on an English as an additional language course
Are you new to the UK or did you go to school in another country? These courses and workshops can help you:

Understand the education system in England

Support your child with schoolwork including reading, phonics and maths

Raise bilingual children

Practise your English language skills

Read about Zornitsa's learner story.

Parenting
Enrol on a parenting course
Do you want to better understand and support your children and teenagers' behaviour, anxiety and mental health? If so, enrol on one of our parenting courses or workshops to impact positively on your family life.

Support children and teenager's resilience and self- esteem

Learn about children and teenager's development and strategies to support positive behaviour

First steps to understanding your neurodivergent child

Learn strategies to support your anxious child and teenager

If you want to find out more about our parenting courses watch this video.

English
Enrol on a keeping up with the children English course
Are you confused by phonics and grammar? Do you want to develop and support your child's reading and writing skills? If so, enrol on one of our helpful courses or workshops.

Improve your confidence in supporting your child with reading and writing

Learn about the different teaching methods used in schools today for Key Stage One and Two

Maths
Enrol on a keeping up with the children Maths course
Are you confused by your child's maths homework? If so, enrol on one of our helpful courses or workshops.

Improve your confidence in supporting your child with maths for Key Stage One and Two

Learn how your child is taught at school, and how you can support them whilst improving your own maths skills

Cookery
Enrol on a family cookery course
Do you want to have fun cooking together? Enrol on an interactive, practical cookery workshop or course today.

Cook together with your child and create healthy meals and treats on a budget

Improve your family cooking skills and learn how to make healthier choices

Learners say:

"Really useful, simple strategies to cover a range of behaviours given, as well as opportunity to discuss our own personal circumstances and behavioural challenges. Really feel far better equipped to try and improve the behaviour of my children."

"I learnt the five British Valves, the education system, the parent evening, phonics and lots useful websites. I am now able to read English books with my son, or be prepare to read books with him. I found this course really helpful that I can support my son at home, for example to review with him, understanding how is he doing at school, and how the school support my son too."

Partnership Work

Family Learning work in partnership with schools, Family Centres, and other family agencies and charities to deliver tailored courses and workshops to meet the needs of Surrey families. Please get in touch if we can help.

Next steps and continue your learning

When you have completed your course, you may wish to consider taking more Family Learning courses to support you. Talk to your tutor about the opportunities available or look at the courses above for maths, English, parenting and wellbeing.

There are also many other courses available from Surrey Adult Learning that may be of interest.
Take a look at our latest programme of courses and workshops
There are other providers you can contact to help build your knowledge and skills too.
Find out about other adult learning opportunities

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Family Learning works with schools and children's centres across Surrey to deliver positive learning experiences.

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Co-developed by Surrey County Council and Surrey Healthy Schools.

This map provides signposting to some of the key services in Surrey to assist school based staff, wider services, and partners in supporting the needs of children & young people.

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The interactive Surrey Support Map has been developed to aid school-based staff, wider services, and partners. It assists the implementation of a progressive and preventative strengths-based, whole-system, restorative and trauma informed approach to the health, wellbeing, inclusion and achievement of children and young people, strengthening a Surrey Healthy Schools culture.

This approach embraces the recommendations of the National Institute for Health and Care Excellence (NICE) guidance, social, emotional and mental wellbeing in primary and secondary education, and supports the Surrey Health and Wellbeing Strategy, Thrive Framework for System Change, and the Time for kids, parents, carers and practitioners principles.

Surrey Healthy Schools is part of the Surrey Local Offer. There is a wide range of services available across Surrey and the map highlights some of the key support that is generally freely available to state funded schools across the county. Within the map services have been placed to encourage early engagement. Services can be accessed effectively at several stages, dependent upon need. Additional helpful information, signposting, guidance and training opportunities is contained within the Surrey Healthy Schools Self-Evaluation Tool.

The Surrey Support Map (PDF) is progressive in design, not all services will be required for all children and young people. Resources selected should strengthen the school culture & values - for more information see the Surrey County Council Personal, Social, Health, Economics (PSHE) webpage.

Prevention

Prevention is central to what is promoted within the school culture and takes a universal approach. Examples can include positive role-modelling, embracing diversity, and having an in-depth appreciation and understanding of effective safeguarding and confidentiality, along with positive attitudes towards healthy eating, physical activity, sleep and the promotion of self-care. Establishing and maintaining a restorative culture that contributes to inclusive, anti-bullying and positive behaviour and relationships practices (including policies), is an essential aspect of a preventative school ethos. Effective practice can be further supported through positive relationships with parents, carers and the wider community, and creating a platform for young people to share their voice.

Early intervention

Early intervention is the act of identifying and providing effective and timely help and support for young people. Having an awareness and understanding of local need/issues as a school will help to ensure pupils are better supported and will assist in reducing the risk factors and increasing protective factors in a child or young person's life. The Surrey Health-Related Behaviours Questionnaire is an example of locally-based data.

Targeted support

Targeted support may be necessary when a higher level of need has been established; this will generally target a smaller population of individuals.

Downloads

Surrey support map (PDF)
The support map signposts school based staff, wider services and partners who support children and young people to key services in Surrey

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The Surrey Support Map has been developed to aid school-based staff, wider services, and partners, embracing the NICE recommendations

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Best For You - Mental Health App Reviews 

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Best For You - Mental Health App Reviews 

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With thousands of mental health apps available, the Best For You library has partnered with the NHS and ORCHA to vet apps for safety and accuracy. Every app listed in Best For You is thoroughly reviewed and trustworthy.

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Best For You has a library full of great apps that you can use to support your wellbeing.

The people who created Best For You have worked with the Organisation for the Review of Care and Health Applications (ORCHA) to make the library. ORCHA review apps to make sure that they're safe and accurate, which means that you can trust all of the apps on the Best For You app library.

You can search the library for keywords, including things you're struggling with (like 'self-harm' or 'sleep'), or check out the top rated lists for a range of conditions including anxiety and eating disorders. There are filters to help you find the right apps - you can look for apps that are entirely free, as well as apps that are designed for young people.

If you've spoken to a healthcare professional like a doctor or a therapist, they may have talked to you about an app and given you a code to help you find it. When you put your code into the Best For You app library, it'll show you the app your healthcare professional thinks might be helpful for you.
Visit the app library

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Best For You has a library full of great apps that you can use to support your wellbeing. The people who created Best For You have worked with the Organisation for the Review of Care and Health Applications (ORCHA) to make the library.

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When creating a culture within a school or college where suicide prevention is openly spoken about, it is important staff are able to support disclosures. Or, know who can support with this.

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Example digital graphic used by a university across their campus to promote HOPELINE247.

You can use this in your own school/college or email englandsouth@papyrus-uk.org if you have other requirements.

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Please note - the following information has mostly been taken from 'PAPYRUS Building Suicide-Safer Schools and Colleges. A Guide for Teachers and Staff'*

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Please note - the following information has mostly been taken from 'PAPYRUS Building Suicide-Safer Schools and Colleges. A Guide for Teachers and Staff'*

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For the following sections of this toolkit, we will therefore be referring to 'Children and Young People' as 'pupils' and 'organisations' as 'Schools and Colleges'

If you do not work for a school or college but would like to build a suicide-safer community within your organisation, the following columns will aid you in doing so.

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Check-list for building a suicide-safer school or college

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Check-list for building a suicide-safer school or college

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1. Who will build your Suicide-Safer school or college?
Ensure the school or college leadership and governance is dedicated to developing a Suicide-Safer environment.

2. Implement Suicide Prevention & Intervention Training

Identify, train and sustain a Suicide Intervention Team.

3. Develop a programme of mental health and suicide support

Develop a consistent programme that aims to raise awareness of poor mental heath and suicide with a focus on how staff and students can seek help.

4. Write a Suicide-Safer policy for your school or college
Develop a policy document to guide suicide prevention work in your setting.

5. Develop, maintain and distribute a list of local and national suicide prevention resources
Use columns A-J in this toolkit to achieve this.

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If you're supporting someone to stay safe, contact HOPELINE247 for free guidance from trained advisers.

Attend our SP-EAK course to learn how to support a Suicide Safety Plan.

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Suicide safety plan | Papyrus UK | Suicide Prevention Charity

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Click here to download our resource: Suicide Safety Plan Plain text version below, translatable via the dropdown menu at the top of the screen. When thoughts of suicide are overwhelming, staying safe for even 5-10 minutes takes a great deal of strength. This plan is to use during those times.

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South West Grid for Learning Social Media Checklists

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South West Grid for Learning Social Media Checklists

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Guidance on editing your profile settings on each social media platform e.g. TikTok, Facebook, Instagram, Twitter and YouTube.

