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Career opportunities in gaming entertainment hotel operations

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Career opportunities in gaming entertainment hotel operations

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Exception: Food and beverage as a separate division

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Exception: Food and beverage as a separate division

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Most opportunities for hospitality management students

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Most opportunities for hospitality management students

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Differences in gaming entertainment properties

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Differences in gaming entertainment properties

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Larger hotels compared to non-gaming hotels

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Larger hotels compared to non-gaming hotels

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Large departments: Reservations, Front desk, Housekeeping, Valet parking, Guest services

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Large departments: Reservations, Front desk, Housekeeping, Valet parking, Guest services

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Foundation of high-quality service in various styles and concepts

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Foundation of high-quality service in various styles and concepts

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Best foodservice operations found in gaming entertainment industry

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Best foodservice operations found in gaming entertainment industry

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Typically large with multiple food and beverage outlets

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Typically large with multiple food and beverage outlets

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Outlets include restaurants, hotel room service, banquets, conventions, and retail

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Outlets include restaurants, hotel room service, banquets, conventions, and retail

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Presence of gourmet, high-end signature restaurants

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Presence of gourmet, high-end signature restaurants

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More executive-level management positions in front- and back-of-the-house operations compared to non-gaming properties.

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More executive-level management positions in front- and back-of-the-house operations compared to non-gaming properties.

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Supporting the Overall Theme,Revenue Generation

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Supporting the Overall Theme,Revenue Generation

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Increased competition in gaming entertainment leads to bigger and better production shows.

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Increased competition in gaming entertainment leads to bigger and better production shows.

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Professional entertainment staff is required to produce and manage these shows

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Professional entertainment staff is required to produce and manage these shows

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Live entertainment is a common feature in gaming entertainment properties, with headline acts drawing large audiences.

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Live entertainment is a common feature in gaming entertainment properties, with headline acts drawing large audiences.

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Property president/general manager at the top, overseeing day-to-day operations.

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Property president/general manager at the top, overseeing day-to-day operations.

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Internal audit and surveillance departments report directly to the president or the casino's board of directors.

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Internal audit and surveillance departments report directly to the president or the casino's board of directors.

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Vice presidents/directors of different divisions, including casino, hotel, food and beverage, entertainment, marketing, sales, retail, finance, and security.

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Vice presidents/directors of different divisions, including casino, hotel, food and beverage, entertainment, marketing, sales, retail, finance, and security.

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Vice president of gaming operations oversees a casino manager, who oversees shift managers for each shift.

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Vice president of gaming operations oversees a casino manager, who oversees shift managers for each shift.

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Shift managers have authority over department managers, including slots, poker, keno, race and sports book, casino hosts, and marketing representatives.

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Shift managers have authority over department managers, including slots, poker, keno, race and sports book, casino hosts, and marketing representatives.

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Customer service representatives handle player sign-ups for loyalty programs

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Customer service representatives handle player sign-ups for loyalty programs

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Technicians maintain and repair slot machines.

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Technicians maintain and repair slot machines.

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Pits run by pit bosses, reporting to the casino shift manager

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Pits run by pit bosses, reporting to the casino shift manager

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Floor person oversees games within a pit, and dealers staff each table

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Floor person oversees games within a pit, and dealers staff each table

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High-limit room (baccarat room) may have its own manager

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High-limit room (baccarat room) may have its own manager

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Other departments follow a similar management structure, with directors, shift managers, supervisors, and line employees.

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Other departments follow a similar management structure, with directors, shift managers, supervisors, and line employees.

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Shift in revenue sources for Las Vegas Strip casinos

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Shift in revenue sources for Las Vegas Strip casinos

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Decrease in casino revenue as a percentage of total revenue

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Decrease in casino revenue as a percentage of total revenue

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Increased focus on non-gaming operations.

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Increased focus on non-gaming operations.

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Expanded and upgraded to attract convention travelers.

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Expanded and upgraded to attract convention travelers.

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Rooms became attractions themselves, contributing to revenue

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Rooms became attractions themselves, contributing to revenue

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Celebrity chef eateries, starting with Wolfgang Puck's Spago in 1992

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Celebrity chef eateries, starting with Wolfgang Puck's Spago in 1992

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Established chefs from various cities followed, increasing restaurant revenues

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Established chefs from various cities followed, increasing restaurant revenues

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Headliner concerts and installed shows with higher production values and prices

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Headliner concerts and installed shows with higher production values and prices

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Shopping malls inside casinos contributed to increased retail spending

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Shopping malls inside casinos contributed to increased retail spending

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Bottle service model, with select patrons purchasing multiple bottles of liquor for reserved tables.

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Bottle service model, with select patrons purchasing multiple bottles of liquor for reserved tables.