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-received the room payment by cash, card and Eft. for cash payment, i only have to write on a receipt. For using card either union pay or debit card, i have to print 2 receipt of payment from the machine and 1 copy of settlement for company. if the guest come and pay through eft, they have to send the receipt payment to the company mobile number then we have to print them and clip together with the written receipt. at the end of each day, staff have to bank in the cash collection for the whole day.

-handle guest ask for a room

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I arrived at the headquarter Uniutama Management Holding Sdn Bhd at 9 am as I was told. I report myself and sent documents needed by the company.

Puan Jaezah gave little briefing regarding the general matters and policies that must be followed by practicum student.

After completed the briefing, I went to the department where i has been place which is Uniutama Travel and Events at 10am.

I was welcomed by the admin, Puan Fatihah and she brought me to meet the other staff Puan Ana and my supervisor here is Puan Sharliza.

Learn to handle the parcel receive from courier to international students, handle the students booking room at Uni Inn.

I was told to make a travel brochure in future and make a research about viral places in Indonesia.

Searched and print alphabets for decorating the office. Our office are participate in the Hari Raya- themed prettiest office competition.

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Assalamualaikum and hi everyone! I am Nurul Iza Syafiqa Binti Ishak, with matric number 280665. I am a student of Universiti Utara Malaysia (UUM). My practicum place is at Uniutama Travel and Events, Sintok, Kedah. This is my practicum journey throughout these 4 months. Enjoy your reading time!

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Continue yesterday's task, laminate the paper with the alphabets, learn on how to use the laminate machine

Handle the international student complaining about water leaking from ceiling in her room

Staff contact maintenance team and JPP to fix the problem. The cause of problem is the water from the room above dripping down to her room.

assigned to find the duplicate of key room that were missing in a full of basket. after almost 1 hour managed to found

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Guest from Pakistan want to book a room for a month, however all rooms are not available because of the mobility students from Brunei book for the whole semester. Staff checking availability of daily room and try to persuade him. Guest agreed and checked in for a day, leave personal details to contact.

Guest from China complaining her broken key and want to change for a new key room.

Accept the room payment by the guest from China, key in the details of payment in system.

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Touch-up the office decoration

Record some videos and photos for Hari Raya Celebration.

Meet all staff in the Uniutama Travel & Event

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fix the decoration

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Make some research regarding the viral beaches and islands in Indonesia

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Make some research regarding the viral beaches and islands in Indonesia

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Make some research regarding the viral places to visit in Indonesia

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handle the parcel/ hand in parcel to the international guest

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make notice regarding rubbish

learn use machine to scan

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learn use machine to make copies of invoice

copy, scan use machine

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calculate the markup price for package

design flyers travel package in Yokyakarta

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celebrating hari raya with residents of the university inn

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-editing the flyers

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design the flyers of travel package to kota kinabalu

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print, laminate the flyers before display/give to the potential customer

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-receive report from guest regarding the light in her room and inform maintenance team to fix it.

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jamuan raya with uum holding at kem sintok

our company provide laksa for guest

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print,laminate flyers yokyakarta.

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receive cash payment of the resident rm 1800

make copies all the invoice

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create poster flyers travel to hatyai,krabi. songhkla

make copies and of invoice, flight tickets

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put the ring and compile all flyers

make copies of invoices

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deal with customer asking regarding the hatyai package

design flyers package to patthalung

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take note the report from guest about problem of facilities in the room and inform maintenance team to fix/ settle the problem

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fill the maintenance report form until the current date

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-receive report issue students scam another student

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receive payment

handle parcel

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update catalog in whatsapp business

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create package to guangzhou(canton)

ticketing

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-settle package to canton

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gunlin package

kunming package

xi'ang package

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beijing flyers

copies document (Claim)

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shanghai flyers

laminate flyers for display

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settle design flyers

send to the staff for check if correction is needed

copies of invoice (flight ticket, hotel)

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visit dean's sthem for discussing about coming home uum with alumni

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check the flyers, make some corrections

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create package program sirih pulang ke gagang

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finish design the poster of sthem program

print, laminate the flyers travel to china

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update itinerary of program sirih pulang ke junjung

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send the flyers of program sirih pulang ke gagang to the staff for check if any correction needed.

calculate the suitable price for the package

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create and edit itinerary for a 2D1N trip to Langkawi

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report maintenance

scan documents

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report to maintenance

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change the itinerary based on customer request to fulfill their satisfaction.

sell (filtered drink water)

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edit the itinerary again following the customer request

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receive report

inform maintenance report by guest.

give parcel

refill water (drink)

report to hk

receive payment

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receive payment, make a silly mistake during the payment

register new students (give form etc)

create slide for a new project (projek perabot inasis)

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refill water

sell ferry ticket to langkawi

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edit tentative again

continue to do the flowchart

room payment of mobility student from japan. deal with guest from China

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completing the slide for the new project with inasis UUM to be present in front of CEO UUM Holding

organized,summarized the report damage (file)

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sell bus ticket from changlun to TBS

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summarize, organize file regarding the project perabot

edit flowchart, slide of the project perabot for the manager to present in front of chairman of UUM Holdings

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do summary about the furniture in inasis need to be replace

edit tentative holiday package to chiang mai and ho chi minh

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continue do the summary of the project perabot

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tour lead to a group of teachers from smk guar chempedak to langkawi

first day, check in hotel, sunset cruise,free & easy

second day shopping, kilim

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create report before after the progress renovate/replace furniture in inasis tradewinds

make copies, scan the flight booking, ticket booking, receipt payment during Langkawi trip.

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buat laporan pembaikan perabot inasis tradewind

copies warrant etc

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edit, design flyers package to bangkok

buat laporan pembaikan perabot inasis tnb

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handle parcel