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Designed and Developed by Will Earp, South West Grid for Learning Trust Ltd

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Downloadable booklets to guide you through your profile settings in Facebook, Twitter, Instagram, and Snapchat. It helps you control how your profile appears, what your friends and other people can see, and how to report problems.

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A note on self-harm (from the Surrey Self-Harm protocol)

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A note on self-harm (from the Surrey Self-Harm protocol)

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The most significant difference between suicide and self-harm is the intent; self-harm is virtually always used to feel better rather than to end one’s life. However, self-harm with or without suicidal intent is a risk factor for suicide, and establishing intent can be challenging, even for the individual.

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Once fully developed, this new pathway will lead to additional beneficial changes for school with more support and access to a wider range of local expertise.

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Neurodevelopmental services :: Mindworks Surrey

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Once fully developed, this new pathway will lead to additional beneficial changes for school with more support and access to a wider range of local expertise.

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This service offers advice, signposting, and in-school or community support for children, young people, parents, and staff.

The Primary Mental Health Team provides consultations, brief interventions, and school training to build resilience and connect to further help. Many secondary schools also have an Early Intervention Coordinator as a dedicated contact for support and referrals.

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We are developing a new school-based service, co-producing with local schools and Surrey County Council to ensure it is responsive to the needs of the school age population and delivers what is needed for children, young people and their families and the schools.

This means that we are moving away from a standardised offer across the county to a far more personalised service in line with the particular needs of each school, its parents and children.

The new service offers better advice and signposting for children, young people, parents and school staff, 1-1 support and group work for children, young people and parents (both within school and out of school settings). The support for children, school staff and parents is becoming more creative and widened to make more use of the many additional services available from our alliance partners.

My Safety Plan

If you find yourself struggling or feeling distressed with your thoughts and feelings, it can be helpful to create a plan to keep yourself safe. Read about how to create your own My Safety Plan here.

Print this page

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We are developing a new school-based service, co-producing with local schools and Surrey County Council to ensure it is responsive to the needs of the school age population and delivers what is needed for children, young people and their families and the schools.

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Helpful information and guidance on a range of key online safety topics. Guidance for professionals, parents & carers and children from 4-18 years old.

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Skip to content

What we do

Help & advice

Helpful information and guidance on a range of key online safety topics.

The Childnet Film Competition 2024 is open!

Do you know any young people aged 7-18 who are passionate about film? Can they tell a good story, create animation or inspire positive change? Would they like to make a short film about online safety?
Then enter the competition now!

Download brand new interactive resource ReelLife!

An interactive resource to help young people aged 9-14 identify the potential risks of social media.
Check out the resource...

Try out the Childnet Digital Leaders Programme today!

A youth leadership training programme empowering young people to educate their peers about online safety.
Sign up for a guest login

Blog

The latest advice and guidance on key online safety issues, as well as information on the latest apps and games.

Free resources to help you teach about online safety.

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking "Accept All", you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.

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Childnet - Online safety for young people

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Helping make the internet a great and safe place for children and young people.

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Samaritans Online Safety Resources for Children and Young People

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Samaritans Online Safety Resources for Children and Young People

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Online safety guidance co-designed with young people who have lived experience of self-harm, suicidal feelings, or supporting others at risk.

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R;pple is an interceptive tool designed to present a visual prompt when a person searches for harmful keywords or phrases relating to the topic of self-harm or suicide.

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Please Upgrade Your Browser.

Unfortunately, Internet Explorer is an outdated browser and we do not currently support it. To have the best browsing experience, please upgrade to Microsoft Edge, Google Chrome or Safari.

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R;pple exists to reduce exposure to harmful online content relating to Self-harm and Suicide through a real-time banner display and keyword configuration to encourage mental health support and awareness.

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The internet can be an invaluable resource for individuals experiencing self-harm and suicidal feelings, however, it can also provide access to content that can be distressing and triggering

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The internet can be an invaluable resource for individuals experiencing self-harm and suicidal feelings, however, it can also provide access to content that can be distressing and triggering

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Learn how you can help children and young people have safe and positive experiences online using the below resources.

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Specialist Teachers for Inclusive Practice (STIPs)

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Specialist Teachers for Inclusive Practice (STIPs)

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STIPs offer advice and training on whole school approaches to inclusive practice. They also provide assessments and provision planning for individual children and young people with learning, communication, social, emotional and behavioural needs.

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Specialist Teachers for Inclusive Practice (STIP) | Surrey Education Services

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We offer advice and training on whole school approaches to inclusive practice. We also provide assessments and provision planning for individual children and young people with learning, communication,

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The Surrey Wellbeing Partnership unites local and national charities to support children and young people’s wellbeing and mental health, helping them live full, confident lives. Visit the webpage to explore offers from partners like Barnardo’s, East to West Trust, Eikon, Learning Space, and more.

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Our Partners Barnardo's Barnardo's works with the most vulnerable children and young people in the UK. We have a broad range of projects nationally and are a recognised lead in areas such as exploitation, care experienced young people and emotional health and wellbeing.

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Surrey Healthy Schools Self-Evaluation Tool

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Surrey Healthy Schools Self-Evaluation Tool

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The Surrey Healthy Schools Self-Evaluation Tool supports schools to implement, assess, and develop effective practice, with signposting to services, resources, and training.

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Surrey Healthy Schools training and support

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Surrey Healthy Schools training and support

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Surrey Healthy Schools Approach Training shares good practice, guidance, and support from partners, covering the five Surrey Healthy Schools themes.

This training is free for all Surrey maintained, academy & independent Infant, Junior, Primary, Secondary & Special Schools.

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Surrey Healthy Schools is a commitment to advancing personal, social and health development; supporting the links between health, behaviour, inclusion and achievement.

Surrey Healthy Schools Approach Training (virtual) provides an opportunity for leaders to hear about current good practice, local and national guidance and available support from a variety of partners and addresses the 5 Surrey Healthy Schools Themes. This training is free for all Surrey maintained, academy & independent Infant, Junior, Primary, Secondary & Special Schools.

Surrey Healthy Schools Cluster Support Meetings (virtual) support Surrey Healthy Schools Leaders who have already attended a Surrey Healthy Schools Approach training event (from October 2020 onwards) and are engaging with the Surrey Healthy Schools Self-Evaluation Tool. They are free for all Surrey Infant, Junior, Primary, Secondary & Special schools to attend.

Please note that Cluster Support Meetings are only available to book a term in advance.

All courses can be booked via the Surrey Education Services Hub by searching the course title.

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Surrey Healthy Schools training and support

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Surrey Healthy Schools is a commitment to advancing personal, social and health development; supporting the links between health, behaviour, inclusion and achievement. Surrey Healthy Schools Approach Training (virtual) provides an opportunity for leaders to hear about current good practice, local and national guidance and available support from a variety of partners and addresses the 5 Surrey Healthy Schools Themes.

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Emerge Advocacy - Support for young people attending A&E due to self harm or suicide attempt

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Emerge Advocacy - Support for young people attending A&E due to self harm or suicide attempt

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Emerge youth workers offer short-term, non-clinical support to young people (ages 10–25).

See webpage for list of Surrey hospitals Emerge work in.

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If you are aged 10 - 25 and are in hospital because you've self-harmed, taken an overdose or if you are feeling suicidal; our specially trained staff and volunteers can come and support you. Check out our Projects Page to find your nearest Emerge Project.

EMERGE ARE HERE TO SUPPORT YOU FOLLOWING A CRISIS ADMISSION TO HOSPITAL, HOWEVER, EMERGE ARE NOT A CRISIS LINE. IF YOU NEED IMMEDIATE SUPORT IN A CRISIS MOMENT, PLEASE CALL 999 OR GO TO YOUR NEAREST HOSPITAL A&E.

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We're Recruiting - See Our Latest Vacancies Today Emerge Projects Our youth workers support young people attending A&E because of self-harm or a suicide attempt. FIND OUT MORE Emerge Follow Up

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Mindworks Out-of-Hours Advice Line: 0300 222 5755

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Mindworks Out-of-Hours Advice Line: 0300 222 5755

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Provides advice to parents and carers who are struggling with behaviours or difficulties which could be related to neurodevelopmental need, such as autism or ADHD.

5pm until 11pm, seven days a week, 365 days a year.

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Skip to main content Skip to navigation Skip to mobile navigation Skip to accessibility tools

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Help 2 Make Sense blog posts about grief

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Help 2 Make Sense blog posts about grief

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Advice and tips for young people on coping with grief.

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The grief is often far more intense, and there is often a lack of ‘closure’

People bereaved may look for ‘answers’ and try to find reasons the person took their life

Some people may feel there is a stigma associated with death by suicide

The bereaved are more likely to become socially isolated

Sometimes, people may feel responsible in some way for a person’s death. For example, if a student took their life and were bullied at school

People may feel the guilt associated with not anticipating or preventing the suicide

"Talking to Students" - Support After Suicide

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Winston's Wish - Support for grieving children

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Winston's Wish - Support for grieving children

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Childhood bereavement charity. Resources incl. how to explain suicide to children, guidance for schools and professionals and training.

Helpline: 08088 020 021
Provides immediate guidance, advice, resources and support to families bereaved by suicide and the professionals supporting them.

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Winston's Wish is the UK's childhood bereavement charity. We support children and their families after the death of someone important.

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Rethink's Surrey Support After Suicide Service

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Rethink's Surrey Support After Suicide Service

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Free bereavement counselling and peer support for people 18+ in Surrey who are bereaved by suicide.

Core hours are Monday to Friday, 9am–5pm. Evening support is also available until 8pm for those who need it.

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We are service based within the county of Surrey providing a range of support to those affected by bereavement by suicide.
We provide support for people 18+ in Surrey who are bereaved by suicide e.g family, friends and people exposed to suicide e.g. witnesses, first responders, neighbours, colleagues and health and social care professionals. The service is free to access.

Our core opening hours are Monday - Friday 9am-5pm. For those who require support during the evening as a result of day time commitments, we provide support up to 8pm, so that you can access us at a time that suits you best.

Our staff team and volunteers have lived experience of bereavement by suicide which we see as being extremely important. Alongside their other professional skills and experience, this comes together to enhance our delivery of the service.

If you need a translator or interpreter in order to access our service then please get in touch with us to discuss your needs.

We also run webinars for professionals online for 1 hour to tell them more about the service. Contact us for details of the next webinar

You can download our leaflets here

We know that when someone close to us dies, the grief that is experienced can bring about a range of powerful and complex feelings.

We also know that each person's experience of bereavement is unique to them but when someone dies by suicide, the powerful feelings become more complex, increase considerably and bring about many other practical issues to deal with.

We know that people bereaved by suicide need support at the time that is right for them - we support people at any stage of bereavement, including immediately after your loss or in the longer term when you feel ready to access support.

To make a initial referral or to refer yourself you can complete this referral form and return this to us, Alternatively you can call us on- 07483 301 214 or email: surreysupportaftersuicide@rethink.org

We can help you complete the referral form (or you can complete this yourself), and we can start identifying ways in which we can provide you with the help you need.

If we receive a referral or enquiry for support for someone under the age of 18, we are able to direct them to alternative sources of support.

One to one practical and emotional support

This is provided through face to face sessions, online, telephone or WhatsApp. We provide support in a way that will help you most.

The one to one support is provided by a Suicide Bereavement Worker and is offered across 6 personalised weekly support sessions. This is followed by 6 fortnightly sessions, with the option to extend support if needed. After your one to one sessions end, we provide monthly check-in sessions and we provide support on key anniversary dates, if you would find this helpful.
A little bit more about the one to one support we provide

Person-centred, emotional support to talk about the bereavement, discuss coping strategies and find ways of dealing with your loss.

Practical support including help to navigate processes e.g. police, funeral arrangements, inquests, the media, notifying companies of the death and support to talk to your employer.

Signposting and referral to other services.

Providing verbal and written information about bereavement by suicide and other related matters.

Bereavement peer support groups

A provide closed support groups with a maximum of 6 participants. The group is facilitated by a Suicide Bereavement Worker and a volunteer with lived experience of bereavement by suicide. Groups are offered once each week for 12 sessions, lasting up to one and a half hours.

The groups provide:

A safe and supportive space to discuss and explore, without judgment, the impact of your bereavement upon yourself, your family and those you connect with.

Share stories and experiences in a safe environment.

Gain peer support and build connections with others

Bereavement counselling

We provide bereavement counselling for people using our volunteer counsellors for between 6-8 weekly sessions with the option to extend to an additional 8 fortnightly sessions as needed. You can download our counselling poster here.

Suicide bereavement training for health and social care professionals

We deliver free suicide bereavement training workshops to health and social care professionals working across Surrey.

These are held in various different locations and are run throughout the year.

Each training session lasts a full working day and they are run during the weekdays.

If you would like to attend one of these sessions then please get in touch with us to find out the next available dates
We have collated information on a range of downloadable useful booklets, factsheets, online training courses about suicide bereavement.
This includes

How to cope with suicidal thoughts

How to help someone else who is feeling suicide

How to cope with dealing with loss after bereavement by suicide

Help is at Hand Booklet

You can view them by clicking here.
We have also created some blogs on social media around different aspects of bereavement which you can read here: We obtained a grant from the Department of Health Social Care Suicide Prevention Fund to create suicide bereavement literature into other languages
The grant helped us to translate the English version of the Suicide - Coping With Loss factsheet into the 10 most spoken non-English languages in the UK. This is to make sure that people from BAME communities and people whose nationality is not English have access to bereavement information in their own language. The new languages include Arabic, Spanish, French, Bengali, Gujarati, Punjabi, Urdu, Polish, Portuguese and Chinese.

The link above takes you to the English version that can be read online or downloaded into a PDF. If you scroll down to the overview section you will see clickable links to download the factsheet in the non English languages.

We want to know who has accessed these translated factsheets and its usefulness. So we would be extremely grateful if you could complete this anonymous survey which takes less than 5 minutes to complete.

You can keep in touch with us on social media by following our Facebook page which you can find here.

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National mental health charity: information, services & a strong voice for everyone affected by mental illness - challenging attitudes and changing lives.

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We provide advice, help and support to children, young people and their families through a wide range of emotional wellbeing and mental health services, delivered by a large team of experienced, skilled professionals.

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Face2Face is a free, volunteer-led befriending service offering informal support and friendship to parents and carers of children with additional needs or disabilities.
Parents and carers can self-refer or be referred by a GP, health visitor, social worker, or school.

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Wednesday 11 January | 10:30-12:30
Puberty and Neurodiversity - Dr Mark Brown
YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA
Dr Mark Brown (Special Needs Consultant, RNLD, PhD, MA Autism, Dip App Psych, Dip Prof Prac,) will be delivering the session on 'Puberty and Neurodiversity'. This session will include:
* Identifying the characteristics of puberty that can have a significant effect on young people
* Providing an understanding of anger management related to puberty
* Practical approaches which can be taken to address inappropriate sexualised behaviours
* How it's never too early to start planning for puberty

Wednesday 25 January | 10:30-12:30
Drop in session coffee morning
YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA

Thursday 2 February | 10:00 via Zoom
Decision Making for Vulnerable People webinar - The Mental Capacity Act, Lasting Powers of Attorney and Court of Protection
Philp Warford, Managing Director of Renaissance, will be delivering a free webinar about who can make decisions on behalf of another person, the key principles of the Mental Capacity Act 2005, Powers of Attorney and how the Court of Protection might help. If you are a parent or carer of a child or young person who may not be able to make decisions about their welfare and finances now or in the future, you will need to consider the best ways to protect them as they move to adulthood.

Wednesday 8 February | 10:30-12:30
Drop in session coffee morning
YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA

Wednesday 22 February | 10:30-12:30
Understanding Pathological Demand Avoidance (PDA)
YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA
Session on understanding PDA and developing strategies in supporting children and young people with demand avoidance profile.

Thursday 2 March | 10:00 via Zoom
Planning for the Future webinar
Renaissance Legal will present a free webinar about what to consider when planning for the future of a disabled or vulnerable loved one using Wills and Trusts. The session will outline how to safeguard means-tested benefits and how to provide financial security for vulnerable or disabled as well as the rest of the family by setting up specialist Trust.

Wednesday 8 March | 10:30-12:30
Drop in session coffee morning
YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA

Wednesday 22 March | 10:30-12:30
Drop in session coffee morning
YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA

All the sessions will be held at the YMCA Sovereign Centre in Reigate, except for the webinars which are over Zoom. Please email Sandhya Gulati to register your interest in joining the sessions and we will send the login details closer to the date.

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Face2Face parent befriending - YMCA East Surrey

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Wednesday 11 January | 10:30-12:30 Puberty and Neurodiversity - Dr Mark Brown YMCA Sovereign Centre, Slipshatch Road, Reigate RH2 8HA Dr Mark Brown (Special Needs Consultant, RNLD, PhD, MA Autism, Dip App Psych, Dip Prof Prac,) will be delivering the session on 'Puberty and Neurodiversity'.

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ReThink Mental Illness

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Suicidal thoughts - How to support someone

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Suicidal thoughts - How to support someone

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Suicide is when someone purposely ends their own life. If you need information on suicide then you can start here.

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MIND - How can I support myself while supporting someone who feels suicidal

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MIND - How can I support myself while supporting someone who feels suicidal

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Self-care while helping someone who feels suicidal

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If you’re supporting someone who is feeling suicidal, it’s important to look after yourself too. We offer ideas you can try to help with your own wellbeing.

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Debrief after a difficult conversation with HOPELINE247 - 0800 068 41 41

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Debrief after a difficult conversation with HOPELINE247 - 0800 068 41 41

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De-brief after supporting someone with their thoughts of suicide.

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HOPELINEUK advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else's ability to stay safe.

For children and young people under the age of 35 who are experiencing thoughts of suicide

For anyone concerned that a young person could be thinking about suicide

Young people

Our advisers are all trained to help you focus on staying safe from suicide. Their training enables them to provide advice and support that may help you to move forward and stay alive.

Concerned others

If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.

Contact HOPELINEUK

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

Opening hours:

9am - midnight every day of the year (Weekends and Bank Holidays included)

Our Suicide prevention advisers are ready to support you.

Who can PAPYRUS HOPELINEUK help?

Young people, children, family, parents, siblings, partners, carers, grandparents

Concerned friends: at work, in school, college, university

GPs, nurses, teachers, school nurses, A&E staff, pastoral staff

Mental health professionals: CAMHS staff, CPNs, psychiatrists

Education staff: teachers, lecturers, learning mentors, education social workers

Police, ambulance staff, prison staff, drug and alcohol services, probation workers

Feedback from HOPELINEUK users

"I've just searched online to find the service, this is the best advice I've had, and I'm talking about doctors and health professionals. Do you know nobody has just asked me to talk to him; it's really strange when you think about it - so thank you."

"Thank you for helping me - no-one has ever helped me this much before."

"The people at HOPELINEUK are great - I feel understood."

Further help and advice

This page is for information on the PAPYRUS HOPELINEUK service - visit our HOPELINEUK FAQ section for more information about using the service. For further help and advice, including a full list of resources, visit our help and advice resources page.

We understand that not all callers will be able to, or would prefer not to, speak English. You can still access support by requesting Language Line when calling HOPELINEUK. Learn more about this service HERE.

Policies
Confidentiality Policy Remit of service policy

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HOPELINEUK | Papyrus UK | Suicide Prevention Charity

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HOPELINEUK advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else's ability to stay safe.

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If you are concerned about a young person and need support in opening up a conversation with them, remember HOPELINE247 is here for you too. Our advisers can offer you free confidential guidance, as well as offer reassurance.

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Young people may not always open up about their thoughts of suicide, so it is important that those in their support network reach out and open safe conversations if they are concerned about them. If you are unsure about the invitations a young person may show if they are feeling suicidal visit here. Talking about suicide can be daunting and scary, that is why it is important you equip yourself with the right knowledge and tools to support yourself and others. We have put together some information below that can support you. Are you experiencing thoughts of suicide?
Asking the above question and talking about suicide can be a nerve-wracking thing to do, for the person who is suicidal and for anyone who may be concerned about them. Some key things to remember are:

Firstly, it is important that you try to stay calm and listen to the person - hear them out. Avoid judgement, regardless of what's going on. Suicide should always be taken seriously.

Ask open questions to get an understanding of what is happening for them and how it is making them feel. Remember that, regardless of what has happened or your opinion on this, it is making a person think about ending their life. So, it's important to listen and take them seriously.

Don't judge, offer platitudes ('things will pick up', 'Life's too short' etc.), or try to fix everything. It has taken that person a lot of courage to be open and honest with you, it is important that you take what they say seriously and without judgement.

Empathic listening is key here - ask open questions and show that you're listening by reflecting on what they say and clarifying what they mean. Don't jump in with solutions - allow them to express their problems first.

Don't minimise their feelings by saying it's 'just a phase', 'you'll grow out of it', or 'why is that even bothering you?' Take time to imagine what it's like for that person, and focus on their feelings and their experiences - not your own.

Give them space and time, or, if they feel unable to speak at that time, acknowledge the importance of what they've said and arrange a time to talk. As hard and as painful as it might be to listen, you need to hear their reasons for wanting to die before you can focus on reasons for living.

It's absolutely ok to not know what to say! You're a human being too and what you're hearing might be terrifying for you, as well as the individual. If you don't know what to say - be honest and tell that person. Reassure them that you are glad they told you - this can be far more empowering and genuine than making something up. If you're honest with them, they'll be honest with you.

Signpost to PAPYRUS and other relevant support services for your area.

After the conversation
After the conversation, make sure you take some time to look after yourself. These conversations can be difficult for all people involved so take time out to relax, practice self-care, and debrief if needed. (HOPELINEUK offers a debriefing service)
What if they won't talk?
Not everyone will be ready to have a conversation about their mental health/ suicidal thoughts. By starting the conversation, you are letting that person know that they can open up to you when they are ready. Make sure you respect their choice, give them several opportunities to engage in the conversation, and make them aware that they can come to you if they do want that conversation in the future.
If you are concerned about a young person and need support in opening up a conversation with them, remember HOPELINEUK is here for you too. Our advisers can offer you free confidential guidance, as well as offer reassurance.

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Asking someone if they feel suicidal | Papyrus UK

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Young people may not always open up about their thoughts of suicide, so it is important that those in their support network reach out and open safe conversations if they are concerned about them. If you are unsure about the invitations a young person may show if they are feeling suicidal visit here.

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Support, information, and guidance for children and young people who are bereaved or facing the death of someone close to them.

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Barnardo's Surrey Positive Parenting Service 

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Barnardo's Surrey Positive Parenting Service 

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Offers parenting programmes and centres children and young people can visit to talk to a trusted, trained worker.

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Autism (Autistic Spectrum Disorder/ASD) is classed as a lifelong developmental disability. Autistic people tend to experience difficulties and /or differences in how they communicate and interact with the world.
Attention Deficit Hyperactivity Disorder (ADHD) is a group of behavioural symptoms that include inattentiveness, hyperactivity, and impulsiveness.
Barnardo's aim to support parents/carers of children aged under 6 years old who have a diagnosis of, or who are awaiting a diagnosis of, autism and/or ADHD. This support and advice are delivered in a 6-8 week programme, online via zoom, during school hours, or in the evenings.
We support parents by helping them to:
*gain confidence and skills as parents when living with a child on the autism spectrum and/or with ADHD
*exploring how positive parenting is beneficial to the family as a whole
*discuss strategies for effective behaviour management
*have the opportunity to meet with other parents
*understanding the importance of clear communication for neurodiverse children
We have two skills building programmes. Both the Parenting Puzzle and Nurturing Programme are delivered with neurodiversity as a clear focus.
Referrals can currently only be generated by a Developmental Paediatrician from our approved list.
Parents/Carers that have been referred can expect to receive a phone call from a Barnardo's worker to introduce the service and give an opportunity to discuss the support and needs required, as well as answering any questions.

Parenting programmes

Training programmes and workshops, family learning activities, community based development support and family mediation services.
Search for Parenting programmes services
Mental health

Services supporting children and young people's emotional health and wellbeing. We have centres where children and young people can visit and have a trained worker they can trust and talk to. We help them build their confidence and get to the root of their difficulties.
Find out more about Mental health Search for Mental health services

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Surrey Positive Parenting Service Paediatrics

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Autism (Autistic Spectrum Disorder/ASD) is classed as a lifelong developmental disability. Autistic people tend to experience difficulties and /or differences in how they communicate and interact with the world. Attention Deficit Hyperactivity Disorder (ADHD) is a group of behavioural symptoms that include inattentiveness, hyperactivity, and impulsiveness.

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The NAS Surrey Branch is a parent-to-parent support group.

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Research suggests that autistic children and young people are at higher risk of suicidal ideation. 

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Research suggests that autistic children and young people are at higher risk of suicidal ideation. 

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An autistic person may or may not disclose their autism diagnosis. They may not know themselves that they are autistic. This means that having an awareness of the

characteristics of autism might be critically important to enable crisis service workers and volunteers to identify autistic traits in those they work with, because individualised, specific support may be necessary, even in the absence of a disclosure or a formal diagnosis.

- "Supporting Autistic Children and Young People through Crisis" - Autistica

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Resource from MHAutism and University of Nottingham to be completed by the young person with support from a professional.

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Why did we develop autism adapted safety plans?
Research shows that autistic people are more at risk of self-harm and suicide than non-autistic people. However, there are no suicide prevention interventions which have been developed specifically for autistic people. Developing personalised suicide

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Supporting Autistic Children and Young People through Crisis

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Supporting Autistic Children and Young People through Crisis

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Autistica aims to help those working in mental

health and crisis services, to support young autistic people experiencing a mental health crisis.

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Autistica creates resources for professionals supporting autistic children at risk of suicide | Autistica

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We are the UK’s leading autism research and campaigning charity. We create breakthroughs to enable all autistic people to live happier, healthier, longer lives.

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Bullying and Suicide: Advice from PAPYRUS

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Bullying and Suicide: Advice from PAPYRUS

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Bullying isn't something that happens to a certain type of person or at a certain age. Bullying can happen to anyone at any time. It can be about anything or happen within any setting - whether at school, online, in the workplace or within the home.

What is bullying?

People often think of bullying as being physically violent towards another person, but bullying can take many forms - it can be physical, verbal, social or psychological. Bullying is repeated aggressive behaviour by a person or a group that is directed at another person or group, and is intended to cause harm, distress or fear. Bullying could include making threats to someone, spreading rumours about them, attacking someone physically or verbally, or deliberately excluding someone from a group. Bullying doesn't just affect the person who is being bullied - it also has an impact on those who are witness to the bullying, as well as on those who bully.

Whatever form bullying takes, being bullied can have a huge impact on a young person's life, impacting on their self-esteem and mental health. Sometimes someone may try to justify their behaviour by finding something different about the person they are bullying - this might include what they look like, how they express themselves or what they do. But this does not mean that the person being bullied is to blame. There is never any justification for bullying.

How does bullying affect people?

Bullying affects young people in many different ways. It can impact on their self-esteem, emotional wellbeing, education and life outside of school. Young people experiencing bullying may feel that they aren't worth help or that nobody likes them. They may feel self-conscious or embarrassed lots of the time. They may also feel scared, sad or overwhelmed, and find it difficult to sleep or eat. Many young people who have been bullied find it really hard to ever feel safe or confident in anything they do, leading them to isolate ourselves from others and to give up the things they enjoy doing.

From calls to our helpline service PAPYRUS HOPELineUK, we know that bullying can cause many young people to feel isolated, worthless, and experience thoughts of suicide. A national bullying survey by Bullying UK found that 40% of young people who reported being bullied experienced thoughts of suicide and 39% had self-harmed. It also found that 42% of young people had had to take time off school after they had experienced bullying.

#BedtimeStories

Online bullying is a contributing factor for many young people having thoughts of suicide. Over 200 schoolchildren die by suicide every year in the UK. We need everyone to be aware of the impact that online bullying can have on children and young people's mental health.

Find out more about the campaign to raise awareness of the impact on online bullying and to create greater online safety for children and young people.

What can you do if you're being bullied

Don't keep it to yourself: Nobody deserves to be bullied and everyone deserves help. You might feel that telling someone will make things worse, or make you look stupid or weak but this is NOT the case and it's important to tell someone as soon as you can. You don't have to try and cope with this alone and there are people who can support you. Think about who you know and trust it could be a friend, teacher, colleague, family member, a parent or carer. They won't be able to promise that they can keep the bullying a secret, but they will be able to help. Don't try to ignore it or keep it to yourself.

Ask for help: If you have told someone and nothing is being done about the bullying then ask for help. Find out what support people can offer you and be open with them about what you think might help. You have a right to get help. If you're being bullied online, you can also report bullying to the site where the bullying is taking place.

Remember the bullying is NOT your fault: No-one deserves to be bullied, whatever anyone might say you have the right to feel safe and respected at your school, in your workplace, amongst your friends, online and at home.

Self-care: Being bullied can have a massive impact on all aspects of a young person's life. This means that it is extremely important to ensure you continue to do things to look after yourself. This can include keeping up with doing things you enjoy, having time where you can relax, doing some exercise, or having a break from social media if you're being bullied online. Try to stay connected to people who treat you well and use them for support too. Being bullied is overwhelming and all-consuming at times so it's important to try and make time for things that are not linked to it.

Counselling or therapy: It's important to be able to talk about how things are affecting you in a safe space, without judgement. There are many places where you can access therapy or counselling to give you the opportunity to do this through your school, college, your GP, privately, or through local charities. There are also places where you can access online and telephone counselling if this is something that would be helpful for you. Have a look around and see what options you have as there is always somewhere you can go to get this support.

Self-help resources can help, both while you're waiting to get help for the bullying, and to help you manage the impact the bullying may have had on your self-esteem or emotional wellbeing. Books and websites that encourage you to look at the ways in which you feel and what you do to cope. They can show you how you to make positive changes or find new ways to look at things. An example of this is the use of the resources and information on the website Get Self Help.

Further resources

If you're experiencing thoughts of suicide as a result of bullying or for any other reason, PAPYRUS can help. PAPYRUS is the national charity dedicated to preventing young suicide and believes many young suicides can be prevented. We offer suicide awareness and prevention training sessions, campaign to influence national policy, raise awareness and work with volunteers to help create suicide-safer communities. PAPYRUS also has a national helpline called HOPELineUK.

PAPYRUS HOPELineUK is a confidential support and advice service for young people under the age of 35 experiencing thoughts of suicide, or anyone who is concerned about a young person feeling this way. HOPELineUK is open every day of the year and is staffed by experienced professionals who are trained in suicide intervention skills.

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Bullying isn't something that happens to a certain type of person or at a certain age. Bullying can happen to anyone at any time. It can be about anything or happen within any setting - whether at school, online, in the workplace or within the home.

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Young Minds Parents Helpline: 0808 802 5544

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Young Minds Parents Helpline: 0808 802 5544

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Contact us if you’re concerned about a child or young person's wellbeing or notice changes in their behavior. Our Parents Helpline provides advice, emotional support, and signposting for individuals up to age 25.

Please note, this is not a crisis line."

Monday - Friday 9:30am - 4:00pm.

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Parents Helpline | Mental Health Help for Your Child

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The YoungMinds Parents Helpline, Webchat and Email provide support and help for parents and carers worried about their child's mental health and wellbeing.

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Mental Health First Aid Training from Lucy Rayner Foundation

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Mental Health First Aid Training from Lucy Rayner Foundation

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Learning how to identify, understand and help someone who may be experiencing a mental health issue

Just as we all have mental health, we all have physical health too. Mental ill health can become a problem at any time, affects people across the whole of society and from every walk of life.

Although things are getting better, there is still stigma around mental ill health. As a society, we generally don't know how to take care of our mental health in the same way we know about caring for our physical health. Many people may not know how to support a friend, family member or colleague who are experiencing a mental health issue, or where to find the right support with their own mental health challenges.

The Lucy Rayner Foundation are accredited by Mental Health First Aid (MHFA) England to offer Mental Health First Aid training. We currently offer two courses, the Adult Mental Health First Aider course and the Youth Mental Health First Aider course.
Full course details...
Youth Mental Health Awareness - Half-Day Online Course

This 4-hour introductory course raises awareness of mental health and will give you a good understanding of what mental health actually is. We will also discuss the stigma that often surrounds it, how to look after your own mental health and support someone who may be experiencing mental health issues.

Adult Mental Health First Aid Training - 2 Day Course
Full course details...
Mental Health First Aid (MHFA) is a training course which teaches you how to identify, understand and help someone who may be experiencing a mental health issue.

MHFA won't teach you how to be a therapist, but it will teach you the skills you can use to listen, reassure and respond, even in a crisis - and with these skills you may even potentially stop a crisis from happening in the first place.

Youth Mental Health First Aid Training - 2 Day Course
Full course details...
Record levels of young people are struggling with their lives. Academic pressure, social media, bullying, poverty, lack of availability of professional mental health support - all have been regularly highlighted by various sources as being major contributors to the current epidemic of poor mental health in our young people.

It is abundantly clear that young people are not getting the support they desperately need. Key figures in a young person's life - parents, family members, teachers, tutors, carers, youth workers - are best placed to notice when a young person is struggling, but often they may not know how to help.

Course Dates and Bookings

For up to date information about course dates and bookings...

or

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MHFA Training - The Lucy Rayner Foundation

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Just as we all have mental health, we all have physical health too. Mental ill health can become a problem at any time, affects people across the whole of society and from every walk of life. Although things are getting better, there is still stigma around mental ill health.

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Lucy Rayner Foundation - Counselling Service

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Lucy Rayner Foundation - Counselling Service

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1-1 counselling with a trained counsellor

for ages 14 – 39

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Support and Advice

6 Weeks of 1-1 Counselling with a Trained Counsellor

AGE GROUP: 14 - 39 years

AREA COVERED: Surrey and Nationwide

The Lucy Rayner Foundation funds a team of qualified counsellors who help young people by working with them in a safe, therapeutic environment. We offer a minimum of six 1-1-sessions at no charge.

Counselling can help with mental health conditions such as depression, anxiety, eating disorders, low self-esteem, anger, or difficult life events, such as bereavement, relationship breakdown or work-related stress.

In counselling, people are encouraged to talk about their feelings and emotions with a counsellor who listens and supports without judgement or criticism.

The service is open to people who are aged between 14 and 39, and we cover UK and the county of Surrey.

Find out more...

To find out more about our counselling service, simply

Email: counselling@thelucyraynerfoundation.com

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Free Counselling - The Lucy Rayner Foundation

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Support and Advice AGE GROUP: 14 - 39 years AREA COVERED: Surrey and Nationwide The Lucy Rayner Foundation funds a team of qualified counsellors who help young people by working with them in a safe, therapeutic environment. We offer a minimum of six 1-1-sessions at no charge.

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Supporting someone who feels suicidal can be emotionally draining. It's important to look after yourself too

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Supporting someone who feels suicidal can be emotionally draining. It's important to look after yourself too

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Supporting young people with thoughts of suicide

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Supporting young people with thoughts of suicide

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Often the term Intervention is used to refer to the effort to prevent a person from attempting to take their own life.

Any concerns about a young person should be referred to your safeguarding or Suicide Intervention Team, following your school/college protocol.

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Talking to students - Support After Suicide

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Talking to students - Support After Suicide

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Talking to Students – Support After Suicide

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We have put together some information and suggestions to help schools who have been affected by a death by suicide in their school community. We hope we can help you with the unique issues and experiences of those bereaved by suicide, and guide you through such a difficult time. Remember that anyone…

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PAPYRUS Schools & Colleges Postvention Guide

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PAPYRUS Schools & Colleges Postvention Guide

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PAPYRUS has created a dedicated guide to support education settings in responding to a suicide or suspected suicide.

The guide outlines clear steps for:

Immediate response

Communication with families, staff, students, and media

Setting up a Suicide Postvention Group

Understanding roles such as leadership, family liaison, and external agency coordination

Having a Suicide-Safer Policy with postvention plans in place helps your community respond safely, compassionately, and effectively.

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Building Suicide-Safer Schools and Colleges: A Guide for Teachers and Staff

PAPYRUS has developed a guide to suicide prevention, intervention and postvention in schools and colleges, aimed specifically at teachers as well as school or college staff. It aims to equip teachers with the skills and knowledge necessary to support schoolchildren who may be having suicidal thoughts.

Our guide uses a 'community-model' - supporting the belief that suicide is everyone's business and that the community must be equipped and supported to prevent young suicide - as well as urging children young people to speak up or ask for help. This underpins our work here at PAPYRUS.
To download our guide, please follow the instructions in the sidebar. Have you used our guide? Are there other materials you'd like from PAPYRUS? We'd love to hear from you!
Our #SaveTheClass campaign continues to run and we are keen to hear feedback and see the development of materials to support schools as a key part of this. We have trained a number of school and college staff recently in ASIST; we aim to use their experience as case studies throughout the year.
Please send us your feedback on our guide - we can use it in subsequent stages for our campaign. Drop us an email on admin@papyrus-uk.org with 'Schools Guide Feedback' as the subject line.

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Schools guide | Papyrus UK | Suicide Prevention Charity

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Check out our Schools Guide here! | Papyrus UK | Suicide Prevention Charity | For more information call us

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The term Postvention refers to care and support given after a suicide

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The term Postvention refers to care and support given after a suicide

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Hearing the tragic news that a young person has taken their own life can bring up many different emotions. This is likely to be a deeply difficult time for everyone in your community and beyond.

Postvention refers to the support and actions taken after a suicide. It helps others feel safe, supported, and connected, and reduces the risk of further harm.

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Use this plan with any young person experiencing mental health difficulties, or as a preventative tool.

Visit the Mindworks website to download the My Safety Plan and watch the explainer video on how to use it.

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If you find yourself struggling or feeling distressed with your thoughts and feelings, it can be helpful to create a plan to keep yourself safe.

It may help to print it off and look through it with your family, carers, and friends, who you would like to be aware of, and a part of, your plan. You can bring it to your appointments where we can work through it together and look at other things that would be helpful for you to include so it becomes your personal My Safety Plan.

We recognise children and young people have different needs, and so some of our services have a tailored version of the My Safety Plan. This helps to ensure we are meeting our children and young people's needs with a plan that best supports, and is most relevant to, them.

How to create your Safety Plan

If you sometimes struggle or feel distressed, it can be helpful to create a plan to keep yourself safe when your thoughts feel overwhelming. Here's what we suggest you include:

1. These things cause me distress:

2. When I am distressed, this is what you'll see:

3. When I am distressed, I will try these things (What would you tell a friend to do who was feeling this way?)

4. When I am distressed, this is how you can help me:

You can download a template here, or just create your own notes.

We've developed this video with the help from other young people who use the service, to help support you completing the My Safety Plan. You can do this yourself or with any trusted adults around you. This could be a parent or carer, teacher, someone from the Mindworks alliance or another professional.

Useful apps

Here are some apps young people have found helpful to support their Safety Plan:

Here are some other coping methods which young people tell us they find helpful

Talk to someone you feel comfortable with

You can ring or text one of our recommended helplines

Do something you enjoy eg drawing, writing, dancing or watching a film

Do some light exercise eg going for a walk

Listen to music

Do some relaxation/mindful techniques.

Useful helplines and websites

There's lots of helpful advice, information and resources elsewhere on this website.

Print this page

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If you find yourself struggling or feeling distressed with your thoughts and feelings, it can be helpful to create a plan to keep yourself safe. It may help to print it off and look through it with your family, carers, and friends, who you would like to be aware of, and a part of, your plan.

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Online counselling and emotional wellbeing platform for children and young people aged 11-18.

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Kooth is your online mental wellbeing community. Access free, safe and anonymous

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FREE online training courses teach you the skills and confidence to have a potentially life-saving conversation with someone you’re worried about.

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Free online training from Zero Suicide Alliance

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Free online training courses to help you gain knowledge, skills and confidence to talk to someone who may be feeling suicidal or socially isolated.

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24/7 support for children. At night (12am–7:30am), calls may be limited to 15 minutes due to high demand.

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Sending a message is free, and we'll usually reply within a day. Writing to a counsellor can give you the space to say what you want and to ask questions.

You can say as much or as little as you feel able to. If you're not sure what to write, you could start by including:

A little about yourself, like your name and how old you are

What's been happening or what's on your mind, and how it makes you feel

Any questions you might have, and what you'd like to happen in the future

A title that says what you'd like to talk about

You don't need to write a lot if you don't want to, but it can help to include all the information the counsellor might need to know - if a counsellor needs to ask for more information, it can take longer to get help.

Writing an email can help you to get out your feelings, don't forget you can use your mood journal to record how you're feeling any time.

Call us on 0800 1111. Calls are free from landlines and mobiles in the UK. And they won't show up on your phone bill. Even if you don't have credit on your mobile phone you can still call us for free.

Calls are not recorded and our number won't show up on any phone bills. Counsellors write some notes about what you tell them. Childline is confidential, that means we'll only tell someone else if:

you ask us to

we believe your life or someone else's life is in danger

you're being hurt by someone in a position of trust who is able to hurt other children like a teacher, religious leader, sports coach, police officer or doctor

you tell us that you're seriously hurting another person

you tell us about another child who's being hurt and is not able to tell someone or understand what is happening to them

we're told we have to by law, for example for a court case.

Live in the Channel Islands?
Calls may be chargeable from mobiles and the number will appear on your mobile bill. To call us free from the Channel Islands, try using a landline or phone box. Or contact a counsellor online using 1-2-1 counsellor chat.

Calling from abroad?
If you go abroad and need to contact Childline, you might be charged. But you can still get support and advice from our website.

Calling from Guernsey?
If you're calling from Guernsey and Airtel is your mobile phone provider, you'll need to dial 0044800 1111 to speak to a counsellor.

Lots of young people have told us that talking on the phone feels too scary, or that they're worried about being overheard.

Talking on the phone can help in lots of ways, and the more you do it the easier it can feel. If you want to call but you're struggling, if can help to:

Try dialling the number but not saying anything
This can help you to see what calling is like. You don't have to say anything if you don't want to, or you could talk about something that interests you.

Ask questions
When you get through to Childline, you can ask as much as you want about how we work.

Find the best place to talk
Find somewhere quiet where you can focus if you can.

Take your time
Childline counsellors understand that it's not easy to talk, and they can help you to feel more confident. Remember, if you can't talk on the phone right now, you can start by using the 1-2-1 chats or sending an email using your Childline account.

Any time you're ready, you can call us on 0800 1111.

It can take longer to get through at night, but there are things you can do while you're waiting to get the best from your chat:

Write down what you'd like to talk about
Writing down or practicing what you want to say can make it easier when you get through; it can also help you to feel better. If you've written down what you want to say but can't wait, try sending it in an email to us, a counsellor will reply as soon as they can.

Think about what you want from your 1-2-1 chat
For example, would you like to feel differently, or get some tips on how to cope? Thinking about what you want from your chat can help your counsellor support you. But it's always okay if you're not sure what you want.

Choose one thing to focus on
When you've got lots going on it can be difficult talking about it all, focusing on one thing can help you get the most out of your chat.

There are lots of things you can do to cope while you're waiting for a counsellor. Try distracting yourself by playing a game or getting support on the message boards.

If you don't feel able to wait for a counsellor, it can help to talk to an adult you trust.

If you contact us, we'd want to make sure you're safe. So we might ask you where you are and who you're with, as well as how you're feeling. This can help us understand your situation.

We might feel that you're unsafe if you're:

thinking about running away tonight

out and not wanting to go home

out alone late at night with no shelter, food or drink

having thoughts or urges to self-harm or feeling suicidal

harming yourself

taking or are thinking about taking drugs or a lot of alcohol

at risk of being abused overnight

out with a gang, or at risk of being forced to commit a crime or getting hurt.

We want to support you and help you find ways to cope. And we'd always try to let you know if we need to get help to you in an emergency.

If you're worried or need support at night, you could try asking an adult you trust for help.

When you're feeling stressed or upset it can be difficult to know what to do. But there are ways to feel more relaxed while you're waiting to get through to a counsellor.

You can:

sign into your locker to get your feelings out with our mood journal

express how you feel using the Art box

listen to soothing music or make a playlist you enjoy

try our balloon game and watch your worries float away

focus on your breathing to manage your anxiety. Take deep, slow breaths in through your nose and out through your mouth.

Contact Childline with SignVideo
SignVideo lets you contact a counsellor through a BSL interpreter. You can use it between Monday - Friday, 8am - 8pm and on Saturdays, 8am - 1pm.

How to use SignVideo:

open SignVideo and click "allow webcam"

when you're connected, an interpreter will appear on your screen

you can chat to the interpreter in BSL

they'll translate your conversation to the counsellor.

To be able to see YouTube videos, we have to ask you to accept Targeting Cookies within your Cookie Settings

Contacting us in Welsh / Childline ar gyfer pobl ifanc sy'n siarad Cymraeg
We don't offer a full Welsh speaking counselling service. But we do have some Welsh speaking counsellors. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor.

Childline is a free number, so anyone can call us at any time. Every young person who contacts us is important and we do our best to answer every call as quickly as possible.

A small number of people, often adults, call us for reasons other than getting help or support. We try to stop these calls and help them get support from other places. But sometimes these callers still try to phone Childline again and again. Sometimes so much that it can stop young people getting through.

Because of this we put a limit on the number of times someone can call us from the same phone number in a single day. This is 10 calls in a 24 hour period.

If you do call us more than 10 times in a 24 hour period you'll hear a message telling you that you can't call for another 24 hours.

Even if this has happened you can still get support from our info and advice pages and you can contact using the 1-2-1 counsellor chats or by emailing.

We do our best to answer every call as soon as possible. Sometimes having to wait to get through to a counsellor can be difficult. But it's best to stay on the line if you can. Hanging up and calling back means you'll go to the back of the queue.

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Call us free on 0800 1111 or find out how to get in touch online. Whatever your worry, we're here for you.

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24/7 listening support for anyone struggling. They do not provide advice.

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We do not tolerate behaviours that are threatening or abusive in any way. While we recognise that people who exhibit these behaviours have a right to the support they need, it's not possible for us to provide a safe and supportive space when met with threatening or abusive behaviours.

We act to prevent further contacts from callers who behave in these ways. Please see our privacy policy for more information.
Limiting or withdrawing access to our services
From time to time we may have to use the information collected about you when you contact us to make decisions about limiting access to our services. If we believe you are abusing our service or are abusive towards volunteers, we will use our system to block your calls or messages from getting through.

If you can't get through by phone, you will hear a message that explains how to contact us to discuss our decision to block you from our system.

If we take the decision to limit your access to our systems, we will make every effort to inform you as to the reason why we have restricted your access. We may ask you to give us a contact number so that a member of our Caller Support Team can call you to talk about your support needs.

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If you're going through a tough time, contact us free. We won't judge you or tell you what to do. We are here to listen so you don't have to face it alone.

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24/7 support for children and young people under the age of 35 who are experiencing thoughts of suicide, and anyone (including professionals) concerned that a young people could be thinking about suicide.

Trained advisers help callers stay safe and create a suicide safety plan.

Text: 88247

Email: pat@papyrus-uk.org

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HOPELINEUK advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else's ability to stay safe.

For children and young people under the age of 35 who are experiencing thoughts of suicide

For anyone concerned that a young person could be thinking about suicide

Young people

Our advisers are all trained to help you focus on staying safe from suicide. Their training enables them to provide advice and support that may help you to move forward and stay alive.

Concerned others

If you are concerned that a young person is feeling suicidal, advisers can support you to start a conversation about suicide and explore options of how best to support them.

Contact HOPELINEUK

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

Opening hours:

9am - midnight every day of the year (Weekends and Bank Holidays included)

Our Suicide prevention advisers are ready to support you.

Who can PAPYRUS HOPELINEUK help?

Young people, children, family, parents, siblings, partners, carers, grandparents

Concerned friends: at work, in school, college, university

GPs, nurses, teachers, school nurses, A&E staff, pastoral staff

Mental health professionals: CAMHS staff, CPNs, psychiatrists

Education staff: teachers, lecturers, learning mentors, education social workers

Police, ambulance staff, prison staff, drug and alcohol services, probation workers

Feedback from HOPELINEUK users

"I've just searched online to find the service, this is the best advice I've had, and I'm talking about doctors and health professionals. Do you know nobody has just asked me to talk to him; it's really strange when you think about it - so thank you."

"Thank you for helping me - no-one has ever helped me this much before."

"The people at HOPELINEUK are great - I feel understood."

Further help and advice

This page is for information on the PAPYRUS HOPELINEUK service - visit our HOPELINEUK FAQ section for more information about using the service. For further help and advice, including a full list of resources, visit our help and advice resources page.

We understand that not all callers will be able to, or would prefer not to, speak English. You can still access support by requesting Language Line when calling HOPELINEUK. Learn more about this service HERE.

Policies
Confidentiality Policy Remit of service policy

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HOPELINEUK | Papyrus UK | Suicide Prevention Charity

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HOPELINEUK advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else's ability to stay safe.

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Surrey and Borders Partnership Mental Health Crisis Helpline: 0800 915 4644

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Surrey and Borders Partnership Mental Health Crisis Helpline: 0800 915 4644

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24/7 support for children and adults experiencing a mental health crisis and concerned others.

Trained call handlers will listen, and provide information about local and national services, including details on specific conditions such as anxiety, stress, and obsessive-compulsive disorders.

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Get help in a mental health crisis : Surrey and Borders Partnership NHS Foundation Trust

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24-hour support is available to all in Surrey and North East Hampshire experiencing a mental health crisis.

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Child Death Review and Joint Agency Response

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Child Death Review and Joint Agency Response

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The Child Death Review (CDR) is the process for investigating and reviewing the death of any child under 18, from any cause.

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Child Deaths - Surrey Safeguarding Children Partnership

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The website of Surrey Safeguarding Children Partnership

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Safety Plans should be created with the young person, supported by a professional or trained adult. They should reflect what works best for them and be regularly reviewed and updated.

See Column F for autism friendly suicide safety plan.

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Conversation Starters | Papyrus UK | Suicide Prevention Charity | | Learn More

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Free downloadable and adaptable PAPYRUS resources

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Free downloadable and adaptable PAPYRUS resources

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Skip to content

From coping techniques to conversation starters, distraction techniques and dealing with anxiety, we have a broad range of help and advice resources for you to access.

Being able to access resources in a format that works for you is important to PAPYRUS. That is why all our resources are labelled highlighting the different formats each resource is available in. Please refer to the accessibility key below:

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Check out all of our Help and advice resources here! | Papyrus UK | Suicide Prevention Charity | Learn More

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Changing the school or college community's attitudes towards mental health and suicide

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Changing the school or college community's attitudes towards mental health and suicide

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Encouraging a Help-Seeking Culture

The whole school community should feel safe and supported to talk about mental health and suicide. A consistent approach to raising awareness is key.

Use a mix of physical and digital tools to promote help-seeking and reduce isolation, such as:

School intranet

Planners and noticeboards

Wellbeing websites

Nurse’s office, reception, corridors, lunch halls, tutor rooms

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Preventing suicide is a multi-faceted activity which includes building resilience and ensuring early intervention and support for pupils experiencing poor mental health

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Preventing suicide is a multi-faceted activity which includes building resilience and ensuring early intervention and support for pupils experiencing poor mental health

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Note: Not everyone who has thoughts of suicide has a diagnosable mental health problem, and not everyone with a mental health diagnosis feels suicidal.

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People thinking about suicide often invite us to ask directly if suicide has become an option for them. These may show up in behaviour, language, or physical changes.

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Talking about suicide can be a nerve-wracking thing to do - for the person who is suicidal and for anyone who may be concerned about them. You can find examples of how to start a conversation about suicide here. If you are asking a loved one, family member or friend if they are suicidal, it can be distressing to learn that they feel this way and it can difficult to comprehend.

Lots of people worry that asking and talking about suicide will make suicide more likely to happen - but this isn't the case. Asking a direct question that requires a yes or no answer will ensure that there is no confusion and that the person will

understand you are asking them about suicide and nothing else. Potentially, sharing these feelings with someone for the first time may give that young person a huge sense of relief. For many years, people have believed that asking about suicide could put the idea of suicide into someone's head. This is not the case. If someone is thinking of suicide, they're already thinking about suicide.

It's not always easy to know if someone is suicidal. After all, we cannot read other people's minds to truly understand how they are feeling in any given moment.

Sometimes though, there may be signs that a young person is feeling suicidal; some signs are more obvious than others and some can be quite subtle. After all, some young people may not have the skills, confidence or language to describe how they feel. Therefore, we might need to pay a little more attention than usual. Alternatively, some young people may be more comfortable directly expressing their thoughts of suicide which will allow us to explore them further.

So, what might the signs be? People thinking about suicide often invite us to ask directly if suicide has become an option for them.

There is no exhaustive list of 'invitations' but the following could all be indicators that someone is experiencing thoughts of suicide:

changes in behaviour (loss of interest/withdrawal, giving away possessions),

physical indicators (weight loss, lack of interest in appearance),

expressing thoughts or feelings (Hopeless, sad, guilty, worthless)

words/language being used ("I can't take it anymore", "Everyone would be better off without me")

Recent research has indicated that asking a young person if they are experiencing thoughts of suicide can actually reduce the risk of them ending their life. Asking and determining if that person is feeling suicidal gives you the opportunity to explore those feelings further and support them to stay safe.

The most important thing to do to ascertain if someone is struggling with thoughts of suicide is to ASK!

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How do I know if someone is suicidal? | PAPYRUS UK

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Talking about suicide can be a nerve-wracking thing to do - for the person who is suicidal and for anyone who may be concerned about them. You can find examples of how to start a conversation about suicide here.

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Taking a Surrey Healthy Schools Approach

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Taking a Surrey Healthy Schools Approach

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The Surrey Healthy Schools approach applies evidenced based practice promoting positive physical, emotional and mental health and wellbeing, and identifies 5 key themes:

1. Whole School Approach towards the Promotion of Positive Health and Wellbeing

2. Personal, Health, Social, Economics, Education (PSHE) Curriculum (including health and wellbeing, relationships, sex, drug, staying safe and financial capability education)

3. Healthy eating

4. Physical activity

5. Emotional wellbeing and mental health

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The Surrey Healthy Schools approach aims to empower schools to identify strengths and areas for development. It provides opportunities for training and effective communication from across the Local Authority and wider. Further to this, the Surrey Healthy Schools Self-Evaluation Tool has been developed to assist schools ¹ in implementing, identifying and developing effective practice.

The Surrey Healthy Schools approach applies evidenced based practice promoting positive physical, emotional and mental health and wellbeing, and identifies 5 key themes:

1. Whole School Approach towards the Promotion of Positive Health and Wellbeing.

2. Personal, Health, Social, Economics, Education (PSHE) Curriculum (including health and wellbeing, relationships, sex, drug, staying safe and financial capability education)

3. Healthy eating (including cooking and health eating in the curriculum, food provision - school meals, packed lunches, pre and post school club food provision and cooking clubs)

4. Physical activity (including physical education and school sport - PESSPA)

5. Emotional wellbeing and mental health

Free Surrey Healthy Schools Approach training and cluster support is available to all Surrey Primary, Secondary & Special schools.

Training dates for 2022/2023:

20 October 2022 am

2 February 2023 pm

18 May 2023 am

If your school has attended Surrey Healthy Schools training, engaged in the Surrey Healthy Schools Self-Evaluation Tool, and fully or partially met all of the Surrey Healthy Schools standards, to engage with the 2022 - 2023 quality assurance process please inform surreyhealthyschools@surreycc.gov.uk prior to any of the following dates:

Surrey County Council services, partners and the third sector can view the Surrey Healthy Schools presentation to explore how their work can effectively support a whole systems approach to wellbeing, health and achievement.

For comprehensive information on how to develop a Surrey Healthy Schools approach, download the Surrey Healthy Schools Guidance. After reading the guidance, liaising with your school's senior leadership and setting up a Surrey Healthy Schools Working Party, watch the video guide webinar to assist you in undertaking the Surrey Healthy Schools Self-Evaluation Tool. You can log on to the online Surrey Healthy Schools Self-Evaluation tool.

You can view a 'simple list' of the Surrey Healthy School standards.

Read our Surrey Healthy Schools Insights Conversations Report 2020 - 2021 to find out what schools are saying about the development of their Surrey Healthy Schools approach to wellbeing, health, inclusion and achievement.

See the Surrey Healthy Schools Approach Training & Support Report for 2021 - 2022 (PDF) to discover more.
1 Schools refers to maintained, academy and independent schools that support infant, junior and secondary aged pupils.

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surrey healthy schools self evaluation tool

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Taking a Surrey Healthy Schools Approach

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The Surrey Healthy Schools approach aims to empower schools to identify strengths and areas for development. It provides opportunities for training and effective communication from across the Local Authority and wider. Further to this, the Surrey Healthy Schools Self-Evaluation Tool has been developed to assist schools 1 in implementing, identifying and developing effective practice.

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Develop a whole school approach to wellbeing and resilience

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Develop a whole school approach to wellbeing and resilience

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Effective approaches to the positive development of health, behaviour and resilience are supportive, strategic and consistent. They should permeate the school culture through well considered policies, procedures, partnerships, shared values, curriculum and wider enrichment opportunities.

The leadership team must have an established vision and ethos which models clear expectations of positive behaviours from the whole school community.

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If you’re worried that a young person cannot stay safe or has taken steps to end their life - seek emergency help

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If you’re worried that a young person cannot stay safe or has taken steps to end their life - seek emergency help

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If you’re with a young person who has taken steps to end their life or cannot stay safe, accompany them to A&E (if you are able to do so safely) or call an ambulance to get you there. This is never a waste of emergency services' time.

If the young person will not engage in helping themselves, e.g. by voluntarily going to A&E – call the police on 999.

*These are our suggestions as an organisation and do not negate your own organisational policies and procedures.*

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Register for Grassroots ASIST and other Suicide Intervention Courses

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Support those at risk of suicide. Book your place on one of our open courses today. Available for all members of the public, these courses will teach the skills and confidence to support those at risk and introduce you to others working in the community.
To book a course for your team, or to discuss your training needs with our team, please get in touch today.

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Course dates - ASIST, MHFA, etc. - Grassroots Suicide Prevention

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Support those at risk of suicide. Book your place on one of our open courses today. Available for all members of the public, these courses will teach the skills and confidence to support those at risk and introduce you to others working in the community.

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LivingWorks ASIST: Applied Suicide Intervention Skills Training

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LivingWorks ASIST: Applied Suicide Intervention Skills Training

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Surrey Public Health recommends ASIST, and we recommend training providers PAPYRUS and Grassroots. Contact either of these organisations directly if you would like to buy the course, or a place on a course.

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ASIST Archives | Papyrus UK | Suicide Prevention Charity

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PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people. We believe that no young person should have to struggle alone with thoughts of suicide.

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Explore PAPYRUS' 3 available training courses:

SP-OT, SP-EAK and ASIST.

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What we offer | Papyrus UK | Suicide Prevention Charity

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What do Papyrus UK offer? | Papyrus UK | Suicide Prevention Charity | Call us today on 01925 572 444 | Learn More

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Who should attend suicide prevention training?

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Who should attend suicide prevention training?

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PAPYRUS recommends a layered approach to suicide prevention training in schools and colleges.

Staff who regularly support students due to their role should ideally complete suicide intervention skills training, such as ASIST or PAPYRUS

SP-EAK (see details below).

All staff should receive general suicide awareness training, such as PAPYRUS SP-OT.

Training should be refreshed every two years to include new staff and update existing knowledge. Key staff should also be trained to help set up, manage, and sustain a Suicide-Safer community.

PAPYRUS can provide ongoing support with this.

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Checklist for writing a Suicide-Safer Policy

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Checklist for writing a Suicide-Safer Policy

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A suicide safer policy should be known by the whole community, and should enshrine a strong commitment to suicide prevention, and set out the principles, roles and responsibilities underpinning the work.

The policy should:

1. Identify the Suicide Intervention Team and how it is trained

2. Specify how everyone else in the school or college community will be made suicide-aware

3. Identify when and how stakeholders outside the school or college might be engaged for support

Your policy should be a live document which is reviewed at least every three years so that it can be continually improved in light of experience.